100
NPS
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Birks & Mayors
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About Birks & Mayors' Brand
Birks & Mayors is a designer, manufacturer and retailer of jewellery, timepieces, silverware and gifts. Among its major competitors, Birks & Mayors is ranked in 1st place for NPS while Tiffany & Co is 2nd, and Blue Nile is 3rd.
Brand at a Glance
5/5
Product Quality
Birks & Mayors Ranking
- #1 / 3 of its competitors
Birks & Mayors NPS
Birks & Mayors's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Birks & Mayors's customers would recommend using the product based on a scale of -100 to 100.
Birks & Mayors Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Birks & Mayors NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2023 100 | Jan 2023 | 100 |
How Other Brands Compare
Birks & Mayors is ranked first for NPS among its competitors. Tiffany & Co and Blue Nile come in second and third.
Birks & Mayors |  Tiffany & Co |  Blue Nile | |
| Global Ranking | #- | #54 | #- |
| NPS | 100 | 31 | -47 |
| Valuation Updated every 24 hours for public companies | - | $15.96B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Birks & Mayors NPS vs. Competitors
Compared to its competitors, Birks & Mayors's NPS is rated right above Tiffany & Co.
| COMPANY | NPS Score | |
|---|---|---|
| Birks & Mayors | 100 |
| Tiffany & Co | 31 |
| Blue Nile | -47 |
Birks & Mayors Product Quality
5/5
Birks & Mayors has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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Birks & Mayors Product Information
Birks & Mayors’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://birksandmayors.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Ecommerce and Marketplaces
Hardware and Devices
Marketplaces
Birks & Mayors Product Quality vs. Competitors
Compared to its competitors, Birks & Mayors's Product Quality score is rated right above Tiffany & Co.
| COMPANY | Product Quality Score | |
|---|---|---|
| Birks & Mayors | 5/5 |
| Tiffany & Co | 4/5 |
| Blue Nile | 2.6/5 |
Unlock Birks & Mayors Product Quality vs. Competitors Data
VS
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Birks & Mayors Customer Satisfaction (CSAT)
Birks & Mayors Customer Satisfaction (CSAT) Score
100 / 100
Birks & Mayors has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Birks & Mayors Customer Satisfaction vs. Competitors
Compared to its competitors, Birks & Mayors's Customer Satisfaction score is rated right above Tiffany & Co.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Birks & Mayors | 100% |
| Tiffany & Co | 72% |
| Blue Nile | 31% |
Unlock Birks & Mayors Customer Satisfaction vs. Competitors Data
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Sign Up for Brand Profile PRO to get the full Birks & Mayors Customer Satisfaction vs. Competitors data and gain insights into your customers today.
Birks & Mayors as an Employer
3.8/5
Birks & Mayors has a 3.8/5 stars for its overall company culture rated by their employees
bottom
10%
CEO of Birks & Mayors
In the Bottom 10% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Birks & Mayors scored a 100 for Net Promoter Score and a -25 for Employee Net Promoter Score. NPS gauges how likely a customer of Birks & Mayors would recommend the brand to a friend. ENPS measures how likely Birks & Mayors employees would recommend working at Birks & Mayors to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-25
eNPS Score
| 25% | Promoters |
|---|---|
| 25% | Passive |
| 50% | Detractors |
