15
NPS
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Boscovs
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About Boscovs' Brand
Among its major competitors, Boscovs is ranked in 1st place for NPS while Macy's is 2nd, and Belk is 3rd.
Brand at a Glance
86%
Customer Loyalty
3.6/5
Product Quality
3.4/5
Pricing
3.2/5
Customer Service
Boscovs Ranking
- #1 / 4 of its competitors
Boscovs NPS
Boscovs's Net Promoter Score (NPS) is a 15 with 48% Promoters, 19% Passives, and 33% Detractors. Net Promoter Score tracks whether Boscovs's customers would recommend using the product based on a scale of -100 to 100.
Boscovs Overall NPS
| 48% | Promoters |
|---|---|
| 19% | Passives |
| 33% | Detractors |
Boscovs NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2024 -8 | Mar 2024 | -8 |
Apr 2024 -10 | Apr 2024 | -10 |
May 2024 -7 | May 2024 | -7 |
Jun 2024 -4 | Jun 2024 | -4 |
Jul 2024 -1 | Jul 2024 | -1 |
Sep 2024 6 | Sep 2024 | 6 |
Oct 2024 6 | Oct 2024 | 6 |
Nov 2024 11 | Nov 2024 | 11 |
Dec 2024 10 | Dec 2024 | 10 |
Feb 2025 13 | Feb 2025 | 13 |
Mar 2025 10 | Mar 2025 | 10 |
May 2025 14 | May 2025 | 14 |
How Other Brands Compare
Boscovs is ranked first for NPS among its competitors. Macy's and Belk come in second and third, with J. C. Penney coming in at #4.
Boscovs |  Macy's |  J. C. Penney |  Belk | |
| Global Ranking | #- | #254 | #- | #- |
| NPS | 15 | -11 | -39 | -21 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | Neutral |
| Valuation Updated every 24 hours for public companies | - | $4.88B | $58.39M | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Boscovs NPS by Gender
Female customers rated Boscovs's NPS 22 points higher than Male customers.
Male
-11
Boscovs's NPS was rated -11 by Male customers on Comparably.
33%
Promoters
23%
Passives
44%
Detractors
Female
11
Boscovs's NPS was rated 11 by Female customers on Comparably.
49%
Promoters
13%
Passives
38%
Detractors
Boscovs NPS by Ethnicity
Boscovs's NPS was rated 8 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 8 | Caucasian | 8 |
Boscovs NPS by Age
Boscovs's NPS was rated the highest by customers ages 66+, and the lowest by customers ages 56-60.
Boscovs NPS by Usage
Boscovs's NPS was rated the highest by customers who have used Boscovs's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years 40 | 2 to 5 Years | 40 |
5 to 10 Years -50 | 5 to 10 Years | -50 |
Over 10 Years 33 | Over 10 Years | 33 |
Boscovs NPS vs. Competitors
Compared to its competitors, Boscovs's NPS is rated right above Macy's.
| COMPANY | NPS Score | |
|---|---|---|
| Boscovs | 15 |
| Macy's | -11 |
| Belk | -21 |
| J. C. Penney | -39 |
Boscovs Customer Reviews
Out of the 2 Boscovs customer reviews 0 were positive and 2 were constructive. Boscovs customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
Boscovs Customer Loyalty
86%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
86% of Boscovs users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Boscovs Customer Loyalty Score by Gender
Male customers rated Boscovs's Customer Loyalty score 12% higher than Female customers.
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Male
90%
Yes
Female
78%
Yes
Boscovs Customer Loyalty Score by Ethnicity
Boscovs's Customer Loyalty score was rated 79% by Caucasian customers on Comparably.
% who answered "Yes"
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79
out of 100
Caucasian
Boscovs Customer Loyalty Score by Age
Boscovs's Customer Loyalty score was rated the highest by customers ages 66+, and the lowest by customers ages 56-60.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
56-60 78% | 56-60 | 78% |
66+ 89% | 66+ | 89% |
Boscovs Customer Loyalty Score by Usage
Boscovs's Customer Loyalty score was rated the highest by customers who have used Boscovs's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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Boscovs Customer Loyalty vs. Competitors
Compared to its competitors, Boscovs's Customer Loyalty score is rated right above J. C. Penney.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Boscovs | 86% |
| J. C. Penney | 78% |
| Macy's | 77% |
| Belk | 77% |
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Boscovs Product Quality
3.6/5
Boscovs has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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Boscovs Product Information
Boscovs’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Website
- http://boscovs.com
- Company Size
- 1,001-5,000 Employees
Industry
Retail
Quick Insights into Boscovs Product Quality
Boscovs's Product Quality score was rated highest by customers who have used Boscovs's products/services for Over 10 Years, and rated lowest by customers ages 56-60.
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Ranked Boscovs Product Quality the Highest
Ranked Boscovs Product Quality the Lowest
Boscovs Product Quality Score by Gender
Female customers rated Boscovs's Product Quality score 0.3 stars higher than Male customers.
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Male
3.4/5
Female
3.7/5
Boscovs Product Quality Score by Ethnicity
Boscovs's Product Quality score was rated 3.8 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.8 | Caucasian | 3.8 |
Boscovs Product Quality Score by Age
Boscovs's Product Quality score was rated the highest by customers ages 66+, and the lowest by customers ages 56-60.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
56-60 2.7 | 56-60 | 2.7 |
66+ 3.9 | 66+ | 3.9 |
Boscovs Product Quality Score by Usage
Boscovs's Product Quality score was rated the highest by customers who have used Boscovs's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
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Boscovs Product Quality vs. Competitors
Compared to its competitors, Boscovs's Product Quality score is rated right above Macy's.
| COMPANY | Product Quality Score | |
|---|---|---|
| Boscovs | 3.6/5 |
| Macy's | 3.1/5 |
| Belk | 2.9/5 |
| J. C. Penney | 2.5/5 |
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Boscovs Pricing
Boscovs ROI & Value For Money
3.4/5
Boscovs has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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Quick Insights into Boscovs ROI
Boscovs's ROI score was rated highest by customers who have used Boscovs's products/services for 2 to 5 Years, and rated lowest by customers ages 56-60.
