50
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Crown Castle International Corporation
Marketing or Exec? Claim Your Free Account
About Crown Castle International Corporation's Brand
Crown Castle owns and manages shared wireless infrastructure from initial construction to operation and leasing. Among its major competitors, Crown Castle International Corporation is ranked in 2nd place for NPS while American Tower is 1st, and T-Mobile is 3rd.Their current market cap is $74.39B
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Crown Castle International Corporation Ranking
- #2 / 4 of its competitors
Crown Castle International Corporation NPS
Crown Castle International Corporation's Net Promoter Score (NPS) is a 50 with 75% Promoters, 0% Passives, and 25% Detractors. Net Promoter Score tracks whether Crown Castle International Corporation's customers would recommend using the product based on a scale of -100 to 100.
Crown Castle International Corporation Overall NPS
| 75% | Promoters |
|---|---|
| 0% | Passives |
| 25% | Detractors |
Crown Castle International Corporation NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2020 -100 | Oct 2020 | -100 |
Nov 2021 0 | Nov 2021 | 0 |
Aug 2022 33 | Aug 2022 | 33 |
May 2025 50 | May 2025 | 50 |
How Other Brands Compare
Crown Castle International Corporation is ranked second for NPS among its competitors. American Tower and T-Mobile come in first and third, with Sprint coming in at #4. Among those competitors, it is the third most valued company behind T-Mobile.
Crown Castle International Corporation |  T-Mobile |  American Tower |  Sprint | |
| Global Ranking | #- | #107 | #- | #- |
| NPS | 50 | -4 | 100 | -71 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | - | - | Neutral |
| Valuation Updated every 24 hours for public companies | $74.39B | $158.64B | $100.56B | $35.28B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Crown Castle International Corporation NPS vs. Competitors
Compared to its competitors, Crown Castle International Corporation's NPS is rated right above T-Mobile, and is preceded by American Tower.
| COMPANY | NPS Score | |
|---|---|---|
| American Tower | 100 |
| Crown Castle International Corporation | 50 |
| T-Mobile | -4 |
| Sprint | -71 |
Crown Castle International Corporation Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Crown Castle International Corporation users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Crown Castle International Corporation Customer Loyalty vs. Competitors
Compared to its competitors, Crown Castle International Corporation's Customer Loyalty score is rated right above Sprint, and is preceded by American Tower.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| American Tower | 100% |
| Crown Castle International Corporation | 100% |
| Sprint | 84% |
| T-Mobile | 82% |
Unlock Crown Castle International Corporation Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Crown Castle International Corporation Customer Loyalty vs. Competitors data and gain insights into your customers today.
Crown Castle International Corporation Product Quality
5/5
Crown Castle International Corporation has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Crown Castle International Corporation's overall Product Quality score rated by its users and customers.
Crown Castle International Corporation Product Information
Crown Castle International Corporation’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- www.crowncastle.com
- Company Size
- 1,001-5,000 Employees
Industry
Telecommunications
Tech
Crown Castle International Corporation Product Quality vs. Competitors
Compared to its competitors, Crown Castle International Corporation's Product Quality score is rated right above T-Mobile, and is preceded by American Tower.
| COMPANY | Product Quality Score | |
|---|---|---|
| American Tower | 5/5 |
| Crown Castle International Corporation | 5/5 |
| T-Mobile | 3.1/5 |
| Sprint | 1.6/5 |
Unlock Crown Castle International Corporation Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Crown Castle International Corporation Product Quality vs. Competitors data and gain insights into your customers today.
Crown Castle International Corporation Pricing
Crown Castle International Corporation ROI & Value For Money
5/5
Crown Castle International Corporation has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Crown Castle International Corporation's overall ROI score rated by its users and customers.
Crown Castle International Corporation Pricing vs. Competitors
Compared to its competitors, Crown Castle International Corporation's ROI score is rated right above American Tower.
| COMPANY | Pricing Score | |
|---|---|---|
| Crown Castle International Corporation | 5/5 |
| American Tower | 4/5 |
| T-Mobile | 3/5 |
| Sprint | 1.5/5 |
Unlock Crown Castle International Corporation ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Crown Castle International Corporation ROI vs. Competitors data and gain insights into your customers today.
Crown Castle International Corporation Customer Satisfaction (CSAT)
Crown Castle International Corporation Customer Satisfaction (CSAT) Score
100 / 100
Crown Castle International Corporation has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Crown Castle International Corporation Customer Satisfaction vs. Competitors
Compared to its competitors, Crown Castle International Corporation's Customer Satisfaction score is rated right above T-Mobile, and is preceded by American Tower.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| American Tower | 100% |
| Crown Castle International Corporation | 100% |
| T-Mobile | 50% |
| Sprint | 16% |
Unlock Crown Castle International Corporation Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Crown Castle International Corporation Customer Satisfaction vs. Competitors data and gain insights into your customers today.
Crown Castle International Corporation Customer Service
5/5
Crown Castle International Corporation has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Crown Castle International Corporation's overall Customer Service score rated by its users and customers.
About Crown Castle International Corporation's Customer Service
Address
Houston, TX
Website
www.crowncastle.com
Crown Castle International Corporation Customer Service vs. Competitors
Compared to its competitors, Crown Castle International Corporation's Customer Service score is rated right above American Tower.
| COMPANY | Customer Service Score | |
|---|---|---|
| Crown Castle International Corporation | 5/5 |
| American Tower | 4/5 |
| T-Mobile | 3/5 |
| Sprint | 1.5/5 |
Unlock Crown Castle International Corporation Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Crown Castle International Corporation Customer Service vs. Competitors data and gain insights into your customers today.
Crown Castle International Corporation as an Employer
Consumer vs. Employees
Crown Castle International Corporation scored a 50 for Net Promoter Score and a -51 for Employee Net Promoter Score. NPS gauges how likely a customer of Crown Castle International Corporation would recommend the brand to a friend. ENPS measures how likely Crown Castle International Corporation employees would recommend working at Crown Castle International Corporation to a friend.
Net Promoter Score
50
NPS Score
| 75% | Promoters |
|---|---|
| 0% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
-51
eNPS Score
| 12% | Promoters |
|---|---|
| 25% | Passive |
| 63% | Detractors |
