-50
NPS
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Bob's Discount Furniture
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About Bob's Discount Furniture's Brand
Bob's Discount Furniture is a retail furniture chain with locations across the United States. Shop online or find a nearby store at MyBobs.com! Among its major competitors, Bob's Discount Furniture is ranked in 7th place for NPS while Art Van Furniture is 1st, and Ethan Allen is 2nd.
Brand at a Glance
61%
Customer Loyalty
1.8/5
Product Quality
1.8/5
Pricing
1.8/5
Customer Service
Bob's Discount Furniture CMO
Stephen Nesle
Stephen Nesle serves as the Chief Marketing Officer for Bob's Discount Furniture. Stephen started at Bob's Discount Furniture in March of 2016. Stephen is based in the Greater New York City Area.
Bob's Discount Furniture Ranking
- #2 / 4 of its competitors
Bob's Discount Furniture NPS
Bob's Discount Furniture's Net Promoter Score (NPS) is a -50 with 22% Promoters, 6% Passives, and 72% Detractors. Net Promoter Score tracks whether Bob's Discount Furniture's customers would recommend using the product based on a scale of -100 to 100.
Bob's Discount Furniture Overall NPS
| 22% | Promoters |
|---|---|
| 6% | Passives |
| 72% | Detractors |
Bob's Discount Furniture NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2024 -53 | Nov 2024 | -53 |
Dec 2024 -53 | Dec 2024 | -53 |
Jan 2025 -53 | Jan 2025 | -53 |
Feb 2025 -53 | Feb 2025 | -53 |
Mar 2025 -51 | Mar 2025 | -51 |
Apr 2025 -52 | Apr 2025 | -52 |
May 2025 -52 | May 2025 | -52 |
Jul 2025 -52 | Jul 2025 | -52 |
Aug 2025 -52 | Aug 2025 | -52 |
Sep 2025 -52 | Sep 2025 | -52 |
Oct 2025 -52 | Oct 2025 | -52 |
Dec 2025 -52 | Dec 2025 | -52 |
How Other Brands Compare
Bob's Discount Furniture is ranked second for NPS among its competitors. Macy's and Wayfair come in first and third, with Ashley Furniture coming in at #4.
Bob's Discount Furniture |  Macy's |  Wayfair |  Ashley Furniture | |
| Global Ranking | #- | #254 | #- | #- |
| NPS | -50 | -11 | -51 | -78 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | Neutral |
| Valuation Updated every 24 hours for public companies | - | $4.88B | $21.31B | $1.28B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Bob's Discount Furniture NPS by Gender
Male customers rated Bob's Discount Furniture's NPS 4 points higher than Female customers.
Male
-71
Bob's Discount Furniture's NPS was rated -71 by Male customers on Comparably.
12%
Promoters
5%
Passives
83%
Detractors
Female
-75
Bob's Discount Furniture's NPS was rated -75 by Female customers on Comparably.
11%
Promoters
3%
Passives
86%
Detractors
Bob's Discount Furniture NPS by Ethnicity
Bob's Discount Furniture's NPS was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -64 | Caucasian | -64 |
Hispanic or Latino -40 | Hispanic or Latino | -40 |
African American/Black -64 | African American/Black | -64 |
Asian or Pacific Islander -57 | Asian or Pacific Islander | -57 |
Native American -50 | Native American | -50 |
Other -91 | Other | -91 |
Bob's Discount Furniture NPS by Age
Bob's Discount Furniture's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.
Bob's Discount Furniture NPS by Usage
Bob's Discount Furniture's NPS was rated the highest by customers who have used Bob's Discount Furniture's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -60 | Less than 1 Year | -60 |
1 to 2 Years -75 | 1 to 2 Years | -75 |
2 to 5 Years -93 | 2 to 5 Years | -93 |
5 to 10 Years -69 | 5 to 10 Years | -69 |
Over 10 Years -78 | Over 10 Years | -78 |
Bob's Discount Furniture NPS vs. Competitors
Compared to its competitors, Bob's Discount Furniture's NPS is rated right above Wayfair, and is preceded by Design Within Reach.
| COMPANY | NPS Score | |
|---|---|---|
 | Art Van Furniture | 10 |
 | Ethan Allen | -7 |
| Macy's | -11 |
 | World Market | -12 |
 | Crate and Barrel | -23 |
 | Design Within Reach | -31 |
| Bob's Discount Furniture | -50 |
| Wayfair | -51 |
 | Arhaus Furniture | -52 |
 | Aaron's | -57 |
| Ashley Furniture | -78 |
Bob's Discount Furniture Customer Reviews
Out of the 57 Bob's Discount Furniture customer reviews 10 were positive and 47 were constructive. Bob's Discount Furniture customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Bob's Discount Furniture Customer Loyalty
61%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
61% of Bob's Discount Furniture users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Bob's Discount Furniture Customer Loyalty Score by Gender
Female customers rated Bob's Discount Furniture's Customer Loyalty score 6% higher than Male customers.
