-100
NPS
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BJSS
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About BJSS' Brand
Among its major competitors, BJSS is ranked in 3rd place for NPS while Tata is 1st, and GoPro is 2nd.
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
BJSS Ranking
- #3 / 4 of its competitors
BJSS NPS
BJSS's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether BJSS's customers would recommend using the product based on a scale of -100 to 100.
BJSS Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
BJSS NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2024 -100 | Jul 2024 | -100 |
Nov 2024 -100 | Nov 2024 | -100 |
How Other Brands Compare
BJSS is ranked third for NPS among its competitors. Tata and GoPro come in first and second, with Lily Gulik coming in at #4.
BJSS |  GoPro |  Tata |  Lily Gulik | |
| Global Ranking | #- | #504 | #- | #- |
| NPS | -100 | 22 | 82 | - |
| Valuation Updated every 24 hours for public companies | - | $945.51M | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
BJSS NPS vs. Competitors
Compared to its competitors, BJSS's NPS is rated right below Lily Gulik.
| COMPANY | NPS Score | |
|---|---|---|
| Tata | 82 |
| GoPro | 22 |
| Lily Gulik | N/A |
| BJSS | -100 |
BJSS Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of BJSS users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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BJSS Customer Loyalty vs. Competitors
Compared to its competitors, BJSS's Customer Loyalty score is rated right above Tata.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| BJSS | 100% |
| Tata | 87% |
| GoPro | 70% |
| Lily Gulik | N/A |
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BJSS Product Quality
4/5
BJSS has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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BJSS Product Information
BJSS’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.bjss.com
- Company Size
- 501-1,000 Employees
BJSS Product Quality vs. Competitors
Compared to its competitors, BJSS's Product Quality score is rated right above GoPro, and is preceded by Tata.
| COMPANY | Product Quality Score | |
|---|---|---|
| Tata | 4.5/5 |
| BJSS | 4/5 |
| GoPro | 3.7/5 |
| Lily Gulik | N/A |
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BJSS Pricing
BJSS ROI & Value For Money
1.5/5
BJSS has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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BJSS Pricing vs. Competitors
Compared to its competitors, BJSS's ROI score is rated right above Lily Gulik, and is preceded by GoPro.
| COMPANY | Pricing Score | |
|---|---|---|
| Tata | 4.6/5 |
| GoPro | 3.3/5 |
| BJSS | 1.5/5 |
| Lily Gulik | N/A |
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BJSS Customer Satisfaction (CSAT)
BJSS Customer Satisfaction (CSAT) Score
100 / 100
BJSS has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
BJSS Customer Satisfaction vs. Competitors
Compared to its competitors, BJSS's Customer Satisfaction score is rated right above GoPro, and is preceded by Tata.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Tata | 100% |
| BJSS | 100% |
| GoPro | 70% |
| Lily Gulik | 0% |
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BJSS Customer Service
1.5/5
BJSS has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About BJSS's Customer Service
Address
United Kingdom
Website
http://www.bjss.com
BJSS Customer Service vs. Competitors
Compared to its competitors, BJSS's Customer Service score is rated right above Lily Gulik, and is preceded by GoPro.
| COMPANY | Customer Service Score | |
|---|---|---|
| Tata | 4.3/5 |
| GoPro | 3.4/5 |
| BJSS | 1.5/5 |
| Lily Gulik | N/A |
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BJSS as an Employer
Consumer vs. Employees
BJSS scored a -100 for Net Promoter Score and a -43 for Employee Net Promoter Score. NPS gauges how likely a customer of BJSS would recommend the brand to a friend. ENPS measures how likely BJSS employees would recommend working at BJSS to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-43
eNPS Score
| 14% | Promoters |
|---|---|
| 29% | Passive |
| 57% | Detractors |
