-100
NPS
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Benetton Group
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About Benetton Group's Brand
Benetton Group is one of the best-known fashion companies in the world, present in the most important markets in the world. Among its major competitors, Benetton Group is ranked in 4th place for NPS while H & M Hennes & Mauritz is 1st, and Espirit Holdings is 2nd.
Brand at a Glance
55%
Customer Loyalty
3/5
Product Quality
1.5/5
Pricing
2/5
Customer Service
Benetton Group Ranking
- #3 / 4 of its competitors
Benetton Group NPS
Benetton Group's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Benetton Group's customers would recommend using the product based on a scale of -100 to 100.
Benetton Group Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Benetton Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2022 -100 | Jun 2022 | -100 |
Sep 2022 -100 | Sep 2022 | -100 |
Oct 2022 -100 | Oct 2022 | -100 |
Dec 2023 -100 | Dec 2023 | -100 |
How Other Brands Compare
Benetton Group is ranked third for NPS among its competitors. H & M Hennes & Mauritz and H&M come in first and second, with eShakti.com coming in at #4.
Benetton Group |  H&M |  eShakti.com |  H & M Hennes & Mauritz | |
| Global Ranking | #- | #215 | #- | #- |
| NPS | -100 | 19 | - | 100 |
| Valuation Updated every 24 hours for public companies | - | $32.65B | $95.00M | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Benetton Group NPS vs. Competitors
Compared to its competitors, Benetton Group's NPS is rated right below eShakti.com.
| COMPANY | NPS Score | |
|---|---|---|
| H & M Hennes & Mauritz | 100 |
 | Espirit Holdings | 100 |
| H&M | 19 |
| eShakti.com | N/A |
| Benetton Group | -100 |
Benetton Group Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Benetton Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Benetton Group Customer Loyalty vs. Competitors
Compared to its competitors, Benetton Group's Customer Loyalty score is rated right above Espirit Holdings, and is preceded by H&M.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| H & M Hennes & Mauritz | 100% |
| H&M | 77% |
| Benetton Group | 55% |
| Espirit Holdings | 10% |
| eShakti.com | N/A |
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Benetton Group Product Quality
3/5
Benetton Group has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
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Benetton Group Product Information
Benetton Group’s product quality score is a 3 out of 5 as rated by its users and customers.
- Company Size
- 10,000+ Employees
Benetton Group Product Quality vs. Competitors
Compared to its competitors, Benetton Group's Product Quality score is rated right above Espirit Holdings, and is preceded by H & M Hennes & Mauritz.
| COMPANY | Product Quality Score | |
|---|---|---|
| H&M | 3.9/5 |
| H & M Hennes & Mauritz | 3.7/5 |
| Benetton Group | 3/5 |
| Espirit Holdings | 1.5/5 |
| eShakti.com | N/A |
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Benetton Group Pricing
Benetton Group ROI & Value For Money
1.5/5
Benetton Group has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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Benetton Group Pricing vs. Competitors
Compared to its competitors, Benetton Group's ROI score is rated right above Espirit Holdings, and is preceded by H&M.
| COMPANY | Pricing Score | |
|---|---|---|
| H & M Hennes & Mauritz | 4.5/5 |
| H&M | 3.7/5 |
| Benetton Group | 1.5/5 |
| Espirit Holdings | 1.5/5 |
| eShakti.com | N/A |
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Benetton Group Customer Satisfaction (CSAT)
Benetton Group Customer Satisfaction (CSAT) Score
25 / 100
Benetton Group has an overall Customer Satisfaction score of 25 rated by its users and customers.
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Very Satisfied
0%
Satisfied
25%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
25%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Benetton Group Customer Satisfaction vs. Competitors
Compared to its competitors, Benetton Group's Customer Satisfaction score is rated right above Espirit Holdings, and is preceded by H&M.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| H & M Hennes & Mauritz | 100% |
| H&M | 78% |
| Benetton Group | 25% |
| Espirit Holdings | 0% |
| eShakti.com | 0% |
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Benetton Group Customer Service
2/5
Benetton Group has an overall Customer Service score of 2 out of 5 stars rated by its users and customers.
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About Benetton Group's Customer Service
Website
http://www.benettongroup.com/
Phone Number
39 04 22 51 91 11
Benetton Group Customer Service vs. Competitors
Compared to its competitors, Benetton Group's Customer Service score is rated right above Espirit Holdings, and is preceded by H&M.
| COMPANY | Customer Service Score | |
|---|---|---|
| H & M Hennes & Mauritz | 4.5/5 |
| H&M | 3.8/5 |
| Benetton Group | 2/5 |
| Espirit Holdings | 1.5/5 |
| eShakti.com | N/A |
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Consumer vs. Employees
Benetton Group scored a -100 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of Benetton Group would recommend the brand to a friend. ENPS measures how likely Benetton Group employees would recommend working at Benetton Group to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