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Male
55%
Yes
Female
61%
Yes
Bob's Discount Furniture Customer Loyalty Score by Ethnicity
Bob's Discount Furniture's Customer Loyalty score was rated the highest by Native American customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Bob's Discount Furniture.
60
out of 100
Caucasian
76
out of 100
Hispanic or Latino
63
out of 100
African American/Black
61
out of 100
Asian or Pacific Islander
100
out of 100
Native American
50
out of 100
Other
Bob's Discount Furniture Customer Loyalty Score by Age
Bob's Discount Furniture's Customer Loyalty score was rated the highest by customers ages 66+, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Bob's Discount Furniture.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 44% | 18-25 | 44% |
26-30 48% | 26-30 | 48% |
31-35 55% | 31-35 | 55% |
36-40 60% | 36-40 | 60% |
41-45 55% | 41-45 | 55% |
46-50 65% | 46-50 | 65% |
51-55 67% | 51-55 | 67% |
56-60 47% | 56-60 | 47% |
61-65 52% | 61-65 | 52% |
66+ 72% | 66+ | 72% |
Bob's Discount Furniture Customer Loyalty Score by Usage
Bob's Discount Furniture's Customer Loyalty score was rated the highest by customers who have used Bob's Discount Furniture's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Bob's Discount Furniture Customer Loyalty Score by Industry
Bob's Discount Furniture's Customer Loyalty score was rated the highest by Furniture industry customers, and the lowest by Construction industry customers.
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Bob's Discount Furniture Customer Loyalty vs. Competitors
Compared to its competitors, Bob's Discount Furniture's Customer Loyalty score is rated right above Wayfair, and is preceded by Design Within Reach.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Art Van Furniture | 90% |
| Aaron's | 83% |
| Ethan Allen | 82% |
| Macy's | 77% |
| World Market | 76% |
| Crate and Barrel | 65% |
| Arhaus Furniture | 63% |
| Design Within Reach | 62% |
| Bob's Discount Furniture | 61% |
| Wayfair | 61% |
| Ashley Furniture | 52% |
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Bob's Discount Furniture Product Quality
1.8/5
Bob's Discount Furniture has an overall Product Quality score of 1.8 out of 5 stars rated by its users and customers.
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Bob's Discount Furniture Product Information
Bob's Discount Furniture’s product quality score is a 1.8 out of 5 as rated by its users and customers. Reviewers from the Public Relations and Communications industry rated Bob's Discount Furniture's product the highest. Reviewers from the Tech industry rated Bob's Discount Furniture the lowest at 1.5.
- Website
- http://www.mybobs.com/
- Company Size
- 1,001-5,000 Employees
Industry
Retail
Quick Insights into Bob's Discount Furniture Product Quality
Bob's Discount Furniture's Product Quality score was rated highest by customers from the Public Relations and Communications industry, and rated lowest by customers from the Transportation industry.
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Ranked Bob's Discount Furniture Product Quality the Highest
Ranked Bob's Discount Furniture Product Quality the Lowest
Bob's Discount Furniture Product Quality Score by Gender
Bob's Discount Furniture's Product Quality score was rated 1.5 by both Female and Male customers on Comparably.
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Male
1.5/5
Female
1.5/5
Bob's Discount Furniture Product Quality Score by Ethnicity
Bob's Discount Furniture's Product Quality score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Bob's Discount Furniture.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 2.1 | Hispanic or Latino | 2.1 |
African American/Black 1.7 | African American/Black | 1.7 |
Asian or Pacific Islander 1.6 | Asian or Pacific Islander | 1.6 |
Native American 1.5 | Native American | 1.5 |
Other 1.5 | Other | 1.5 |
Bob's Discount Furniture Product Quality Score by Age
Bob's Discount Furniture's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 2.2 | 18-25 | 2.2 |
26-30 1.7 | 26-30 | 1.7 |
31-35 1.9 | 31-35 | 1.9 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.8 | 66+ | 1.8 |
Bob's Discount Furniture Product Quality Score by Usage
Bob's Discount Furniture's Product Quality score was rated the highest by customers who have used Bob's Discount Furniture's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
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Bob's Discount Furniture Product Quality Score by Industry
Bob's Discount Furniture's Product Quality score was rated the highest by Public Relations and Communications industry customers, and the lowest by Transportation industry customers.
