BlueTriton Brands NPS & Customer Reviews | Comparably
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BlueTriton Brands
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About BlueTriton Brands' Brand

BlueTriton Brands offers an unrivaled portfolio of water brands for healthy hydration, including Poland Spring® Brand 100% Natural Spring Water, Splash, and Pure Life®. The company also owns and operates ReadyRefresh®, a customizable water and beverage delivery service. Among its major competitors, BlueTriton Brands is ranked in 3rd place for NPS while The Coca-Cola Company is 1st, and VOSS is 2nd.

Brand at a Glance

81%
Customer Loyalty
2.8/5
Product Quality
2.8/5
Pricing
2.7/5
Customer Service

BlueTriton Brands Ranking

BlueTriton Brands NPS

BlueTriton Brands's Net Promoter Score (NPS) is a -16 with 38% Promoters, 8% Passives, and 54% Detractors. Net Promoter Score tracks whether BlueTriton Brands's customers would recommend using the product based on a scale of -100 to 100.

BlueTriton Brands Overall NPS

-16
NPS
38%Promoters
8%Passives
54%Detractors
BlueTriton Brands Overall NPS

BlueTriton Brands NPS Trend

-100
-50
0
50
100
Feb 2023
-10
Feb 2023-10
May 2023
-14
May 2023-14
Jun 2023
-9
Jun 2023-9
Aug 2023
-17
Aug 2023-17
Sep 2023
-18
Sep 2023-18
Oct 2023
-11
Oct 2023-11
Nov 2023
-13
Nov 2023-13
Jan 2024
-13
Jan 2024-13
Mar 2024
-15
Mar 2024-15
Jul 2024
-12
Jul 2024-12
Aug 2024
-14
Aug 2024-14
Aug 2025
-16
Aug 2025-16

How Other Brands Compare

BlueTriton Brands is ranked third for NPS among its competitors. The Coca-Cola Company and VOSS come in first and second, with Brita coming in at #4.

BlueTriton Brands' Logo
BlueTriton Brands
The Coca-Cola Company's Logo
The Coca-Cola Company
VOSS' Logo
VOSS
Brita's Logo
Brita
Global Ranking#-#55#-#-
NPS-163925-
Social Sentiment Calculated by analyzing social media and other online mentions-Neutral--
Valuation Updated every 24 hours for public companies-$215.34B--

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

BlueTriton Brands NPS by Gender

Female customers rated BlueTriton Brands's NPS 54 points higher than Male customers.

Male

-54

BlueTriton Brands's NPS was rated -54 by Male customers on Comparably.

23%
Promoters
0%
Passives
77%
Detractors

Female

0

BlueTriton Brands's NPS was rated by Female customers on Comparably.

50%
Promoters
0%
Passives
50%
Detractors

BlueTriton Brands NPS by Ethnicity

BlueTriton Brands's NPS was rated the highest by Caucasian customers, and the lowest by Other customers.

-100
-50
0
50
100
Caucasian
-28
Caucasian-28
Other
-100
Other-100

BlueTriton Brands NPS by Age

BlueTriton Brands's NPS was rated -50 points by customers ages 46-50 and customers ages 66+ on Comparably.

0
20
40
60
80
100
Promoters
25%
Passives
0%
Detractors
75%
46-5025%0%75%
Promoters
25%
Passives
0%
Detractors
75%
66+25%0%75%

BlueTriton Brands NPS by Usage

BlueTriton Brands's NPS was rated the highest by customers who have used BlueTriton Brands's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.

-100
-50
0
50
100
1 to 2 Years
0
1 to 2 Years0
5 to 10 Years
-100
5 to 10 Years-100
Over 10 Years
-42
Over 10 Years-42

BlueTriton Brands NPS vs. Competitors

Compared to its competitors, BlueTriton Brands's NPS is rated right below Brita.

BlueTriton Brands Customer Reviews

Out of the 4 BlueTriton Brands customer reviews 0 were positive and 4 were constructive. BlueTriton Brands customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.

What can this brand most improve?
The products are good but Customer Service is terrible
What can this brand most improve?
Customer relations and truly caring about consumers
What can this brand most improve?
Better communication stop raising prices
What can this brand most improve?
customer service is the worst ever

BlueTriton Brands Customer Loyalty

81%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

81% of BlueTriton Brands users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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81
81%
19
19%
BlueTriton Brands Customer Loyalty

BlueTriton Brands Customer Loyalty Score by Gender

Female customers rated BlueTriton Brands's Customer Loyalty score 13% higher than Male customers.

