36
NPS
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Richrelevance
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About Richrelevance's Brand
The global leader in experience personalization, driving digital growth and brand loyalty for +200 of the world’s largest B2C and B2B brands and retailers. Among its major competitors, Richrelevance is ranked in 5th place for NPS while Monetate is 1st, and Dynamic Yield is 2nd.Their current valuation is $300.00M
Brand at a Glance
3.8/5
Product Quality
4/5
Pricing
3.7/5
Customer Service
Richrelevance Ranking
- #2 / 4 of its competitors
Richrelevance NPS
Richrelevance's Net Promoter Score (NPS) is a 36 with 65% Promoters, 6% Passives, and 29% Detractors. Net Promoter Score tracks whether Richrelevance's customers would recommend using the product based on a scale of -100 to 100.
Richrelevance Overall NPS
| 65% | Promoters |
|---|---|
| 6% | Passives |
| 29% | Detractors |
Richrelevance NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 34 | Aug 2020 | 34 |
How Other Brands Compare
Richrelevance is ranked second for NPS among its competitors. Bloomreach and Adobe come in first and third, with Reflektion coming in at #4. Among those competitors, it is the third most valued company behind Adobe.
Richrelevance |  Adobe |  Bloomreach |  Reflektion | |
| Global Ranking | #- | #66 | #- | #- |
| NPS | 36 | 24 | 43 | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | - | Positive | - |
| Valuation Updated every 24 hours for public companies | $300.00M | $228.04B | $300.00M | $150.00M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Richrelevance NPS by Usage
Richrelevance's NPS was rated 37 points by customers who have used Richrelevance's products/services for 5 to 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
5 to 10 Years 37 | 5 to 10 Years | 37 |
Richrelevance NPS vs. Competitors
Compared to its competitors, Richrelevance's NPS is rated right above Adobe, and is preceded by Evergage.
| COMPANY | NPS Score | |
|---|---|---|
 | Monetate | 100 |
 | Dynamic Yield | 54 |
| Bloomreach | 43 |
 | Evergage | 37 |
| Richrelevance | 36 |
| Adobe | 24 |
 | Certona | 23 |
 | Yieldmo | 0 |
| Reflektion | N/A |
 | SLI Systems | N/A |
Richrelevance Product Quality
3.8/5
Richrelevance has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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Richrelevance Product Information
Richrelevance serves markets in the United States, Europe, United Kingdom, and Germany. Richrelevance supports Web devices and offers products for small, medium, and large sized businesses.
Richrelevance’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- http://www.richrelevance.com
- Company Size
- 51-200 Employees
Industry
Tech
AI, Big Data and Analytics
Ecommerce and Marketplaces
Enterprise
SaaS
Languages Supported
English
Product Type
Personalization and Behavioral Targeting Software
Richrelevance Product Quality vs. Competitors
Compared to its competitors, Richrelevance's Product Quality score is rated right above Yieldmo, and is preceded by Adobe.
| COMPANY | Product Quality Score | |
|---|---|---|
| Monetate | 4.5/5 |
| Dynamic Yield | 4.1/5 |
| Bloomreach | 4.1/5 |
| Certona | 4.1/5 |
| Evergage | 4/5 |
| Adobe | 3.9/5 |
| Richrelevance | 3.8/5 |
| Yieldmo | 3.1/5 |
| Reflektion | N/A |
| SLI Systems | N/A |
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Richrelevance Pricing
Richrelevance ROI & Value For Money
4/5
Richrelevance has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Richrelevance Pricing Plans
Richrelevance has a pricing structure that accommodates small, medium, and large businesses.
Who Uses Richrelevance?
Small Businesses
Medium Businesses
Large Enterprises
Richrelevance Pricing vs. Competitors
Compared to its competitors, Richrelevance's ROI score is rated right above Adobe, and is preceded by Monetate.
| COMPANY | Pricing Score | |
|---|---|---|
| Evergage | 5/5 |
| Bloomreach | 4.1/5 |
| Dynamic Yield | 4/5 |
| Certona | 4/5 |
| Monetate | 4/5 |
| Richrelevance | 4/5 |
| Adobe | 3.6/5 |
| Yieldmo | 3.5/5 |
| Reflektion | N/A |
| SLI Systems | N/A |
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Richrelevance Customer Service
3.7/5
Richrelevance has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Richrelevance's Customer Service
Address
303 2nd Street, Suite 350, San Francisco, CA 94107
Website
http://www.richrelevance.com
Phone Number
4159561947
Richrelevance Customer Service vs. Competitors
Compared to its competitors, Richrelevance's Customer Service score is rated right above Adobe, and is preceded by Bloomreach.
| COMPANY | Customer Service Score | |
|---|---|---|
| Monetate | 5/5 |
| Evergage | 5/5 |
| Certona | 5/5 |
| Dynamic Yield | 4.2/5 |
| Yieldmo | 4.2/5 |
| Bloomreach | 4.1/5 |
| Richrelevance | 3.7/5 |
| Adobe | 3.6/5 |
| Reflektion | N/A |
| SLI Systems | N/A |
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Consumer vs. Employees
Richrelevance scored a 36 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Richrelevance would recommend the brand to a friend. ENPS measures how likely Richrelevance employees would recommend working at Richrelevance to a friend.
Net Promoter Score
36
NPS Score
| 65% | Promoters |
|---|---|
| 6% | Passive |
| 29% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
