6
NPS
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Braintree
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About Braintree's Brand
We provide the global commerce tools people need to build businesses, accept payments, and enable commerce for their users. Among its major competitors, Braintree is ranked in 3rd place for NPS while Stripe is 1st, and Adyen is 2nd.Their current market cap is $289.91B
Brand at a Glance
60%
Customer Loyalty
2.9/5
Product Quality
3/5
Pricing
2.9/5
Customer Service
Braintree Ranking
- #3 / 4 of its competitors
Braintree NPS
Braintree's Net Promoter Score (NPS) is a 6 with 50% Promoters, 6% Passives, and 44% Detractors. Net Promoter Score tracks whether Braintree's customers would recommend using the product based on a scale of -100 to 100.
Braintree Overall NPS
| 50% | Promoters |
|---|---|
| 6% | Passives |
| 44% | Detractors |
Braintree NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 66 | Aug 2020 | 66 |
Dec 2020 50 | Dec 2020 | 50 |
Jan 2021 54 | Jan 2021 | 54 |
Apr 2021 59 | Apr 2021 | 59 |
Nov 2021 46 | Nov 2021 | 46 |
Jan 2023 36 | Jan 2023 | 36 |
Mar 2023 27 | Mar 2023 | 27 |
Apr 2023 19 | Apr 2023 | 19 |
May 2023 10 | May 2023 | 10 |
Jun 2023 6 | Jun 2023 | 6 |
How Other Brands Compare
Braintree is ranked third for NPS among its competitors. Stripe and Adyen come in first and second, with Worldpay coming in at #4. Among those competitors, it is the most valued company.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Braintree Customer Loyalty
60%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
60% of Braintree users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Braintree Customer Loyalty vs. Competitors
Compared to its competitors, Braintree's Customer Loyalty score is rated right below Worldpay.
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VS
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Braintree Product Quality
2.9/5
Braintree has an overall Product Quality score of 2.9 out of 5 stars rated by its users and customers.
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Braintree Product Information
Braintree serves markets in the United States, Europe, Australia, Canada, and Germany. Braintree supports Web devices and offers products for small, medium, and large sized businesses.
Braintree’s product quality score is a 2.9 out of 5 as rated by its users and customers.
- Company Size
- 501-1,000 Employees
Industry
Tech
Business Services
Ecommerce and Marketplaces
FinTech
Languages Supported
English
Product Type
Payment Management Software
Payment Gateway Software
Braintree Product Quality vs. Competitors
Compared to its competitors, Braintree's Product Quality score is rated right above Worldpay, and is preceded by Stripe.
Unlock Braintree Product Quality vs. Competitors Data
VS
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Braintree Pricing
Braintree ROI & Value For Money
3/5
Braintree has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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Braintree Pricing Plans
Braintree has a pricing structure that accommodates small, medium, and large businesses.
Who Uses Braintree?
Small Businesses
Medium Businesses
Large Enterprises
Braintree Pricing vs. Competitors
Compared to its competitors, Braintree's ROI score is rated right above Worldpay, and is preceded by Stripe.
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VS
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Braintree Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
50%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Braintree Customer Satisfaction vs. Competitors
Compared to its competitors, Braintree's Customer Satisfaction score is rated right below Worldpay.
Unlock Braintree Customer Satisfaction vs. Competitors Data
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Braintree Customer Service
2.9/5
Braintree has an overall Customer Service score of 2.9 out of 5 stars rated by its users and customers.
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About Braintree's Customer Service
Address
222 W Merchandise Mart Plaza #800, Chicago, IL 60654
Website
http://braintreepayments.com/
Phone Number
(877) 434-2894
Braintree Customer Service vs. Competitors
Compared to its competitors, Braintree's Customer Service score is rated right above Worldpay, and is preceded by Stripe.
Unlock Braintree Customer Service vs. Competitors Data
VS
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Braintree as an Employer
4.5/5
Braintree has a 4.5/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Braintree scored a 6 for Net Promoter Score and a 34 for Employee Net Promoter Score. NPS gauges how likely a customer of Braintree would recommend the brand to a friend. ENPS measures how likely Braintree employees would recommend working at Braintree to a friend.
Net Promoter Score
6
NPS Score
| 50% | Promoters |
|---|---|
| 6% | Passive |
| 44% | Detractors |
Employee Net Promoter Score
34
eNPS Score
| 56% | Promoters |
|---|---|
| 22% | Passive |
| 22% | Detractors |