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Male
72%
Yes
Female
85%
Yes

BlueTriton Brands Customer Loyalty Score by Ethnicity

BlueTriton Brands's Customer Loyalty score was rated the highest by Other customers, and the lowest by Caucasian customers.

% who answered "Yes"

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67
out of 100
Caucasian
100
out of 100
Other

BlueTriton Brands Customer Loyalty Score by Age

BlueTriton Brands's Customer Loyalty score was rated the highest by customers ages 46-50, and the lowest by customers ages 66+.

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0
20%
40%
60%
80%
100%
46-50
78%
46-5078%
66+
55%
66+55%

BlueTriton Brands Customer Loyalty Score by Usage

BlueTriton Brands's Customer Loyalty score was rated the highest by customers who have used BlueTriton Brands's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.

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1 to 2 Years
55%
5 to 10 Years
64%
Over 10 Years
100%

BlueTriton Brands Customer Loyalty Score by Industry

BlueTriton Brands's Customer Loyalty score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Real Estate industry customers.

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Healthcare, Hospitals and Medicine
78%
Real Estate
70%

BlueTriton Brands Customer Loyalty vs. Competitors

Compared to its competitors, BlueTriton Brands's Customer Loyalty score is rated right above Brita, and is preceded by VOSS.

COMPANYCustomer Loyalty Score
The Coca-Cola Company85%
VOSS82%
BlueTriton Brands81%
BritaN/A

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BlueTriton Brands Product Quality

2.8/5

BlueTriton Brands has an overall Product Quality score of 2.8 out of 5 stars rated by its users and customers.

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BlueTriton Brands Product Information

BlueTriton Brands’s product quality score is a 2.8 out of 5 as rated by its users and customers. Reviewers from the Real Estate industry rated BlueTriton Brands's product the highest. Reviewers from the Healthcare, Hospitals and Medicine industry rated BlueTriton Brands the lowest at 2.1.

Website
http://www.nestle-watersna.com
Company Size
5,001-10,000 Employees

Industry

Consumer Goods

Quick Insights into BlueTriton Brands Product Quality

BlueTriton Brands's Product Quality score was rated highest by customers ages 66+, and rated lowest by customers who have used BlueTriton Brands's products/services for 5 to 10 Years.

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Ranked BlueTriton Brands Product Quality the Highest

66+
3
Over 10 Years
2.8
Female
2.6

Ranked BlueTriton Brands Product Quality the Lowest

Other
2
46-50
1.5
5 to 10 Years
1.5

BlueTriton Brands Product Quality Score by Gender

Female customers rated BlueTriton Brands's Product Quality score 0.3 stars higher than Male customers.

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Male

2.3/5

Female

2.6/5

BlueTriton Brands Product Quality Score by Ethnicity

BlueTriton Brands's Product Quality score was rated the highest by Caucasian customers, and the lowest by Other customers.

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0
1
2
3
4
5
Caucasian
2.5
Caucasian2.5
Other
2
Other2

BlueTriton Brands Product Quality Score by Age

BlueTriton Brands's Product Quality score was rated the highest by customers ages 66+, and the lowest by customers ages 46-50.

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0
1
2
3
4
5
46-50
1.5
46-501.5
66+
3
66+3

BlueTriton Brands Product Quality Score by Usage

BlueTriton Brands's Product Quality score was rated the highest by customers who have used BlueTriton Brands's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.

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1 to 2 Years
2.7
5 to 10 Years
1.5
Over 10 Years
2.8

BlueTriton Brands Product Quality Score by Industry

BlueTriton Brands's Product Quality score was rated the highest by Real Estate industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.

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Healthcare, Hospitals and Medicine
2.1
Real Estate
2.3

BlueTriton Brands Product Quality vs. Competitors

Compared to its competitors, BlueTriton Brands's Product Quality score is rated right above Brita, and is preceded by The Coca-Cola Company.

COMPANYProduct Quality Score
VOSS4.3/5
The Coca-Cola Company4.2/5
BlueTriton Brands2.8/5
BritaN/A

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BlueTriton Brands Pricing

BlueTriton Brands ROI & Value For Money

2.8/5

BlueTriton Brands has a value for money and ROI score of 2.8 out of 5 stars rated by its users and customers.

