-100
NPS
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Boss
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About Boss' Brand
BOSS Snowplow is a worldwide leader in snow and ice control with a growing line up for trucks, Among its major competitors, Boss is ranked in 4th place for NPS while Armani is 1st, and Aquent is 2nd.
Brand at a Glance
100%
Customer Loyalty
2.7/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Boss Ranking
- #4 / 4 of its competitors
Boss NPS
Boss's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Boss's customers would recommend using the product based on a scale of -100 to 100.
Boss Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Boss NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2022 -100 | Nov 2022 | -100 |
Feb 2024 -100 | Feb 2024 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Boss Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Boss users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Boss Customer Loyalty vs. Competitors
Compared to its competitors, Boss's Customer Loyalty score is rated right above Armani.
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Boss Product Quality
2.7/5
Boss has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
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Boss Product Information
Boss’s product quality score is a 2.7 out of 5 as rated by its users and customers.
- Website
- http://bossplow.com
- Company Size
- 201-500 Employees
Industry
Tech
Agriculture & Farming
Manufacturing
Boss Product Quality vs. Competitors
Compared to its competitors, Boss's Product Quality score is rated right above Nuve, and is preceded by Manager.
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Boss Pricing
Boss ROI & Value For Money
1.5/5
Boss has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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Boss Pricing vs. Competitors
Compared to its competitors, Boss's ROI score is rated right above Nuve, and is preceded by Manager.
Unlock Boss ROI vs. Competitors Data
VS
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Boss Customer Satisfaction (CSAT)
Boss Customer Satisfaction (CSAT) Score
50 / 100
Boss has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Boss Customer Satisfaction vs. Competitors
Compared to its competitors, Boss's Customer Satisfaction score is rated right above Manager, and is preceded by Aquent.
Unlock Boss Customer Satisfaction vs. Competitors Data
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Boss Customer Service
1.5/5
Boss has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About Boss's Customer Service
Address
2010 THE BOSS WAY Iron Mountain, Michigan, ND 49801
Website
http://bossplow.com
Boss Customer Service vs. Competitors
Compared to its competitors, Boss's Customer Service score is rated right above Nuve, and is preceded by Manager.
Unlock Boss Customer Service vs. Competitors Data
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Sign Up for Brand Profile PRO to get the full Boss Customer Service vs. Competitors data and gain insights into your customers today.
Boss as an Employer
3.2/5
Boss has a 3.2/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
Boss scored a -100 for Net Promoter Score and a 13 for Employee Net Promoter Score. NPS gauges how likely a customer of Boss would recommend the brand to a friend. ENPS measures how likely Boss employees would recommend working at Boss to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
13
eNPS Score
| 42% | Promoters |
|---|---|
| 29% | Passive |
| 29% | Detractors |
