13
NPS
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Bobcat Company
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About Bobcat Company's Brand
Leader in compact construction equipment. Among its major competitors, Bobcat Company is ranked in 4th place for NPS while Kubota Center is 1st, and John Deere is 2nd.
Brand at a Glance
77%
Customer Loyalty
3.5/5
Product Quality
3.4/5
Pricing
3.3/5
Customer Service
Bobcat Company Ranking
- #4 / 4 of its competitors
Bobcat Company NPS
Bobcat Company's Net Promoter Score (NPS) is a 13 with 51% Promoters, 11% Passives, and 38% Detractors. Net Promoter Score tracks whether Bobcat Company's customers would recommend using the product based on a scale of -100 to 100.
Bobcat Company Overall NPS
| 51% | Promoters |
|---|---|
| 11% | Passives |
| 38% | Detractors |
Bobcat Company NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2024 3 | Feb 2024 | 3 |
Mar 2024 7 | Mar 2024 | 7 |
Apr 2024 5 | Apr 2024 | 5 |
May 2024 5 | May 2024 | 5 |
Jun 2024 7 | Jun 2024 | 7 |
Jul 2024 7 | Jul 2024 | 7 |
Aug 2024 11 | Aug 2024 | 11 |
Oct 2024 11 | Oct 2024 | 11 |
Nov 2024 13 | Nov 2024 | 13 |
Feb 2025 12 | Feb 2025 | 12 |
Aug 2025 12 | Aug 2025 | 12 |
Sep 2025 14 | Sep 2025 | 14 |
How Other Brands Compare
Bobcat Company is ranked #4 for NPS among its competitors. Kubota Center and John Deere come in first and second, with CNH Industrial N.V. coming in at third.
Bobcat Company |  John Deere |  CNH Industrial N.V. |  Kubota Center | |
| Global Ranking | #- | #187 | #- | #- |
| NPS | 13 | 26 | 19 | 100 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $116.64B | $18.42B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Bobcat Company NPS by Gender
Male customers rated Bobcat Company's NPS 1 points higher than Female customers.
Male
-24
Bobcat Company's NPS was rated -24 by Male customers on Comparably.
33%
Promoters
10%
Passives
57%
Detractors
Female
-25
Bobcat Company's NPS was rated -25 by Female customers on Comparably.
25%
Promoters
25%
Passives
50%
Detractors
Bobcat Company NPS by Ethnicity
Bobcat Company's NPS was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -39 | Caucasian | -39 |
African American/Black -33 | African American/Black | -33 |
Other -34 | Other | -34 |
Bobcat Company NPS by Age
Bobcat Company's NPS was rated the highest by customers ages 66+, and the lowest by customers ages 46-50.
Bobcat Company NPS by Usage
Bobcat Company's NPS was rated the highest by customers who have used Bobcat Company's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -40 | Less than 1 Year | -40 |
1 to 2 Years -40 | 1 to 2 Years | -40 |
2 to 5 Years 11 | 2 to 5 Years | 11 |
5 to 10 Years -20 | 5 to 10 Years | -20 |
Over 10 Years -40 | Over 10 Years | -40 |
Bobcat Company NPS vs. Competitors
Compared to its competitors, Bobcat Company's NPS is rated right below CNH Industrial N.V..
| COMPANY | NPS Score | |
|---|---|---|
| Kubota Center | 100 |
| John Deere | 26 |
| CNH Industrial N.V. | 19 |
| Bobcat Company | 13 |
Bobcat Company Customer Reviews
Out of the 8 Bobcat Company customer reviews 4 were positive and 4 were constructive. Bobcat Company customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Bobcat Company Customer Loyalty
77%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
77% of Bobcat Company users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Bobcat Company Customer Loyalty Score by Gender
Male customers rated Bobcat Company's Customer Loyalty score 4% higher than Female customers.
