Jefferies & Company NPS & Customer Reviews

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Jefferies & Company

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Jefferies & Company

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About Jefferies & Company's Brand

Among its major competitors, Jefferies & Company is ranked in 1st place for NPS while Berkshire Hathaway is 2nd, and Credit Suisse is 3rd.Their current market cap is $7.60B

Brand at a Glance

87%

Customer Loyalty

3.6/5

Product Quality

4.2/5

Pricing

4.1/5

Customer Service

Jefferies & Company Ranking

^#1 / 4 of its competitors

Jefferies & Company NPS

Jefferies & Company's Net Promoter Score (NPS) is a 28 with 51% Promoters, 26% Passives, and 23% Detractors. Net Promoter Score tracks whether Jefferies & Company's customers would recommend using the product based on a scale of -100 to 100.

Jefferies & Company Overall NPS

NPS

51%	Promoters
26%	Passives
23%	Detractors

Jefferies & Company NPS Trend

-100

-50

100

Summary	Date	Score
Aug 2023 6	Aug 2023	6
Sep 2023 14	Sep 2023	14
Dec 2023 18	Dec 2023	18
Jan 2024 24	Jan 2024	24
Apr 2024 33	Apr 2024	33
May 2024 34	May 2024	34
Sep 2024 32	Sep 2024	32
Nov 2024 32	Nov 2024	32
Jan 2025 29	Jan 2025	29
Feb 2025 24	Feb 2025	24
Mar 2025 27	Mar 2025	27
Aug 2025 28	Aug 2025	28

How Other Brands Compare

Jefferies & Company is ranked first for NPS among its competitors. Berkshire Hathaway and Credit Suisse come in second and third, with Morgan Stanley coming in at #4. Among those competitors, it is the most valued company behind Morgan Stanley.

	Jefferies & Company	Morgan Stanley	Berkshire Hathaway	Credit Suisse
Global Ranking	#-	#199	#360	#401
NPS	28	-8	20	15
Social Sentiment Calculated by analyzing social media and other online mentions	-	Neutral	-	-
Valuation Updated every 24 hours for public companies	$7.60B	$147.94B	-	$1.71B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Jefferies & Company NPS by Gender

Jefferies & Company's NPS was rated 60 by Male customers on Comparably.

Male

Jefferies & Company's NPS was rated 60 by Male customers on Comparably.

80%

Promoters

Passives

20%

Detractors

Female

N/A

Jefferies & Company's NPS is not yet rated by Female customers.

Promoters

Passives

Detractors

Jefferies & Company NPS by Ethnicity

Jefferies & Company's NPS was rated -34 points by Asian or Pacific Islander customers on Comparably.

-100

-50

100

Summary	Ethnicity	Score
Asian or Pacific Islander -34	Asian or Pacific Islander	-34

Jefferies & Company NPS by Age

Jefferies & Company's NPS was rated 0 points by customers ages 36-40 on Comparably.

100

Summary

Age

Promoters

Passives

Detractors

36-40

33%

34%

33%

Jefferies & Company NPS by Usage

Jefferies & Company's NPS was rated 34 points by customers who have used Jefferies & Company's products/services for 1 to 2 Years.

-100

-50

100

Summary	Usage	Score
1 to 2 Years 34	1 to 2 Years	34

Jefferies & Company NPS vs. Competitors

Compared to its competitors, Jefferies & Company's NPS is rated right above Berkshire Hathaway.

COMPANY		NPS Score
	Jefferies & Company	28
	Berkshire Hathaway	20
	Credit Suisse	15
	Houlihan	N/A
	Morgan Stanley	-8
	Needham & Company	-100

Jefferies & Company Customer Reviews

Jefferies & Company Customer Loyalty

87%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

87% of Jefferies & Company users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

87%

13%

Jefferies & Company Customer Loyalty Score by Gender

Jefferies & Company's Customer Loyalty score was rated 100 by Male customers on Comparably.

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Male

100%

Yes

Female

N/A

Yes

Jefferies & Company Customer Loyalty Score by Ethnicity

Jefferies & Company's Customer Loyalty score was rated 100% by Asian or Pacific Islander customers on Comparably.

% who answered "Yes"

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100

out of 100

Asian or Pacific Islander

Jefferies & Company Customer Loyalty Score by Age

Jefferies & Company's Customer Loyalty score was rated 100% by customers ages 36-40 on Comparably.

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20%

40%

60%

80%

100%

Summary	Age	Score
36-40 100%	36-40	100%

Jefferies & Company Customer Loyalty Score by Usage

Jefferies & Company's Customer Loyalty score was rated 100% by customers who have used Jefferies & Company's products/services for 1 to 2 Years.

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1 to 2 Years	100%

Jefferies & Company Customer Loyalty Score by Industry

Jefferies & Company's Customer Loyalty score was rated 100% by Accounting industry customers.

