66
NPS
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C2M LLC
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About C2M LLC's Brand
C2M offers a cloud-based platform for automating postal mail via SaaS on the Web, APIs, and third-party application integration. Among its major competitors, C2M LLC is ranked in 1st place for NPS while MuleSoft is 2nd, and Lob is 3rd.
Brand at a Glance
10%
Customer Loyalty
4.1/5
Product Quality
4/5
Pricing
3.2/5
Customer Service
C2M LLC Ranking
- #1 / 4 of its competitors
C2M LLC NPS
C2M LLC's Net Promoter Score (NPS) is a 66 with 79% Promoters, 8% Passives, and 13% Detractors. Net Promoter Score tracks whether C2M LLC's customers would recommend using the product based on a scale of -100 to 100.
C2M LLC Overall NPS
| 79% | Promoters |
|---|---|
| 8% | Passives |
| 13% | Detractors |
C2M LLC NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 73 | Aug 2020 | 73 |
Mar 2024 67 | Mar 2024 | 67 |
How Other Brands Compare
C2M LLC is ranked first for NPS among its competitors. MuleSoft and Lob come in second and third, with AmazingMail.com coming in at #4.
C2M LLC |  MuleSoft |  Lob |  AmazingMail.com | |
| Global Ranking | #- | #574 | #- | #- |
| NPS | 66 | 32 | 0 | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | - | $90.00M | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
C2M LLC NPS by Usage
C2M LLC's NPS was rated the highest by customers who have used C2M LLC's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years 76 | 2 to 5 Years | 76 |
5 to 10 Years 87 | 5 to 10 Years | 87 |
C2M LLC Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of C2M LLC users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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C2M LLC Customer Loyalty vs. Competitors
Compared to its competitors, C2M LLC's Customer Loyalty score is rated right below Lob.
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C2M LLC Product Quality
4.1/5
C2M LLC has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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C2M LLC Product Information
C2M LLC serves markets in the United States. C2M LLC supports iOS and Web devices and offers products for small, medium, and large sized businesses.
C2M LLC’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- https://www.click2mail.com
- Company Size
- 11-50 Employees
Languages Supported
English
Product Type
Document Management Software
Marketing Automation Software
Advertising Software
Web to Print Software
Mailroom Management Software
C2M LLC Product Quality vs. Competitors
Compared to its competitors, C2M LLC's Product Quality score is rated right above MuleSoft.
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C2M LLC Pricing
C2M LLC ROI & Value For Money
4/5
C2M LLC has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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C2M LLC Pricing Plans
C2M LLC has a pricing structure that accommodates small, medium, and large businesses.
Who Uses C2M LLC?
Small Businesses
Medium Businesses
Large Enterprises
C2M LLC Pricing vs. Competitors
Compared to its competitors, C2M LLC's ROI score is rated right above MuleSoft.
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C2M LLC Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
C2M LLC Customer Satisfaction vs. Competitors
Compared to its competitors, C2M LLC's Customer Satisfaction score is rated right below Lob.
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C2M LLC Customer Service
3.2/5
C2M LLC has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About C2M LLC's Customer Service
Address
3103 10th ST N STE 201, Arlington, VA 22201
Website
https://www.click2mail.com
Phone Number
(703)521-9029
C2M LLC Customer Service vs. Competitors
Compared to its competitors, C2M LLC's Customer Service score is rated right above Lob, and is preceded by MuleSoft.
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