-19
NPS
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Pitney Bowes
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About Pitney Bowes' Brand
Pitney Bowes is a global technology company providing commerce solutions that power billions of transactions. Among its major competitors, Pitney Bowes is ranked in 4th place for NPS while Esri is 1st, and Google is 2nd.Their current market cap is $1.44B
Brand at a Glance
70%
Customer Loyalty
2.9/5
Product Quality
2.6/5
Pricing
2.7/5
Customer Service
Pitney Bowes CMO
Abby F. Kohnstamm
Ms. Abby F. Kohnstamm has been the Chief Marketing Officer and Executive Vice President at Pitney Bowes Inc. since June 17, 2013. Ms. Kohnstamm is a globally recognized marketing leader who served as the Chief Marketing Officer of IBM Corporation for over 12 years. She is founder of Abby F. Kohnstamm & Associates, Inc., and serves as its Chief Executive Officer and President. She served as a Consultant of International Business Machines Corp. since January 3, 2006 and its Senior Vice President, Marketing from 1993 to January 03, 2005. She also served as an Officer at IBM since 1998 and served overall responsibility for all its aspects of marketing. She served as a Member of IBM's Operating Team. Prior to IBM in June 1993, she served a number of senior marketing positions at American Express from 1979 to 1993. She served as an Executive Assistant to the President of American Express from 1986 to 1987. She served as the Senior Vice President of Cardmember Marketing at American Express Company, with responsibility for marketing Green, Gold and Platinum Card products. She serves as Vice Chairman of IBM International Foundation. She has been an Independent Director of Tiffany & Co. since July 2001. She served as a Director of World Fuel Services Corp., from January 2012 to May 31, 2013. She serves as a Director of Roundabout Theatre Company, Inc. She serves as Member of the Boards of Association of National Advertisers Inc., Overseers for Arts and Sciences at Tufts University and Overseers at New York University's Stern School of Business. She served as a Director of Progressive Corp. from 2006 to April 29, 2011. She also serves on the Board of Trustees of Tufts University. She served as a Member of the Strategy Team of IBM. She holds BA from Tufts University, an MA in Education from New York University and an MBA from New York University.
Pitney Bowes Ranking
- #4 / 4 of its competitors
Pitney Bowes NPS
Pitney Bowes's Net Promoter Score (NPS) is a -19 with 37% Promoters, 7% Passives, and 56% Detractors. Net Promoter Score tracks whether Pitney Bowes's customers would recommend using the product based on a scale of -100 to 100.
Pitney Bowes Overall NPS
| 37% | Promoters |
|---|---|
| 7% | Passives |
| 56% | Detractors |
Pitney Bowes NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2023 -7 | Oct 2023 | -7 |
Nov 2023 -9 | Nov 2023 | -9 |
Dec 2023 -6 | Dec 2023 | -6 |
Jan 2024 -10 | Jan 2024 | -10 |
Feb 2024 -12 | Feb 2024 | -12 |
Mar 2024 -14 | Mar 2024 | -14 |
Apr 2024 -14 | Apr 2024 | -14 |
Jul 2024 -16 | Jul 2024 | -16 |
Oct 2024 -18 | Oct 2024 | -18 |
Nov 2024 -19 | Nov 2024 | -19 |
Apr 2025 -21 | Apr 2025 | -21 |
Jul 2025 -19 | Jul 2025 | -19 |
How Other Brands Compare
Pitney Bowes is ranked #4 for NPS among its competitors. Esri and Google come in first and second, with Xerox Corporation coming in at third. Among those competitors, it is the third most valued company behind Google.
Pitney Bowes |  Google |  Xerox Corporation |  Esri | |
| Global Ranking | #- | #8 | #169 | #827 |
| NPS | -19 | 42 | 1 | 58 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | Neutral |
| Valuation Updated every 24 hours for public companies | $1.44B | $1.42T | $4.85B | $7.94M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Pitney Bowes NPS by Gender
Male customers rated Pitney Bowes's NPS 66 points higher than Female customers.
Male
-6
Pitney Bowes's NPS was rated -6 by Male customers on Comparably.
47%
Promoters
0%
Passives
53%
Detractors
Female
-72
Pitney Bowes's NPS was rated -72 by Female customers on Comparably.
