3
NPS
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Bristol Farms
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About Bristol Farms' Brand
Bristol Farms has collected a long string of accolades since our first store opened in 1982 in Rolling Hills, CA. Among its major competitors, Bristol Farms is ranked in 4th place for NPS while Trader Joe's is 1st, and Whole Foods Market is 2nd.
Brand at a Glance
78%
Customer Loyalty
3.5/5
Product Quality
3/5
Pricing
3.4/5
Customer Service
Bristol Farms Ranking
- #4 / 4 of its competitors
Bristol Farms NPS
Bristol Farms's Net Promoter Score (NPS) is a 3 with 43% Promoters, 17% Passives, and 40% Detractors. Net Promoter Score tracks whether Bristol Farms's customers would recommend using the product based on a scale of -100 to 100.
Bristol Farms Overall NPS
| 43% | Promoters |
|---|---|
| 17% | Passives |
| 40% | Detractors |
Bristol Farms NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2023 -17 | Dec 2023 | -17 |
Jan 2024 -12 | Jan 2024 | -12 |
Apr 2024 -10 | Apr 2024 | -10 |
Jul 2024 -7 | Jul 2024 | -7 |
Sep 2024 -10 | Sep 2024 | -10 |
Dec 2024 -6 | Dec 2024 | -6 |
Jan 2025 -5 | Jan 2025 | -5 |
Mar 2025 -3 | Mar 2025 | -3 |
Jun 2025 0 | Jun 2025 | 0 |
Jul 2025 0 | Jul 2025 | 0 |
Sep 2025 2 | Sep 2025 | 2 |
Jan 2026 3 | Jan 2026 | 3 |
How Other Brands Compare
Bristol Farms is ranked #4 for NPS among its competitors. Trader Joe's and Whole Foods Market come in first and second, with Albertsons Companies coming in at third.
Bristol Farms |  Trader Joe's |  Whole Foods Market |  Albertsons Companies | |
| Global Ranking | #- | #11 | #68 | #197 |
| NPS | 3 | 46 | 19 | 3 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | - | Neutral | Neutral |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Bristol Farms NPS by Gender
Male customers rated Bristol Farms's NPS 41 points higher than Female customers.
Male
25
Bristol Farms's NPS was rated 25 by Male customers on Comparably.
50%
Promoters
25%
Passives
25%
Detractors
Female
-16
Bristol Farms's NPS was rated -16 by Female customers on Comparably.
38%
Promoters
8%
Passives
54%
Detractors
Bristol Farms NPS by Ethnicity
Bristol Farms's NPS was rated the highest by African American/Black customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -8 | Caucasian | -8 |
Hispanic or Latino 40 | Hispanic or Latino | 40 |
African American/Black 100 | African American/Black | 100 |
Other -33 | Other | -33 |
Bristol Farms NPS by Age
Bristol Farms's NPS was rated the highest by customers ages 66+, and the lowest by customers ages 56-60.
Bristol Farms NPS by Usage
Bristol Farms's NPS was rated the highest by customers who have used Bristol Farms's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 25 | Less than 1 Year | 25 |
2 to 5 Years -17 | 2 to 5 Years | -17 |
5 to 10 Years 25 | 5 to 10 Years | 25 |
Over 10 Years 0 | Over 10 Years | 0 |
Bristol Farms NPS vs. Competitors
Compared to its competitors, Bristol Farms's NPS is rated right below Albertsons Companies.
| COMPANY | NPS Score | |
|---|---|---|
| Trader Joe's | 46 |
| Whole Foods Market | 19 |
| Albertsons Companies | 3 |
| Bristol Farms | 3 |
Bristol Farms Customer Reviews
Out of the 8 Bristol Farms customer reviews 5 were positive and 3 were constructive. Bristol Farms customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Bristol Farms Customer Loyalty
78%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
78% of Bristol Farms users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Bristol Farms Customer Loyalty Score by Gender
Male customers rated Bristol Farms's Customer Loyalty score 4% higher than Female customers.
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Male
83%
Yes
Female
79%
Yes
Bristol Farms Customer Loyalty Score by Ethnicity
Bristol Farms's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Hispanic or Latino customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Bristol Farms.
93
out of 100
Caucasian
64
out of 100
Hispanic or Latino
70
out of 100
African American/Black
70
out of 100
Other
Bristol Farms Customer Loyalty Score by Age
Bristol Farms's Customer Loyalty score was rated the highest by customers ages 66+, and the lowest by customers ages 56-60.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
41-45 78% | 41-45 | 78% |
56-60 64% | 56-60 | 64% |
66+ 92% | 66+ | 92% |
Bristol Farms Customer Loyalty Score by Usage
Bristol Farms's Customer Loyalty score was rated the highest by customers who have used Bristol Farms's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
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Bristol Farms Customer Loyalty Score by Industry
Bristol Farms's Customer Loyalty score was rated 78% by Accounting industry customers.
