-50
NPS
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Benzinga
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About Benzinga's Brand
Benzinga is a financial news and analysis service providing timely, actionable insights for investors. Among its major competitors, Benzinga is ranked in 4th place for NPS while Xero Inc is 1st, and Ellie Mae is 2nd.
Brand at a Glance
10%
Customer Loyalty
4/5
Product Quality
3.5/5
Pricing
3.7/5
Customer Service
Benzinga Ranking
- #4 / 4 of its competitors
Benzinga NPS
Benzinga's Net Promoter Score (NPS) is a -50 with 0% Promoters, 50% Passives, and 50% Detractors. Net Promoter Score tracks whether Benzinga's customers would recommend using the product based on a scale of -100 to 100.
Benzinga Overall NPS
| 0% | Promoters |
|---|---|
| 50% | Passives |
| 50% | Detractors |
Benzinga NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2022 0 | Jun 2022 | 0 |
Mar 2025 -50 | Mar 2025 | -50 |
How Other Brands Compare
Benzinga is ranked #4 for NPS among its competitors. Xero Inc and Ellie Mae come in first and second, with Business Insider coming in at third.
Benzinga |  Xero Inc |  Ellie Mae |  Business Insider | |
| Global Ranking | #- | #368 | #- | #- |
| NPS | -50 | 44 | 43 | 0 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Benzinga NPS vs. Competitors
Compared to its competitors, Benzinga's NPS is rated right below Ohpen.
| COMPANY | NPS Score | |
|---|---|---|
| Xero Inc | 44 |
| Ellie Mae | 43 |
| Business Insider | 0 |
 | Seeking Alpha | N/A |
 | Ohpen | N/A |
| Benzinga | -50 |
Benzinga Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Benzinga users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Benzinga Customer Loyalty vs. Competitors
Compared to its competitors, Benzinga's Customer Loyalty score is rated right above Seeking Alpha, and is preceded by Business Insider.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Ellie Mae | 84% |
| Xero Inc | 80% |
| Business Insider | 69% |
| Benzinga | 10% |
| Seeking Alpha | N/A |
| Ohpen | N/A |
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Benzinga Product Quality
4/5
Benzinga has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Benzinga Product Information
Benzinga’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.benzinga.com
- Company Size
- 11-50 Employees
Industry
Tech
Content
FinTech
Media
Sports & Entertainment
Benzinga Product Quality vs. Competitors
Compared to its competitors, Benzinga's Product Quality score is rated right above Ellie Mae, and is preceded by Xero Inc.
| COMPANY | Product Quality Score | |
|---|---|---|
| Xero Inc | 4.2/5 |
| Benzinga | 4/5 |
| Ellie Mae | 3.7/5 |
| Business Insider | 3.2/5 |
| Seeking Alpha | N/A |
| Ohpen | N/A |
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Benzinga Pricing
Benzinga ROI & Value For Money
3.5/5
Benzinga has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Benzinga Pricing vs. Competitors
Compared to its competitors, Benzinga's ROI score is rated right above Seeking Alpha, and is preceded by Business Insider.
| COMPANY | Pricing Score | |
|---|---|---|
| Xero Inc | 4.2/5 |
| Ellie Mae | 3.7/5 |
| Business Insider | 3.5/5 |
| Benzinga | 3.5/5 |
| Seeking Alpha | N/A |
| Ohpen | N/A |
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Benzinga Customer Satisfaction (CSAT)
Benzinga Customer Satisfaction (CSAT) Score
50 / 100
Benzinga has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Benzinga Customer Satisfaction vs. Competitors
Compared to its competitors, Benzinga's Customer Satisfaction score is rated right above Seeking Alpha, and is preceded by Business Insider.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Xero Inc | 71% |
| Ellie Mae | 60% |
| Business Insider | 57% |
| Benzinga | 50% |
| Seeking Alpha | 0% |
| Ohpen | 0% |
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Benzinga Customer Service
3.7/5
Benzinga has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Benzinga's Customer Service
Address
24471 W Ten Mile Rd, Southfield, MI
Website
http://www.benzinga.com
Phone Number
(877) 440-9464
Benzinga Customer Service vs. Competitors
Compared to its competitors, Benzinga's Customer Service score is rated right above Business Insider, and is preceded by Ellie Mae.
| COMPANY | Customer Service Score | |
|---|---|---|
| Xero Inc | 4.2/5 |
| Ellie Mae | 4/5 |
| Benzinga | 3.7/5 |
| Business Insider | 3.6/5 |
| Seeking Alpha | N/A |
| Ohpen | N/A |
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Consumer vs. Employees
Benzinga scored a -50 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Benzinga would recommend the brand to a friend. ENPS measures how likely Benzinga employees would recommend working at Benzinga to a friend.
Net Promoter Score
-50
NPS Score
| 0% | Promoters |
|---|---|
| 50% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
