20
NPS
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Acquia
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About Acquia's Brand
Acquia has always been at the forefront of open-source site innovation. This is why brands come to us for help, and their success is what we deliver. Among its major competitors, Acquia is ranked in 5th place for NPS while Lithium Technologies is 1st, and Bloomreach is 2nd. Overall, Acquia has a neutral social sentiment, when analyzing social media channels and online mentions.Their current valuation is $850.00M
Brand at a Glance
80%
Customer Loyalty
4/5
Product Quality
3.8/5
Pricing
3.7/5
Customer Service
Acquia Ranking
- #3 / 4 of its competitors
Acquia NPS
Acquia's Net Promoter Score (NPS) is a 20 with 50% Promoters, 20% Passives, and 30% Detractors. Net Promoter Score tracks whether Acquia's customers would recommend using the product based on a scale of -100 to 100.
Acquia Overall NPS
| 50% | Promoters |
|---|---|
| 20% | Passives |
| 30% | Detractors |
Acquia NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2022 18 | Sep 2022 | 18 |
Nov 2022 18 | Nov 2022 | 18 |
Jan 2023 20 | Jan 2023 | 20 |
Feb 2023 13 | Feb 2023 | 13 |
Mar 2023 8 | Mar 2023 | 8 |
Jun 2023 5 | Jun 2023 | 5 |
Aug 2023 8 | Aug 2023 | 8 |
Nov 2023 16 | Nov 2023 | 16 |
Mar 2024 11 | Mar 2024 | 11 |
May 2024 14 | May 2024 | 14 |
Jun 2025 17 | Jun 2025 | 17 |
Sep 2025 20 | Sep 2025 | 20 |
How Other Brands Compare
Acquia is ranked third for NPS among its competitors. IBM and Adobe come in first and second, with Oracle coming in at #4. Among those competitors, it is the lowest valued company behind Adobe.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Acquia NPS by Gender
Female customers rated Acquia's NPS 50 points higher than Male customers.
Male
-50
Acquia's NPS was rated -50 by Male customers on Comparably.
25%
Promoters
0%
Passives
75%
Detractors
Female
0
Acquia's NPS was rated by Female customers on Comparably.
33%
Promoters
34%
Passives
33%
Detractors
Acquia NPS by Ethnicity
Acquia's NPS was rated -34 points by African American/Black customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black -34 | African American/Black | -34 |
Acquia NPS by Usage
Acquia's NPS was rated the highest by customers who have used Acquia's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 0 | Less than 1 Year | 0 |
1 to 2 Years -40 | 1 to 2 Years | -40 |
Acquia NPS vs. Competitors
Compared to its competitors, Acquia's NPS is rated right above Oracle, and is preceded by Adobe.
| COMPANY | NPS Score | |
|---|---|---|
 | Lithium Technologies | 77 |
 | Bloomreach | 43 |
 | IBM | 26 |
 | Adobe | 24 |
| Acquia | 20 |
 | Oracle | 11 |
 | OpenText | 8 |
 | Sitecore | 3 |
 | Pivotal | -75 |
Acquia Customer Loyalty
80%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
80% of Acquia users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Acquia Customer Loyalty Score by Gender
Female customers rated Acquia's Customer Loyalty score 45% higher than Male customers.
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Male
55%
Yes
Female
100%
Yes
Acquia Customer Loyalty Score by Ethnicity
Acquia's Customer Loyalty score was rated 70% by African American/Black customers on Comparably.
% who answered "Yes"
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70
out of 100
African American/Black
Acquia Customer Loyalty Score by Usage
Acquia's Customer Loyalty score was rated the highest by customers who have used Acquia's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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Acquia Customer Loyalty Score by Industry
Acquia's Customer Loyalty score was rated 70% by Tech industry customers.
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Acquia Customer Loyalty vs. Competitors
Compared to its competitors, Acquia's Customer Loyalty score is rated right above Bloomreach, and is preceded by Lithium Technologies.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Lithium Technologies | 100% |
| Acquia | 80% |
| Bloomreach | 79% |
| IBM | 79% |
| Adobe | 75% |
| OpenText | 74% |
| Oracle | 72% |
| Pivotal | 63% |
| Sitecore | 46% |
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Acquia Product Quality
4/5
Acquia has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Acquia Product Information
Acquia’s product quality score is a 4 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Acquia's product the highest.
- Website
- http://acquia.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Content
Enterprise
SaaS
Quick Insights into Acquia Product Quality
Acquia's Product Quality score was rated highest by African American/Black customers, and rated lowest by Male customers.
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Ranked Acquia Product Quality the Highest
Ranked Acquia Product Quality the Lowest
Acquia Product Quality Score by Gender
Female customers rated Acquia's Product Quality score 0.4 stars higher than Male customers.
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Male
3.6/5
Female
4/5
Acquia Product Quality Score by Ethnicity
Acquia's Product Quality score was rated 4 stars by African American/Black customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 4 | African American/Black | 4 |
Acquia Product Quality Score by Usage
Acquia's Product Quality score was rated the highest by customers who have used Acquia's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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Acquia Product Quality Score by Industry
Acquia's Product Quality score was rated 3.3 stars by Tech industry customers.