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BlueTriton Brands Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry. The users from the Real Estate industry think that they had the lowest ROI from BlueTriton Brands.

Quick Insights into BlueTriton Brands ROI

BlueTriton Brands's ROI score was rated highest by Female customers, and rated lowest by customers who have used BlueTriton Brands's products/services for 5 to 10 Years.

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Ranked BlueTriton Brands ROI the Highest

Female
2.8
1 to 2 Years
2.7
Healthcare, Hospitals and Medicine
2.5

Ranked BlueTriton Brands ROI the Lowest

Male
1.8
Other
1.8
5 to 10 Years
1.5

BlueTriton Brands ROI Score by Gender

Female customers rated BlueTriton Brands's ROI score 1 stars higher than Male customers.

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Male

1.8/5

Female

2.8/5

BlueTriton Brands ROI Score by Ethnicity

BlueTriton Brands's ROI score was rated the highest by Caucasian customers, and the lowest by Other customers.

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0
1
2
3
4
5
Caucasian
2.2
Caucasian2.2
Other
1.8
Other1.8

BlueTriton Brands ROI Score by Age

BlueTriton Brands's ROI score was rated the highest by customers ages 66+, and the lowest by customers ages 46-50.

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0
1
2
3
4
5
46-50
1.9
46-501.9
66+
2.2
66+2.2

BlueTriton Brands ROI Score by Usage

BlueTriton Brands's ROI score was rated the highest by customers who have used BlueTriton Brands's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.

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1 to 2 Years
2.7
5 to 10 Years
1.5
Over 10 Years
1.9

BlueTriton Brands ROI Score by Industry

BlueTriton Brands's ROI score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Real Estate industry customers.

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Healthcare, Hospitals and Medicine
2.5
Real Estate
2.1

BlueTriton Brands Pricing vs. Competitors

Compared to its competitors, BlueTriton Brands's ROI score is rated right above Brita, and is preceded by VOSS.

COMPANYPricing Score
The Coca-Cola Company3.9/5
VOSS3.9/5
BlueTriton Brands2.8/5
BritaN/A

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BlueTriton Brands Customer Satisfaction (CSAT)

BlueTriton Brands Customer Satisfaction (CSAT) Score

43 / 100

BlueTriton Brands has an overall Customer Satisfaction score of 43 rated by its users and customers.

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Very Satisfied30%
Satisfied13%
Neither Satisfied nor Dissatisfied2%
Dissatisfied10%
Very Dissatisfied45%
Very Satisfied
30%
Satisfied
13%
Neither Satisfied nor Dissatisfied
2%
Dissatisfied
10%
Very Dissatisfied
45%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into BlueTriton Brands Customer Satisfaction

BlueTriton Brands's Customer Satisfaction score was rated highest by customers who have used BlueTriton Brands's products/services for 1 to 2 Years, and rated lowest by Other customers.

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Ranked BlueTriton Brands Customer Satisfaction the Highest

1 to 2 Years
50%
Female
50%
Real Estate
33%

Ranked BlueTriton Brands Customer Satisfaction the Lowest

Male
16%
5 to 10 Years
0%
Other
0%

BlueTriton Brands Customer Satisfaction Score by Gender

Female customers rated BlueTriton Brands's Customer Satisfaction score 34 points higher than Male customers.

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16 / 100
Male
Very Satisfied
8%
Satisfied
8%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
23%
Very Dissatisfied
54%
50 / 100
Female
Very Satisfied
17%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%

BlueTriton Brands Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

BlueTriton Brands' Customer Satisfaction (CSAT) score was rated 28% according to Caucasian users and customers.

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28 / 100
Very Satisfied9%
Satisfied19%
Neither Satisfied nor Dissatisfied9%
Dissatisfied27%
Very Dissatisfied36%
Very Satisfied
9%
Satisfied
19%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
27%
Very Dissatisfied
36%

CSAT according to Other

BlueTriton Brands' Customer Satisfaction (CSAT) score was rated 0% according to Other users and customers.

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0 / 100
Very Satisfied0%
Satisfied0%
Neither Satisfied nor Dissatisfied0%
Dissatisfied0%
Very Dissatisfied100%
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%

BlueTriton Brands Customer Satisfaction Score by Age

BlueTriton Brands's Customer Satisfaction score was rated 25 points by customers ages 46-50 and customers ages 66+ on Comparably.

