-60
NPS
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Bob's Stores
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About Bob's Stores' Brand
Bob's Stores is your home for great deals on the footwear, workwear , teamwear and and every day clothing your family always needs. Among its major competitors, Bob's Stores is ranked in 3rd place for NPS while DICK'S Sporting Goods is 1st, and Bob's Discount Furniture is 2nd.
Brand at a Glance
83%
Customer Loyalty
2/5
Product Quality
2.3/5
Pricing
1.8/5
Customer Service
Bob's Stores Ranking
- #3 / 4 of its competitors
Bob's Stores NPS
Bob's Stores's Net Promoter Score (NPS) is a -60 with 16% Promoters, 8% Passives, and 76% Detractors. Net Promoter Score tracks whether Bob's Stores's customers would recommend using the product based on a scale of -100 to 100.
Bob's Stores Overall NPS
| 16% | Promoters |
|---|---|
| 8% | Passives |
| 76% | Detractors |
Bob's Stores NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2022 -78 | Mar 2022 | -78 |
Apr 2022 -78 | Apr 2022 | -78 |
Jun 2022 -67 | Jun 2022 | -67 |
Nov 2022 -69 | Nov 2022 | -69 |
Feb 2023 -60 | Feb 2023 | -60 |
Jul 2023 -62 | Jul 2023 | -62 |
Aug 2023 -64 | Aug 2023 | -64 |
Sep 2023 -65 | Sep 2023 | -65 |
Jan 2024 -59 | Jan 2024 | -59 |
May 2024 -61 | May 2024 | -61 |
Jun 2024 -59 | Jun 2024 | -59 |
Dec 2024 -60 | Dec 2024 | -60 |
How Other Brands Compare
Bob's Stores is ranked third for NPS among its competitors. DICK'S Sporting Goods and Bob's Discount Furniture come in first and second, with Eastern Mountain Sports coming in at #4.
Bob's Stores |  DICK'S Sporting Goods |  Bob's Discount Furniture |  Eastern Mountain Sports | |
| Global Ranking | #- | #244 | #- | #- |
| NPS | -60 | 31 | -50 | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $1.88B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Bob's Stores NPS by Gender
Male customers rated Bob's Stores's NPS 3 points higher than Female customers.
Male
-75
Bob's Stores's NPS was rated -75 by Male customers on Comparably.
0%
Promoters
25%
Passives
75%
Detractors
Female
-78
Bob's Stores's NPS was rated -78 by Female customers on Comparably.
11%
Promoters
0%
Passives
89%
Detractors
Bob's Stores NPS by Ethnicity
Bob's Stores's NPS was rated the highest by Caucasian customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -63 | Caucasian | -63 |
Other -100 | Other | -100 |
Bob's Stores NPS by Age
Bob's Stores's NPS was rated the highest by customers ages 66+, and the lowest by customers ages 61-65.
Bob's Stores NPS by Usage
Bob's Stores's NPS was rated the highest by customers who have used Bob's Stores's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -100 | Less than 1 Year | -100 |
2 to 5 Years -67 | 2 to 5 Years | -67 |
5 to 10 Years -34 | 5 to 10 Years | -34 |
Over 10 Years -83 | Over 10 Years | -83 |
Bob's Stores NPS vs. Competitors
Compared to its competitors, Bob's Stores's NPS is rated right below Bob's Discount Furniture.
| COMPANY | NPS Score | |
|---|---|---|
| DICK'S Sporting Goods | 31 |
 | Southern California Public Radio | N/A |
| Bob's Discount Furniture | -50 |
| Bob's Stores | -60 |
Bob's Stores Customer Reviews
Out of the 5 Bob's Stores customer reviews 2 were positive and 3 were constructive. Bob's Stores customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Bob's Stores Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Bob's Stores users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Bob's Stores Customer Loyalty Score by Gender
Male customers rated Bob's Stores's Customer Loyalty score 9% higher than Female customers.
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Male
89%
Yes
Female
80%
Yes
Bob's Stores Customer Loyalty Score by Ethnicity
Bob's Stores's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Bob's Stores.
