-17
NPS
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Billtrust
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About Billtrust's Brand
Billtrust helps companies improve their financial performance by accelerating the invoice-to-cash process. Among its major competitors, Billtrust is ranked in 3rd place for NPS while VersaPay is 1st, and Western Union is 2nd.Their current valuation is $300.00M
Brand at a Glance
78%
Customer Loyalty
3.6/5
Product Quality
3.3/5
Pricing
3.3/5
Customer Service
Billtrust Ranking
- #3 / 3 of its competitors
Billtrust NPS
Billtrust's Net Promoter Score (NPS) is a -17 with 22% Promoters, 39% Passives, and 39% Detractors. Net Promoter Score tracks whether Billtrust's customers would recommend using the product based on a scale of -100 to 100.
Billtrust Overall NPS
| 22% | Promoters |
|---|---|
| 39% | Passives |
| 39% | Detractors |
Billtrust NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 -1 | Jan 2022 | -1 |
Mar 2022 0 | Mar 2022 | 0 |
Jan 2023 -11 | Jan 2023 | -11 |
Mar 2023 -10 | Mar 2023 | -10 |
Apr 2023 -9 | Apr 2023 | -9 |
Oct 2023 -9 | Oct 2023 | -9 |
Dec 2023 -16 | Dec 2023 | -16 |
Jan 2024 -21 | Jan 2024 | -21 |
Mar 2024 -27 | Mar 2024 | -27 |
May 2024 -20 | May 2024 | -20 |
Nov 2024 -24 | Nov 2024 | -24 |
Mar 2025 -17 | Mar 2025 | -17 |
How Other Brands Compare
Billtrust is ranked third for NPS among its competitors. VersaPay and Western Union come in first and second. Among those competitors, it is the third most valued company behind Western Union.
Billtrust |  Western Union |  VersaPay | |
| Global Ranking | #- | #148 | #- |
| NPS | -17 | -16 | 61 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - |
| Valuation Updated every 24 hours for public companies | $300.00M | $9.83B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Billtrust NPS vs. Competitors
Compared to its competitors, Billtrust's NPS is rated right below Western Union.
| COMPANY | NPS Score | |
|---|---|---|
| VersaPay | 61 |
| Western Union | -16 |
| Billtrust | -17 |
Billtrust Customer Loyalty
78%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
78% of Billtrust users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Billtrust Customer Loyalty vs. Competitors
Compared to its competitors, Billtrust's Customer Loyalty score is rated right above Western Union.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Billtrust | 78% |
| Western Union | 70% |
| VersaPay | N/A |
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Billtrust Product Quality
3.6/5
Billtrust has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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Billtrust Product Information
Billtrust’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Website
- http://www.billtrust.com
- Company Size
- 501-1,000 Employees
Industry
Banking and Financial Services
Billtrust Product Quality vs. Competitors
Compared to its competitors, Billtrust's Product Quality score is rated right above Western Union, and is preceded by VersaPay.
| COMPANY | Product Quality Score | |
|---|---|---|
| VersaPay | 4.1/5 |
| Billtrust | 3.6/5 |
| Western Union | 2.9/5 |
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Billtrust Pricing
Billtrust ROI & Value For Money
3.3/5
Billtrust has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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Billtrust Pricing vs. Competitors
Compared to its competitors, Billtrust's ROI score is rated right above Western Union, and is preceded by VersaPay.
| COMPANY | Pricing Score | |
|---|---|---|
| VersaPay | 4.1/5 |
| Billtrust | 3.3/5 |
| Western Union | 2.9/5 |
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Billtrust Customer Satisfaction (CSAT)
Billtrust Customer Satisfaction (CSAT) Score
60 / 100
Billtrust has an overall Customer Satisfaction score of 60 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
60%
Neither Satisfied nor Dissatisfied
30%
Dissatisfied
0%
Very Dissatisfied
10%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Billtrust Customer Satisfaction vs. Competitors
Compared to its competitors, Billtrust's Customer Satisfaction score is rated right above Western Union.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Billtrust | 60% |
| Western Union | 51% |
| VersaPay | 0% |
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Billtrust Customer Service
3.3/5
Billtrust has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
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About Billtrust's Customer Service
Address
1009 Lenox Drive, Suite 101, Trenton, NJ 08648
Website
http://www.billtrust.com
Phone Number
+1-609-235-1010
Billtrust's Social Links
Billtrust Customer Service vs. Competitors
Compared to its competitors, Billtrust's Customer Service score is rated right above Western Union, and is preceded by VersaPay.
| COMPANY | Customer Service Score | |
|---|---|---|
| VersaPay | 5/5 |
| Billtrust | 3.3/5 |
| Western Union | 2.9/5 |
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Billtrust as an Employer
4.6/5
Billtrust has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Billtrust scored a -17 for Net Promoter Score and a 42 for Employee Net Promoter Score. NPS gauges how likely a customer of Billtrust would recommend the brand to a friend. ENPS measures how likely Billtrust employees would recommend working at Billtrust to a friend.
Net Promoter Score
-17
NPS Score
| 22% | Promoters |
|---|---|
| 39% | Passive |
| 39% | Detractors |
Employee Net Promoter Score
42
eNPS Score
| 59% | Promoters |
|---|---|
| 24% | Passive |
| 17% | Detractors |
