43
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Bloomreach
Marketing or Exec? Claim Your Free Account
About Bloomreach's Brand
Bloomreach empowers businesses to deliver personalized experiences across their digital channels. By combining the power of unified customer and product data with the speed and scale of AI-optimization, Bloomreach ensures the right product is put in front of the right customer, every time. Among its major competitors, Bloomreach is ranked in 3rd place for NPS while Swiftype is 1st, and Klaviyo is 2nd. Overall, Bloomreach has a positive social sentiment, when analyzing social media channels and online mentions.Their current valuation is $300.00M
Brand at a Glance
79%
Customer Loyalty
4.1/5
Product Quality
4.1/5
Pricing
4.1/5
Customer Service
Bloomreach Ranking
- #2 / 4 of its competitors
Bloomreach NPS
Bloomreach's Net Promoter Score (NPS) is a 43 with 62% Promoters, 19% Passives, and 19% Detractors. Net Promoter Score tracks whether Bloomreach's customers would recommend using the product based on a scale of -100 to 100.
Bloomreach Overall NPS
| 62% | Promoters |
|---|---|
| 19% | Passives |
| 19% | Detractors |
Bloomreach NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2022 59 | Nov 2022 | 59 |
Jan 2023 58 | Jan 2023 | 58 |
Feb 2023 58 | Feb 2023 | 58 |
Apr 2023 58 | Apr 2023 | 58 |
Jul 2023 56 | Jul 2023 | 56 |
Jan 2024 54 | Jan 2024 | 54 |
Apr 2024 51 | Apr 2024 | 51 |
Jul 2024 49 | Jul 2024 | 49 |
Aug 2024 48 | Aug 2024 | 48 |
Sep 2024 44 | Sep 2024 | 44 |
Feb 2025 46 | Feb 2025 | 46 |
Aug 2025 43 | Aug 2025 | 43 |
How Other Brands Compare
Bloomreach is ranked second for NPS among its competitors. Klaviyo and Algolia come in first and third, with Deem coming in at #4. Among those competitors, it is the lowest valued company behind Algolia.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Bloomreach NPS by Gender
Bloomreach's NPS was rated -40 by Male customers on Comparably.
Male
-40
Bloomreach's NPS was rated -40 by Male customers on Comparably.
20%
Promoters
20%
Passives
60%
Detractors
Female
N/A
Bloomreach's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Bloomreach NPS by Ethnicity
Bloomreach's NPS was rated 25 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 25 | Caucasian | 25 |
Bloomreach NPS by Age
Bloomreach's NPS was rated 34 points by customers ages 26-30 on Comparably.
Bloomreach NPS by Usage
Bloomreach's NPS was rated -40 points by customers who have used Bloomreach's products/services for 1 to 2 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years -40 | 1 to 2 Years | -40 |
Bloomreach NPS vs. Competitors
Compared to its competitors, Bloomreach's NPS is rated right above Evergage, and is preceded by Klaviyo.
| COMPANY | NPS Score | |
|---|---|---|
 | Swiftype | 49 |
 | Klaviyo | 47 |
| Bloomreach | 43 |
 | Evergage | 37 |
 | Richrelevance | 36 |
 | Algolia | 31 |
 | Deem | 28 |
 | Braze | 11 |
 | Eyeview | N/A |
 | Omniture | N/A |
 | SLI Systems | N/A |
 | Sailthru | -29 |
 | Civis Analytics | -100 |
Bloomreach Customer Loyalty
79%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
79% of Bloomreach users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Bloomreach Customer Loyalty Score by Gender
Bloomreach's Customer Loyalty score was rated 64 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Bloomreach.
Male
64%
Yes
Female
N/A
Yes
Bloomreach Customer Loyalty Score by Ethnicity
Bloomreach's Customer Loyalty score was rated 100% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Bloomreach.
