31
NPS
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Algolia
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About Algolia's Brand
Algolia is revolutionizing search and discovery by providing the world's most powerful API-First Search and Discovery Platform with its unique hybrid search engine, which is a combination of keyword and vector-based semantic search via Neuralsearch technology, in a single API. Among its major competitors, Algolia is ranked in 4th place for NPS while Elastic is 1st, and Bloomreach is 2nd. Overall, Algolia has a neutral social sentiment, when analyzing social media channels and online mentions.Their current valuation is $10.28B
Brand at a Glance
64%
Customer Loyalty
3.8/5
Product Quality
3.4/5
Pricing
3.3/5
Customer Service
Algolia CMO
Algolia Ranking
- #3 / 4 of its competitors
Algolia NPS
Algolia's Net Promoter Score (NPS) is a 31 with 60% Promoters, 11% Passives, and 29% Detractors. Net Promoter Score tracks whether Algolia's customers would recommend using the product based on a scale of -100 to 100.
Algolia Overall NPS
| 60% | Promoters |
|---|---|
| 11% | Passives |
| 29% | Detractors |
Algolia NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2020 56 | Nov 2020 | 56 |
Jan 2021 58 | Jan 2021 | 58 |
Feb 2021 60 | Feb 2021 | 60 |
Mar 2021 47 | Mar 2021 | 47 |
Jul 2021 50 | Jul 2021 | 50 |
Aug 2021 44 | Aug 2021 | 44 |
Oct 2021 46 | Oct 2021 | 46 |
Dec 2021 42 | Dec 2021 | 42 |
Mar 2022 33 | Mar 2022 | 33 |
Apr 2022 31 | Apr 2022 | 31 |
Jun 2022 29 | Jun 2022 | 29 |
Dec 2022 31 | Dec 2022 | 31 |
How Other Brands Compare
Algolia is ranked third for NPS among its competitors. Elastic and Yext come in first and second, with DIY coming in at #4. Among those competitors, it is the second most valued company behind DIY.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Algolia NPS by Usage
Algolia's NPS was rated the highest by customers who have used Algolia's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 75 | Less than 1 Year | 75 |
1 to 2 Years 56 | 1 to 2 Years | 56 |
Algolia NPS vs. Competitors
Compared to its competitors, Algolia's NPS is rated right above Coveo, and is preceded by Yext .
| COMPANY | NPS Score | |
|---|---|---|
 | Elastic | 50 |
 | Bloomreach | 43 |
 | Yext | 36 |
| Algolia | 31 |
 | Coveo | 23 |
 | DIY | N/A |
 | Lucidworks | -57 |
Algolia Customer Loyalty
64%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
64% of Algolia users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Algolia Customer Loyalty vs. Competitors
Compared to its competitors, Algolia's Customer Loyalty score is rated right above Lucidworks, and is preceded by Yext .
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Coveo | 85% |
| Bloomreach | 79% |
| Elastic | 78% |
| Yext | 76% |
| Algolia | 64% |
| Lucidworks | 34% |
| DIY | N/A |
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Algolia Product Quality
3.8/5
Algolia has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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Algolia Product Information
Algolia serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, Germany, Brazil, and Mexico. Algolia supports Web devices and offers products for small, medium, and large sized businesses.
Algolia’s product quality score is a 3.8 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Algolia's product the highest.
- Website
- http://www.algolia.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Big Data
Ecommerce and Marketplaces
Enterprise
Languages Supported
English
Arabic
Chinese (Traditional)
Dutch
French
German
Indonesian
Portuguese
Spanish
Thai
Chinese (Simplified)
Japanese
Turkish
Italian
Korean
Russian
Hebrew
Ukrainian
Czech
Swedish
Polish
Danish
Finnish
Hungarian
Irish
Norwegian
Taiwanese
Product Type
Shopping Cart Software
eCommerce Software
Data Management Software
Enterprise Search Software
Quick Insights into Algolia Product Quality
Algolia's Product Quality score was rated highest by customers who have used Algolia's products/services for 1 to 2 Years.