89
out of 100
Caucasian
70
out of 100
Other
Bob's Stores Customer Loyalty Score by Age
Bob's Stores's Customer Loyalty score was rated the highest by customers ages 66+, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Bob's Stores.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
51-55 82% | 51-55 | 82% |
56-60 70% | 56-60 | 70% |
61-65 70% | 61-65 | 70% |
66+ 100% | 66+ | 100% |
Bob's Stores Customer Loyalty Score by Usage
Bob's Stores's Customer Loyalty score was rated the highest by customers who have used Bob's Stores's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Bob's Stores Customer Loyalty vs. Competitors
Compared to its competitors, Bob's Stores's Customer Loyalty score is rated right above DICK'S Sporting Goods.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Bob's Stores | 83% |
| DICK'S Sporting Goods | 75% |
| Bob's Discount Furniture | 61% |
| Southern California Public Radio | N/A |
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Bob's Stores Product Quality
2/5
Bob's Stores has an overall Product Quality score of 2 out of 5 stars rated by its users and customers.
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Bob's Stores Product Information
Bob's Stores’s product quality score is a 2 out of 5 as rated by its users and customers.
- Website
- http://bobstores.com
- Company Size
- 1,001-5,000 Employees
Industry
Fashion and Beauty
Quick Insights into Bob's Stores Product Quality
Bob's Stores's Product Quality score was rated highest by customers ages 66+, and rated lowest by Other customers.
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Ranked Bob's Stores Product Quality the Highest
Ranked Bob's Stores Product Quality the Lowest
Bob's Stores Product Quality Score by Gender
Male customers rated Bob's Stores's Product Quality score 0.5 stars higher than Female customers.
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Male
2/5
Female
1.5/5
Bob's Stores Product Quality Score by Ethnicity
Bob's Stores's Product Quality score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Bob's Stores.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.9 | Caucasian | 1.9 |
Other 1.5 | Other | 1.5 |
Bob's Stores Product Quality Score by Age
Bob's Stores's Product Quality score was rated the highest by customers ages 66+, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Bob's Stores.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
51-55 1.5 | 51-55 | 1.5 |
56-60 2.3 | 56-60 | 2.3 |
61-65 1.5 | 61-65 | 1.5 |
66+ 3.5 | 66+ | 3.5 |
Bob's Stores Product Quality Score by Usage
Bob's Stores's Product Quality score was rated the highest by customers who have used Bob's Stores's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Bob's Stores Product Quality vs. Competitors
Compared to its competitors, Bob's Stores's Product Quality score is rated right above Bob's Discount Furniture, and is preceded by DICK'S Sporting Goods.
| COMPANY | Product Quality Score | |
|---|---|---|
| DICK'S Sporting Goods | 3.8/5 |
| Bob's Stores | 2/5 |
| Bob's Discount Furniture | 1.8/5 |
| Southern California Public Radio | N/A |
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Bob's Stores Pricing
Bob's Stores ROI & Value For Money
2.3/5
Bob's Stores has a value for money and ROI score of 2.3 out of 5 stars rated by its users and customers.
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Quick Insights into Bob's Stores ROI
Bob's Stores's ROI score was rated highest by customers ages 66+, and rated lowest by Other customers.
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Ranked Bob's Stores ROI the Highest
Ranked Bob's Stores ROI the Lowest
Bob's Stores ROI Score by Gender
Bob's Stores's ROI score was rated 1.9 by both Female and Male customers on Comparably.
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Male
1.9/5
Female
1.9/5
Bob's Stores ROI Score by Ethnicity
Bob's Stores's ROI score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Bob's Stores.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.2 | Caucasian | 2.2 |
Other 1.5 | Other | 1.5 |
Bob's Stores ROI Score by Age
Bob's Stores's ROI score was rated the highest by customers ages 66+, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Bob's Stores.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
51-55 1.5 | 51-55 | 1.5 |
56-60 2.3 | 56-60 | 2.3 |
61-65 1.8 | 61-65 | 1.8 |
66+ 2.6 | 66+ | 2.6 |
Bob's Stores ROI Score by Usage
Bob's Stores's ROI score was rated the highest by customers who have used Bob's Stores's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Bob's Stores Pricing vs. Competitors
Compared to its competitors, Bob's Stores's ROI score is rated right above Bob's Discount Furniture, and is preceded by DICK'S Sporting Goods.
| COMPANY | Pricing Score | |
|---|---|---|
| DICK'S Sporting Goods | 3.6/5 |
| Bob's Stores | 2.3/5 |
| Bob's Discount Furniture | 1.8/5 |
| Southern California Public Radio | N/A |
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Bob's Stores Customer Satisfaction (CSAT)
Bob's Stores Customer Satisfaction (CSAT) Score
25 / 100
Bob's Stores has an overall Customer Satisfaction score of 25 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
0%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
13%
Very Dissatisfied
56%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Bob's Stores Customer Satisfaction
Bob's Stores's Customer Satisfaction score was rated highest by customers who have used Bob's Stores's products/services for 5 to 10 Years, and rated lowest by Other customers.
