100
NPS
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BMG
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About BMG's Brand
Among its major competitors, BMG is ranked in 1st place for NPS while Warner Music Group is 2nd, and Kobalt is 3rd.
Brand at a Glance
55%
Customer Loyalty
3.7/5
Product Quality
4.2/5
Pricing
4.5/5
Customer Service
BMG Ranking
- #1 / 4 of its competitors
BMG NPS
BMG's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether BMG's customers would recommend using the product based on a scale of -100 to 100.
BMG Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
BMG NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2020 100 | Nov 2020 | 100 |
Jan 2023 100 | Jan 2023 | 100 |
How Other Brands Compare
BMG is ranked first for NPS among its competitors. Warner Music Group and Kobalt come in second and third, with TicketIQ coming in at #4.
BMG |  Warner Music Group |  Kobalt |  TicketIQ | |
| Global Ranking | #- | #424 | #- | #- |
| NPS | 100 | 30 | -14 | - |
| Valuation Updated every 24 hours for public companies | - | - | $789.00M | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
BMG NPS vs. Competitors
Compared to its competitors, BMG's NPS is rated right above Warner Music Group.
| COMPANY | NPS Score | |
|---|---|---|
| BMG | 100 |
| Warner Music Group | 30 |
| TicketIQ | N/A |
| Kobalt | -14 |
BMG Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of BMG users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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BMG Customer Loyalty vs. Competitors
Compared to its competitors, BMG's Customer Loyalty score is rated right above TicketIQ, and is preceded by Kobalt.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Warner Music Group | 71% |
| Kobalt | 57% |
| BMG | 55% |
| TicketIQ | N/A |
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BMG Product Quality
3.7/5
BMG has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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BMG Product Information
BMG’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://www.bmg.com
- Company Size
- 501-1,000 Employees
BMG Product Quality vs. Competitors
Compared to its competitors, BMG's Product Quality score is rated right above Kobalt, and is preceded by Warner Music Group.
| COMPANY | Product Quality Score | |
|---|---|---|
| Warner Music Group | 4/5 |
| BMG | 3.7/5 |
| Kobalt | 2.8/5 |
| TicketIQ | N/A |
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BMG Pricing
BMG ROI & Value For Money
4.2/5
BMG has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
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BMG Pricing vs. Competitors
Compared to its competitors, BMG's ROI score is rated right above Warner Music Group.
| COMPANY | Pricing Score | |
|---|---|---|
| BMG | 4.2/5 |
| Warner Music Group | 3.8/5 |
| Kobalt | 2.7/5 |
| TicketIQ | N/A |
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BMG Customer Satisfaction (CSAT)
BMG Customer Satisfaction (CSAT) Score
100 / 100
BMG has an overall Customer Satisfaction score of 100 rated by its users and customers.
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Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
BMG Customer Satisfaction vs. Competitors
Compared to its competitors, BMG's Customer Satisfaction score is rated right above Warner Music Group.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| BMG | 100% |
| Warner Music Group | 77% |
| Kobalt | 15% |
| TicketIQ | 0% |
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BMG Customer Service
4.5/5
BMG has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
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About BMG's Customer Service
Address
Germany
Website
http://www.bmg.com
BMG Customer Service vs. Competitors
Compared to its competitors, BMG's Customer Service score is rated right above Warner Music Group.
| COMPANY | Customer Service Score | |
|---|---|---|
| BMG | 4.5/5 |
| Warner Music Group | 3.9/5 |
| Kobalt | 2.6/5 |
| TicketIQ | N/A |
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Consumer vs. Employees
BMG scored a 100 for Net Promoter Score and a -100 for Employee Net Promoter Score. NPS gauges how likely a customer of BMG would recommend the brand to a friend. ENPS measures how likely BMG employees would recommend working at BMG to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
