-100
NPS
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BrightBytes
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About BrightBytes' Brand
BrightBytes is a SaaS-based data analytics platform that measures and links the use of technology to learning outcomes. Among its major competitors, BrightBytes is ranked in 5th place for NPS while Qualtrics is 1st, and Ellucian is 2nd.Their current valuation is $150.00M
Brand at a Glance
100%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
BrightBytes Ranking
- #4 / 4 of its competitors
BrightBytes NPS
BrightBytes's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether BrightBytes's customers would recommend using the product based on a scale of -100 to 100.
BrightBytes Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
BrightBytes NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2021 -100 | Feb 2021 | -100 |
How Other Brands Compare
BrightBytes is ranked #4 for NPS among its competitors. Qualtrics and Ellucian come in first and second, with Education Elements coming in at third. Among those competitors, it is the lowest valued company behind Qualtrics.
BrightBytes |  Qualtrics |  Ellucian |  Education Elements | |
| Global Ranking | #- | #274 | #- | #- |
| NPS | -100 | 37 | -1 | -100 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | $150.00M | $3.58B | $983.75M | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
BrightBytes NPS vs. Competitors
Compared to its competitors, BrightBytes's NPS is rated right below ExamSoft Worldwide.
| COMPANY | NPS Score | |
|---|---|---|
| Qualtrics | 37 |
| Ellucian | -1 |
| Education Elements | -100 |
 | ExamSoft Worldwide | -100 |
| BrightBytes | -100 |
BrightBytes Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of BrightBytes users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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BrightBytes Customer Loyalty vs. Competitors
Compared to its competitors, BrightBytes's Customer Loyalty score is rated right above Qualtrics.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| BrightBytes | 100% |
| Qualtrics | 83% |
| Ellucian | 79% |
| Education Elements | 10% |
| ExamSoft Worldwide | 10% |
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BrightBytes Product Quality
1.5/5
BrightBytes has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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BrightBytes Product Information
BrightBytes’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://www.brightbytes.net
- Company Size
- 51-200 Employees
Industry
Tech
Analytics
Big Data
Education
SaaS
BrightBytes Product Quality vs. Competitors
Compared to its competitors, BrightBytes's Product Quality score is rated right below Education Elements.
| COMPANY | Product Quality Score | |
|---|---|---|
| Qualtrics | 4.1/5 |
| Ellucian | 3.8/5 |
| ExamSoft Worldwide | 2.5/5 |
| Education Elements | 1.5/5 |
| BrightBytes | 1.5/5 |
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BrightBytes Pricing
BrightBytes ROI & Value For Money
1.5/5
BrightBytes has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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BrightBytes Pricing vs. Competitors
Compared to its competitors, BrightBytes's ROI score is rated right below Education Elements.
| COMPANY | Pricing Score | |
|---|---|---|
| Qualtrics | 3.9/5 |
| Ellucian | 3.7/5 |
| ExamSoft Worldwide | 2.5/5 |
| Education Elements | 1.5/5 |
| BrightBytes | 1.5/5 |
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BrightBytes Customer Service
1.5/5
BrightBytes has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About BrightBytes's Customer Service
Address
490 2nd St, STE #302, San Francisco, CA 94107
Website
http://www.brightbytes.net
Phone Number
(877)433-4036
BrightBytes Customer Service vs. Competitors
Compared to its competitors, BrightBytes's Customer Service score is rated right below ExamSoft Worldwide.
| COMPANY | Customer Service Score | |
|---|---|---|
| Qualtrics | 4/5 |
| Ellucian | 3.6/5 |
| Education Elements | 1.5/5 |
| ExamSoft Worldwide | 1.5/5 |
| BrightBytes | 1.5/5 |
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BrightBytes as an Employer
3.4/5
BrightBytes has a 3.4/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
BrightBytes scored a -100 for Net Promoter Score and a 8 for Employee Net Promoter Score. NPS gauges how likely a customer of BrightBytes would recommend the brand to a friend. ENPS measures how likely BrightBytes employees would recommend working at BrightBytes to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
8
eNPS Score
| 46% | Promoters |
|---|---|
| 16% | Passive |
| 38% | Detractors |
