100
NPS
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Bitnami
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About Bitnami's Brand
Bitnami is the leading provider of ready-to-run application packages and dev stacks for native, virtual and cloud deployments. Among its major competitors, Bitnami is ranked in 1st place for NPS while Cloudways is 2nd, and Acquia is 3rd. Overall, Bitnami has a neutral social sentiment, when analyzing social media channels and online mentions.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
4/5
Pricing
5/5
Customer Service
Bitnami Ranking
- #1 / 4 of its competitors
Bitnami NPS
Bitnami's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Bitnami's customers would recommend using the product based on a scale of -100 to 100.
Bitnami Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Bitnami NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2021 100 | Oct 2021 | 100 |
How Other Brands Compare
Bitnami is ranked first for NPS among its competitors. Cloudways and Acquia come in second and third, with Chewy coming in at #4.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Bitnami Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Bitnami users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Bitnami Customer Loyalty vs. Competitors
Compared to its competitors, Bitnami's Customer Loyalty score is rated right above Cloudways.
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Bitnami Product Quality
5/5
Bitnami has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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Bitnami Product Information
Bitnami’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- https://bitnami.com
- Company Size
- 51-200 Employees
Industry
Tech
Big Data
Content
Media
SaaS
Bitnami Product Quality vs. Competitors
Compared to its competitors, Bitnami's Product Quality score is rated right above Cloudways.
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VS
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Bitnami Pricing
Bitnami ROI & Value For Money
4/5
Bitnami has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Bitnami Pricing vs. Competitors
Compared to its competitors, Bitnami's ROI score is rated right above Acquia, and is preceded by Cloudways.
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Bitnami Customer Satisfaction (CSAT)
Bitnami Customer Satisfaction (CSAT) Score
100 / 100
Bitnami has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Bitnami Customer Satisfaction vs. Competitors
Compared to its competitors, Bitnami's Customer Satisfaction score is rated right above Acquia.
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Bitnami Customer Service
5/5
Bitnami has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Bitnami's Customer Service
Address
900 Kearny Street, Ste 500, San Francisco, CA 94133
Website
https://bitnami.com
Phone Number
415-318-3470
Bitnami Customer Service vs. Competitors
Compared to its competitors, Bitnami's Customer Service score is rated right above Cloudways.
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Bitnami as an Employer
2.8/5
Bitnami has a 2.8/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
Bitnami scored a 100 for Net Promoter Score and a -25 for Employee Net Promoter Score. NPS gauges how likely a customer of Bitnami would recommend the brand to a friend. ENPS measures how likely Bitnami employees would recommend working at Bitnami to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-25
eNPS Score
| 25% | Promoters |
|---|---|
| 25% | Passive |
| 50% | Detractors |
