100
NPS
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Cablevision Lightpath
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About Cablevision Lightpath's Brand
Lightpath is revolutionizing how organizations connect to their digital destinations by combining our next-generation network with our next-generation customer service. Among its major competitors, Cablevision Lightpath is ranked in 1st place for NPS while Crown Castle International Corporation is 2nd, and Verizon is 3rd.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Cablevision Lightpath Ranking
- #1 / 4 of its competitors
Cablevision Lightpath NPS
Cablevision Lightpath's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Cablevision Lightpath's customers would recommend using the product based on a scale of -100 to 100.
Cablevision Lightpath Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Cablevision Lightpath NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2021 100 | Jun 2021 | 100 |
How Other Brands Compare
Cablevision Lightpath is ranked first for NPS among its competitors. Crown Castle International Corporation and Verizon come in second and third, with Zayo Group Holdings coming in at #4.
Cablevision Lightpath |  Verizon |  Crown Castle International Corporation |  Zayo Group Holdings | |
| Global Ranking | #- | #108 | #- | #- |
| NPS | 100 | 1 | 50 | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $241.36B | $74.39B | $8.29B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Cablevision Lightpath NPS vs. Competitors
Compared to its competitors, Cablevision Lightpath's NPS is rated right above Crown Castle International Corporation.
| COMPANY | NPS Score | |
|---|---|---|
| Cablevision Lightpath | 100 |
| Crown Castle International Corporation | 50 |
| Verizon | 1 |
| Zayo Group Holdings | N/A |
| Lumen | -7 |
Cablevision Lightpath Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Cablevision Lightpath users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Cablevision Lightpath Customer Loyalty vs. Competitors
Compared to its competitors, Cablevision Lightpath's Customer Loyalty score is rated right above Crown Castle International Corporation.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Cablevision Lightpath | 100% |
| Crown Castle International Corporation | 100% |
| Verizon | 80% |
| Lumen | 71% |
| Zayo Group Holdings | N/A |
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Cablevision Lightpath Product Quality
5/5
Cablevision Lightpath has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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Cablevision Lightpath Product Information
Cablevision Lightpath’s product quality score is a 5 out of 5 as rated by its users and customers.
- Company Size
- 501-1,000 Employees
Industry
Telecommunications
Cablevision Lightpath Product Quality vs. Competitors
Compared to its competitors, Cablevision Lightpath's Product Quality score is rated right above Crown Castle International Corporation.
| COMPANY | Product Quality Score | |
|---|---|---|
| Cablevision Lightpath | 5/5 |
| Crown Castle International Corporation | 5/5 |
| Lumen | 3.8/5 |
| Verizon | 3.3/5 |
| Zayo Group Holdings | N/A |
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Cablevision Lightpath Pricing
Cablevision Lightpath ROI & Value For Money
5/5
Cablevision Lightpath has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
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Cablevision Lightpath Pricing vs. Competitors
Compared to its competitors, Cablevision Lightpath's ROI score is rated right above Crown Castle International Corporation.
| COMPANY | Pricing Score | |
|---|---|---|
| Cablevision Lightpath | 5/5 |
| Crown Castle International Corporation | 5/5 |
| Lumen | 3.6/5 |
| Verizon | 3.1/5 |
| Zayo Group Holdings | N/A |
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Cablevision Lightpath Customer Service
5/5
Cablevision Lightpath has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Cablevision Lightpath's Customer Service
Address
1111 Stewart Avenue, Bethpage, NY 11714
Website
https://www.lightpathfiber.com
Phone Number
877-544-4872
Cablevision Lightpath's Social Links
Cablevision Lightpath Customer Service vs. Competitors
Compared to its competitors, Cablevision Lightpath's Customer Service score is rated right above Crown Castle International Corporation.
| COMPANY | Customer Service Score | |
|---|---|---|
| Cablevision Lightpath | 5/5 |
| Crown Castle International Corporation | 5/5 |
| Lumen | 3.6/5 |
| Verizon | 3.2/5 |
| Zayo Group Holdings | N/A |
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Cablevision Lightpath as an Employer
4.7/5
Cablevision Lightpath has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Cablevision Lightpath scored a 100 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Cablevision Lightpath would recommend the brand to a friend. ENPS measures how likely Cablevision Lightpath employees would recommend working at Cablevision Lightpath to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