100
out of 100
Caucasian
Bloomreach Customer Loyalty Score by Age
Bloomreach's Customer Loyalty score was rated 70% by customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Bloomreach.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 70% | 26-30 | 70% |
Bloomreach Customer Loyalty Score by Usage
Bloomreach's Customer Loyalty score was rated 55% by customers who have used Bloomreach's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Bloomreach Customer Loyalty vs. Competitors
Compared to its competitors, Bloomreach's Customer Loyalty score is rated right above Klaviyo.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Bloomreach | 79% |
| Klaviyo | 76% |
| Braze | 65% |
| Sailthru | 65% |
| Algolia | 64% |
| Civis Analytics | 10% |
| Swiftype | N/A |
| Evergage | N/A |
| Richrelevance | N/A |
| Deem | N/A |
| Eyeview | N/A |
| Omniture | N/A |
| SLI Systems | N/A |
Unlock Bloomreach Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Bloomreach Customer Loyalty vs. Competitors data and gain insights into your customers today.
Bloomreach Product Quality
4.1/5
Bloomreach has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Bloomreach's overall Product Quality score rated by its users and customers.
Bloomreach Product Information
Bloomreach’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- http://www.bloomreach.com
- Company Size
- 501-1,000 Employees
Industry
Tech
AdTech
Big Data
Ecommerce and Marketplaces
Quick Insights into Bloomreach Product Quality
Bloomreach's Product Quality score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Bloomreach's Product Quality.
Ranked Bloomreach Product Quality the Highest
Bloomreach Product Quality Score by Gender
Bloomreach's Product Quality score was rated 3 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Bloomreach.
Male
3/5
Female
N/A
Bloomreach Product Quality Score by Ethnicity
Bloomreach's Product Quality score was rated 4.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Bloomreach.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.5 | Caucasian | 4.5 |
Bloomreach Product Quality Score by Age
Bloomreach's Product Quality score was rated 3.1 stars by customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Bloomreach.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 3.1 | 26-30 | 3.1 |
Bloomreach Product Quality Score by Usage
Bloomreach's Product Quality score was rated 3.2 stars by customers who have used Bloomreach's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Bloomreach Product Quality vs. Competitors
Compared to its competitors, Bloomreach's Product Quality score is rated right above Swiftype, and is preceded by Klaviyo.
| COMPANY | Product Quality Score | |
|---|---|---|
| Klaviyo | 4.1/5 |
| Bloomreach | 4.1/5 |
| Swiftype | 4/5 |
| Evergage | 4/5 |
| Braze | 3.8/5 |
| Richrelevance | 3.8/5 |
| Algolia | 3.8/5 |
| Deem | 3.7/5 |
| Sailthru | 3.6/5 |
| Civis Analytics | 2.5/5 |
| Eyeview | N/A |
| Omniture | N/A |
| SLI Systems | N/A |
Unlock Bloomreach Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Bloomreach Product Quality vs. Competitors data and gain insights into your customers today.
Bloomreach Pricing
Bloomreach ROI & Value For Money
4.1/5
Bloomreach has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Bloomreach's overall ROI score rated by its users and customers.
Quick Insights into Bloomreach ROI
Bloomreach's ROI score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Bloomreach's ROI score.
Ranked Bloomreach ROI the Highest
Bloomreach ROI Score by Gender
Bloomreach's ROI score was rated 3 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Bloomreach.
Male
3/5
Female
N/A
Bloomreach ROI Score by Ethnicity
Bloomreach's ROI score was rated 4.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Bloomreach.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.1 | Caucasian | 4.1 |
Bloomreach ROI Score by Age
Bloomreach's ROI score was rated 3.3 stars by customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Bloomreach.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 3.3 | 26-30 | 3.3 |
Bloomreach ROI Score by Usage
Bloomreach's ROI score was rated 2.6 stars by customers who have used Bloomreach's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Bloomreach Pricing vs. Competitors
Compared to its competitors, Bloomreach's ROI score is rated right above Richrelevance, and is preceded by Klaviyo.
| COMPANY | Pricing Score | |
|---|---|---|
| Evergage | 5/5 |
| Klaviyo | 4.3/5 |
| Bloomreach | 4.1/5 |
| Richrelevance | 4/5 |
| Swiftype | 3.8/5 |
| Deem | 3.7/5 |
| Braze | 3.6/5 |
| Algolia | 3.4/5 |
| Sailthru | 3.1/5 |
| Civis Analytics | 2.5/5 |
| Eyeview | N/A |
| Omniture | N/A |
| SLI Systems | N/A |
Unlock Bloomreach ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Bloomreach ROI vs. Competitors data and gain insights into your customers today.
