-29
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Sailthru
Marketing or Exec? Claim Your Free Account
About Sailthru's Brand
Sailthru provides personalized marketing communication technology that aggregates and analyzes disparate user data sets for enterprises. Among its major competitors, Sailthru is ranked in 10th place for NPS while AB Tasty is 1st, and Bloomreach is 2nd.Their current valuation is $150.00M
Brand at a Glance
65%
Customer Loyalty
3.6/5
Product Quality
3.1/5
Pricing
3.2/5
Customer Service
Sailthru Ranking
- #4 / 4 of its competitors
Sailthru NPS
Sailthru's Net Promoter Score (NPS) is a -29 with 25% Promoters, 21% Passives, and 54% Detractors. Net Promoter Score tracks whether Sailthru's customers would recommend using the product based on a scale of -100 to 100.
Sailthru Overall NPS
| 25% | Promoters |
|---|---|
| 21% | Passives |
| 54% | Detractors |
Sailthru NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 -33 | Aug 2020 | -33 |
Jun 2021 -26 | Jun 2021 | -26 |
Mar 2022 -20 | Mar 2022 | -20 |
Apr 2022 -24 | Apr 2022 | -24 |
Jul 2022 -27 | Jul 2022 | -27 |
Oct 2022 -30 | Oct 2022 | -30 |
May 2023 -29 | May 2023 | -29 |
How Other Brands Compare
Sailthru is ranked #4 for NPS among its competitors. HubSpot and Marketo come in first and second, with ExactTarget coming in at third. Among those competitors, it is the lowest valued company behind HubSpot.
Sailthru |  HubSpot |  Marketo |  ExactTarget | |
| Global Ranking | #- | #224 | #230 | #- |
| NPS | -29 | 35 | 25 | 19 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | $150.00M | $22.51B | - | $21.21B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Sailthru NPS by Usage
Sailthru's NPS was rated 0 points by customers who have used Sailthru's products/services for 2 to 5 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years 0 | 2 to 5 Years | 0 |
Sailthru NPS vs. Competitors
Compared to its competitors, Sailthru's NPS is rated right above Signpost, and is preceded by Quickpivot.
| COMPANY | NPS Score | |
|---|---|---|
 | AB Tasty | 67 |
 | Bloomreach | 43 |
 | Evergage | 37 |
| HubSpot | 35 |
| Marketo | 25 |
 | Pardot | 20 |
 | Emarsys | 20 |
| ExactTarget | 19 |
 | BlueConic | 0 |
 | Windsor Circle, Inc. | N/A |
 | Quickpivot | N/A |
| Sailthru | -29 |
 | Signpost | -51 |
Sailthru Customer Loyalty
65%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
65% of Sailthru users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Sailthru Customer Loyalty vs. Competitors
Compared to its competitors, Sailthru's Customer Loyalty score is rated right above BlueConic, and is preceded by HubSpot.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Pardot | 100% |
| Emarsys | 85% |
| Signpost | 85% |
| Marketo | 82% |
| Bloomreach | 79% |
| HubSpot | 79% |
| Sailthru | 65% |
| BlueConic | 55% |
| AB Tasty | N/A |
| Evergage | N/A |
| ExactTarget | N/A |
| Windsor Circle, Inc. | N/A |
| Quickpivot | N/A |
Unlock Sailthru Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Sailthru Customer Loyalty vs. Competitors data and gain insights into your customers today.
Sailthru Product Quality
3.6/5
Sailthru has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Sailthru's overall Product Quality score rated by its users and customers.
Sailthru Product Information
Sailthru serves markets in the United States, Australia, Canada, and United Kingdom. Sailthru supports Web devices and offers products for small, medium, and large sized businesses.
Sailthru’s product quality score is a 3.6 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Sailthru's product the highest.
- Website
- http://sailthru.com
- Company Size
- 201-500 Employees
Industry
Tech
AdTech
Analytics
Big Data
Ecommerce and Marketplaces
SaaS
Languages Supported
English
Product Type
Email Marketing Software
Marketing Automation Software
Online Marketing Software
Personalization and Behavioral Targeting Software
Content Marketing Software
Marketing Analytics Software
Big Data Software
Quick Insights into Sailthru Product Quality
Sailthru's Product Quality score was rated highest by customers who have used Sailthru's products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked Sailthru's Product Quality.
