Coveo NPS & Customer Reviews

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About Coveo's Brand

Coveo Solutions Inc. is a market leading AI company, founded in Quebec, QC, Canada in 2005, driven by 725 employees and led by serial entrepreneur Louis Têtu. The Coveo Relevance Cloud is a market-leading AI-powered relevance solution that controls search, recommendations, personalization, self-service and merchandising intelligence to provide great digital experiences for commerce, service, website, and workplace applications for its 625 world-renowned customers across all industries. Coveo has joined industry leaders in signing the 1% pledge while setting its first ESG strategy. As part of its pledge 1%, Coveo announced its first round of donations contributing time, product, profits and capital to support charities focused on learning and growth opportunities, including knowledge-sharing and mentoring, technical access, and financial assistance for young people in vulnerable social groups. Among its major competitors, Coveo is ranked in 4th place for NPS while Elastic is 1st, and Bloomreach is 2nd.

Brand at a Glance

85%

Customer Loyalty

3.7/5

Product Quality

3.7/5

Pricing

4/5

Customer Service

Coveo CMO

Mark Floisand

Mark Floisand serves as the Chief Marketing Officer of Coveo. Mark started at Coveo in April of 2016. Mark is currently based in the San Francisco Bay Area.

Coveo Ranking

^#3 / 4 of its competitors

Coveo NPS

Coveo's Net Promoter Score (NPS) is a 23 with 55% Promoters, 13% Passives, and 32% Detractors. Net Promoter Score tracks whether Coveo's customers would recommend using the product based on a scale of -100 to 100.

Coveo Overall NPS

NPS

55%	Promoters
13%	Passives
32%	Detractors

Coveo NPS Trend

-100

-50

100

Summary	Date	Score
Dec 2022 49	Dec 2022	49
Feb 2023 40	Feb 2023	40
Apr 2023 42	Apr 2023	42
May 2023 35	May 2023	35
Aug 2023 32	Aug 2023	32
Jan 2024 26	Jan 2024	26
Mar 2024 20	Mar 2024	20
Apr 2024 16	Apr 2024	16
Jul 2024 17	Jul 2024	17
Sep 2024 16	Sep 2024	16
Aug 2025 20	Aug 2025	20
Dec 2025 21	Dec 2025	21

How Other Brands Compare

Coveo is ranked third for NPS among its competitors. Elastic and Yext come in first and second, with Lucidworks coming in at #4.

	Coveo	Yext	Elastic	Lucidworks
Global Ranking	#-	#634	#843	#-
NPS	23	36	50	-57
Valuation Updated every 24 hours for public companies	-	$1.85B	$9.98B	$550.00M

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Coveo NPS by Gender

Male customers rated Coveo's NPS 8 points higher than Female customers.

Male

-17

Coveo's NPS was rated -17 by Male customers on Comparably.

33%

Promoters

17%

Passives

50%

Detractors

Female

-25

Coveo's NPS was rated -25 by Female customers on Comparably.

25%

Promoters

25%

Passives

50%

Detractors

Coveo NPS by Ethnicity

Coveo's NPS was rated 0 points by Caucasian customers on Comparably.

-100

-50

100

Summary	Ethnicity	Score
Caucasian 0	Caucasian	0

Coveo NPS by Age

Coveo's NPS was rated -25 points by customers ages 31-35 on Comparably.

100

Summary

Age

Promoters

Passives

Detractors

31-35

25%

50%

Coveo NPS by Usage

Coveo's NPS was rated -25 points by customers who have used Coveo's products/services for Less than 1 Year.

-100

-50

100

Summary	Usage	Score
Less than 1 Year -25	Less than 1 Year	-25

Coveo NPS vs. Competitors

Compared to its competitors, Coveo's NPS is rated right above Lucidworks, and is preceded by Yext .

COMPANY		NPS Score
	Elastic	50
	Bloomreach	43
	Yext	36
	Coveo	23
	Lucidworks	-57

Coveo Customer Reviews

Out of the 2 Coveo customer reviews 1 was positive and 1 was constructive. Coveo customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.

All Reviews

Positive Reviews

Constructive Reviews

Coveo Customer Loyalty

85%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

85% of Coveo users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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85%

15%

Coveo Customer Loyalty Score by Gender

Female customers rated Coveo's Customer Loyalty score 8% higher than Male customers.

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Male

70%

Yes

Female

78%

Yes

Coveo Customer Loyalty Score by Ethnicity

Coveo's Customer Loyalty score was rated 100% by Caucasian customers on Comparably.

% who answered "Yes"

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100

out of 100

Caucasian

Coveo Customer Loyalty Score by Age

Coveo's Customer Loyalty score was rated 100% by customers ages 31-35 on Comparably.

