56
NPS
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Birdeye
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About Birdeye's Brand
Birdeye is the #1 AI platform for Hyperlocal Marketing®, purpose-built for multi-location brands. Over 150,000 businesses rely on Birdeye’s intelligent AI agents to run marketing and drive business outcomes. Birdeye helps multi-location brands enhance online reputation, engage customers across social, search, and web, and gain real-time insights into consumers and competitors — all to boost leads & increase foot traffic, reduce costs, and grow revenue. Founded in 2012 and headquartered in Palo Alto, Birdeye is led by a team of innovators from Google, Amazon, Salesforce, and Yahoo and is backed by the who’s who of Silicon Valley, including Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures, World Innovation Lab, and Accel-KKR. Learn more at https://birdeye.com/aboutus/. Among its major competitors, Birdeye is ranked in 1st place for NPS while Reputation is 2nd, and Yext is 3rd.Their current valuation is $100.00M
Brand at a Glance
60%
Customer Loyalty
3.9/5
Product Quality
3.9/5
Pricing
2.8/5
Customer Service
Birdeye Ranking
- #1 / 4 of its competitors
Birdeye NPS
Birdeye's Net Promoter Score (NPS) is a 56 with 72% Promoters, 12% Passives, and 16% Detractors. Net Promoter Score tracks whether Birdeye's customers would recommend using the product based on a scale of -100 to 100.
Birdeye Overall NPS
| 72% | Promoters |
|---|---|
| 12% | Passives |
| 16% | Detractors |
Birdeye NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2022 70 | Nov 2022 | 70 |
Dec 2022 67 | Dec 2022 | 67 |
Feb 2023 65 | Feb 2023 | 65 |
Mar 2023 62 | Mar 2023 | 62 |
May 2024 62 | May 2024 | 62 |
Jul 2024 60 | Jul 2024 | 60 |
Aug 2024 56 | Aug 2024 | 56 |
Oct 2024 53 | Oct 2024 | 53 |
Jan 2025 53 | Jan 2025 | 53 |
Mar 2025 55 | Mar 2025 | 55 |
Jul 2025 55 | Jul 2025 | 55 |
Nov 2025 57 | Nov 2025 | 57 |
How Other Brands Compare
Birdeye is ranked first for NPS among its competitors. Reputation and Yext come in second and third, with Podium coming in at #4. Among those competitors, it is the lowest valued company behind Yext .
Birdeye |  Yext |  Podium |  Reputation | |
| Global Ranking | #- | #634 | #- | #- |
| NPS | 56 | 36 | 28 | 39 |
| Valuation Updated every 24 hours for public companies | $100.00M | $1.85B | $700.00M | $450.00M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Birdeye NPS by Usage
Birdeye's NPS was rated the highest by customers who have used Birdeye's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 57 | Less than 1 Year | 57 |
1 to 2 Years 49 | 1 to 2 Years | 49 |
2 to 5 Years 89 | 2 to 5 Years | 89 |
Birdeye NPS vs. Competitors
Compared to its competitors, Birdeye's NPS is rated right above Reputation.
| COMPANY | NPS Score | |
|---|---|---|
| Birdeye | 56 |
| Reputation | 39 |
| Yext | 36 |
| Podium | 28 |
Birdeye Customer Loyalty
60%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
60% of Birdeye users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Birdeye Customer Loyalty vs. Competitors
Compared to its competitors, Birdeye's Customer Loyalty score is rated right above Podium, and is preceded by Yext .
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Reputation | 100% |
| Yext | 76% |
| Birdeye | 60% |
| Podium | 59% |
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Birdeye Product Quality
3.9/5
Birdeye has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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Birdeye Product Information
Birdeye serves markets in the United States and Canada. Birdeye supports iOS, Web, and Android devices and offers products for small, medium, and large sized businesses.
Birdeye’s product quality score is a 3.9 out of 5 as rated by its users and customers. Reviewers from the Consulting industry rated Birdeye's product the highest. Reviewers from the Tech industry rated Birdeye the lowest at 4.5.