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Male
82%
Yes
Female
78%
Yes
Bobcat Company Customer Loyalty Score by Ethnicity
Bobcat Company's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Bobcat Company.
91
out of 100
Caucasian
70
out of 100
African American/Black
40
out of 100
Other
Bobcat Company Customer Loyalty Score by Age
Bobcat Company's Customer Loyalty score was rated the highest by customers ages 18-25, and the lowest by customers ages 51-55.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 100% | 18-25 | 100% |
36-40 70% | 36-40 | 70% |
41-45 100% | 41-45 | 100% |
46-50 70% | 46-50 | 70% |
51-55 64% | 51-55 | 64% |
56-60 100% | 56-60 | 100% |
66+ 100% | 66+ | 100% |
Bobcat Company Customer Loyalty Score by Usage
Bobcat Company's Customer Loyalty score was rated the highest by customers who have used Bobcat Company's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Bobcat Company Customer Loyalty Score by Industry
Bobcat Company's Customer Loyalty score was rated the highest by Construction industry customers, and the lowest by Fishing and Farming industry customers.
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Bobcat Company Customer Loyalty vs. Competitors
Compared to its competitors, Bobcat Company's Customer Loyalty score is rated right below CNH Industrial N.V..
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Kubota Center | 87% |
| John Deere | 82% |
| CNH Industrial N.V. | 79% |
| Bobcat Company | 77% |
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Bobcat Company Product Quality
3.5/5
Bobcat Company has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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Bobcat Company Product Information
Bobcat Company’s product quality score is a 3.5 out of 5 as rated by its users and customers. Reviewers from the Fishing and Farming industry rated Bobcat Company's product the highest. Reviewers from the Construction industry rated Bobcat Company the lowest at 2.
- Website
- http://www.bobcat.com
- Company Size
- 1,001-5,000 Employees
Industry
Manufacturing
Quick Insights into Bobcat Company Product Quality
Bobcat Company's Product Quality score was rated highest by customers ages 66+, and rated lowest by customers ages 51-55.
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Ranked Bobcat Company Product Quality the Highest
Ranked Bobcat Company Product Quality the Lowest
Bobcat Company Product Quality Score by Gender
Male customers rated Bobcat Company's Product Quality score 0.4 stars higher than Female customers.
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Male
3/5
Female
2.6/5
Bobcat Company Product Quality Score by Ethnicity
Bobcat Company's Product Quality score was rated the highest by Other customers, and the lowest by African American/Black customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.9 | Caucasian | 2.9 |
African American/Black 1.8 | African American/Black | 1.8 |
Other 3.1 | Other | 3.1 |
Bobcat Company Product Quality Score by Age
Bobcat Company's Product Quality score was rated the highest by customers ages 66+, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Bobcat Company.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.2 | 18-25 | 3.2 |
36-40 2.8 | 36-40 | 2.8 |
41-45 3.3 | 41-45 | 3.3 |
46-50 3 | 46-50 | 3 |
51-55 1.6 | 51-55 | 1.6 |
56-60 3.7 | 56-60 | 3.7 |
66+ 4.1 | 66+ | 4.1 |
Bobcat Company Product Quality Score by Usage
Bobcat Company's Product Quality score was rated the highest by customers who have used Bobcat Company's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Bobcat Company Product Quality Score by Industry
Bobcat Company's Product Quality score was rated the highest by Fishing and Farming industry customers, and the lowest by Construction industry customers.
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Bobcat Company Product Quality vs. Competitors
Compared to its competitors, Bobcat Company's Product Quality score is rated right below CNH Industrial N.V..
| COMPANY | Product Quality Score | |
|---|---|---|
| Kubota Center | 4.2/5 |
| John Deere | 3.9/5 |
| CNH Industrial N.V. | 3.9/5 |
| Bobcat Company | 3.5/5 |
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Bobcat Company Pricing
Bobcat Company ROI & Value For Money
3.4/5
Bobcat Company has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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Bobcat Company Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Fishing and Farming industry. The users from the Construction industry think that they had the lowest ROI from Bobcat Company.
