0
NPS
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Bigge Crane and Rigging, Co
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About Bigge Crane and Rigging, Co's Brand
Among its major competitors, Bigge Crane and Rigging, Co is ranked in 2nd place for NPS while United Rentals is 1st, and Crane 1 Services is 3rd.
Brand at a Glance
100%
Customer Loyalty
2.2/5
Product Quality
2/5
Pricing
2/5
Customer Service
Bigge Crane and Rigging, Co Ranking
- #2 / 4 of its competitors
Bigge Crane and Rigging, Co NPS
Bigge Crane and Rigging, Co's Net Promoter Score (NPS) is a 0 with 33% Promoters, 34% Passives, and 33% Detractors. Net Promoter Score tracks whether Bigge Crane and Rigging, Co's customers would recommend using the product based on a scale of -100 to 100.
Bigge Crane and Rigging, Co Overall NPS
| 33% | Promoters |
|---|---|
| 34% | Passives |
| 33% | Detractors |
Bigge Crane and Rigging, Co NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2023 -100 | Oct 2023 | -100 |
Nov 2023 -50 | Nov 2023 | -50 |
Mar 2025 0 | Mar 2025 | 0 |
How Other Brands Compare
Bigge Crane and Rigging, Co is ranked second for NPS among its competitors. United Rentals and Crane 1 Services come in first and third, with AmQuip Crane coming in at #4.
Bigge Crane and Rigging, Co |  United Rentals |  Crane 1 Services |  AmQuip Crane | |
| Global Ranking | #- | #483 | #- | #- |
| NPS | 0 | 29 | -100 | - |
| Valuation Updated every 24 hours for public companies | - | $28.19B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Bigge Crane and Rigging, Co NPS vs. Competitors
Compared to its competitors, Bigge Crane and Rigging, Co's NPS is rated right above Crane 1 Services, and is preceded by United Rentals.
| COMPANY | NPS Score | |
|---|---|---|
| United Rentals | 29 |
| Bigge Crane and Rigging, Co | 0 |
| Crane 1 Services | -100 |
Bigge Crane and Rigging, Co Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Bigge Crane and Rigging, Co users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Bigge Crane and Rigging, Co Customer Loyalty vs. Competitors
Compared to its competitors, Bigge Crane and Rigging, Co's Customer Loyalty score is rated right above United Rentals.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Bigge Crane and Rigging, Co | 100% |
| United Rentals | 82% |
| Crane 1 Services | N/A |
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Bigge Crane and Rigging, Co Product Quality
2.2/5
Bigge Crane and Rigging, Co has an overall Product Quality score of 2.2 out of 5 stars rated by its users and customers.
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Bigge Crane and Rigging, Co Product Information
Bigge Crane and Rigging, Co’s product quality score is a 2.2 out of 5 as rated by its users and customers.
- Website
- http://www.bigge.com/
- Company Size
- 201-500 Employees
Bigge Crane and Rigging, Co Product Quality vs. Competitors
Compared to its competitors, Bigge Crane and Rigging, Co's Product Quality score is rated right above Crane 1 Services, and is preceded by United Rentals.
| COMPANY | Product Quality Score | |
|---|---|---|
| United Rentals | 3.8/5 |
| Bigge Crane and Rigging, Co | 2.2/5 |
| Crane 1 Services | 2.2/5 |
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Bigge Crane and Rigging, Co Pricing
Bigge Crane and Rigging, Co ROI & Value For Money
2/5
Bigge Crane and Rigging, Co has a value for money and ROI score of 2 out of 5 stars rated by its users and customers.
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Bigge Crane and Rigging, Co Pricing vs. Competitors
Compared to its competitors, Bigge Crane and Rigging, Co's ROI score is rated right above Crane 1 Services, and is preceded by United Rentals.
| COMPANY | Pricing Score | |
|---|---|---|
| United Rentals | 3.7/5 |
| Bigge Crane and Rigging, Co | 2/5 |
| Crane 1 Services | 1.5/5 |
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Bigge Crane and Rigging, Co Customer Satisfaction (CSAT)
Bigge Crane and Rigging, Co Customer Satisfaction (CSAT) Score
33 / 100
Bigge Crane and Rigging, Co has an overall Customer Satisfaction score of 33 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
34%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Bigge Crane and Rigging, Co Customer Satisfaction vs. Competitors
Compared to its competitors, Bigge Crane and Rigging, Co's Customer Satisfaction score is rated right above Crane 1 Services, and is preceded by United Rentals.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| United Rentals | 75% |
| Bigge Crane and Rigging, Co | 33% |
| Crane 1 Services | 0% |
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Bigge Crane and Rigging, Co Customer Service
2/5
Bigge Crane and Rigging, Co has an overall Customer Service score of 2 out of 5 stars rated by its users and customers.
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About Bigge Crane and Rigging, Co's Customer Service
Website
http://www.bigge.com/
Bigge Crane and Rigging, Co Customer Service vs. Competitors
Compared to its competitors, Bigge Crane and Rigging, Co's Customer Service score is rated right above Crane 1 Services, and is preceded by United Rentals.
| COMPANY | Customer Service Score | |
|---|---|---|
| United Rentals | 3.8/5 |
| Bigge Crane and Rigging, Co | 2/5 |
| Crane 1 Services | 1.5/5 |
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Bigge Crane and Rigging, Co as an Employer
2.4/5
Bigge Crane and Rigging, Co has a 2.4/5 stars for its overall company culture rated by their employees
bottom
5%
CEO of Bigge Crane and Rigging, Co
In the Bottom 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Bigge Crane and Rigging, Co scored a 0 for Net Promoter Score and a -17 for Employee Net Promoter Score. NPS gauges how likely a customer of Bigge Crane and Rigging, Co would recommend the brand to a friend. ENPS measures how likely Bigge Crane and Rigging, Co employees would recommend working at Bigge Crane and Rigging, Co to a friend.
Net Promoter Score
0
NPS Score
| 33% | Promoters |
|---|---|
| 34% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
-17
eNPS Score
| 33% | Promoters |
|---|---|
| 17% | Passive |
| 50% | Detractors |