14%
Promoters
0%
Passives
86%
Detractors
Pitney Bowes NPS by Ethnicity
Pitney Bowes's NPS was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -46 | Caucasian | -46 |
African American/Black 0 | African American/Black | 0 |
Other -34 | Other | -34 |
Pitney Bowes NPS by Age
Pitney Bowes's NPS was rated the highest by customers ages 51-55, and the lowest by customers ages 61-65.
Pitney Bowes NPS by Usage
Pitney Bowes's NPS was rated the highest by customers who have used Pitney Bowes's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 34 | Less than 1 Year | 34 |
1 to 2 Years 0 | 1 to 2 Years | 0 |
2 to 5 Years -100 | 2 to 5 Years | -100 |
5 to 10 Years -20 | 5 to 10 Years | -20 |
Over 10 Years -34 | Over 10 Years | -34 |
Pitney Bowes NPS vs. Competitors
Compared to its competitors, Pitney Bowes's NPS is rated right below Neopost.
| COMPANY | NPS Score | |
|---|---|---|
| Esri | 58 |
| 42 | |
| Xerox Corporation | 1 |
 | Neopost | N/A |
| Pitney Bowes | -19 |
Pitney Bowes Customer Reviews
Out of the 5 Pitney Bowes customer reviews 4 were positive and 1 was constructive. Pitney Bowes customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Pitney Bowes Customer Loyalty
70%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
70% of Pitney Bowes users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Pitney Bowes Customer Loyalty Score by Gender
Female customers rated Pitney Bowes's Customer Loyalty score 8% higher than Male customers.
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Male
79%
Yes
Female
87%
Yes
Pitney Bowes Customer Loyalty Score by Ethnicity
Pitney Bowes's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Pitney Bowes.
75
out of 100
Caucasian
100
out of 100
African American/Black
100
out of 100
Other
Pitney Bowes Customer Loyalty Score by Age
Pitney Bowes's Customer Loyalty score was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 100% | 18-25 | 100% |
36-40 70% | 36-40 | 70% |
46-50 100% | 46-50 | 100% |
51-55 85% | 51-55 | 85% |
61-65 40% | 61-65 | 40% |
Pitney Bowes Customer Loyalty Score by Usage
Pitney Bowes's Customer Loyalty score was rated the highest by customers who have used Pitney Bowes's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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Pitney Bowes Customer Loyalty Score by Industry
Pitney Bowes's Customer Loyalty score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
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Pitney Bowes Customer Loyalty vs. Competitors
Compared to its competitors, Pitney Bowes's Customer Loyalty score is rated right above Neopost, and is preceded by Xerox Corporation.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Esri | 87% |
| 87% | |
| Xerox Corporation | 75% |
| Pitney Bowes | 70% |
| Neopost | N/A |
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Pitney Bowes Product Quality
2.9/5
Pitney Bowes has an overall Product Quality score of 2.9 out of 5 stars rated by its users and customers.
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Pitney Bowes Product Information
Pitney Bowes’s product quality score is a 2.9 out of 5 as rated by its users and customers. Reviewers from the Business and Consumer Services industry rated Pitney Bowes's product the highest. Reviewers from the Tech industry rated Pitney Bowes the lowest at 2.4.
- Website
- http://www.pitneybowes.com/
- Company Size
- 10,000+ Employees
Industry
Tech
Ecommerce and Marketplaces
FinTech
Quick Insights into Pitney Bowes Product Quality
Pitney Bowes's Product Quality score was rated highest by customers from the Business and Consumer Services industry, and rated lowest by customers ages 61-65.
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Ranked Pitney Bowes Product Quality the Highest
Ranked Pitney Bowes Product Quality the Lowest
Pitney Bowes Product Quality Score by Gender
Female customers rated Pitney Bowes's Product Quality score 0.1 stars higher than Male customers.
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Male
2.8/5
Female
2.9/5
Pitney Bowes Product Quality Score by Ethnicity
Pitney Bowes's Product Quality score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Pitney Bowes.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.7 | Caucasian | 2.7 |
African American/Black 3.2 | African American/Black | 3.2 |
Other 2.6 | Other | 2.6 |
Pitney Bowes Product Quality Score by Age
Pitney Bowes's Product Quality score was rated the highest by customers ages 51-55, and the lowest by customers ages 61-65.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3 | 18-25 | 3 |
36-40 2.6 | 36-40 | 2.6 |
46-50 2.9 | 46-50 | 2.9 |
51-55 3.5 | 51-55 | 3.5 |
61-65 1.5 | 61-65 | 1.5 |
Pitney Bowes Product Quality Score by Usage
Pitney Bowes's Product Quality score was rated the highest by customers who have used Pitney Bowes's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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Pitney Bowes Product Quality Score by Industry
Pitney Bowes's Product Quality score was rated the highest by Business and Consumer Services industry customers, and the lowest by Tech industry customers.