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Bob's Discount Furniture Product Quality vs. Competitors
Compared to its competitors, Bob's Discount Furniture's Product Quality score is rated right above Ashley Furniture, and is preceded by Wayfair.
| COMPANY | Product Quality Score | |
|---|---|---|
| Art Van Furniture | 3.8/5 |
| Macy's | 3.1/5 |
| World Market | 3/5 |
| Crate and Barrel | 3/5 |
| Ethan Allen | 2.8/5 |
| Design Within Reach | 2.5/5 |
| Arhaus Furniture | 2.1/5 |
| Aaron's | 2.1/5 |
| Wayfair | 1.9/5 |
| Bob's Discount Furniture | 1.8/5 |
| Ashley Furniture | 1.5/5 |
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Bob's Discount Furniture Pricing
Bob's Discount Furniture ROI & Value For Money
1.8/5
Bob's Discount Furniture has a value for money and ROI score of 1.8 out of 5 stars rated by its users and customers.
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Bob's Discount Furniture Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Retail industry. The users from the Banking and Financial Services industry think that they had the lowest ROI from Bob's Discount Furniture.
Quick Insights into Bob's Discount Furniture ROI
Bob's Discount Furniture's ROI score was rated highest by customers from the Retail industry, and rated lowest by customers from the Transportation industry.
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Ranked Bob's Discount Furniture ROI the Highest
Ranked Bob's Discount Furniture ROI the Lowest
Bob's Discount Furniture ROI Score by Gender
Bob's Discount Furniture's ROI score was rated 1.5 by both Female and Male customers on Comparably.
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Male
1.5/5
Female
1.5/5
Bob's Discount Furniture ROI Score by Ethnicity
Bob's Discount Furniture's ROI score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Bob's Discount Furniture.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.6 | Caucasian | 1.6 |
Hispanic or Latino 2.1 | Hispanic or Latino | 2.1 |
African American/Black 1.9 | African American/Black | 1.9 |
Asian or Pacific Islander 1.5 | Asian or Pacific Islander | 1.5 |
Native American 1.9 | Native American | 1.9 |
Other 1.5 | Other | 1.5 |
Bob's Discount Furniture ROI Score by Age
Bob's Discount Furniture's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 2.1 | 18-25 | 2.1 |
26-30 1.8 | 26-30 | 1.8 |
31-35 1.9 | 31-35 | 1.9 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.9 | 66+ | 1.9 |
Bob's Discount Furniture ROI Score by Usage
Bob's Discount Furniture's ROI score was rated the highest by customers who have used Bob's Discount Furniture's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
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Bob's Discount Furniture ROI Score by Industry
Bob's Discount Furniture's ROI score was rated the highest by Retail industry customers, and the lowest by Transportation industry customers.
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Bob's Discount Furniture Pricing vs. Competitors
Compared to its competitors, Bob's Discount Furniture's ROI score is rated right above Wayfair, and is preceded by Aaron's.
| COMPANY | Pricing Score | |
|---|---|---|
| Macy's | 3.1/5 |
| World Market | 3/5 |
| Ethan Allen | 2.9/5 |
| Crate and Barrel | 2.7/5 |
| Art Van Furniture | 2.4/5 |
| Design Within Reach | 2.4/5 |
| Arhaus Furniture | 2/5 |
| Aaron's | 1.9/5 |
| Bob's Discount Furniture | 1.8/5 |
| Wayfair | 1.7/5 |
| Ashley Furniture | 1.5/5 |
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Bob's Discount Furniture Customer Satisfaction (CSAT)
Bob's Discount Furniture Customer Satisfaction (CSAT) Score
30 / 100
Bob's Discount Furniture has an overall Customer Satisfaction score of 30 rated by its users and customers.