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20%

40%

60%

80%

100%

Summary	Age	Score
31-35 100%	31-35	100%

Coveo Customer Loyalty Score by Usage

Coveo's Customer Loyalty score was rated 89% by customers who have used Coveo's products/services for Less than 1 Year.

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Less than 1 Year	89%

Coveo Customer Loyalty Score by Industry

Coveo's Customer Loyalty score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.

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Tech	100%
Accounting	55%

Coveo Customer Loyalty vs. Competitors

Compared to its competitors, Coveo's Customer Loyalty score is rated right above Bloomreach.

COMPANY		Customer Loyalty Score
	Coveo	85%
	Bloomreach	79%
	Elastic	78%
	Yext	76%
	Lucidworks	34%

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Coveo Product Quality

3.7/5

Coveo has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.

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Coveo Product Information

Coveo’s product quality score is a 3.7 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Coveo's product the highest. Reviewers from the Accounting industry rated Coveo the lowest at 3.6.

Website: http://coveo.com

Company Size: 501-1,000 Employees

Industry

Tech

AI, Big Data and Analytics

Enterprise

SaaS

Quick Insights into Coveo Product Quality

Coveo's Product Quality score was rated highest by customers from the Tech industry, and rated lowest by Female customers.

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Ranked Coveo Product Quality the Highest

Tech	4
Caucasian	3.8
Less than 1 Year	3.8

Ranked Coveo Product Quality the Lowest

Accounting	3.6
Female	3.5

Coveo Product Quality Score by Gender

Male customers rated Coveo's Product Quality score 0.1 stars higher than Female customers.

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Male

3.6/5

Female

3.5/5

Coveo Product Quality Score by Ethnicity

Coveo's Product Quality score was rated 3.8 stars by Caucasian customers on Comparably.

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Summary	Ethnicity	Score
Caucasian 3.8	Caucasian	3.8

Coveo Product Quality Score by Age

Coveo's Product Quality score was rated 3.5 stars by customers ages 31-35 on Comparably.

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Summary	Age	Score
31-35 3.5	31-35	3.5

Coveo Product Quality Score by Usage

Coveo's Product Quality score was rated 3.8 stars by customers who have used Coveo's products/services for Less than 1 Year.

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Less than 1 Year	3.8

Coveo Product Quality Score by Industry

Coveo's Product Quality score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.

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Tech	4
Accounting	3.6

Coveo Product Quality vs. Competitors

Compared to its competitors, Coveo's Product Quality score is rated right above Lucidworks, and is preceded by Yext .

COMPANY		Product Quality Score
	Elastic	4.1/5
	Bloomreach	4.1/5
	Yext	3.9/5
	Coveo	3.7/5
	Lucidworks	1.9/5

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Coveo Pricing

Coveo ROI & Value For Money

3.7/5

Coveo has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.

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Coveo Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Accounting industry think that they had the lowest ROI from Coveo.

Quick Insights into Coveo ROI

Coveo's ROI score was rated highest by customers from the Tech industry, and rated lowest by customers from the Accounting industry.

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Ranked Coveo ROI the Highest

Tech	4.3
Caucasian	3.8
Less than 1 Year	3.5

Ranked Coveo ROI the Lowest

Female	3.1
Accounting	2.1

Coveo ROI Score by Gender

Male customers rated Coveo's ROI score 0.3 stars higher than Female customers.

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Male

3.4/5

Female

3.1/5

Coveo ROI Score by Ethnicity

Coveo's ROI score was rated 3.8 stars by Caucasian customers on Comparably.

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Summary	Ethnicity	Score
Caucasian 3.8	Caucasian	3.8

Coveo ROI Score by Age

Coveo's ROI score was rated 3.4 stars by customers ages 31-35 on Comparably.

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Summary	Age	Score
31-35 3.4	31-35	3.4

Coveo ROI Score by Usage

Coveo's ROI score was rated 3.5 stars by customers who have used Coveo's products/services for Less than 1 Year.

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Less than 1 Year	3.5

Coveo ROI Score by Industry

Coveo's ROI score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.

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Tech	4.3
Accounting	2.1

Coveo Pricing vs. Competitors

Compared to its competitors, Coveo's ROI score is rated right above Lucidworks, and is preceded by Yext .

COMPANY		Pricing Score
	Elastic	4.1/5
	Bloomreach	4.1/5
	Yext	3.9/5
	Coveo	3.7/5
	Lucidworks	2.1/5

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Coveo Customer Satisfaction (CSAT)

Coveo Customer Satisfaction (CSAT) Score

81 / 100

Coveo has an overall Customer Satisfaction score of 81 rated by its users and customers.