- Website
- http://birdeye.com
- Company Size
- 1,001-5,000 Employees
Industry
Business and Consumer Services
Languages Supported
English
Product Type
Customer Experience Software
Online Survey Software
Survey Software
Customer Satisfaction Software
Instant Messaging & Chat Software
Live Chat Software
Feedback and Reviews Management Software
Reputation Management Software
Social Media Monitoring Software
Quick Insights into Birdeye Product Quality
Birdeye's Product Quality score was rated highest by customers who have used Birdeye's products/services for 2 to 5 Years, and rated lowest by customers from the Tech industry.
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Ranked Birdeye Product Quality the Highest
Ranked Birdeye Product Quality the Lowest
Birdeye Product Quality Score by Usage
Birdeye's Product Quality score was rated 4.8 stars by customers who have used Birdeye's products/services for 2 to 5 Years.
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Birdeye Product Quality Score by Industry
Birdeye's Product Quality score was rated the highest by Consulting industry customers, and the lowest by Tech industry customers.
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Birdeye Product Quality vs. Competitors
Compared to its competitors, Birdeye's Product Quality score is rated right above Yext , and is preceded by Reputation.
| COMPANY | Product Quality Score | |
|---|---|---|
| Reputation | 4.1/5 |
| Birdeye | 3.9/5 |
| Yext | 3.9/5 |
| Podium | 3.3/5 |
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Birdeye Pricing
Birdeye ROI & Value For Money
3.9/5
Birdeye has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Birdeye Pricing Plans
Birdeye has a pricing structure that accommodates small, medium, and large businesses.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry. The users from the Legal industry think that they had the lowest ROI from Birdeye.
Who Uses Birdeye?
Small Businesses
Medium Businesses
Large Enterprises
Quick Insights into Birdeye ROI
Birdeye's ROI score was rated highest by customers from the Healthcare, Hospitals and Medicine industry, and rated lowest by customers from the Legal industry.
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Ranked Birdeye ROI the Highest
Ranked Birdeye ROI the Lowest
Birdeye ROI Score by Industry
Birdeye's ROI score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Legal industry customers.
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Birdeye Pricing vs. Competitors
Compared to its competitors, Birdeye's ROI score is rated right above Podium, and is preceded by Yext .
| COMPANY | Pricing Score | |
|---|---|---|
| Reputation | 4/5 |
| Yext | 3.9/5 |
| Birdeye | 3.9/5 |
| Podium | 3.4/5 |
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Birdeye Customer Satisfaction (CSAT)
Birdeye Customer Satisfaction (CSAT) Score
50 / 100
Birdeye has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
21%
Satisfied
29%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Birdeye Customer Satisfaction vs. Competitors
Compared to its competitors, Birdeye's Customer Satisfaction score is rated right above Podium, and is preceded by Yext .
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Reputation | 100% |
| Yext | 82% |
| Birdeye | 50% |
| Podium | 47% |
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Birdeye Customer Service
2.8/5
Birdeye has an overall Customer Service score of 2.8 out of 5 stars rated by its users and customers.
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About Birdeye's Customer Service
Address
2479 Bayshore Rd Suite, Palo Alto, CA 94303
Website
http://birdeye.com
Phone Number
800-561-3357
Birdeye's Social Links
Birdeye Customer Service vs. Competitors
Compared to its competitors, Birdeye's Customer Service score is rated right below Podium.
| COMPANY | Customer Service Score | |
|---|---|---|
| Reputation | 3.9/5 |
| Yext | 3.9/5 |
| Podium | 3/5 |
| Birdeye | 2.8/5 |
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Birdeye as an Employer
4.8/5
Birdeye has a 4.8/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Birdeye scored a 56 for Net Promoter Score and a 63 for Employee Net Promoter Score. NPS gauges how likely a customer of Birdeye would recommend the brand to a friend. ENPS measures how likely Birdeye employees would recommend working at Birdeye to a friend.
Net Promoter Score
56
NPS Score
| 72% | Promoters |
|---|---|
| 12% | Passive |
| 16% | Detractors |
Employee Net Promoter Score
63
eNPS Score
| 75% | Promoters |
|---|---|
| 13% | Passive |
| 12% | Detractors |
