-57
NPS
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Lucidworks
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About Lucidworks' Brand
Lucidworks solves search for some of the world’s largest brands. Among its major competitors, Lucidworks is ranked in 5th place for NPS while Elastic is 1st, and Bloomreach is 2nd.Their current valuation is $550.00M
Brand at a Glance
34%
Customer Loyalty
1.9/5
Product Quality
2.1/5
Pricing
2.2/5
Customer Service
Lucidworks CMO
Lucidworks Ranking
- #4 / 4 of its competitors
Lucidworks NPS
Lucidworks's Net Promoter Score (NPS) is a -57 with 14% Promoters, 15% Passives, and 71% Detractors. Net Promoter Score tracks whether Lucidworks's customers would recommend using the product based on a scale of -100 to 100.
Lucidworks Overall NPS
| 14% | Promoters |
|---|---|
| 15% | Passives |
| 71% | Detractors |
Lucidworks NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2021 -100 | Sep 2021 | -100 |
May 2022 0 | May 2022 | 0 |
Feb 2023 -33 | Feb 2023 | -33 |
Jul 2023 -50 | Jul 2023 | -50 |
Oct 2023 -40 | Oct 2023 | -40 |
Jan 2024 -51 | Jan 2024 | -51 |
Apr 2024 -57 | Apr 2024 | -57 |
How Other Brands Compare
Lucidworks is ranked #4 for NPS among its competitors. Elastic and Bloomreach come in first and second, with Yext coming in at third. Among those competitors, it is the third most valued company behind Elastic.
Lucidworks |  Yext |  Elastic |  Bloomreach | |
| Global Ranking | #- | #634 | #843 | #- |
| NPS | -57 | 36 | 50 | 43 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | - | - | Positive |
| Valuation Updated every 24 hours for public companies | $550.00M | $1.85B | $9.98B | $300.00M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Lucidworks NPS vs. Competitors
Compared to its competitors, Lucidworks's NPS is rated right below Coveo.
| COMPANY | NPS Score | |
|---|---|---|
| Elastic | 50 |
| Bloomreach | 43 |
| Yext | 36 |
 | Coveo | 23 |
| Lucidworks | -57 |
Lucidworks Customer Loyalty
34%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
34% of Lucidworks users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Lucidworks Customer Loyalty vs. Competitors
Compared to its competitors, Lucidworks's Customer Loyalty score is rated right below Yext .
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Coveo | 85% |
| Bloomreach | 79% |
| Elastic | 78% |
| Yext | 76% |
| Lucidworks | 34% |
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Lucidworks Product Quality
1.9/5
Lucidworks has an overall Product Quality score of 1.9 out of 5 stars rated by its users and customers.
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Lucidworks Product Information
Lucidworks’s product quality score is a 1.9 out of 5 as rated by its users and customers.
- Website
- http://www.lucidworks.com
- Company Size
- 201-500 Employees
Industry
Tech
AI, Big Data and Analytics
Ecommerce and Marketplaces
Enterprise
Lucidworks Product Quality vs. Competitors
Compared to its competitors, Lucidworks's Product Quality score is rated right below Coveo.
| COMPANY | Product Quality Score | |
|---|---|---|
| Elastic | 4.1/5 |
| Bloomreach | 4.1/5 |
| Yext | 3.9/5 |
| Coveo | 3.7/5 |
| Lucidworks | 1.9/5 |
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Lucidworks Pricing
Lucidworks ROI & Value For Money
2.1/5
Lucidworks has a value for money and ROI score of 2.1 out of 5 stars rated by its users and customers.
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Lucidworks Pricing vs. Competitors
Compared to its competitors, Lucidworks's ROI score is rated right below Coveo.
| COMPANY | Pricing Score | |
|---|---|---|
| Elastic | 4.1/5 |
| Bloomreach | 4.1/5 |
| Yext | 3.9/5 |
| Coveo | 3.7/5 |
| Lucidworks | 2.1/5 |
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Lucidworks Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
75%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Lucidworks Customer Satisfaction vs. Competitors
Compared to its competitors, Lucidworks's Customer Satisfaction score is rated right below Elastic.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Bloomreach | 89% |
| Yext | 82% |
| Coveo | 81% |
| Elastic | 74% |
| Lucidworks | 0% |
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Lucidworks Customer Service
2.2/5
Lucidworks has an overall Customer Service score of 2.2 out of 5 stars rated by its users and customers.
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About Lucidworks's Customer Service
Address
235 Montgomery Street, Suite 500, San Francisco, CA 94104
Website
http://www.lucidworks.com
Phone Number
415-329-6253
Lucidworks Customer Service vs. Competitors
Compared to its competitors, Lucidworks's Customer Service score is rated right below Yext .
| COMPANY | Customer Service Score | |
|---|---|---|
| Bloomreach | 4.1/5 |
| Elastic | 4/5 |
| Coveo | 4/5 |
| Yext | 3.9/5 |
| Lucidworks | 2.2/5 |
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Lucidworks as an Employer
3.4/5
Lucidworks has a 3.4/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
Lucidworks scored a -57 for Net Promoter Score and a -16 for Employee Net Promoter Score. NPS gauges how likely a customer of Lucidworks would recommend the brand to a friend. ENPS measures how likely Lucidworks employees would recommend working at Lucidworks to a friend.
Net Promoter Score
-57
NPS Score
| 14% | Promoters |
|---|---|
| 15% | Passive |
| 71% | Detractors |
Employee Net Promoter Score
-16
eNPS Score
| 29% | Promoters |
|---|---|
| 26% | Passive |
| 45% | Detractors |