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Ranked Algolia Product Quality the Highest
Algolia Product Quality Score by Usage
Algolia's Product Quality score was rated 4.1 stars by customers who have used Algolia's products/services for 1 to 2 Years.
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Algolia Product Quality Score by Industry
Algolia's Product Quality score was rated 3.1 stars by Tech industry customers.
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Algolia Product Quality vs. Competitors
Compared to its competitors, Algolia's Product Quality score is rated right above Coveo, and is preceded by Yext .
| COMPANY | Product Quality Score | |
|---|---|---|
| Elastic | 4.1/5 |
| Bloomreach | 4.1/5 |
| Yext | 3.9/5 |
| Algolia | 3.8/5 |
| Coveo | 3.7/5 |
| Lucidworks | 1.9/5 |
| DIY | N/A |
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Algolia Pricing
Algolia ROI & Value For Money
3.4/5
Algolia has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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Algolia Pricing Plans
Algolia has a pricing structure that accommodates small, medium, and large businesses. Starting from $49/month, Algolia uses a subscription model.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Who Uses Algolia?
Small Businesses
Medium Businesses
Large Enterprises
Quick Insights into Algolia ROI
Algolia's ROI score was rated highest by customers from the Tech industry.
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Ranked Algolia ROI the Highest
Algolia ROI Score by Industry
Algolia's ROI score was rated 3.9 stars by Tech industry customers.
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Algolia Pricing vs. Competitors
Compared to its competitors, Algolia's ROI score is rated right above Lucidworks, and is preceded by Coveo.
| COMPANY | Pricing Score | |
|---|---|---|
| Elastic | 4.1/5 |
| Bloomreach | 4.1/5 |
| Yext | 3.9/5 |
| Coveo | 3.7/5 |
| Algolia | 3.4/5 |
| Lucidworks | 2.1/5 |
| DIY | N/A |
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Algolia Customer Satisfaction (CSAT)
Algolia Customer Satisfaction (CSAT) Score
67 / 100
Algolia has an overall Customer Satisfaction score of 67 rated by its users and customers.
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Very Satisfied
34%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Algolia Customer Satisfaction vs. Competitors
Compared to its competitors, Algolia's Customer Satisfaction score is rated right above Lucidworks, and is preceded by Elastic.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Bloomreach | 89% |
| Yext | 82% |
| Coveo | 81% |
| Elastic | 74% |
| Algolia | 67% |
| Lucidworks | 0% |
| DIY | 0% |
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Algolia Customer Service
3.3/5
Algolia has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
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About Algolia's Customer Service
Address
301 Howard St, San Francisco, CA 94105
Website
http://www.algolia.com
Phone Number
415-366-9672
Algolia's Social Links
Algolia Customer Service vs. Competitors
Compared to its competitors, Algolia's Customer Service score is rated right above Lucidworks, and is preceded by Yext .
| COMPANY | Customer Service Score | |
|---|---|---|
| Bloomreach | 4.1/5 |
| Elastic | 4/5 |
| Coveo | 4/5 |
| Yext | 3.9/5 |
| Algolia | 3.3/5 |
| Lucidworks | 2.2/5 |
| DIY | N/A |
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Algolia as an Employer
4.9/5
Algolia has a 4.9/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Algolia scored a 31 for Net Promoter Score and a 62 for Employee Net Promoter Score. NPS gauges how likely a customer of Algolia would recommend the brand to a friend. ENPS measures how likely Algolia employees would recommend working at Algolia to a friend.
Net Promoter Score
31
NPS Score
| 60% | Promoters |
|---|---|
| 11% | Passive |
| 29% | Detractors |
Employee Net Promoter Score
62
eNPS Score
| 70% | Promoters |
|---|---|
| 22% | Passive |
| 8% | Detractors |
