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NPS
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BevMo!
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About BevMo! Brand
BevMo! is a privately held corporation based in Concord, California, selling mainly alcoholic beverages. Among its major competitors, BevMo! is ranked in 3rd place for NPS while Costco is 1st, and Trader Joe's is 2nd.
Brand at a Glance
67%
Customer Loyalty
3.4/5
Product Quality
3.1/5
Pricing
3/5
Customer Service
BevMo! CMO
BevMo! Ranking
- #3 / 4 of its competitors
BevMo! NPS
BevMo!'s Net Promoter Score (NPS) is a -3 with 37% Promoters, 23% Passives, and 40% Detractors. Net Promoter Score tracks whether BevMo!'s customers would recommend using the product based on a scale of -100 to 100.
BevMo! Overall NPS
| 37% | Promoters |
|---|---|
| 23% | Passives |
| 40% | Detractors |
BevMo! NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2023 2 | Jul 2023 | 2 |
Aug 2023 0 | Aug 2023 | 0 |
Nov 2023 -1 | Nov 2023 | -1 |
Dec 2023 0 | Dec 2023 | 0 |
Mar 2024 0 | Mar 2024 | 0 |
Apr 2024 -1 | Apr 2024 | -1 |
May 2024 -2 | May 2024 | -2 |
Nov 2024 -1 | Nov 2024 | -1 |
Dec 2024 -1 | Dec 2024 | -1 |
Feb 2025 0 | Feb 2025 | 0 |
Aug 2025 -2 | Aug 2025 | -2 |
Nov 2025 -4 | Nov 2025 | -4 |
How Other Brands Compare
BevMo! is ranked third for NPS among its competitors. Costco and Trader Joe's come in first and second, with Smart & Final coming in at #4.
BevMo! |  Costco |  Trader Joe's |  Smart & Final | |
| Global Ranking | #- | #1 | #11 | #513 |
| NPS | -3 | 50 | 46 | -6 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $157.15B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
BevMo! NPS by Gender
Female customers rated BevMo!'s NPS 29 points higher than Male customers.
Male
-63
BevMo!'s NPS was rated -63 by Male customers on Comparably.
12%
Promoters
13%
Passives
75%
Detractors
Female
-34
BevMo!'s NPS was rated -34 by Female customers on Comparably.
22%
Promoters
22%
Passives
56%
Detractors
BevMo! NPS by Ethnicity
BevMo!'s NPS was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -60 | Caucasian | -60 |
Asian or Pacific Islander -100 | Asian or Pacific Islander | -100 |
BevMo! NPS by Age
BevMo!'s NPS was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.
BevMo! NPS by Usage
BevMo!'s NPS was rated the highest by customers who have used BevMo!'s products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -50 | Less than 1 Year | -50 |
2 to 5 Years -33 | 2 to 5 Years | -33 |
5 to 10 Years -100 | 5 to 10 Years | -100 |
Over 10 Years -67 | Over 10 Years | -67 |
BevMo! NPS vs. Competitors
Compared to its competitors, BevMo!'s NPS is rated right above Smart & Final, and is preceded by Trader Joe's.
| COMPANY | NPS Score | |
|---|---|---|
| Costco | 50 |
| Trader Joe's | 46 |
| BevMo! | -3 |
| Smart & Final | -6 |
 | Safeway | -41 |
BevMo! Customer Reviews
Out of the 3 BevMo! customer reviews 1 was positive and 2 were constructive. BevMo! customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
BevMo! Customer Loyalty
67%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
67% of BevMo! users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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BevMo! Customer Loyalty Score by Gender
Female customers rated BevMo!'s Customer Loyalty score 2% higher than Male customers.
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Male
78%
Yes
Female
80%
Yes
BevMo! Customer Loyalty Score by Ethnicity
BevMo!'s Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of BevMo!.
100
out of 100
Caucasian
40
out of 100
Asian or Pacific Islander
BevMo! Customer Loyalty Score by Age
BevMo!'s Customer Loyalty score was rated the highest by customers ages 46-50, and the lowest by customers ages 31-35.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
31-35 70% | 31-35 | 70% |
46-50 100% | 46-50 | 100% |
66+ 100% | 66+ | 100% |
BevMo! Customer Loyalty Score by Usage
BevMo!'s Customer Loyalty score was rated the highest by customers who have used BevMo!'s products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
BevMo! Customer Loyalty Score by Industry
BevMo!'s Customer Loyalty score was rated 70% by Tech industry customers.