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Pitney Bowes Product Quality vs. Competitors
Compared to its competitors, Pitney Bowes's Product Quality score is rated right above Neopost, and is preceded by Xerox Corporation.
| COMPANY | Product Quality Score | |
|---|---|---|
| Esri | 4.4/5 |
| 4.1/5 | |
| Xerox Corporation | 3.2/5 |
| Pitney Bowes | 2.9/5 |
| Neopost | N/A |
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Pitney Bowes Pricing
Pitney Bowes ROI & Value For Money
2.6/5
Pitney Bowes has a value for money and ROI score of 2.6 out of 5 stars rated by its users and customers.
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Pitney Bowes Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Business and Consumer Services industry. The users from the Accounting industry think that they had the lowest ROI from Pitney Bowes.
Quick Insights into Pitney Bowes ROI
Pitney Bowes's ROI score was rated highest by customers from the Business and Consumer Services industry, and rated lowest by customers ages 61-65.
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Ranked Pitney Bowes ROI the Highest
Ranked Pitney Bowes ROI the Lowest
Pitney Bowes ROI Score by Gender
Male customers rated Pitney Bowes's ROI score 0.5 stars higher than Female customers.
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Male
2.6/5
Female
2.1/5
Pitney Bowes ROI Score by Ethnicity
Pitney Bowes's ROI score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Pitney Bowes.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2 | Caucasian | 2 |
African American/Black 3.1 | African American/Black | 3.1 |
Other 2.5 | Other | 2.5 |
Pitney Bowes ROI Score by Age
Pitney Bowes's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.3 | 18-25 | 3.3 |
36-40 2.1 | 36-40 | 2.1 |
46-50 2.2 | 46-50 | 2.2 |
51-55 3.1 | 51-55 | 3.1 |
61-65 1.5 | 61-65 | 1.5 |
Pitney Bowes ROI Score by Usage
Pitney Bowes's ROI score was rated the highest by customers who have used Pitney Bowes's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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Pitney Bowes ROI Score by Industry
Pitney Bowes's ROI score was rated the highest by Business and Consumer Services industry customers, and the lowest by Accounting industry customers.
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Pitney Bowes Pricing vs. Competitors
Compared to its competitors, Pitney Bowes's ROI score is rated right above Neopost, and is preceded by Xerox Corporation.
| COMPANY | Pricing Score | |
|---|---|---|
| Esri | 4.1/5 |
| 4/5 | |
| Xerox Corporation | 3/5 |
| Pitney Bowes | 2.6/5 |
| Neopost | N/A |
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Pitney Bowes Customer Satisfaction (CSAT)
Pitney Bowes Customer Satisfaction (CSAT) Score
46 / 100
Pitney Bowes has an overall Customer Satisfaction score of 46 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
38%
Satisfied
8%
Neither Satisfied nor Dissatisfied
18%
Dissatisfied
3%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Pitney Bowes Customer Satisfaction
Pitney Bowes's Customer Satisfaction score was rated highest by customers from the Business and Consumer Services industry, and rated lowest by customers ages 61-65.
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Ranked Pitney Bowes Customer Satisfaction the Highest
Ranked Pitney Bowes Customer Satisfaction the Lowest
Pitney Bowes Customer Satisfaction Score by Gender
Male customers rated Pitney Bowes's Customer Satisfaction score 13 points higher than Female customers.
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46 / 100
MaleVery Satisfied | 46% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 8% | |
Dissatisfied | 8% | |
Very Dissatisfied | 38% |
33 / 100
FemaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 34% | |
Dissatisfied | 0% | |
Very Dissatisfied | 33% |
Pitney Bowes Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Pitney Bowes' Customer Satisfaction (CSAT) score was rated 44% according to Caucasian users and customers.
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44 / 100
Very Satisfied
44%
Satisfied
0%
Neither Satisfied nor Dissatisfied
12%
Dissatisfied
11%
Very Dissatisfied
33%
CSAT according to African American/Black
Pitney Bowes' Customer Satisfaction (CSAT) score was rated 40% according to African American/Black users and customers.