Quick Insights into Bobcat Company ROI
Bobcat Company's ROI score was rated highest by customers ages 66+, and rated lowest by customers from the Construction industry.
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Ranked Bobcat Company ROI the Highest
Ranked Bobcat Company ROI the Lowest
Bobcat Company ROI Score by Gender
Male customers rated Bobcat Company's ROI score 0.5 stars higher than Female customers.
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Male
3/5
Female
2.5/5
Bobcat Company ROI Score by Ethnicity
Bobcat Company's ROI score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Bobcat Company.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3 | Caucasian | 3 |
African American/Black 2.5 | African American/Black | 2.5 |
Other 2.6 | Other | 2.6 |
Bobcat Company ROI Score by Age
Bobcat Company's ROI score was rated the highest by customers ages 66+, and the lowest by customers ages 51-55.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.1 | 18-25 | 3.1 |
36-40 2.6 | 36-40 | 2.6 |
41-45 3.5 | 41-45 | 3.5 |
46-50 2.6 | 46-50 | 2.6 |
51-55 2.2 | 51-55 | 2.2 |
56-60 2.9 | 56-60 | 2.9 |
66+ 4.6 | 66+ | 4.6 |
Bobcat Company ROI Score by Usage
Bobcat Company's ROI score was rated the highest by customers who have used Bobcat Company's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
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Bobcat Company ROI Score by Industry
Bobcat Company's ROI score was rated the highest by Fishing and Farming industry customers, and the lowest by Construction industry customers.
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Bobcat Company Pricing vs. Competitors
Compared to its competitors, Bobcat Company's ROI score is rated right below CNH Industrial N.V..
| COMPANY | Pricing Score | |
|---|---|---|
| Kubota Center | 4.1/5 |
| John Deere | 3.8/5 |
| CNH Industrial N.V. | 3.7/5 |
| Bobcat Company | 3.4/5 |
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Bobcat Company Customer Satisfaction (CSAT)
Bobcat Company Customer Satisfaction (CSAT) Score
59 / 100
Bobcat Company has an overall Customer Satisfaction score of 59 rated by its users and customers.
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Very Satisfied
36%
Satisfied
23%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
6%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Bobcat Company Customer Satisfaction
Bobcat Company's Customer Satisfaction score was rated highest by customers ages 66+, and rated lowest by African American/Black customers.
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Ranked Bobcat Company Customer Satisfaction the Highest
Ranked Bobcat Company Customer Satisfaction the Lowest
Bobcat Company Customer Satisfaction Score by Gender
Male customers rated Bobcat Company's Customer Satisfaction score 14 points higher than Female customers.
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39 / 100
MaleVery Satisfied | 27% | |
|---|---|---|
Satisfied | 12% | |
Neither Satisfied nor Dissatisfied | 15% | |
Dissatisfied | 11% | |
Very Dissatisfied | 35% |
25 / 100
FemaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 25% | |
Dissatisfied | 0% | |
Very Dissatisfied | 50% |
Bobcat Company Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Bobcat Company's Customer Satisfaction (CSAT) score was rated 38% according to Caucasian users and customers.
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38 / 100
Very Satisfied
24%
Satisfied
14%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
14%
Very Dissatisfied
34%
CSAT according to African American/Black
Bobcat Company's Customer Satisfaction (CSAT) score was rated 0% according to African American/Black users and customers.
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0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
67%
Dissatisfied
0%
Very Dissatisfied
33%
CSAT according to Other
Bobcat Company's Customer Satisfaction (CSAT) score was rated 33% according to Other users and customers.
