-100
NPS
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Cainiao Logistics
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About Cainiao Logistics' Brand
Cainiao Logistics is the logistics affiliate of Alibaba Group Holding Limited Among its major competitors, Cainiao Logistics is ranked in 5th place for NPS while Amazon is 1st, and FedEx is 2nd.
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Cainiao Logistics Ranking
- #4 / 4 of its competitors
Cainiao Logistics NPS
Cainiao Logistics's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Cainiao Logistics's customers would recommend using the product based on a scale of -100 to 100.
Cainiao Logistics Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Cainiao Logistics NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2022 -100 | Mar 2022 | -100 |
How Other Brands Compare
Cainiao Logistics is ranked #4 for NPS among its competitors. Amazon and FedEx come in first and second, with UPS coming in at third.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Cainiao Logistics NPS vs. Competitors
Compared to its competitors, Cainiao Logistics's NPS is rated right below JD.com.
| COMPANY | NPS Score | |
|---|---|---|
 | Amazon | 49 |
 | FedEx | 19 |
 | UPS | 0 |
| JD.com | 0 |
| Cainiao Logistics | -100 |
Cainiao Logistics Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Cainiao Logistics users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Cainiao Logistics Customer Loyalty vs. Competitors
Compared to its competitors, Cainiao Logistics's Customer Loyalty score is rated right below UPS.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| JD.com | 100% |
| Amazon | 89% |
| FedEx | 74% |
| UPS | 71% |
| Cainiao Logistics | 10% |
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Cainiao Logistics Product Quality
1.5/5
Cainiao Logistics has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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Cainiao Logistics Product Information
Cainiao Logistics’s product quality score is a 1.5 out of 5 as rated by its users and customers.
Cainiao Logistics Product Quality vs. Competitors
Compared to its competitors, Cainiao Logistics's Product Quality score is rated right below UPS.
| COMPANY | Product Quality Score | |
|---|---|---|
| Amazon | 4.2/5 |
| JD.com | 3.8/5 |
| FedEx | 3.6/5 |
| UPS | 3.1/5 |
| Cainiao Logistics | 1.5/5 |
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Cainiao Logistics Pricing
Cainiao Logistics ROI & Value For Money
1.5/5
Cainiao Logistics has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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Cainiao Logistics Pricing vs. Competitors
Compared to its competitors, Cainiao Logistics's ROI score is rated right below UPS.
| COMPANY | Pricing Score | |
|---|---|---|
| Amazon | 4.1/5 |
| JD.com | 3.6/5 |
| FedEx | 3.4/5 |
| UPS | 3/5 |
| Cainiao Logistics | 1.5/5 |
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Cainiao Logistics Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Cainiao Logistics Customer Satisfaction vs. Competitors
Compared to its competitors, Cainiao Logistics's Customer Satisfaction score is rated right below UPS.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Amazon | 84% |
| JD.com | 80% |
| FedEx | 65% |
| UPS | 53% |
| Cainiao Logistics | 0% |
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Cainiao Logistics Customer Service
1.5/5
Cainiao Logistics has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About Cainiao Logistics's Customer Service
Address
Hangzhou, China
Cainiao Logistics Customer Service vs. Competitors
Compared to its competitors, Cainiao Logistics's Customer Service score is rated right below UPS.
| COMPANY | Customer Service Score | |
|---|---|---|
| JD.com | 4.5/5 |
| Amazon | 4.2/5 |
| FedEx | 3.5/5 |
| UPS | 3/5 |
| Cainiao Logistics | 1.5/5 |
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Consumer vs. Employees
Cainiao Logistics scored a -100 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of Cainiao Logistics would recommend the brand to a friend. ENPS measures how likely Cainiao Logistics employees would recommend working at Cainiao Logistics to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