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Acquia Product Quality vs. Competitors
Compared to its competitors, Acquia's Product Quality score is rated right above Adobe, and is preceded by Bloomreach.
| COMPANY | Product Quality Score | |
|---|---|---|
| Lithium Technologies | 4.3/5 |
| Bloomreach | 4.1/5 |
| Acquia | 4/5 |
| Adobe | 3.9/5 |
| Sitecore | 3.9/5 |
| IBM | 3.8/5 |
| Oracle | 3.7/5 |
| OpenText | 3.3/5 |
| Pivotal | 2.5/5 |
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Acquia Pricing
Acquia ROI & Value For Money
3.8/5
Acquia has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Acquia Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Acquia ROI
Acquia's ROI score was rated highest by customers who have used Acquia's products/services for Less than 1 Year, and rated lowest by Male customers.
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Ranked Acquia ROI the Highest
Ranked Acquia ROI the Lowest
Acquia ROI Score by Gender
Female customers rated Acquia's ROI score 0.7 stars higher than Male customers.
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Male
2.6/5
Female
3.3/5
Acquia ROI Score by Ethnicity
Acquia's ROI score was rated 2.8 stars by African American/Black customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 2.8 | African American/Black | 2.8 |
Acquia ROI Score by Usage
Acquia's ROI score was rated the highest by customers who have used Acquia's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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Acquia ROI Score by Industry
Acquia's ROI score was rated 2.9 stars by Tech industry customers.
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Acquia Pricing vs. Competitors
Compared to its competitors, Acquia's ROI score is rated right above Oracle, and is preceded by IBM.
| COMPANY | Pricing Score | |
|---|---|---|
| Lithium Technologies | 4.1/5 |
| Bloomreach | 4.1/5 |
| IBM | 3.8/5 |
| Acquia | 3.8/5 |
| Oracle | 3.7/5 |
| Adobe | 3.6/5 |
| Sitecore | 3.5/5 |
| OpenText | 3.5/5 |
| Pivotal | 2/5 |
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Acquia Customer Satisfaction (CSAT)
Acquia Customer Satisfaction (CSAT) Score
69 / 100
Acquia has an overall Customer Satisfaction score of 69 rated by its users and customers.
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Very Satisfied
32%
Satisfied
37%
Neither Satisfied nor Dissatisfied
15%
Dissatisfied
5%
Very Dissatisfied
11%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Acquia Customer Satisfaction
Acquia's Customer Satisfaction score was rated highest by Male customers.
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Ranked Acquia Customer Satisfaction the Highest
Acquia Customer Satisfaction Score by Gender
Acquia's Customer Satisfaction score was rated 75 by Male customers on Comparably.
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75 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 75% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 25% | |
Very Dissatisfied | 0% |
Acquia Customer Satisfaction Score by Ethnicity
CSAT according to African American/Black
Acquia's Customer Satisfaction (CSAT) score was rated 67% according to African American/Black users and customers.
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67 / 100
Very Satisfied
33%
Satisfied
34%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
Acquia Customer Satisfaction Score by Industry
Acquia's Customer Satisfaction score was rated 67 points by Tech industry customers.
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}Acquia Customer Satisfaction vs. Competitors
Compared to its competitors, Acquia's Customer Satisfaction score is rated right above Oracle, and is preceded by IBM.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Lithium Technologies | 100% |
| Bloomreach | 89% |
| IBM | 76% |
| Acquia | 69% |
| Oracle | 67% |
| OpenText | 60% |
| Adobe | 57% |
| Sitecore | 50% |
| Pivotal | 40% |
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Acquia Customer Service
3.7/5
Acquia has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Acquia's Customer Service
Address
53 State St., Boston, MA 02109
Website
http://acquia.com
Phone Number
(888) 922-7842
Acquia's Social Links
Quick Insights into Acquia Customer Service
Acquia's Customer Service score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked Acquia Customer Service the Highest
Ranked Acquia Customer Service the Lowest
Acquia Customer Service Score by Gender
Female customers rated Acquia's Customer Service score 1.2 stars higher than Male customers.
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Male
2.6/5
Female
3.8/5
Acquia Customer Service Score by Ethnicity
Acquia's Customer Service score was rated 3.3 stars by African American/Black customers on Comparably.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
African American/Black 3.3 | African American/Black | 3.3 |
Acquia Customer Service Score by Usage
Acquia's Customer Service score was rated 3.6 stars by customers who have used Acquia's products/services for 1 to 2 Years, and by customers with Less than 1 Year of usage.
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Acquia Customer Service Score by Industry
Acquia's Customer Service score was rated 3.1 stars by Tech industry customers.
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Acquia Customer Service vs. Competitors
Compared to its competitors, Acquia's Customer Service score is rated right above Oracle, and is preceded by IBM.
| COMPANY | Customer Service Score | |
|---|---|---|
| Lithium Technologies | 4.7/5 |
| Bloomreach | 4.1/5 |
| IBM | 3.9/5 |
| Acquia | 3.7/5 |
| Oracle | 3.6/5 |
| Adobe | 3.6/5 |
| OpenText | 3.6/5 |
| Sitecore | 3/5 |
| Pivotal | 2.3/5 |
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Acquia as an Employer
4.6/5
Acquia has a 4.6/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Acquia scored a 20 for Net Promoter Score and a 29 for Employee Net Promoter Score. NPS gauges how likely a customer of Acquia would recommend the brand to a friend. ENPS measures how likely Acquia employees would recommend working at Acquia to a friend.
Net Promoter Score
20
NPS Score
| 50% | Promoters |
|---|---|
| 20% | Passive |
| 30% | Detractors |
Employee Net Promoter Score
29
eNPS Score
| 55% | Promoters |
|---|---|
| 19% | Passive |
| 26% | Detractors |