Bloomreach Customer Satisfaction (CSAT)
Bloomreach Customer Satisfaction (CSAT) Score
89 / 100
Bloomreach has an overall Customer Satisfaction score of 89 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
39%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
0%
Very Dissatisfied
5%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Bloomreach Customer Satisfaction
Bloomreach's Customer Satisfaction score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Bloomreach's Customer Satisfaction.
Ranked Bloomreach Customer Satisfaction the Highest
Bloomreach Customer Satisfaction Score by Gender
Bloomreach's Customer Satisfaction score was rated 75 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Bloomreach.
75 / 100
MaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 50% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 25% |
Bloomreach Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Bloomreach's Customer Satisfaction (CSAT) score was rated 100% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Bloomreach.
100 / 100
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Bloomreach Customer Satisfaction Score by Usage
Bloomreach's Customer Satisfaction score was rated 67 points by customers who have used Bloomreach's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Bloomreach Customer Satisfaction vs. Competitors
Compared to its competitors, Bloomreach's Customer Satisfaction score is rated right above Klaviyo.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Bloomreach | 89% |
| Klaviyo | 80% |
| Braze | 68% |
| Algolia | 67% |
| Sailthru | 60% |
| Swiftype | 0% |
| Evergage | 0% |
| Richrelevance | 0% |
| Deem | 0% |
| Civis Analytics | 0% |
| Eyeview | 0% |
| Omniture | 0% |
| SLI Systems | 0% |
Unlock Bloomreach Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Bloomreach Customer Satisfaction vs. Competitors data and gain insights into your customers today.
Bloomreach Customer Service
4.1/5
Bloomreach has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Bloomreach's overall Customer Service score rated by its users and customers.
About Bloomreach's Customer Service
Address
700 E El Camino Real Suite 130, Mountain View, CA 94040
Website
http://www.bloomreach.com
Phone Number
650-943-6169
Bloomreach's Social Links
Quick Insights into Bloomreach Customer Service
Bloomreach's Customer Service score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Bloomreach's Customer Service score.
Ranked Bloomreach Customer Service the Highest
Bloomreach Customer Service Score by Gender
Bloomreach's Customer Service score was rated 3.2 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Bloomreach.
Male
3.2/5
Female
N/A
Bloomreach Customer Service Score by Ethnicity
Bloomreach's Customer Service score was rated 4.4 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Bloomreach.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.4 | Caucasian | 4.4 |
Bloomreach Customer Service Score by Age
Bloomreach's Customer Service score was rated 3.3 stars by customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Bloomreach.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 3.3 | 26-30 | 3.3 |
Bloomreach Customer Service Score by Usage
Bloomreach's Customer Service score was rated 2.9 stars by customers who have used Bloomreach's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Bloomreach Customer Service vs. Competitors
Compared to its competitors, Bloomreach's Customer Service score is rated right above Klaviyo, and is preceded by Evergage.
| COMPANY | Customer Service Score | |
|---|---|---|
| Evergage | 5/5 |
| Bloomreach | 4.1/5 |
| Klaviyo | 3.9/5 |
| Swiftype | 3.7/5 |
| Richrelevance | 3.7/5 |
| Deem | 3.7/5 |
| Braze | 3.6/5 |
| Algolia | 3.3/5 |
| Sailthru | 3.2/5 |
| Civis Analytics | 2.5/5 |
| Eyeview | N/A |
| Omniture | N/A |
| SLI Systems | N/A |
Unlock Bloomreach Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Bloomreach Customer Service vs. Competitors data and gain insights into your customers today.
Bloomreach as an Employer
4.9/5
Bloomreach has a 4.9/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Bloomreach scored a 43 for Net Promoter Score and a 83 for Employee Net Promoter Score. NPS gauges how likely a customer of Bloomreach would recommend the brand to a friend. ENPS measures how likely Bloomreach employees would recommend working at Bloomreach to a friend.
Net Promoter Score
43
NPS Score
| 62% | Promoters |
|---|---|
| 19% | Passive |
| 19% | Detractors |
Employee Net Promoter Score
83
eNPS Score
| 87% | Promoters |
|---|---|
| 9% | Passive |
| 4% | Detractors |