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Ranked Boscovs ROI the Highest
Ranked Boscovs ROI the Lowest
Boscovs ROI Score by Gender
Male customers rated Boscovs's ROI score 0.2 stars higher than Female customers.
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Male
3.5/5
Female
3.3/5
Boscovs ROI Score by Ethnicity
Boscovs's ROI score was rated 3.6 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.6 | Caucasian | 3.6 |
Boscovs ROI Score by Age
Boscovs's ROI score was rated the highest by customers ages 66+, and the lowest by customers ages 56-60.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
56-60 2.1 | 56-60 | 2.1 |
66+ 3.7 | 66+ | 3.7 |
Boscovs ROI Score by Usage
Boscovs's ROI score was rated the highest by customers who have used Boscovs's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
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Boscovs Pricing vs. Competitors
Compared to its competitors, Boscovs's ROI score is rated right above Macy's.
| COMPANY | Pricing Score | |
|---|---|---|
| Boscovs | 3.4/5 |
| Macy's | 3.1/5 |
| Belk | 3.1/5 |
| J. C. Penney | 2.6/5 |
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Boscovs Customer Satisfaction (CSAT)
Boscovs Customer Satisfaction (CSAT) Score
66 / 100
Boscovs has an overall Customer Satisfaction score of 66 rated by its users and customers.
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Very Satisfied
45%
Satisfied
21%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
11%
Very Dissatisfied
16%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Boscovs Customer Satisfaction
Boscovs's Customer Satisfaction score was rated highest by customers who have used Boscovs's products/services for Over 10 Years, and rated lowest by customers who have used Boscovs's products/services for 5 to 10 Years.
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Ranked Boscovs Customer Satisfaction the Highest
Ranked Boscovs Customer Satisfaction the Lowest
Boscovs Customer Satisfaction Score by Gender
Female customers rated Boscovs's Customer Satisfaction score 19 points higher than Male customers.
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56 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 23% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 11% | |
Very Dissatisfied | 33% |
75 / 100
FemaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 12% | |
Very Dissatisfied | 13% |
Boscovs Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Boscovs' Customer Satisfaction (CSAT) score was rated 69% according to Caucasian users and customers.
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69 / 100
Very Satisfied
54%
Satisfied
15%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
8%
Very Dissatisfied
23%
Boscovs Customer Satisfaction Score by Age
Boscovs's Customer Satisfaction score was rated the highest by customers ages 66+, and the lowest by customers ages 56-60.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 56-60 | 50% | |||||||||||||||
| 66+ | 63% |
Boscovs Customer Satisfaction Score by Usage
Boscovs's Customer Satisfaction score was rated the highest by customers who have used Boscovs's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
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Boscovs Customer Satisfaction vs. Competitors
Compared to its competitors, Boscovs's Customer Satisfaction score is rated right above Macy's.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Boscovs | 66% |
| Macy's | 52% |
| Belk | 43% |
| J. C. Penney | 37% |
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Boscovs Customer Service
3.2/5
Boscovs has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About Boscovs's Customer Service
Website
http://boscovs.com
Quick Insights into Boscovs Customer Service
Boscovs's Customer Service score was rated highest by customers who have used Boscovs's products/services for Over 10 Years, and rated lowest by customers who have used Boscovs's products/services for 5 to 10 Years.
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Ranked Boscovs Customer Service the Highest
Ranked Boscovs Customer Service the Lowest
Boscovs Customer Service Score by Gender
Female customers rated Boscovs's Customer Service score 0.5 stars higher than Male customers.
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Male
3/5
Female
3.5/5
Boscovs Customer Service Score by Ethnicity
Boscovs's Customer Service score was rated 3.3 stars by Caucasian customers on Comparably.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.3 | Caucasian | 3.3 |
Boscovs Customer Service Score by Age
Boscovs's Customer Service score was rated the highest by customers ages 66+, and the lowest by customers ages 56-60.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
56-60 2.2 | 56-60 | 2.2 |
66+ 3.3 | 66+ | 3.3 |
Boscovs Customer Service Score by Usage
Boscovs's Customer Service score was rated the highest by customers who have used Boscovs's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
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Boscovs Customer Service vs. Competitors
Compared to its competitors, Boscovs's Customer Service score is rated right above Macy's.
| COMPANY | Customer Service Score | |
|---|---|---|
| Boscovs | 3.2/5 |
| Macy's | 2.9/5 |
| Belk | 2.7/5 |
| J. C. Penney | 2.3/5 |
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Boscovs as an Employer
Consumer vs. Employees
Boscovs scored a 15 for Net Promoter Score and a -29 for Employee Net Promoter Score. NPS gauges how likely a customer of Boscovs would recommend the brand to a friend. ENPS measures how likely Boscovs employees would recommend working at Boscovs to a friend.
Net Promoter Score
15
NPS Score
| 48% | Promoters |
|---|---|
| 19% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
-29
eNPS Score
| 32% | Promoters |
|---|---|
| 7% | Passive |
| 61% | Detractors |