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33 / 100
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
67%
Bobcat Company Customer Satisfaction Score by Age
Bobcat Company's Customer Satisfaction score was rated the highest by customers ages 66+, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Bobcat Company.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 41-45 | 34% | |||||||||||||||
| 46-50 | 0% | |||||||||||||||
| 51-55 | 20% | |||||||||||||||
| 56-60 | 50% | |||||||||||||||
| 66+ | 80% |
Bobcat Company Customer Satisfaction Score by Usage
Bobcat Company's Customer Satisfaction score was rated the highest by customers who have used Bobcat Company's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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Bobcat Company Customer Satisfaction Score by Industry
Bobcat Company's Customer Satisfaction score was rated the highest by Fishing and Farming industry customers, and the lowest by Construction industry customers.
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"scoreClassName": "",
"scoreLabel": 9
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}Bobcat Company Customer Satisfaction vs. Competitors
Compared to its competitors, Bobcat Company's Customer Satisfaction score is rated right below CNH Industrial N.V..
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Kubota Center | 100% |
| John Deere | 74% |
| CNH Industrial N.V. | 71% |
| Bobcat Company | 59% |
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Bobcat Company Customer Service
3.3/5
Bobcat Company has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
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About Bobcat Company's Customer Service
Address
250 E Beaton Dr, West Fargo, ND 58078
Website
http://www.bobcat.com
Phone Number
7012418700
Bobcat Company's Social Links
Quick Insights into Bobcat Company Customer Service
Bobcat Company's Customer Service score was rated highest by customers ages 66+, and rated lowest by customers from the Construction industry.
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Ranked Bobcat Company Customer Service the Highest
Ranked Bobcat Company Customer Service the Lowest
Bobcat Company Customer Service Score by Gender
Male customers rated Bobcat Company's Customer Service score 0.5 stars higher than Female customers.
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Male
2.7/5
Female
2.2/5
Bobcat Company Customer Service Score by Ethnicity
Bobcat Company's Customer Service score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Bobcat Company.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.5 | Caucasian | 2.5 |
African American/Black 2.1 | African American/Black | 2.1 |
Other 2 | Other | 2 |
Bobcat Company Customer Service Score by Age
Bobcat Company's Customer Service score was rated the highest by customers ages 66+, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Bobcat Company.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.4 | 18-25 | 3.4 |
36-40 2.8 | 36-40 | 2.8 |
41-45 2.1 | 41-45 | 2.1 |
46-50 2 | 46-50 | 2 |
51-55 1.6 | 51-55 | 1.6 |
56-60 3.2 | 56-60 | 3.2 |
66+ 4.6 | 66+ | 4.6 |
Bobcat Company Customer Service Score by Usage
Bobcat Company's Customer Service score was rated the highest by customers who have used Bobcat Company's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Bobcat Company Customer Service Score by Industry
Bobcat Company's Customer Service score was rated the highest by Fishing and Farming industry customers, and the lowest by Construction industry customers.
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Bobcat Company Customer Service vs. Competitors
Compared to its competitors, Bobcat Company's Customer Service score is rated right below John Deere.
| COMPANY | Customer Service Score | |
|---|---|---|
| CNH Industrial N.V. | 4.1/5 |
| Kubota Center | 4/5 |
| John Deere | 3.8/5 |
| Bobcat Company | 3.3/5 |
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Bobcat Company as an Employer
3.9/5
Bobcat Company has a 3.9/5 stars for its overall company culture rated by their employees
top
20%
Consumer vs. Employees
Bobcat Company scored a 13 for Net Promoter Score and a 9 for Employee Net Promoter Score. NPS gauges how likely a customer of Bobcat Company would recommend the brand to a friend. ENPS measures how likely Bobcat Company employees would recommend working at Bobcat Company to a friend.
Net Promoter Score
13
NPS Score
| 51% | Promoters |
|---|---|
| 11% | Passive |
| 38% | Detractors |
Employee Net Promoter Score
9
eNPS Score
| 42% | Promoters |
|---|---|
| 25% | Passive |
| 33% | Detractors |
