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Reputation

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About Reputation's Brand

Reputation, creator of the Reputation Experience Management category, is changing the way companies gather and act on customer feedback to drive decision making and enhance Customer Experience (CX) programs. Reputation’s interaction-to-action platform translates vast amounts of solicited and unsolicited feedback data into prescriptive insights that companies use to learn from and grow. Thousands of global organizations rely on the patented algorithms behind Reputation Score X™ to provide a reliable index of brand performance in order to make targeted business improvements. Backed by Bessemer Ventures and Kleiner Perkins, and trusted by over 250 integration partners, including Google, Facebook, Salesforce, J.D. Power, Amazon and Web.com, Reputation turns feedback into the fuel to grow businesses around the world. Visit reputation.com to learn more. Among its major competitors, Reputation is ranked in 3rd place for NPS while BrandYourself is 1st, and Birdeye is 2nd.Their current valuation is $450.00M

Brand at a Glance

100%

Customer Loyalty

4.1/5

Product Quality

4/5

Pricing

3.9/5

Customer Service

Reputation Ranking

^#2 / 4 of its competitors

Reputation NPS

Reputation's Net Promoter Score (NPS) is a 39 with 62% Promoters, 15% Passives, and 23% Detractors. Net Promoter Score tracks whether Reputation's customers would recommend using the product based on a scale of -100 to 100.

Reputation Overall NPS

NPS

62%	Promoters
15%	Passives
23%	Detractors

Reputation NPS Trend

-100

-50

100

Summary	Date	Score
Aug 2020 36	Aug 2020	36
May 2022 36	May 2022	36
Jan 2023 38	Jan 2023	38

How Other Brands Compare

Reputation is ranked second for NPS among its competitors. Birdeye and Scale Computing come in first and third, with AppDynamics coming in at #4. Among those competitors, it is the second most valued company behind AppDynamics.

	Reputation	AppDynamics	Scale Computing	Birdeye
Global Ranking	#-	#549	#-	#-
NPS	39	22	23	56
Social Sentiment Calculated by analyzing social media and other online mentions	-	Neutral	-	-
Valuation Updated every 24 hours for public companies	$450.00M	$222.59B	$305.00M	$100.00M

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Reputation NPS by Usage

Reputation's NPS was rated the highest by customers who have used Reputation's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year 46	Less than 1 Year	46
1 to 2 Years 40	1 to 2 Years	40
2 to 5 Years 45	2 to 5 Years	45
5 to 10 Years 42	5 to 10 Years	42

Reputation NPS vs. Competitors

Compared to its competitors, Reputation's NPS is rated right above Scale Computing, and is preceded by Birdeye.

COMPANY		NPS Score
	BrandYourself	100
	Birdeye	56
	Reputation	39
	Scale Computing	23
	AppDynamics	22
	Brand.com	0
	Bistro	N/A
	Reputation Changer	N/A

Reputation Customer Loyalty

100%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

100% of Reputation users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

100

100%

Reputation Customer Loyalty vs. Competitors

Compared to its competitors, Reputation's Customer Loyalty score is rated right above Brand.com, and is preceded by BrandYourself.

COMPANY		Customer Loyalty Score
	BrandYourself	100%
	Reputation	100%
	Brand.com	100%
	Scale Computing	81%
	AppDynamics	80%
	Birdeye	60%
	Bistro	N/A
	Reputation Changer	N/A

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Reputation Product Quality

4.1/5

Reputation has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.

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Reputation Product Information

Reputation serves markets in the United States. Reputation supports iOS, Web, and Android devices and offers products for small, medium, and large sized businesses.

Reputation’s product quality score is a 4.1 out of 5 as rated by its users and customers.

Website: http://www.reputation.com

Company Size: 51-200 Employees

Industry

Tech

Consumer Services

Content

Enterprise

Languages Supported

English

Product Type

Customer Experience Software

Online Survey Software

Survey Software

Social Media Management Software

Reputation Management Software

Social Media Monitoring Software

Quick Insights into Reputation Product Quality

Reputation's Product Quality score was rated highest by customers who have used Reputation's products/services for 1 to 2 Years.

