-18
NPS
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Bertucci's
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About Bertucci's' Brand
Among its major competitors, Bertucci's is ranked in 3rd place for NPS while Olive Garden is 1st, and Momentum is 2nd. Overall, Bertucci's has a neutral social sentiment, when analyzing social media channels and online mentions.
Brand at a Glance
75%
Customer Loyalty
2.8/5
Product Quality
2.7/5
Pricing
2.6/5
Customer Service
Bertucci's Ranking
- #3 / 4 of its competitors
Bertucci's NPS
Bertucci's's Net Promoter Score (NPS) is a -18 with 38% Promoters, 6% Passives, and 56% Detractors. Net Promoter Score tracks whether Bertucci's's customers would recommend using the product based on a scale of -100 to 100.
Bertucci's Overall NPS
| 38% | Promoters |
|---|---|
| 6% | Passives |
| 56% | Detractors |
Bertucci's NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 50 | Apr 2022 | 50 |
Jul 2022 40 | Jul 2022 | 40 |
Aug 2022 17 | Aug 2022 | 17 |
Nov 2022 29 | Nov 2022 | 29 |
Feb 2023 13 | Feb 2023 | 13 |
Mar 2023 -10 | Mar 2023 | -10 |
Jul 2023 -18 | Jul 2023 | -18 |
Aug 2023 -9 | Aug 2023 | -9 |
Sep 2023 -16 | Sep 2023 | -16 |
Oct 2023 -22 | Oct 2023 | -22 |
Dec 2023 -13 | Dec 2023 | -13 |
Oct 2024 -19 | Oct 2024 | -19 |
How Other Brands Compare
Bertucci's is ranked third for NPS among its competitors. Olive Garden and Momentum come in first and second, with Luminox coming in at #4.
Bertucci's |  Olive Garden |  Momentum |  Luminox | |
| Global Ranking | #- | #429 | #- | #- |
| NPS | -18 | 6 | 0 | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | Neutral | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $18.78B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Bertucci's NPS by Gender
Bertucci's's NPS was rated -60 by Male customers on Comparably.
Male
-60
Bertucci's's NPS was rated -60 by Male customers on Comparably.
20%
Promoters
0%
Passives
80%
Detractors
Female
N/A
Bertucci's's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Bertucci's NPS by Ethnicity
Bertucci's's NPS was rated -80 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -80 | Caucasian | -80 |
Bertucci's NPS by Usage
Bertucci's's NPS was rated -100 points by customers who have used Bertucci's's products/services for Over 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Over 10 Years -100 | Over 10 Years | -100 |
Bertucci's NPS vs. Competitors
Compared to its competitors, Bertucci's's NPS is rated right below Momentum.
| COMPANY | NPS Score | |
|---|---|---|
| Olive Garden | 6 |
| Momentum | 0 |
| Bertucci's | -18 |
Bertucci's Customer Loyalty
75%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
75% of Bertucci's users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Bertucci's Customer Loyalty Score by Gender
Bertucci's's Customer Loyalty score was rated 64 by Male customers on Comparably.
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Male
64%
Yes
Female
N/A
Yes
Bertucci's Customer Loyalty Score by Ethnicity
Bertucci's's Customer Loyalty score was rated 64% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Bertucci's.
64
out of 100
Caucasian
Bertucci's Customer Loyalty Score by Usage
Bertucci's's Customer Loyalty score was rated 55% by customers who have used Bertucci's's products/services for Over 10 Years.
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Bertucci's Customer Loyalty vs. Competitors
Compared to its competitors, Bertucci's's Customer Loyalty score is rated right above Momentum, and is preceded by Olive Garden.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Olive Garden | 77% |
| Bertucci's | 75% |
| Momentum | 69% |
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Bertucci's Product Quality
2.8/5
Bertucci's has an overall Product Quality score of 2.8 out of 5 stars rated by its users and customers.
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Bertucci's Product Information
Bertucci's’s product quality score is a 2.8 out of 5 as rated by its users and customers.
- Website
- http://bertuccis.com
- Company Size
- 5,001-10,000 Employees
Quick Insights into Bertucci's Product Quality
Bertucci's's Product Quality score was rated highest by Male customers.
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Ranked Bertucci's Product Quality the Highest
Bertucci's Product Quality Score by Gender
Bertucci's's Product Quality score was rated 2.7 by Male customers on Comparably.
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Male
2.7/5
Female
N/A
Bertucci's Product Quality Score by Ethnicity
Bertucci's's Product Quality score was rated 2 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Bertucci's.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2 | Caucasian | 2 |
Bertucci's Product Quality Score by Usage
Bertucci's's Product Quality score was rated 2.1 stars by customers who have used Bertucci's's products/services for Over 10 Years.
