56
NPS
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BitTorrent
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About BitTorrent's Brand
BitTorrent develops software technologies to deliver large files across the Internet. Among its major competitors, BitTorrent is ranked in 1st place for NPS while theScore, Inc. is 2nd, and Dropbox is 3rd.
Brand at a Glance
89%
Customer Loyalty
3.8/5
Product Quality
3.7/5
Pricing
2.8/5
Customer Service
BitTorrent Ranking
- #1 / 4 of its competitors
BitTorrent NPS
BitTorrent's Net Promoter Score (NPS) is a 56 with 78% Promoters, 0% Passives, and 22% Detractors. Net Promoter Score tracks whether BitTorrent's customers would recommend using the product based on a scale of -100 to 100.
BitTorrent Overall NPS
| 78% | Promoters |
|---|---|
| 0% | Passives |
| 22% | Detractors |
BitTorrent NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2022 100 | Jul 2022 | 100 |
Sep 2022 100 | Sep 2022 | 100 |
Jul 2023 50 | Jul 2023 | 50 |
Nov 2023 33 | Nov 2023 | 33 |
Mar 2024 50 | Mar 2024 | 50 |
Nov 2024 55 | Nov 2024 | 55 |
How Other Brands Compare
BitTorrent is ranked first for NPS among its competitors. theScore, Inc. and Dropbox come in second and third, with Accellion coming in at #4.
BitTorrent |  Dropbox |  Accellion |  theScore, Inc. | |
| Global Ranking | #- | #314 | #- | #- |
| NPS | 56 | 21 | - | 26 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $7.41B | $455.00M | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
BitTorrent NPS vs. Competitors
Compared to its competitors, BitTorrent's NPS is rated right above theScore, Inc..
| COMPANY | NPS Score | |
|---|---|---|
| BitTorrent | 56 |
| theScore, Inc. | 26 |
| Dropbox | 21 |
| Accellion | N/A |
BitTorrent Customer Loyalty
89%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
89% of BitTorrent users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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BitTorrent Customer Loyalty vs. Competitors
Compared to its competitors, BitTorrent's Customer Loyalty score is rated right above Dropbox.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| BitTorrent | 89% |
| Dropbox | 74% |
| theScore, Inc. | 62% |
| Accellion | N/A |
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BitTorrent Product Quality
3.8/5
BitTorrent has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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BitTorrent Product Information
BitTorrent’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- www.bittorrent.com/
- Company Size
- 51-200 Employees
Industry
Tech
Content
SaaS
BitTorrent Product Quality vs. Competitors
Compared to its competitors, BitTorrent's Product Quality score is rated right above theScore, Inc..
| COMPANY | Product Quality Score | |
|---|---|---|
| BitTorrent | 3.8/5 |
| theScore, Inc. | 3.8/5 |
| Dropbox | 3.8/5 |
| Accellion | N/A |
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BitTorrent Pricing
BitTorrent ROI & Value For Money
3.7/5
BitTorrent has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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BitTorrent Pricing vs. Competitors
Compared to its competitors, BitTorrent's ROI score is rated right above theScore, Inc., and is preceded by Dropbox.
| COMPANY | Pricing Score | |
|---|---|---|
| Dropbox | 3.8/5 |
| BitTorrent | 3.7/5 |
| theScore, Inc. | 3.4/5 |
| Accellion | N/A |
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BitTorrent Customer Satisfaction (CSAT)
BitTorrent Customer Satisfaction (CSAT) Score
62 / 100
BitTorrent has an overall Customer Satisfaction score of 62 rated by its users and customers.
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Very Satisfied
49%
Satisfied
13%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
13%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
BitTorrent Customer Satisfaction vs. Competitors
Compared to its competitors, BitTorrent's Customer Satisfaction score is rated right above Accellion, and is preceded by Dropbox.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| theScore, Inc. | 80% |
| Dropbox | 67% |
| BitTorrent | 63% |
| Accellion | 0% |
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BitTorrent Customer Service
2.8/5
BitTorrent has an overall Customer Service score of 2.8 out of 5 stars rated by its users and customers.
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About BitTorrent's Customer Service
Address
San Francisco, CA
Website
www.bittorrent.com/
BitTorrent Customer Service vs. Competitors
Compared to its competitors, BitTorrent's Customer Service score is rated right above Accellion, and is preceded by Dropbox.
| COMPANY | Customer Service Score | |
|---|---|---|
| theScore, Inc. | 3.8/5 |
| Dropbox | 3.6/5 |
| BitTorrent | 2.8/5 |
| Accellion | N/A |
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BitTorrent as an Employer
3.0/5
BitTorrent has a 3.0/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
BitTorrent scored a 56 for Net Promoter Score and a -15 for Employee Net Promoter Score. NPS gauges how likely a customer of BitTorrent would recommend the brand to a friend. ENPS measures how likely BitTorrent employees would recommend working at BitTorrent to a friend.
Net Promoter Score
56
NPS Score
| 78% | Promoters |
|---|---|
| 0% | Passive |
| 22% | Detractors |
Employee Net Promoter Score
-15
eNPS Score
| 28% | Promoters |
|---|---|
| 29% | Passive |
| 43% | Detractors |
