-100
NPS
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eCampus.com
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About eCampus.com's Brand
eCampus.com is a premier etailer of new, used and electronic textbooks for sale or rent, study materials and book buyback services. Among its major competitors, eCampus.com is ranked in 3rd place for NPS while Bookbyte is 1st, and Chegg is 2nd.
Brand at a Glance
100%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
eCampus.com Ranking
- #3 / 4 of its competitors
eCampus.com NPS
eCampus.com's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether eCampus.com's customers would recommend using the product based on a scale of -100 to 100.
eCampus.com Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
eCampus.com NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2024 -100 | Sep 2024 | -100 |
How Other Brands Compare
eCampus.com is ranked third for NPS among its competitors. Bookbyte and Chegg come in first and second, with Nebraska Book Company coming in at #4.
eCampus.com |  Chegg |  Bookbyte |  Nebraska Book Company | |
| Global Ranking | #- | #544 | #- | #- |
| NPS | -100 | 6 | 100 | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $14.07B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
eCampus.com NPS vs. Competitors
Compared to its competitors, eCampus.com's NPS is rated right below Chegg.
| COMPANY | NPS Score | |
|---|---|---|
| Bookbyte | 100 |
| Chegg | 6 |
| eCampus.com | -100 |
eCampus.com Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of eCampus.com users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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eCampus.com Customer Loyalty vs. Competitors
Compared to its competitors, eCampus.com's Customer Loyalty score is rated right above Chegg, and is preceded by Bookbyte.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Bookbyte | 100% |
| eCampus.com | 100% |
| Chegg | 76% |
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eCampus.com Product Quality
1.5/5
eCampus.com has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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eCampus.com Product Information
eCampus.com’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://ecampus.com
- Company Size
- 51-200 Employees
Industry
Tech
Ecommerce and Marketplaces
eCampus.com Product Quality vs. Competitors
Compared to its competitors, eCampus.com's Product Quality score is rated right below Chegg.
| COMPANY | Product Quality Score | |
|---|---|---|
| Bookbyte | 4.5/5 |
| Chegg | 3.4/5 |
| eCampus.com | 1.5/5 |
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eCampus.com Pricing
eCampus.com ROI & Value For Money
1.5/5
eCampus.com has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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eCampus.com Pricing vs. Competitors
Compared to its competitors, eCampus.com's ROI score is rated right below Chegg.
| COMPANY | Pricing Score | |
|---|---|---|
| Bookbyte | 4.5/5 |
| Chegg | 3.2/5 |
| eCampus.com | 1.5/5 |
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eCampus.com Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
100%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
eCampus.com Customer Satisfaction vs. Competitors
Compared to its competitors, eCampus.com's Customer Satisfaction score is rated right below Chegg.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Bookbyte | 100% |
| Chegg | 44% |
| eCampus.com | 0% |
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eCampus.com Customer Service
1.5/5
eCampus.com has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About eCampus.com's Customer Service
Address
2415 Palumbo Drive, Lexington, KY 40509
Website
http://ecampus.com
eCampus.com Customer Service vs. Competitors
Compared to its competitors, eCampus.com's Customer Service score is rated right below Chegg.
| COMPANY | Customer Service Score | |
|---|---|---|
| Bookbyte | 4.5/5 |
| Chegg | 3.1/5 |
| eCampus.com | 1.5/5 |
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eCampus.com as an Employer
3.7/5
eCampus.com has a 3.7/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
eCampus.com scored a -100 for Net Promoter Score and a 34 for Employee Net Promoter Score. NPS gauges how likely a customer of eCampus.com would recommend the brand to a friend. ENPS measures how likely eCampus.com employees would recommend working at eCampus.com to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
34
eNPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