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Bertucci's Product Quality vs. Competitors
Compared to its competitors, Bertucci's's Product Quality score is rated right below Olive Garden.
| COMPANY | Product Quality Score | |
|---|---|---|
| Momentum | 3.5/5 |
| Olive Garden | 3.4/5 |
| Bertucci's | 2.8/5 |
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Bertucci's Pricing
Bertucci's ROI & Value For Money
2.7/5
Bertucci's has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
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Quick Insights into Bertucci's ROI
Bertucci's's ROI score was rated highest by Male customers.
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Ranked Bertucci's ROI the Highest
Bertucci's ROI Score by Gender
Bertucci's's ROI score was rated 2.5 by Male customers on Comparably.
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Male
2.5/5
Female
N/A
Bertucci's ROI Score by Ethnicity
Bertucci's's ROI score was rated 1.9 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.9 | Caucasian | 1.9 |
Bertucci's ROI Score by Usage
Bertucci's's ROI score was rated 1.9 stars by customers who have used Bertucci's's products/services for Over 10 Years.
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Bertucci's Pricing vs. Competitors
Compared to its competitors, Bertucci's's ROI score is rated right below Olive Garden.
| COMPANY | Pricing Score | |
|---|---|---|
| Momentum | 3.5/5 |
| Olive Garden | 3.3/5 |
| Bertucci's | 2.7/5 |
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Bertucci's Customer Satisfaction (CSAT)
Bertucci's Customer Satisfaction (CSAT) Score
27 / 100
Bertucci's has an overall Customer Satisfaction score of 27 rated by its users and customers.
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Very Satisfied
9%
Satisfied
18%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
18%
Very Dissatisfied
55%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Bertucci's Customer Satisfaction
Bertucci's's Customer Satisfaction score was rated highest by Caucasian customers.
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Ranked Bertucci's Customer Satisfaction the Highest
Bertucci's Customer Satisfaction Score by Gender
Bertucci's's Customer Satisfaction score was rated 0 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Bertucci's.
0
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 50% | |
Very Dissatisfied | 50% |
Bertucci's Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Bertucci's' Customer Satisfaction (CSAT) score was rated 20% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Bertucci's.
20 / 100
Very Satisfied
0%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
20%
Very Dissatisfied
60%
Bertucci's Customer Satisfaction Score by Usage
Bertucci's's Customer Satisfaction score was rated 0 points by customers who have used Bertucci's's products/services for Over 10 Years.
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Bertucci's Customer Satisfaction vs. Competitors
Compared to its competitors, Bertucci's's Customer Satisfaction score is rated right below Momentum.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Olive Garden | 61% |
| Momentum | 58% |
| Bertucci's | 27% |
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Bertucci's Customer Service
2.6/5
Bertucci's has an overall Customer Service score of 2.6 out of 5 stars rated by its users and customers.
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About Bertucci's's Customer Service
Website
http://bertuccis.com
Quick Insights into Bertucci's Customer Service
Bertucci's's Customer Service score was rated highest by Male customers.
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Ranked Bertucci's Customer Service the Highest
Bertucci's Customer Service Score by Gender
Bertucci's's Customer Service score was rated 1.8 by Male customers on Comparably.
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Male
1.8/5
Female
N/A
Bertucci's Customer Service Score by Ethnicity
Bertucci's's Customer Service score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Bertucci's.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Bertucci's Customer Service Score by Usage
Bertucci's's Customer Service score was rated 1.5 stars by customers who have used Bertucci's's products/services for Over 10 Years.
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Bertucci's Customer Service vs. Competitors
Compared to its competitors, Bertucci's's Customer Service score is rated right below Olive Garden.
| COMPANY | Customer Service Score | |
|---|---|---|
| Momentum | 3.4/5 |
| Olive Garden | 3.4/5 |
| Bertucci's | 2.6/5 |
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Bertucci's as an Employer
2.9/5
Bertucci's has a 2.9/5 stars for its overall company culture rated by their employees
bottom
25%
Consumer vs. Employees
Bertucci's scored a -18 for Net Promoter Score and a -42 for Employee Net Promoter Score. NPS gauges how likely a customer of Bertucci's would recommend the brand to a friend. ENPS measures how likely Bertucci's employees would recommend working at Bertucci's to a friend.
Net Promoter Score
-18
NPS Score
| 38% | Promoters |
|---|---|
| 6% | Passive |
| 56% | Detractors |
Employee Net Promoter Score
-42
eNPS Score
| 24% | Promoters |
|---|---|
| 10% | Passive |
| 66% | Detractors |