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Accounting	100%

Jefferies & Company Customer Loyalty vs. Competitors

Compared to its competitors, Jefferies & Company's Customer Loyalty score is rated right above Credit Suisse, and is preceded by Needham & Company.

COMPANY		Customer Loyalty Score
	Needham & Company	100%
	Jefferies & Company	87%
	Credit Suisse	80%
	Berkshire Hathaway	78%
	Morgan Stanley	69%
	Houlihan	N/A

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Jefferies & Company Product Quality

3.6/5

Jefferies & Company has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.

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Jefferies & Company Product Information

Jefferies & Company’s product quality score is a 3.6 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated Jefferies & Company's product the highest.

Website: http://Jefferies.com

Company Size: 10,000+ Employees

Quick Insights into Jefferies & Company Product Quality

Jefferies & Company's Product Quality score was rated highest by customers from the Accounting industry.

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Ranked Jefferies & Company Product Quality the Highest

Accounting	5
36-40	4.6
1 to 2 Years	4.1

Jefferies & Company Product Quality Score by Gender

Jefferies & Company's Product Quality score was rated 4.1 by Male customers on Comparably.

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Male

4.1/5

Female

N/A

Jefferies & Company Product Quality Score by Ethnicity

Jefferies & Company's Product Quality score was rated 3.8 stars by Asian or Pacific Islander customers on Comparably.

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Summary	Ethnicity	Score
Asian or Pacific Islander 3.8	Asian or Pacific Islander	3.8

Jefferies & Company Product Quality Score by Age

Jefferies & Company's Product Quality score was rated 4.6 stars by customers ages 36-40 on Comparably.

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Summary	Age	Score
36-40 4.6	36-40	4.6

Jefferies & Company Product Quality Score by Usage

Jefferies & Company's Product Quality score was rated 4.1 stars by customers who have used Jefferies & Company's products/services for 1 to 2 Years.

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1 to 2 Years	4.1

Jefferies & Company Product Quality Score by Industry

Jefferies & Company's Product Quality score was rated 5 stars by Accounting industry customers.

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Accounting	5

Jefferies & Company Product Quality vs. Competitors

Compared to its competitors, Jefferies & Company's Product Quality score is rated right above Morgan Stanley, and is preceded by Credit Suisse.

COMPANY		Product Quality Score
	Berkshire Hathaway	3.9/5
	Credit Suisse	3.8/5
	Jefferies & Company	3.6/5
	Morgan Stanley	3.4/5
	Needham & Company	2.5/5
	Houlihan	N/A

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Jefferies & Company Pricing

Jefferies & Company ROI & Value For Money

4.2/5

Jefferies & Company has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.

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Jefferies & Company Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry.

Quick Insights into Jefferies & Company ROI

Jefferies & Company's ROI score was rated highest by Male customers.

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Ranked Jefferies & Company ROI the Highest

Male	4.7
Accounting	4.6
Asian or Pacific Islander	4.5

Jefferies & Company ROI Score by Gender

Jefferies & Company's ROI score was rated 4.7 by Male customers on Comparably.

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Male

4.7/5

Female

N/A

Jefferies & Company ROI Score by Ethnicity

Jefferies & Company's ROI score was rated 4.5 stars by Asian or Pacific Islander customers on Comparably.

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Summary	Ethnicity	Score
Asian or Pacific Islander 4.5	Asian or Pacific Islander	4.5

Jefferies & Company ROI Score by Age

Jefferies & Company's ROI score was rated 4.1 stars by customers ages 36-40 on Comparably.

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Summary	Age	Score
36-40 4.1	36-40	4.1

Jefferies & Company ROI Score by Usage

Jefferies & Company's ROI score was rated 4.3 stars by customers who have used Jefferies & Company's products/services for 1 to 2 Years.

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1 to 2 Years	4.3

Jefferies & Company ROI Score by Industry

Jefferies & Company's ROI score was rated 4.6 stars by Accounting industry customers.

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Accounting	4.6

Jefferies & Company Pricing vs. Competitors

Compared to its competitors, Jefferies & Company's ROI score is rated right above Berkshire Hathaway.

COMPANY		Pricing Score
	Jefferies & Company	4.2/5
	Berkshire Hathaway	3.7/5
	Credit Suisse	3.6/5
	Morgan Stanley	3.3/5
	Needham & Company	2.5/5
	Houlihan	N/A

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Jefferies & Company Customer Satisfaction (CSAT)

Jefferies & Company Customer Satisfaction (CSAT) Score

76 / 100

Jefferies & Company has an overall Customer Satisfaction score of 76 rated by its users and customers.

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Very Satisfied	38%
Satisfied	38%
Neither Satisfied nor Dissatisfied	10%
Dissatisfied	4%
Very Dissatisfied	10%

Very Satisfied

38%

Satisfied

38%

Neither Satisfied nor Dissatisfied

10%

Dissatisfied

Very Dissatisfied

10%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Jefferies & Company Customer Satisfaction

Jefferies & Company's Customer Satisfaction score was rated highest by customers who have used Jefferies & Company's products/services for 1 to 2 Years.