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40 / 100
Very Satisfied
40%
Satisfied
0%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
40%
CSAT according to Other
Pitney Bowes' Customer Satisfaction (CSAT) score was rated 33% according to Other users and customers.
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33 / 100
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
34%
Dissatisfied
0%
Very Dissatisfied
33%
Pitney Bowes Customer Satisfaction Score by Age
Pitney Bowes's Customer Satisfaction score was rated the highest by customers ages 51-55, and the lowest by customers ages 61-65.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 46-50 | 50% | |||||||||||||||
| 51-55 | 60% | |||||||||||||||
| 61-65 | 0% |
Pitney Bowes Customer Satisfaction Score by Usage
Pitney Bowes's Customer Satisfaction score was rated the highest by customers who have used Pitney Bowes's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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Pitney Bowes Customer Satisfaction Score by Industry
Pitney Bowes's Customer Satisfaction score was rated the highest by Business and Consumer Services industry customers, and the lowest by Accounting industry customers.
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}Pitney Bowes Customer Satisfaction vs. Competitors
Compared to its competitors, Pitney Bowes's Customer Satisfaction score is rated right above Neopost, and is preceded by Xerox Corporation.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Esri | 84% |
| 81% | |
| Xerox Corporation | 49% |
| Pitney Bowes | 46% |
| Neopost | 0% |
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Pitney Bowes Customer Service
2.7/5
Pitney Bowes has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
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About Pitney Bowes's Customer Service
Address
3001 Summer St., Stamford, CT 06905
Website
http://www.pitneybowes.com/
Phone Number
(203) 356-5000
Pitney Bowes's Social Links
Quick Insights into Pitney Bowes Customer Service
Pitney Bowes's Customer Service score was rated highest by customers from the Business and Consumer Services industry, and rated lowest by customers ages 61-65.
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Ranked Pitney Bowes Customer Service the Highest
Ranked Pitney Bowes Customer Service the Lowest
Pitney Bowes Customer Service Score by Gender
Male customers rated Pitney Bowes's Customer Service score 0.5 stars higher than Female customers.
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Male
2.8/5
Female
2.3/5
Pitney Bowes Customer Service Score by Ethnicity
Pitney Bowes's Customer Service score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.3 | Caucasian | 2.3 |
African American/Black 3.1 | African American/Black | 3.1 |
Other 3 | Other | 3 |
Pitney Bowes Customer Service Score by Age
Pitney Bowes's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.5 | 18-25 | 3.5 |
36-40 2 | 36-40 | 2 |
46-50 2.2 | 46-50 | 2.2 |
51-55 3.4 | 51-55 | 3.4 |
61-65 1.5 | 61-65 | 1.5 |
Pitney Bowes Customer Service Score by Usage
Pitney Bowes's Customer Service score was rated the highest by customers who have used Pitney Bowes's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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Pitney Bowes Customer Service Score by Industry
Pitney Bowes's Customer Service score was rated the highest by Business and Consumer Services industry customers, and the lowest by Accounting industry customers.
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Pitney Bowes Customer Service vs. Competitors
Compared to its competitors, Pitney Bowes's Customer Service score is rated right above Xerox Corporation, and is preceded by Google.
| COMPANY | Customer Service Score | |
|---|---|---|
| Esri | 4.2/5 |
| 4/5 | |
| Pitney Bowes | 2.7/5 |
| Xerox Corporation | 2.6/5 |
| Neopost | N/A |
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Pitney Bowes as an Employer
3.0/5
Pitney Bowes has a 3.0/5 stars for its overall company culture rated by their employees
bottom
25%
Consumer vs. Employees
Pitney Bowes scored a -19 for Net Promoter Score and a -22 for Employee Net Promoter Score. NPS gauges how likely a customer of Pitney Bowes would recommend the brand to a friend. ENPS measures how likely Pitney Bowes employees would recommend working at Pitney Bowes to a friend.
Net Promoter Score
-19
NPS Score
| 37% | Promoters |
|---|---|
| 7% | Passive |
| 56% | Detractors |
Employee Net Promoter Score
-22
eNPS Score
| 33% | Promoters |
|---|---|
| 12% | Passive |
| 55% | Detractors |
