56
NPS
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BVI Medical
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About BVI Medical's Brand
At BVI, we are at the forefront of innovation in ophthalmic surgery, delivering cutting-edge solutions that enhance patient care and improve vision outcomes. With a global presence in over 90 countries, we tailor our eye care offerings to meet the unique needs of local markets, while contributing to the betterment of global eye health. Among its major competitors, BVI Medical is ranked in 1st place for NPS while Alcon is 2nd, and Bausch & Lomb is 3rd.
Brand at a Glance
85%
Customer Loyalty
3.4/5
Product Quality
3.2/5
Pricing
3.2/5
Customer Service
BVI Medical Ranking
- #1 / 4 of its competitors
BVI Medical NPS
BVI Medical's Net Promoter Score (NPS) is a 56 with 78% Promoters, 0% Passives, and 22% Detractors. Net Promoter Score tracks whether BVI Medical's customers would recommend using the product based on a scale of -100 to 100.
BVI Medical Overall NPS
| 78% | Promoters |
|---|---|
| 0% | Passives |
| 22% | Detractors |
BVI Medical NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2022 100 | Mar 2022 | 100 |
Jul 2022 100 | Jul 2022 | 100 |
Aug 2022 100 | Aug 2022 | 100 |
Sep 2022 100 | Sep 2022 | 100 |
Mar 2023 100 | Mar 2023 | 100 |
Dec 2023 67 | Dec 2023 | 67 |
Apr 2024 43 | Apr 2024 | 43 |
Sep 2024 50 | Sep 2024 | 50 |
Nov 2024 55 | Nov 2024 | 55 |
How Other Brands Compare
BVI Medical is ranked first for NPS among its competitors. Alcon and Bausch & Lomb come in second and third, with Johnson & Johnson coming in at #4.
BVI Medical |  Johnson & Johnson |  Alcon |  Bausch & Lomb | |
| Global Ranking | #- | #89 | #803 | #- |
| NPS | 56 | 26 | 37 | 33 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $428.68B | $35.36B | $11.34B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
BVI Medical NPS vs. Competitors
Compared to its competitors, BVI Medical's NPS is rated right above Alcon.
| COMPANY | NPS Score | |
|---|---|---|
| BVI Medical | 56 |
| Alcon | 37 |
| Bausch & Lomb | 33 |
| Johnson & Johnson | 26 |
BVI Medical Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of BVI Medical users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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BVI Medical Customer Loyalty vs. Competitors
Compared to its competitors, BVI Medical's Customer Loyalty score is rated right above Bausch & Lomb, and is preceded by Alcon.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Alcon | 88% |
| BVI Medical | 85% |
| Bausch & Lomb | 79% |
| Johnson & Johnson | 79% |
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BVI Medical Product Quality
3.4/5
BVI Medical has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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BVI Medical Product Information
BVI Medical’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- https://www.bvimedical.com
- Company Size
- 1,001-5,000 Employees
Industry
Healthcare, Hospitals and Medicine
BVI Medical Product Quality vs. Competitors
Compared to its competitors, BVI Medical's Product Quality score is rated right below Johnson & Johnson.
| COMPANY | Product Quality Score | |
|---|---|---|
| Bausch & Lomb | 4.1/5 |
| Alcon | 4/5 |
| Johnson & Johnson | 4/5 |
| BVI Medical | 3.4/5 |
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BVI Medical Pricing
BVI Medical ROI & Value For Money
3.2/5
BVI Medical has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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BVI Medical Pricing vs. Competitors
Compared to its competitors, BVI Medical's ROI score is rated right below Johnson & Johnson.
| COMPANY | Pricing Score | |
|---|---|---|
| Bausch & Lomb | 4/5 |
| Alcon | 3.9/5 |
| Johnson & Johnson | 3.9/5 |
| BVI Medical | 3.2/5 |
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BVI Medical Customer Satisfaction (CSAT)
BVI Medical Customer Satisfaction (CSAT) Score
60 / 100
BVI Medical has an overall Customer Satisfaction score of 60 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
40%
Satisfied
20%
Neither Satisfied nor Dissatisfied
40%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
BVI Medical Customer Satisfaction vs. Competitors
Compared to its competitors, BVI Medical's Customer Satisfaction score is rated right below Alcon.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Bausch & Lomb | 86% |
| Johnson & Johnson | 78% |
| Alcon | 72% |
| BVI Medical | 60% |
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BVI Medical Customer Service
3.2/5
BVI Medical has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About BVI Medical's Customer Service
Address
10 CityPoint, 500 Totten Pond Rd, Waltham, Waltham, MA MA 02451
Website
https://www.bvimedical.com
Phone Number
+1 866-906-8080
BVI Medical's Social Links
BVI Medical Customer Service vs. Competitors
Compared to its competitors, BVI Medical's Customer Service score is rated right below Johnson & Johnson.
| COMPANY | Customer Service Score | |
|---|---|---|
| Bausch & Lomb | 4.1/5 |
| Alcon | 4/5 |
| Johnson & Johnson | 4/5 |
| BVI Medical | 3.2/5 |
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BVI Medical as an Employer
4.7/5
BVI Medical has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
BVI Medical scored a 56 for Net Promoter Score and a 30 for Employee Net Promoter Score. NPS gauges how likely a customer of BVI Medical would recommend the brand to a friend. ENPS measures how likely BVI Medical employees would recommend working at BVI Medical to a friend.
Net Promoter Score
56
NPS Score
| 78% | Promoters |
|---|---|
| 0% | Passive |
| 22% | Detractors |
Employee Net Promoter Score
30
eNPS Score
| 43% | Promoters |
|---|---|
| 44% | Passive |
| 13% | Detractors |
