-75
NPS
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Berenberg
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About Berenberg's Brand
The private equity firm Among its major competitors, Berenberg is ranked in 5th place for NPS while Jefferies & Company is 1st, and Commerzbank AG is 2nd.
Brand at a Glance
55%
Customer Loyalty
3.4/5
Product Quality
3.7/5
Pricing
3.7/5
Customer Service
Berenberg Ranking
- #4 / 4 of its competitors
Berenberg NPS
Berenberg's Net Promoter Score (NPS) is a -75 with 0% Promoters, 25% Passives, and 75% Detractors. Net Promoter Score tracks whether Berenberg's customers would recommend using the product based on a scale of -100 to 100.
Berenberg Overall NPS
| 0% | Promoters |
|---|---|
| 25% | Passives |
| 75% | Detractors |
Berenberg NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2023 -100 | May 2023 | -100 |
Oct 2023 -50 | Oct 2023 | -50 |
Mar 2024 -66 | Mar 2024 | -66 |
Aug 2024 -75 | Aug 2024 | -75 |
How Other Brands Compare
Berenberg is ranked #4 for NPS among its competitors. Jefferies & Company and Commerzbank AG come in first and second, with Deutsche Bank coming in at third.
Berenberg |  Deutsche Bank |  Jefferies & Company |  Commerzbank AG | |
| Global Ranking | #- | #570 | #- | #- |
| NPS | -75 | 14 | 28 | 20 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $24.04B | $7.60B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Berenberg NPS vs. Competitors
Compared to its competitors, Berenberg's NPS is rated right below Vontobel.
| COMPANY | NPS Score | |
|---|---|---|
| Jefferies & Company | 28 |
| Commerzbank AG | 20 |
| Deutsche Bank | 14 |
 | Aberdeen Asset Management | 0 |
 | Vontobel | N/A |
| Berenberg | -75 |
Berenberg Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Berenberg users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Berenberg Customer Loyalty vs. Competitors
Compared to its competitors, Berenberg's Customer Loyalty score is rated right above Aberdeen Asset Management, and is preceded by Deutsche Bank.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Jefferies & Company | 87% |
| Commerzbank AG | 76% |
| Deutsche Bank | 74% |
| Berenberg | 55% |
| Aberdeen Asset Management | N/A |
| Vontobel | N/A |
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Berenberg Product Quality
3.4/5
Berenberg has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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Berenberg Product Information
Berenberg’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- http://www.berenberg.de
- Company Size
- 1,001-5,000 Employees
Industry
Tech
FinTech
Berenberg Product Quality vs. Competitors
Compared to its competitors, Berenberg's Product Quality score is rated right above Aberdeen Asset Management, and is preceded by Deutsche Bank.
| COMPANY | Product Quality Score | |
|---|---|---|
| Commerzbank AG | 3.7/5 |
| Jefferies & Company | 3.6/5 |
| Deutsche Bank | 3.6/5 |
| Berenberg | 3.4/5 |
| Aberdeen Asset Management | N/A |
| Vontobel | N/A |
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Berenberg Pricing
Berenberg ROI & Value For Money
3.7/5
Berenberg has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Berenberg Pricing vs. Competitors
Compared to its competitors, Berenberg's ROI score is rated right above Aberdeen Asset Management, and is preceded by Deutsche Bank.
| COMPANY | Pricing Score | |
|---|---|---|
| Jefferies & Company | 4.2/5 |
| Commerzbank AG | 3.9/5 |
| Deutsche Bank | 3.7/5 |
| Berenberg | 3.7/5 |
| Aberdeen Asset Management | N/A |
| Vontobel | N/A |
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Berenberg Customer Satisfaction (CSAT)
Berenberg Customer Satisfaction (CSAT) Score
33 / 100
Berenberg has an overall Customer Satisfaction score of 33 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
33%
Neither Satisfied nor Dissatisfied
67%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Berenberg Customer Satisfaction vs. Competitors
Compared to its competitors, Berenberg's Customer Satisfaction score is rated right above Aberdeen Asset Management, and is preceded by Deutsche Bank.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Jefferies & Company | 76% |
| Commerzbank AG | 75% |
| Deutsche Bank | 73% |
| Berenberg | 33% |
| Aberdeen Asset Management | 0% |
| Vontobel | 0% |
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Berenberg Customer Service
3.7/5
Berenberg has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Berenberg's Customer Service
Address
Germany
Website
http://www.berenberg.de
Phone Number
(494)035-0600
Berenberg Customer Service vs. Competitors
Compared to its competitors, Berenberg's Customer Service score is rated right above Aberdeen Asset Management, and is preceded by Deutsche Bank.
| COMPANY | Customer Service Score | |
|---|---|---|
| Jefferies & Company | 4.1/5 |
| Commerzbank AG | 3.8/5 |
| Deutsche Bank | 3.8/5 |
| Berenberg | 3.7/5 |
| Aberdeen Asset Management | N/A |
| Vontobel | N/A |
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Berenberg as an Employer
3.8/5
Berenberg has a 3.8/5 stars for its overall company culture rated by their employees
bottom
35%
Consumer vs. Employees
Berenberg scored a -75 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of Berenberg would recommend the brand to a friend. ENPS measures how likely Berenberg employees would recommend working at Berenberg to a friend.
Net Promoter Score
-75
NPS Score
| 0% | Promoters |
|---|---|
| 25% | Passive |
| 75% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