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0
20
40
60
80
100
46-50 CSAT Score
25%
Very Satisfied
0%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
50%
46-5025%
66+ CSAT Score
25%
Very Satisfied
0%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
75%
66+25%

BlueTriton Brands Customer Satisfaction Score by Usage

BlueTriton Brands's Customer Satisfaction score was rated the highest by customers who have used BlueTriton Brands's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.

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1 to 2 Years
50
5 to 10 Years
0
Over 10 Years
14

BlueTriton Brands Customer Satisfaction Score by Industry

BlueTriton Brands's Customer Satisfaction score was rated the highest by Real Estate industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.

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Healthcare, Hospitals and Medicine
25
Real Estate
33

BlueTriton Brands Customer Satisfaction vs. Competitors

Compared to its competitors, BlueTriton Brands's Customer Satisfaction score is rated right above Brita, and is preceded by The Coca-Cola Company.

COMPANYCustomer Satisfaction (CSAT) Score
VOSS88%
The Coca-Cola Company87%
BlueTriton Brands43%
Brita0%

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BlueTriton Brands Customer Service

2.7/5

BlueTriton Brands has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.

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About BlueTriton Brands's Customer Service

Address

900 Long Ridge Road, Stamford, CT 06902


Website

http://www.nestle-watersna.com


Phone Number

33 1 41 23 38 00

Quick Insights into BlueTriton Brands Customer Service

BlueTriton Brands's Customer Service score was rated highest by customers from the Real Estate industry, and rated lowest by Other customers.

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Ranked BlueTriton Brands Customer Service the Highest

Real Estate
3.5
1 to 2 Years
2.6
Female
2.3

Ranked BlueTriton Brands Customer Service the Lowest

46-50
1.5
5 to 10 Years
1.5
Other
1.5

BlueTriton Brands Customer Service Score by Gender

Female customers rated BlueTriton Brands's Customer Service score 0.2 stars higher than Male customers.

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Male

2.1/5

Female

2.3/5

BlueTriton Brands Customer Service Score by Ethnicity

BlueTriton Brands's Customer Service score was rated the highest by Caucasian customers, and the lowest by Other customers.

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0
20
40
60
80
100
Caucasian
2.2
Caucasian2.2
Other
1.5
Other1.5

BlueTriton Brands Customer Service Score by Age

BlueTriton Brands's Customer Service score was rated the highest by customers ages 66+, and the lowest by customers ages 46-50.

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0
20
40
60
80
100
46-50
1.5
46-501.5
66+
1.6
66+1.6

BlueTriton Brands Customer Service Score by Usage

BlueTriton Brands's Customer Service score was rated the highest by customers who have used BlueTriton Brands's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.

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1 to 2 Years
2.6
5 to 10 Years
1.5
Over 10 Years
2.3

BlueTriton Brands Customer Service Score by Industry

BlueTriton Brands's Customer Service score was rated the highest by Real Estate industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.

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Healthcare, Hospitals and Medicine
2.5
Real Estate
3.5

BlueTriton Brands Customer Service vs. Competitors

Compared to its competitors, BlueTriton Brands's Customer Service score is rated right above Brita, and is preceded by VOSS.

COMPANYCustomer Service Score
The Coca-Cola Company4/5
VOSS3.9/5
BlueTriton Brands2.7/5
BritaN/A

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BlueTriton Brands as an Employer

3.0/5

BlueTriton Brands has a 3.0/5 stars for its overall company culture rated by their employees

  BlueTriton Brands CEO
bottom
35%
CEO of BlueTriton Brands

In the Bottom 35% of Similar Sized Companies on Comparably.

Consumer vs. Employees

BlueTriton Brands scored a -16 for Net Promoter Score and a -18 for Employee Net Promoter Score. NPS gauges how likely a customer of BlueTriton Brands would recommend the brand to a friend. ENPS measures how likely BlueTriton Brands employees would recommend working at BlueTriton Brands to a friend.

Net Promoter Score

-16
NPS Score
38%Promoters
8%Passive
54%Detractors

Employee Net Promoter Score

-18
eNPS Score
32%Promoters
18%Passive
50%Detractors

Global Ranking Snapshot

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6
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