Ranked Sailthru Product Quality the Highest
Sailthru Product Quality Score by Usage
Sailthru's Product Quality score was rated 3.8 stars by customers who have used Sailthru's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Sailthru Product Quality Score by Industry
Sailthru's Product Quality score was rated 2.1 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Sailthru Product Quality vs. Competitors
Compared to its competitors, Sailthru's Product Quality score is rated right above BlueConic, and is preceded by Emarsys.
| COMPANY | Product Quality Score | |
|---|---|---|
| AB Tasty | 4.5/5 |
| HubSpot | 4.2/5 |
| Bloomreach | 4.1/5 |
| Marketo | 4.1/5 |
| Pardot | 4.1/5 |
| ExactTarget | 4.1/5 |
| Evergage | 4/5 |
| Emarsys | 3.9/5 |
| Sailthru | 3.6/5 |
| BlueConic | 3.2/5 |
| Signpost | 3.2/5 |
| Windsor Circle, Inc. | N/A |
| Quickpivot | N/A |
Unlock Sailthru Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Sailthru Product Quality vs. Competitors data and gain insights into your customers today.
Sailthru Pricing
Sailthru ROI & Value For Money
3.1/5
Sailthru has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Sailthru's overall ROI score rated by its users and customers.
Sailthru Pricing Plans
Sailthru has a pricing structure that accommodates small, medium, and large businesses.
Who Uses Sailthru?
Small Businesses
Medium Businesses
Large Enterprises
Sailthru Pricing vs. Competitors
Compared to its competitors, Sailthru's ROI score is rated right above Signpost, and is preceded by BlueConic.
| COMPANY | Pricing Score | |
|---|---|---|
| AB Tasty | 5/5 |
| Evergage | 5/5 |
| Bloomreach | 4.1/5 |
| HubSpot | 4/5 |
| Marketo | 3.8/5 |
| Pardot | 3.8/5 |
| ExactTarget | 3.8/5 |
| Emarsys | 3.7/5 |
| BlueConic | 3.5/5 |
| Sailthru | 3.1/5 |
| Signpost | 2.8/5 |
| Windsor Circle, Inc. | N/A |
| Quickpivot | N/A |
Unlock Sailthru ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Sailthru ROI vs. Competitors data and gain insights into your customers today.
Sailthru Customer Satisfaction (CSAT)
Sailthru Customer Satisfaction (CSAT) Score
60 / 100
Sailthru has an overall Customer Satisfaction score of 60 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
40%
Satisfied
20%
Neither Satisfied nor Dissatisfied
40%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Sailthru Customer Satisfaction vs. Competitors
Compared to its competitors, Sailthru's Customer Satisfaction score is rated right above Signpost, and is preceded by HubSpot.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Pardot | 100% |
| ExactTarget | 100% |
| Bloomreach | 89% |
| Emarsys | 88% |
| Marketo | 76% |
| BlueConic | 75% |
| HubSpot | 61% |
| Sailthru | 60% |
| Signpost | 17% |
| AB Tasty | 0% |
| Evergage | 0% |
| Windsor Circle, Inc. | 0% |
| Quickpivot | 0% |
Unlock Sailthru Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Sailthru Customer Satisfaction vs. Competitors data and gain insights into your customers today.
Sailthru Customer Service
3.2/5
Sailthru has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Sailthru's overall Customer Service score rated by its users and customers.
About Sailthru's Customer Service
Address
160 Varick Street, 12th floor, New York City, NY
Website
http://sailthru.com
Phone Number
(877) 812-8689
Sailthru Customer Service vs. Competitors
Compared to its competitors, Sailthru's Customer Service score is rated right above Signpost, and is preceded by BlueConic.
| COMPANY | Customer Service Score | |
|---|---|---|
| AB Tasty | 5/5 |
| Evergage | 5/5 |
| Bloomreach | 4.1/5 |
| HubSpot | 4.1/5 |
| Emarsys | 3.7/5 |
| ExactTarget | 3.7/5 |
| Pardot | 3.5/5 |
| Marketo | 3.5/5 |
| BlueConic | 3.2/5 |
| Sailthru | 3.2/5 |
| Signpost | 3.2/5 |
| Windsor Circle, Inc. | N/A |
| Quickpivot | N/A |
Unlock Sailthru Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Sailthru Customer Service vs. Competitors data and gain insights into your customers today.
Sailthru as an Employer
3.2/5
Sailthru has a 3.2/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
Sailthru scored a -29 for Net Promoter Score and a 23 for Employee Net Promoter Score. NPS gauges how likely a customer of Sailthru would recommend the brand to a friend. ENPS measures how likely Sailthru employees would recommend working at Sailthru to a friend.
Net Promoter Score
-29
NPS Score
| 25% | Promoters |
|---|---|
| 21% | Passive |
| 54% | Detractors |
Employee Net Promoter Score
23
eNPS Score
| 56% | Promoters |
|---|---|
| 11% | Passive |
| 33% | Detractors |