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Very Satisfied
19%
Satisfied
11%
Neither Satisfied nor Dissatisfied
4%
Dissatisfied
8%
Very Dissatisfied
58%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Bob's Discount Furniture Customer Satisfaction
Bob's Discount Furniture's Customer Satisfaction score was rated highest by customers from the Retail industry, and rated lowest by customers from the Legal industry.
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Ranked Bob's Discount Furniture Customer Satisfaction the Highest
Ranked Bob's Discount Furniture Customer Satisfaction the Lowest
Bob's Discount Furniture Customer Satisfaction Score by Gender
Female customers rated Bob's Discount Furniture's Customer Satisfaction score 2 points higher than Male customers.
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19 / 100
MaleVery Satisfied | 10% | |
|---|---|---|
Satisfied | 9% | |
Neither Satisfied nor Dissatisfied | 5% | |
Dissatisfied | 5% | |
Very Dissatisfied | 71% |
21 / 100
FemaleVery Satisfied | 14% | |
|---|---|---|
Satisfied | 7% | |
Neither Satisfied nor Dissatisfied | 3% | |
Dissatisfied | 9% | |
Very Dissatisfied | 67% |
Bob's Discount Furniture Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Bob's Discount Furniture's Customer Satisfaction (CSAT) score was rated 23% according to Caucasian users and customers.
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23 / 100
Very Satisfied
14%
Satisfied
9%
Neither Satisfied nor Dissatisfied
2%
Dissatisfied
4%
Very Dissatisfied
71%
CSAT according to Hispanic or Latino
Bob's Discount Furniture's Customer Satisfaction (CSAT) score was rated 31% according to Hispanic or Latino users and customers.
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31 / 100
Very Satisfied
8%
Satisfied
23%
Neither Satisfied nor Dissatisfied
15%
Dissatisfied
0%
Very Dissatisfied
54%
CSAT according to African American/Black
Bob's Discount Furniture's Customer Satisfaction (CSAT) score was rated 19% according to African American/Black users and customers.
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19 / 100
Very Satisfied
19%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
12%
Very Dissatisfied
69%
CSAT according to Asian or Pacific Islander
Bob's Discount Furniture's Customer Satisfaction (CSAT) score was rated 34% according to Asian or Pacific Islander users and customers.
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34 / 100
Very Satisfied
17%
Satisfied
17%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
66%
CSAT according to Native American
Bob's Discount Furniture's Customer Satisfaction (CSAT) score was rated 25% according to Native American users and customers.
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25 / 100
Very Satisfied
25%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
75%
CSAT according to Other
Bob's Discount Furniture's Customer Satisfaction (CSAT) score was rated 9% according to Other users and customers.
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9 / 100
Very Satisfied
3%
Satisfied
6%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
17%
Very Dissatisfied
68%
Bob's Discount Furniture Customer Satisfaction Score by Age
Bob's Discount Furniture's Customer Satisfaction score was rated the highest by customers ages 26-30, and the lowest by customers ages 61-65.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 33% | |||||||||||||||
| 26-30 | 41% | |||||||||||||||
| 31-35 | 34% | |||||||||||||||
| 36-40 | 20% | |||||||||||||||
| 41-45 | 17% | |||||||||||||||
| 46-50 | 10% | |||||||||||||||
| 51-55 | 20% | |||||||||||||||
| 56-60 | 23% | |||||||||||||||
| 61-65 | 0% | |||||||||||||||
| 66+ | 20% |
Bob's Discount Furniture Customer Satisfaction Score by Usage
Bob's Discount Furniture's Customer Satisfaction score was rated the highest by customers who have used Bob's Discount Furniture's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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Bob's Discount Furniture Customer Satisfaction Score by Industry
Bob's Discount Furniture's Customer Satisfaction score was rated the highest by Retail industry customers, and the lowest by Legal industry customers.