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Ranked Bob's Stores Customer Satisfaction the Highest
Ranked Bob's Stores Customer Satisfaction the Lowest
Bob's Stores Customer Satisfaction Score by Gender
Male customers rated Bob's Stores's Customer Satisfaction score 3 points higher than Female customers.
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17 / 100
MaleVery Satisfied | 17% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 16% | |
Dissatisfied | 0% | |
Very Dissatisfied | 67% |
14 / 100
FemaleVery Satisfied | 14% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 29% | |
Very Dissatisfied | 57% |
Bob's Stores Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Bob's Stores' Customer Satisfaction (CSAT) score was rated 13% according to Caucasian users and customers.
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13 / 100
Very Satisfied
13%
Satisfied
0%
Neither Satisfied nor Dissatisfied
12%
Dissatisfied
0%
Very Dissatisfied
75%
CSAT according to Other
Bob's Stores' Customer Satisfaction (CSAT) score was rated 0% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Bob's Stores.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
67%
Bob's Stores Customer Satisfaction Score by Age
Bob's Stores's Customer Satisfaction score was rated the highest by customers ages 66+, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Bob's Stores.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 51-55 | 0% | |||||||||||||||
| 61-65 | 0% | |||||||||||||||
| 66+ | 34% |
Bob's Stores Customer Satisfaction Score by Usage
Bob's Stores's Customer Satisfaction score was rated the highest by customers who have used Bob's Stores's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Bob's Stores Customer Satisfaction vs. Competitors
Compared to its competitors, Bob's Stores's Customer Satisfaction score is rated right above Southern California Public Radio, and is preceded by Bob's Discount Furniture.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| DICK'S Sporting Goods | 76% |
| Bob's Discount Furniture | 30% |
| Bob's Stores | 25% |
| Southern California Public Radio | 0% |
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Bob's Stores Customer Service
1.8/5
Bob's Stores has an overall Customer Service score of 1.8 out of 5 stars rated by its users and customers.
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About Bob's Stores's Customer Service
Address
160 Corporate Court, Meriden, CT 06450
Website
http://bobstores.com
Quick Insights into Bob's Stores Customer Service
Bob's Stores's Customer Service score was rated highest by customers who have used Bob's Stores's products/services for 5 to 10 Years, and rated lowest by customers who have used Bob's Stores's products/services for Over 10 Years.
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Ranked Bob's Stores Customer Service the Highest
Ranked Bob's Stores Customer Service the Lowest
Bob's Stores Customer Service Score by Gender
Bob's Stores's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.
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Male
1.5/5
Female
1.5/5
Bob's Stores Customer Service Score by Ethnicity
Bob's Stores's Customer Service score was rated 1.5 stars by both Caucasian and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Bob's Stores.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Other 1.5 | Other | 1.5 |
Bob's Stores Customer Service Score by Age
Bob's Stores's Customer Service score was rated the highest by customers ages 56-60, and the lowest by customers ages 66+.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
51-55 1.5 | 51-55 | 1.5 |
56-60 2.8 | 56-60 | 2.8 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Bob's Stores Customer Service Score by Usage
Bob's Stores's Customer Service score was rated the highest by customers who have used Bob's Stores's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Bob's Stores Customer Service vs. Competitors
Compared to its competitors, Bob's Stores's Customer Service score is rated right above Southern California Public Radio, and is preceded by Bob's Discount Furniture.
| COMPANY | Customer Service Score | |
|---|---|---|
| DICK'S Sporting Goods | 3.7/5 |
| Bob's Discount Furniture | 1.8/5 |
| Bob's Stores | 1.8/5 |
| Southern California Public Radio | N/A |
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Bob's Stores as an Employer
2.4/5
Bob's Stores has a 2.4/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
Bob's Stores scored a -60 for Net Promoter Score and a -38 for Employee Net Promoter Score. NPS gauges how likely a customer of Bob's Stores would recommend the brand to a friend. ENPS measures how likely Bob's Stores employees would recommend working at Bob's Stores to a friend.
Net Promoter Score
-60
NPS Score
| 16% | Promoters |
|---|---|
| 8% | Passive |
| 76% | Detractors |
Employee Net Promoter Score
-38
eNPS Score
| 19% | Promoters |
|---|---|
| 24% | Passive |
| 57% | Detractors |