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BevMo! Customer Loyalty vs. Competitors
Compared to its competitors, BevMo!'s Customer Loyalty score is rated right below Smart & Final.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Costco | 89% |
| Trader Joe's | 86% |
| Safeway | 80% |
| Smart & Final | 78% |
| BevMo! | 67% |
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BevMo! Product Quality
3.4/5
BevMo! has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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BevMo! Product Information
BevMo!’s product quality score is a 3.4 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated BevMo!'s product the highest.
- Website
- http://www.bevmo.com/
- Company Size
- 1,001-5,000 Employees
Industry
Food and Beverages
Quick Insights into BevMo! Product Quality
BevMo!'s Product Quality score was rated highest by customers ages 31-35, and rated lowest by customers who have used BevMo!'s products/services for 5 to 10 Years.
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Ranked BevMo! Product Quality the Highest
Ranked BevMo! Product Quality the Lowest
BevMo! Product Quality Score by Gender
Male customers rated BevMo!'s Product Quality score 0.1 stars higher than Female customers.
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Male
2.7/5
Female
2.6/5
BevMo! Product Quality Score by Ethnicity
BevMo!'s Product Quality score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of BevMo!.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.3 | Caucasian | 2.3 |
Asian or Pacific Islander 1.8 | Asian or Pacific Islander | 1.8 |
BevMo! Product Quality Score by Age
BevMo!'s Product Quality score was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 3 | 31-35 | 3 |
46-50 3 | 46-50 | 3 |
66+ 1.6 | 66+ | 1.6 |
BevMo! Product Quality Score by Usage
BevMo!'s Product Quality score was rated the highest by customers who have used BevMo!'s products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
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BevMo! Product Quality Score by Industry
BevMo!'s Product Quality score was rated 1.5 stars by Tech industry customers.
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BevMo! Product Quality vs. Competitors
Compared to its competitors, BevMo!'s Product Quality score is rated right above Smart & Final, and is preceded by Trader Joe's.
| COMPANY | Product Quality Score | |
|---|---|---|
| Costco | 4.3/5 |
| Trader Joe's | 4.2/5 |
| BevMo! | 3.4/5 |
| Smart & Final | 3.3/5 |
| Safeway | 2.5/5 |
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BevMo! Pricing
BevMo! ROI & Value For Money
3.1/5
BevMo! has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
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BevMo! Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into BevMo! ROI
BevMo!'s ROI score was rated highest by customers who have used BevMo!'s products/services for 2 to 5 Years, and rated lowest by Asian or Pacific Islander customers.
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Ranked BevMo! ROI the Highest
Ranked BevMo! ROI the Lowest
BevMo! ROI Score by Gender
Female customers rated BevMo!'s ROI score 0.4 stars higher than Male customers.
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Male
2.4/5
Female
2.8/5
BevMo! ROI Score by Ethnicity
BevMo!'s ROI score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.3 | Caucasian | 2.3 |
Asian or Pacific Islander 1.5 | Asian or Pacific Islander | 1.5 |
BevMo! ROI Score by Age
BevMo!'s ROI score was rated the highest by customers ages 46-50, and the lowest by customers ages 66+.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 2.3 | 31-35 | 2.3 |
46-50 2.6 | 46-50 | 2.6 |
66+ 1.8 | 66+ | 1.8 |
BevMo! ROI Score by Usage
BevMo!'s ROI score was rated the highest by customers who have used BevMo!'s products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
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BevMo! ROI Score by Industry
BevMo!'s ROI score was rated 1.5 stars by Tech industry customers.
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BevMo! Pricing vs. Competitors
Compared to its competitors, BevMo!'s ROI score is rated right above Safeway, and is preceded by Smart & Final.
| COMPANY | Pricing Score | |
|---|---|---|
| Costco | 4.1/5 |
| Trader Joe's | 4/5 |
| Smart & Final | 3.2/5 |
| BevMo! | 3.1/5 |
| Safeway | 2.3/5 |
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BevMo! Customer Satisfaction (CSAT)
BevMo! Customer Satisfaction (CSAT) Score
71 / 100
BevMo! has an overall Customer Satisfaction score of 71 rated by its users and customers.