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Bristol Farms Customer Loyalty vs. Competitors
Compared to its competitors, Bristol Farms's Customer Loyalty score is rated right above Albertsons Companies, and is preceded by Whole Foods Market.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Trader Joe's | 86% |
| Whole Foods Market | 78% |
| Bristol Farms | 78% |
| Albertsons Companies | 72% |
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Bristol Farms Product Quality
3.5/5
Bristol Farms has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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Bristol Farms Product Information
Bristol Farms’s product quality score is a 3.5 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated Bristol Farms's product the highest.
- Website
- http://www.bristolfarms.com/
- Company Size
- 1,001-5,000 Employees
Industry
Retail
Quick Insights into Bristol Farms Product Quality
Bristol Farms's Product Quality score was rated highest by Hispanic or Latino customers, and rated lowest by customers ages 56-60.
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Ranked Bristol Farms Product Quality the Highest
Ranked Bristol Farms Product Quality the Lowest
Bristol Farms Product Quality Score by Gender
Male customers rated Bristol Farms's Product Quality score 0.8 stars higher than Female customers.
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Male
4/5
Female
3.2/5
Bristol Farms Product Quality Score by Ethnicity
Bristol Farms's Product Quality score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Bristol Farms.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
Hispanic or Latino 4.5 | Hispanic or Latino | 4.5 |
African American/Black 3.8 | African American/Black | 3.8 |
Other 3.2 | Other | 3.2 |
Bristol Farms Product Quality Score by Age
Bristol Farms's Product Quality score was rated the highest by customers ages 66+, and the lowest by customers ages 56-60.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 3.7 | 41-45 | 3.7 |
56-60 2.5 | 56-60 | 2.5 |
66+ 4.2 | 66+ | 4.2 |
Bristol Farms Product Quality Score by Usage
Bristol Farms's Product Quality score was rated the highest by customers who have used Bristol Farms's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
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Bristol Farms Product Quality Score by Industry
Bristol Farms's Product Quality score was rated 4.1 stars by Accounting industry customers.
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Bristol Farms Product Quality vs. Competitors
Compared to its competitors, Bristol Farms's Product Quality score is rated right below Albertsons Companies.
| COMPANY | Product Quality Score | |
|---|---|---|
| Trader Joe's | 4.2/5 |
| Whole Foods Market | 4/5 |
| Albertsons Companies | 3.6/5 |
| Bristol Farms | 3.5/5 |
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Bristol Farms Pricing
Bristol Farms ROI & Value For Money
3/5
Bristol Farms has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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Bristol Farms Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry.
Quick Insights into Bristol Farms ROI
Bristol Farms's ROI score was rated highest by customers from the Accounting industry, and rated lowest by customers ages 56-60.
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Ranked Bristol Farms ROI the Highest
Ranked Bristol Farms ROI the Lowest
Bristol Farms ROI Score by Gender
Male customers rated Bristol Farms's ROI score 0.3 stars higher than Female customers.
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Male
3.5/5
Female
3.2/5
Bristol Farms ROI Score by Ethnicity
Bristol Farms's ROI score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.2 | Caucasian | 3.2 |
Hispanic or Latino 4.2 | Hispanic or Latino | 4.2 |
African American/Black 3.6 | African American/Black | 3.6 |
Other 3 | Other | 3 |
Bristol Farms ROI Score by Age
Bristol Farms's ROI score was rated the highest by customers ages 66+, and the lowest by customers ages 56-60.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 2.9 | 41-45 | 2.9 |
56-60 2.4 | 56-60 | 2.4 |
66+ 3.7 | 66+ | 3.7 |
Bristol Farms ROI Score by Usage
Bristol Farms's ROI score was rated the highest by customers who have used Bristol Farms's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
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Bristol Farms ROI Score by Industry
Bristol Farms's ROI score was rated 4.7 stars by Accounting industry customers.
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Bristol Farms Pricing vs. Competitors
Compared to its competitors, Bristol Farms's ROI score is rated right below Albertsons Companies.
| COMPANY | Pricing Score | |
|---|---|---|
| Trader Joe's | 4/5 |
| Whole Foods Market | 3.6/5 |
| Albertsons Companies | 3.3/5 |
| Bristol Farms | 3/5 |
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Bristol Farms Customer Satisfaction (CSAT)
Bristol Farms Customer Satisfaction (CSAT) Score
63 / 100
Bristol Farms has an overall Customer Satisfaction score of 63 rated by its users and customers.
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Very Satisfied
43%
Satisfied
20%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
11%
Very Dissatisfied
21%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Bristol Farms Customer Satisfaction
Bristol Farms's Customer Satisfaction score was rated highest by customers who have used Bristol Farms's products/services for Less than 1 Year, and rated lowest by customers ages 56-60.
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Ranked Bristol Farms Customer Satisfaction the Highest
Ranked Bristol Farms Customer Satisfaction the Lowest
Bristol Farms Customer Satisfaction Score by Gender
Male customers rated Bristol Farms's Customer Satisfaction score 28 points higher than Female customers.