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Very Satisfied	48%
Satisfied	33%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	10%
Very Dissatisfied	9%

Very Satisfied

48%

Satisfied

33%

Neither Satisfied nor Dissatisfied

Dissatisfied

10%

Very Dissatisfied

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Coveo Customer Satisfaction

Coveo's Customer Satisfaction score was rated highest by Female customers, and rated lowest by Male customers.

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Ranked Coveo Customer Satisfaction the Highest

Female	100%
Tech	100%
Less than 1 Year	86%

Ranked Coveo Customer Satisfaction the Lowest

Male	67%

Coveo Customer Satisfaction Score by Gender

Female customers rated Coveo's Customer Satisfaction score 33 points higher than Male customers.

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67 / 100

Male

	Very Satisfied	50%
	Satisfied	17%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	17%
	Very Dissatisfied	16%

100 / 100

Female

	Very Satisfied	33%
	Satisfied	67%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	0%
	Very Dissatisfied	0%

Coveo Customer Satisfaction Score by Ethnicity

Caucasian
67%

CSAT according to Caucasian

Coveo's Customer Satisfaction (CSAT) score was rated 67% according to Caucasian users and customers.

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67 / 100

Very Satisfied	33%
Satisfied	34%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	33%
Very Dissatisfied	0%

Very Satisfied

33%

Satisfied

34%

Neither Satisfied nor Dissatisfied

Dissatisfied

33%

Very Dissatisfied

Coveo Customer Satisfaction Score by Age

Coveo's Customer Satisfaction score was rated 75 points by customers ages 31-35 on Comparably.

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100

Breakdown

Age

Score

31-35

75%

Coveo Customer Satisfaction Score by Usage

Coveo's Customer Satisfaction score was rated 86 points by customers who have used Coveo's products/services for Less than 1 Year.

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Less than 1 Year	86

Coveo Customer Satisfaction Score by Industry

Coveo's Customer Satisfaction score was rated 100 points by Tech industry customers.

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Tech	100

Coveo Customer Satisfaction vs. Competitors

Compared to its competitors, Coveo's Customer Satisfaction score is rated right above Elastic, and is preceded by Yext .

COMPANY		Customer Satisfaction (CSAT) Score
	Bloomreach	89%
	Yext	82%
	Coveo	81%
	Elastic	74%
	Lucidworks	0%

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Coveo Customer Service

4/5

Coveo has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.

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About Coveo's Customer Service

Address

3175 des Quatre-Bourgeois, G1W 2K7 Canada

Website

http://coveo.com

Coveo's Social Links

Quick Insights into Coveo Customer Service

Coveo's Customer Service score was rated highest by Caucasian customers, and rated lowest by Female customers.

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Ranked Coveo Customer Service the Highest

Caucasian	4.8
Accounting	4.5
Less than 1 Year	4.2

Ranked Coveo Customer Service the Lowest

Tech	4.1
Female	3.7

Coveo Customer Service Score by Gender

Male customers rated Coveo's Customer Service score 0.3 stars higher than Female customers.

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Male

4/5

Female

3.7/5

Coveo Customer Service Score by Ethnicity

Coveo's Customer Service score was rated 4.8 stars by Caucasian customers on Comparably.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 4.8	Caucasian	4.8

Coveo Customer Service Score by Age

Coveo's Customer Service score was rated 3.9 stars by customers ages 31-35 on Comparably.

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100

Summary	Age	Customer Service Score
31-35 3.9	31-35	3.9

Coveo Customer Service Score by Usage

Coveo's Customer Service score was rated 4.2 stars by customers who have used Coveo's products/services for Less than 1 Year.

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Less than 1 Year	4.2

Coveo Customer Service Score by Industry

Coveo's Customer Service score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.

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Tech	4.1
Accounting	4.5

Coveo Customer Service vs. Competitors

Compared to its competitors, Coveo's Customer Service score is rated right above Yext , and is preceded by Elastic.

COMPANY		Customer Service Score
	Bloomreach	4.1/5
	Elastic	4/5
	Coveo	4/5
	Yext	3.9/5
	Lucidworks	2.2/5

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Coveo as an Employer

4.5/5

Coveo has a 4.5/5 stars for its overall company culture rated by their employees

top

10%

CEO of Coveo

Louis Têtu

In the Top 10% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Coveo scored a 23 for Net Promoter Score and a 28 for Employee Net Promoter Score. NPS gauges how likely a customer of Coveo would recommend the brand to a friend. ENPS measures how likely Coveo employees would recommend working at Coveo to a friend.

Net Promoter Score

NPS Score

55%	Promoters
13%	Passive
32%	Detractors

Employee Net Promoter Score

eNPS Score

51%	Promoters
26%	Passive
23%	Detractors

Global Ranking Snapshot

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5	Apple	Timothy Cook	Tech
6	Nike	John Donahoe	Fashion and Beauty
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