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{
"title": "Bob's Discount Furniture Customer Satisfaction Score by Industry",
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"bars": [
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"label": "Tech",
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"label": "Civic and Social Organization",
"groupId": 507,
"score": 33,
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},
{
"label": "Construction",
"groupId": 510,
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{
"label": "Education",
"groupId": 515,
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"scoreClassName": "",
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{
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"stars": 0,
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"groupId": 521,
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"stars": 0,
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"label": "Healthcare, Hospitals and Medicine",
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"stars": 0,
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"csatScore": 34,
"text": "Bob's Discount Furniture's Customer Satisfaction score is rated by Hospitality customers on Comparably.",
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{
"label": "Legal",
"groupId": 529,
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"label": "Retail",
"groupId": 559,
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}Bob's Discount Furniture Customer Satisfaction vs. Competitors
Compared to its competitors, Bob's Discount Furniture's Customer Satisfaction score is rated right above Wayfair, and is preceded by Design Within Reach.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Art Van Furniture | 67% |
| Macy's | 52% |
| World Market | 52% |
| Ethan Allen | 47% |
| Crate and Barrel | 44% |
| Design Within Reach | 44% |
| Bob's Discount Furniture | 30% |
| Wayfair | 26% |
| Arhaus Furniture | 26% |
| Aaron's | 18% |
| Ashley Furniture | 13% |
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Bob's Discount Furniture Customer Service
1.8/5
Bob's Discount Furniture has an overall Customer Service score of 1.8 out of 5 stars rated by its users and customers.
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About Bob's Discount Furniture's Customer Service
Address
438 Tolland Turnpike, Manchester, CT 06042
Website
http://www.mybobs.com/
Phone Number
860-474-1000
Bob's Discount Furniture's Social Links
Quick Insights into Bob's Discount Furniture Customer Service
Bob's Discount Furniture's Customer Service score was rated highest by customers from the Retail industry, and rated lowest by customers from the Transportation industry.
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Ranked Bob's Discount Furniture Customer Service the Highest
Ranked Bob's Discount Furniture Customer Service the Lowest
Bob's Discount Furniture Customer Service Score by Gender
Bob's Discount Furniture's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.
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Male
1.5/5
Female
1.5/5
Bob's Discount Furniture Customer Service Score by Ethnicity
Bob's Discount Furniture's Customer Service score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
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| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.6 | Caucasian | 1.6 |
Hispanic or Latino 2.4 | Hispanic or Latino | 2.4 |
African American/Black 1.6 | African American/Black | 1.6 |
Asian or Pacific Islander 1.9 | Asian or Pacific Islander | 1.9 |
Native American 1.6 | Native American | 1.6 |
Other 1.5 | Other | 1.5 |
Bob's Discount Furniture Customer Service Score by Age
Bob's Discount Furniture's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.
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40
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| Summary | Age | Customer Service Score |
|---|---|---|
18-25 2.2 | 18-25 | 2.2 |
26-30 1.9 | 26-30 | 1.9 |
31-35 1.7 | 31-35 | 1.7 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.8 | 66+ | 1.8 |
Bob's Discount Furniture Customer Service Score by Usage
Bob's Discount Furniture's Customer Service score was rated the highest by customers who have used Bob's Discount Furniture's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
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Bob's Discount Furniture Customer Service Score by Industry
Bob's Discount Furniture's Customer Service score was rated the highest by Retail industry customers, and the lowest by Transportation industry customers.
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Bob's Discount Furniture Customer Service vs. Competitors
Compared to its competitors, Bob's Discount Furniture's Customer Service score is rated right above Wayfair, and is preceded by Arhaus Furniture.
| COMPANY | Customer Service Score | |
|---|---|---|
| Macy's | 2.9/5 |
| World Market | 2.9/5 |
| Art Van Furniture | 2.8/5 |
| Ethan Allen | 2.6/5 |
| Crate and Barrel | 2.5/5 |
| Design Within Reach | 2/5 |
| Arhaus Furniture | 1.9/5 |
| Bob's Discount Furniture | 1.8/5 |
| Wayfair | 1.7/5 |
| Aaron's | 1.5/5 |
| Ashley Furniture | 1.5/5 |
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Bob's Discount Furniture as an Employer
3.3/5
Bob's Discount Furniture has a 3.3/5 stars for its overall company culture rated by their employees
bottom
35%
CEO of Bob's Discount Furniture
In the Bottom 35% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Bob's Discount Furniture scored a -50 for Net Promoter Score and a -26 for Employee Net Promoter Score. NPS gauges how likely a customer of Bob's Discount Furniture would recommend the brand to a friend. ENPS measures how likely Bob's Discount Furniture employees would recommend working at Bob's Discount Furniture to a friend.
Net Promoter Score
-50
NPS Score
| 22% | Promoters |
|---|---|
| 6% | Passive |
| 72% | Detractors |
Employee Net Promoter Score
-26
eNPS Score
| 31% | Promoters |
|---|---|
| 12% | Passive |
| 57% | Detractors |