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Ranked Jefferies & Company Customer Satisfaction the Highest

1 to 2 Years	100%
36-40	100%
Accounting	100%

Jefferies & Company Customer Satisfaction Score by Gender

Jefferies & Company's Customer Satisfaction score was rated 100 by Male customers on Comparably.

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100 / 100

Male

	Very Satisfied	60%
	Satisfied	40%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	0%
	Very Dissatisfied	0%

Jefferies & Company Customer Satisfaction Score by Ethnicity

Asian or Pacific Islander
100%

CSAT according to Asian or Pacific Islander

Jefferies & Company's Customer Satisfaction (CSAT) score was rated 100% according to Asian or Pacific Islander users and customers.

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100 / 100

Very Satisfied	67%
Satisfied	33%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

67%

Satisfied

33%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

Jefferies & Company Customer Satisfaction Score by Age

Jefferies & Company's Customer Satisfaction score was rated 100 points by customers ages 36-40 on Comparably.

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100

Breakdown

Age

Score

36-40

100%

Jefferies & Company Customer Satisfaction Score by Usage

Jefferies & Company's Customer Satisfaction score was rated 100 points by customers who have used Jefferies & Company's products/services for 1 to 2 Years.

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1 to 2 Years	100

Jefferies & Company Customer Satisfaction Score by Industry

Jefferies & Company's Customer Satisfaction score was rated 100 points by Accounting industry customers.

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Accounting	100

Jefferies & Company Customer Satisfaction vs. Competitors

Compared to its competitors, Jefferies & Company's Customer Satisfaction score is rated right above Credit Suisse, and is preceded by Berkshire Hathaway.

COMPANY		Customer Satisfaction (CSAT) Score
	Berkshire Hathaway	77%
	Jefferies & Company	76%
	Credit Suisse	64%
	Morgan Stanley	45%
	Needham & Company	0%
	Houlihan	0%

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Jefferies & Company Customer Service

4.1/5

Jefferies & Company has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.

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About Jefferies & Company's Customer Service

Address

10022

Website

http://Jefferies.com

Phone Number

212-284-2300

Jefferies & Company's Social Links

linkedin.com/company/jefferies

Quick Insights into Jefferies & Company Customer Service

Jefferies & Company's Customer Service score was rated highest by customers from the Accounting industry.

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Ranked Jefferies & Company Customer Service the Highest

Accounting	5
Male	4.9
36-40	4.5

Jefferies & Company Customer Service Score by Gender

Jefferies & Company's Customer Service score was rated 4.9 by Male customers on Comparably.

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Male

4.9/5

Female

N/A

Jefferies & Company Customer Service Score by Ethnicity

Jefferies & Company's Customer Service score was rated 4.3 stars by Asian or Pacific Islander customers on Comparably.

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100

Summary	Ethnicity	Customer Service Score
Asian or Pacific Islander 4.3	Asian or Pacific Islander	4.3

Jefferies & Company Customer Service Score by Age

Jefferies & Company's Customer Service score was rated 4.5 stars by customers ages 36-40 on Comparably.

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100

Summary	Age	Customer Service Score
36-40 4.5	36-40	4.5

Jefferies & Company Customer Service Score by Usage

Jefferies & Company's Customer Service score was rated 4.1 stars by customers who have used Jefferies & Company's products/services for 1 to 2 Years.

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1 to 2 Years	4.1

Jefferies & Company Customer Service Score by Industry

Jefferies & Company's Customer Service score was rated 5 stars by Accounting industry customers.

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Accounting	5

Jefferies & Company Customer Service vs. Competitors

Compared to its competitors, Jefferies & Company's Customer Service score is rated right above Berkshire Hathaway.

COMPANY		Customer Service Score
	Jefferies & Company	4.1/5
	Berkshire Hathaway	3.8/5
	Credit Suisse	3.7/5
	Morgan Stanley	3.4/5
	Needham & Company	2.5/5
	Houlihan	N/A

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Jefferies & Company as an Employer

2.9/5

Jefferies & Company has a 2.9/5 stars for its overall company culture rated by their employees

top

30%

CEO of Jefferies & Company

Richard Handler

In the Top 30% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Jefferies & Company scored a 28 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Jefferies & Company would recommend the brand to a friend. ENPS measures how likely Jefferies & Company employees would recommend working at Jefferies & Company to a friend.

Net Promoter Score

NPS Score

51%	Promoters
26%	Passive
23%	Detractors

Employee Net Promoter Score

eNPS Score

45%	Promoters
10%	Passive
45%	Detractors

Global Ranking Snapshot

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4	Netflix	Ted Sarandos	Media and Entertainment
5	Apple	Timothy Cook	Tech
6	Nike	John Donahoe	Fashion and Beauty
7	Target	Brian Cornell	Retail

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