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Ranked Reputation Product Quality the Highest

1 to 2 Years	4.2

Reputation Product Quality Score by Usage

Reputation's Product Quality score was rated 4.2 stars by customers who have used Reputation's products/services for 1 to 2 Years.

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1 to 2 Years	4.2

Reputation Product Quality vs. Competitors

Compared to its competitors, Reputation's Product Quality score is rated right above AppDynamics, and is preceded by Brand.com.

COMPANY		Product Quality Score
	BrandYourself	5/5
	Brand.com	5/5
	Reputation	4.1/5
	AppDynamics	4/5
	Birdeye	3.9/5
	Scale Computing	3.3/5
	Bistro	N/A
	Reputation Changer	N/A

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Reputation Pricing

Reputation ROI & Value For Money

4/5

Reputation has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.

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Reputation Pricing Plans

Reputation has a pricing structure that accommodates small, medium, and large businesses.

Who Uses Reputation?

Small Businesses

Medium Businesses

Large Enterprises

Reputation Pricing vs. Competitors

Compared to its competitors, Reputation's ROI score is rated right above AppDynamics, and is preceded by Brand.com.

COMPANY		Pricing Score
	Brand.com	5/5
	Reputation	4/5
	AppDynamics	4/5
	Birdeye	3.9/5
	Scale Computing	3.8/5
	BrandYourself	3.5/5
	Bistro	N/A
	Reputation Changer	N/A

Unlock Reputation ROI vs. Competitors Data

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Reputation Customer Satisfaction (CSAT)

Reputation Customer Satisfaction (CSAT) Score

100 / 100

Reputation has an overall Customer Satisfaction score of 100 rated by its users and customers.

Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"

Very Satisfied	50%
Satisfied	50%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

50%

Satisfied

50%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Reputation Customer Satisfaction vs. Competitors

Compared to its competitors, Reputation's Customer Satisfaction score is rated right above Brand.com.

COMPANY		Customer Satisfaction (CSAT) Score
	Reputation	100%
	Brand.com	100%
	AppDynamics	74%
	Scale Computing	67%
	Birdeye	50%
	BrandYourself	0%
	Bistro	0%
	Reputation Changer	0%

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Reputation Customer Service

3.9/5

Reputation has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.

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About Reputation's Customer Service

Address

1400A Seaport Blvd #401, Redwood City, CA 94063

Website

http://www.reputation.com

Phone Number

(877) 699-9425

Reputation's Social Links

Reputation Customer Service vs. Competitors

Compared to its competitors, Reputation's Customer Service score is rated right above AppDynamics, and is preceded by BrandYourself.

COMPANY		Customer Service Score
	Brand.com	5/5
	BrandYourself	4/5
	Reputation	3.9/5
	AppDynamics	3.7/5
	Scale Computing	3.7/5
	Birdeye	2.8/5
	Bistro	N/A
	Reputation Changer	N/A

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Reputation as an Employer

2.8/5

Reputation has a 2.8/5 stars for its overall company culture rated by their employees

bottom

CEO of Reputation

Joe Fuca

In the Bottom 5% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Reputation scored a 39 for Net Promoter Score and a -54 for Employee Net Promoter Score. NPS gauges how likely a customer of Reputation would recommend the brand to a friend. ENPS measures how likely Reputation employees would recommend working at Reputation to a friend.

Net Promoter Score

NPS Score

62%	Promoters
15%	Passive
23%	Detractors

Employee Net Promoter Score

-54

eNPS Score

17%	Promoters
12%	Passive
71%	Detractors

Global Ranking Snapshot

RANK			INDUSTRY
1	Costco	W. Craig Jelinek	Retail
2	Peloton	Barry McCarthy	Health and Wellness
3	Chick-fil-A	Dan Cathy	Food and Beverages
4	Netflix	Ted Sarandos	Media and Entertainment
5	Apple	Timothy Cook	Tech
6	Nike	John Donahoe	Fashion and Beauty
7	Target	Brian Cornell	Retail