100
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Butterfield Bank
Marketing or Exec? Claim Your Free Account
About Butterfield Bank's Brand
Provider of financial services. The company offers wealth management services in private banking, asset management and personal trust services. Among its major competitors, Butterfield Bank is ranked in 1st place for NPS while PNC is 2nd, and Fulton Bank is 3rd.
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
5/5
Pricing
5/5
Customer Service
Butterfield Bank Ranking
- #1 / 4 of its competitors
Butterfield Bank NPS
Butterfield Bank's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Butterfield Bank's customers would recommend using the product based on a scale of -100 to 100.
Butterfield Bank Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Butterfield Bank NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2022 100 | Feb 2022 | 100 |
How Other Brands Compare
Butterfield Bank is ranked first for NPS among its competitors. PNC and Fulton Bank come in second and third, with Meridian Interstate Bancorp coming in at #4.
Butterfield Bank |  PNC |  Fulton Bank |  Meridian Interstate Bancorp | |
| Global Ranking | #- | #693 | #- | #- |
| NPS | 100 | 2 | -21 | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $74.38B | $2.78B | $976.54M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Butterfield Bank NPS vs. Competitors
Compared to its competitors, Butterfield Bank's NPS is rated right above PNC.
| COMPANY | NPS Score | |
|---|---|---|
| Butterfield Bank | 100 |
| PNC | 2 |
| Fulton Bank | -21 |
Butterfield Bank Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Butterfield Bank users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Butterfield Bank Customer Loyalty vs. Competitors
Compared to its competitors, Butterfield Bank's Customer Loyalty score is rated right above PNC.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Butterfield Bank | 100% |
| PNC | 81% |
| Fulton Bank | 79% |
Unlock Butterfield Bank Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Butterfield Bank Customer Loyalty vs. Competitors data and gain insights into your customers today.
Butterfield Bank Product Quality
4/5
Butterfield Bank has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Butterfield Bank's overall Product Quality score rated by its users and customers.
Butterfield Bank Product Information
Butterfield Bank’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- www.butterfieldgroup.com
- Company Size
- 1,001-5,000 Employees
Butterfield Bank Product Quality vs. Competitors
Compared to its competitors, Butterfield Bank's Product Quality score is rated right above PNC.
| COMPANY | Product Quality Score | |
|---|---|---|
| Butterfield Bank | 4/5 |
| PNC | 3.1/5 |
| Fulton Bank | 2.7/5 |
Unlock Butterfield Bank Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Butterfield Bank Product Quality vs. Competitors data and gain insights into your customers today.
Butterfield Bank Pricing
Butterfield Bank ROI & Value For Money
5/5
Butterfield Bank has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Butterfield Bank's overall ROI score rated by its users and customers.
Butterfield Bank Pricing vs. Competitors
Compared to its competitors, Butterfield Bank's ROI score is rated right above PNC.
| COMPANY | Pricing Score | |
|---|---|---|
| Butterfield Bank | 5/5 |
| PNC | 3/5 |
| Fulton Bank | 2.8/5 |
Unlock Butterfield Bank ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Butterfield Bank ROI vs. Competitors data and gain insights into your customers today.
Butterfield Bank Customer Satisfaction (CSAT)
Butterfield Bank Customer Satisfaction (CSAT) Score
100 / 100
Butterfield Bank has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Butterfield Bank Customer Satisfaction vs. Competitors
Compared to its competitors, Butterfield Bank's Customer Satisfaction score is rated right above PNC.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Butterfield Bank | 100% |
| PNC | 51% |
| Fulton Bank | 46% |
Unlock Butterfield Bank Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Butterfield Bank Customer Satisfaction vs. Competitors data and gain insights into your customers today.
Butterfield Bank Customer Service
5/5
Butterfield Bank has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Butterfield Bank's overall Customer Service score rated by its users and customers.
About Butterfield Bank's Customer Service
Address
P.O. Box HM 195, Hamilton, HM AX
Website
www.butterfieldgroup.com
Phone Number
7
Butterfield Bank Customer Service vs. Competitors
Compared to its competitors, Butterfield Bank's Customer Service score is rated right above PNC.
| COMPANY | Customer Service Score | |
|---|---|---|
| Butterfield Bank | 5/5 |
| PNC | 3.1/5 |
| Fulton Bank | 2.7/5 |
Unlock Butterfield Bank Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Butterfield Bank Customer Service vs. Competitors data and gain insights into your customers today.
