100
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Bookbyte
Marketing or Exec? Claim Your Free Account
About Bookbyte's Brand
Buy and rent college books for less. Sell textbooks for more. Among its major competitors, Bookbyte is ranked in 1st place for NPS while Chegg is 2nd, and eCampus.com is 3rd.
Brand at a Glance
100%
Customer Loyalty
4.5/5
Product Quality
4.5/5
Pricing
4.5/5
Customer Service
Bookbyte Ranking
- #1 / 4 of its competitors
Bookbyte NPS
Bookbyte's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Bookbyte's customers would recommend using the product based on a scale of -100 to 100.
Bookbyte Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Bookbyte NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2021 100 | Jun 2021 | 100 |
Feb 2023 100 | Feb 2023 | 100 |
How Other Brands Compare
Bookbyte is ranked first for NPS among its competitors. Chegg and eCampus.com come in second and third, with Cramster coming in at #4.
Bookbyte |  Chegg |  eCampus.com |  Cramster | |
| Global Ranking | #- | #544 | #- | #- |
| NPS | 100 | 6 | -100 | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $14.07B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Bookbyte NPS vs. Competitors
Compared to its competitors, Bookbyte's NPS is rated right above Chegg.
| COMPANY | NPS Score | |
|---|---|---|
| Bookbyte | 100 |
| Chegg | 6 |
| eCampus.com | -100 |
Bookbyte Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Bookbyte users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Bookbyte Customer Loyalty vs. Competitors
Compared to its competitors, Bookbyte's Customer Loyalty score is rated right above eCampus.com.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Bookbyte | 100% |
| eCampus.com | 100% |
| Chegg | 76% |
Unlock Bookbyte Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Bookbyte Customer Loyalty vs. Competitors data and gain insights into your customers today.
Bookbyte Product Quality
4.5/5
Bookbyte has an overall Product Quality score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Bookbyte's overall Product Quality score rated by its users and customers.
Bookbyte Product Information
Bookbyte’s product quality score is a 4.5 out of 5 as rated by its users and customers.
- Website
- http://www.bookbyte.com
- Company Size
- 51-200 Employees
Industry
Tech
Ecommerce and Marketplaces
Education
Bookbyte Product Quality vs. Competitors
Compared to its competitors, Bookbyte's Product Quality score is rated right above Chegg.
| COMPANY | Product Quality Score | |
|---|---|---|
| Bookbyte | 4.5/5 |
| Chegg | 3.4/5 |
| eCampus.com | 1.5/5 |
Unlock Bookbyte Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Bookbyte Product Quality vs. Competitors data and gain insights into your customers today.
Bookbyte Pricing
Bookbyte ROI & Value For Money
4.5/5
Bookbyte has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Bookbyte's overall ROI score rated by its users and customers.
Bookbyte Pricing vs. Competitors
Compared to its competitors, Bookbyte's ROI score is rated right above Chegg.
| COMPANY | Pricing Score | |
|---|---|---|
| Bookbyte | 4.5/5 |
| Chegg | 3.2/5 |
| eCampus.com | 1.5/5 |
Unlock Bookbyte ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Bookbyte ROI vs. Competitors data and gain insights into your customers today.
Bookbyte Customer Satisfaction (CSAT)
Bookbyte Customer Satisfaction (CSAT) Score
100 / 100
Bookbyte has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Bookbyte Customer Satisfaction vs. Competitors
Compared to its competitors, Bookbyte's Customer Satisfaction score is rated right above Chegg.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Bookbyte | 100% |
| Chegg | 44% |
| eCampus.com | 0% |
Unlock Bookbyte Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Bookbyte Customer Satisfaction vs. Competitors data and gain insights into your customers today.
Bookbyte Customer Service
4.5/5
Bookbyte has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Bookbyte's overall Customer Service score rated by its users and customers.
About Bookbyte's Customer Service
Address
2800 Pringle Rd. S.E., Suite #100, Salem, OR
Website
http://www.bookbyte.com
Phone Number
866-456-2983
Bookbyte Customer Service vs. Competitors
Compared to its competitors, Bookbyte's Customer Service score is rated right above Chegg.
| COMPANY | Customer Service Score | |
|---|---|---|
| Bookbyte | 4.5/5 |
| Chegg | 3.1/5 |
| eCampus.com | 1.5/5 |
Unlock Bookbyte Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Bookbyte Customer Service vs. Competitors data and gain insights into your customers today.
Consumer vs. Employees
Bookbyte scored a 100 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Bookbyte would recommend the brand to a friend. ENPS measures how likely Bookbyte employees would recommend working at Bookbyte to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