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73 / 100
MaleVery Satisfied | 53% | |
|---|---|---|
Satisfied | 20% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 13% | |
Very Dissatisfied | 14% |
45 / 100
FemaleVery Satisfied | 27% | |
|---|---|---|
Satisfied | 18% | |
Neither Satisfied nor Dissatisfied | 9% | |
Dissatisfied | 18% | |
Very Dissatisfied | 28% |
Bristol Farms Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Bristol Farms' Customer Satisfaction (CSAT) score was rated 62% according to Caucasian users and customers.
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62 / 100
Very Satisfied
54%
Satisfied
8%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
15%
Very Dissatisfied
23%
CSAT according to Hispanic or Latino
Bristol Farms' Customer Satisfaction (CSAT) score was rated 75% according to Hispanic or Latino users and customers.
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75 / 100
Very Satisfied
50%
Satisfied
25%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to African American/Black
Bristol Farms' Customer Satisfaction (CSAT) score was rated 67% according to African American/Black users and customers.
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67 / 100
Very Satisfied
33%
Satisfied
34%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
0%
CSAT according to Other
Bristol Farms' Customer Satisfaction (CSAT) score was rated 60% according to Other users and customers.
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60 / 100
Very Satisfied
20%
Satisfied
40%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
40%
Bristol Farms Customer Satisfaction Score by Age
Bristol Farms's Customer Satisfaction score was rated the highest by customers ages 41-45, and the lowest by customers ages 56-60.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 41-45 | 75% | |||||||||||||||
| 56-60 | 25% | |||||||||||||||
| 66+ | 70% |
Bristol Farms Customer Satisfaction Score by Usage
Bristol Farms's Customer Satisfaction score was rated the highest by customers who have used Bristol Farms's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
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Bristol Farms Customer Satisfaction Score by Industry
Bristol Farms's Customer Satisfaction score was rated 75 points by Accounting industry customers.
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"title": "Bristol Farms Customer Satisfaction Score by Industry",
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"bars": [
{
"label": "Accounting",
"groupId": 495,
"score": 75,
"stars": 0,
"csatScore": 75,
"text": "Bristol Farms's Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "max",
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}Bristol Farms Customer Satisfaction vs. Competitors
Compared to its competitors, Bristol Farms's Customer Satisfaction score is rated right below Whole Foods Market.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Trader Joe's | 79% |
| Albertsons Companies | 65% |
| Whole Foods Market | 64% |
| Bristol Farms | 63% |
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Bristol Farms Customer Service
3.4/5
Bristol Farms has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About Bristol Farms's Customer Service
Address
915 E. 230th St, Los Angeles, CA 90745
Website
http://www.bristolfarms.com/
Phone Number
310-233-4700
Quick Insights into Bristol Farms Customer Service
Bristol Farms's Customer Service score was rated highest by customers from the Accounting industry, and rated lowest by Other customers.
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Ranked Bristol Farms Customer Service the Highest
Ranked Bristol Farms Customer Service the Lowest
Bristol Farms Customer Service Score by Gender
Male customers rated Bristol Farms's Customer Service score 0.7 stars higher than Female customers.
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Male
3.9/5
Female
3.2/5
Bristol Farms Customer Service Score by Ethnicity
Bristol Farms's Customer Service score was rated the highest by African American/Black customers, and the lowest by Other customers.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.2 | Caucasian | 3.2 |
Hispanic or Latino 4.5 | Hispanic or Latino | 4.5 |
African American/Black 4.8 | African American/Black | 4.8 |
Other 3 | Other | 3 |
Bristol Farms Customer Service Score by Age
Bristol Farms's Customer Service score was rated the highest by customers ages 66+, and the lowest by customers ages 56-60.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
41-45 3.5 | 41-45 | 3.5 |
56-60 3 | 56-60 | 3 |
66+ 3.8 | 66+ | 3.8 |
Bristol Farms Customer Service Score by Usage
Bristol Farms's Customer Service score was rated the highest by customers who have used Bristol Farms's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
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Bristol Farms Customer Service Score by Industry
Bristol Farms's Customer Service score was rated 5 stars by Accounting industry customers.
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Bristol Farms Customer Service vs. Competitors
Compared to its competitors, Bristol Farms's Customer Service score is rated right below Albertsons Companies.
| COMPANY | Customer Service Score | |
|---|---|---|
| Trader Joe's | 4.2/5 |
| Whole Foods Market | 3.8/5 |
| Albertsons Companies | 3.6/5 |
| Bristol Farms | 3.4/5 |
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Bristol Farms as an Employer
2.2/5
Bristol Farms has a 2.2/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Bristol Farms scored a 3 for Net Promoter Score and a -76 for Employee Net Promoter Score. NPS gauges how likely a customer of Bristol Farms would recommend the brand to a friend. ENPS measures how likely Bristol Farms employees would recommend working at Bristol Farms to a friend.
Net Promoter Score
3
NPS Score
| 43% | Promoters |
|---|---|
| 17% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
-76
eNPS Score
| 7% | Promoters |
|---|---|
| 10% | Passive |
| 83% | Detractors |