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Very Satisfied
24%
Satisfied
47%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
8%
Very Dissatisfied
15%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into BevMo! Customer Satisfaction
BevMo!'s Customer Satisfaction score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked BevMo! Customer Satisfaction the Highest
Ranked BevMo! Customer Satisfaction the Lowest
BevMo! Customer Satisfaction Score by Gender
Female customers rated BevMo!'s Customer Satisfaction score 30 points higher than Male customers.
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20 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 20% | |
Neither Satisfied nor Dissatisfied | 20% | |
Dissatisfied | 60% | |
Very Dissatisfied | 0% |
50 / 100
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 50% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 50% |
BevMo! Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
BevMo! Customer Satisfaction (CSAT) score was rated 40% according to Caucasian users and customers.
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40 / 100
Very Satisfied
0%
Satisfied
40%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
60%
CSAT according to Asian or Pacific Islander
BevMo! Customer Satisfaction (CSAT) score was rated 33% according to Asian or Pacific Islander users and customers.
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33 / 100
Very Satisfied
0%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
67%
Very Dissatisfied
0%
BevMo! Customer Satisfaction Score by Age
BevMo!'s Customer Satisfaction score was rated 34 points by customers ages 46-50 on Comparably.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 46-50 | 34% |
BevMo! Customer Satisfaction Score by Usage
BevMo!'s Customer Satisfaction score was rated 38 points by customers who have used BevMo!'s products/services for Over 10 Years.
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BevMo! Customer Satisfaction vs. Competitors
Compared to its competitors, BevMo!'s Customer Satisfaction score is rated right above Smart & Final, and is preceded by Trader Joe's.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Costco | 84% |
| Trader Joe's | 79% |
| BevMo! | 70% |
| Smart & Final | 55% |
| Safeway | 33% |
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BevMo! Customer Service
3/5
BevMo! has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About BevMo!'s Customer Service
Address
Concord, CA 94520
Website
http://www.bevmo.com/
Phone Number
(877)772-3866
Quick Insights into BevMo! Customer Service
BevMo!'s Customer Service score was rated highest by customers who have used BevMo!'s products/services for 2 to 5 Years, and rated lowest by customers ages 66+.
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Ranked BevMo! Customer Service the Highest
Ranked BevMo! Customer Service the Lowest
BevMo! Customer Service Score by Gender
Female customers rated BevMo!'s Customer Service score 0.4 stars higher than Male customers.
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Male
2.2/5
Female
2.6/5
BevMo! Customer Service Score by Ethnicity
BevMo!'s Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2 | Caucasian | 2 |
Asian or Pacific Islander 2.5 | Asian or Pacific Islander | 2.5 |
BevMo! Customer Service Score by Age
BevMo!'s Customer Service score was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
31-35 3 | 31-35 | 3 |
46-50 2.5 | 46-50 | 2.5 |
66+ 1.5 | 66+ | 1.5 |
BevMo! Customer Service Score by Usage
BevMo!'s Customer Service score was rated the highest by customers who have used BevMo!'s products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
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BevMo! Customer Service Score by Industry
BevMo!'s Customer Service score was rated 1.8 stars by Tech industry customers.
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BevMo! Customer Service vs. Competitors
Compared to its competitors, BevMo!'s Customer Service score is rated right above Safeway, and is preceded by Smart & Final.
| COMPANY | Customer Service Score | |
|---|---|---|
| Costco | 4.2/5 |
| Trader Joe's | 4.2/5 |
| Smart & Final | 3.3/5 |
| BevMo! | 3/5 |
| Safeway | 2.3/5 |
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BevMo! as an Employer
2.4/5
BevMo! has a 2.4/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
BevMo! scored a -3 for Net Promoter Score and a -49 for Employee Net Promoter Score. NPS gauges how likely a customer of BevMo! would recommend the brand to a friend. ENPS measures how likely BevMo! employees would recommend working at BevMo! to a friend.
Net Promoter Score
-3
NPS Score
| 37% | Promoters |
|---|---|
| 23% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
-49
eNPS Score
| 21% | Promoters |
|---|---|
| 9% | Passive |
| 70% | Detractors |
