34
NPS
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Camfil
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About Camfil's Brand
The Camfil Group is a world leader in the development and production of air filters and clean air solutions. Among its major competitors, Camfil is ranked in 2nd place for NPS while Caterpillar Inc. is 1st, and Entegris is 3rd.
Brand at a Glance
55%
Customer Loyalty
2.2/5
Product Quality
2.5/5
Pricing
2.5/5
Customer Service
Camfil Ranking
- #2 / 4 of its competitors
Camfil NPS
Camfil's Net Promoter Score (NPS) is a 34 with 67% Promoters, 0% Passives, and 33% Detractors. Net Promoter Score tracks whether Camfil's customers would recommend using the product based on a scale of -100 to 100.
Camfil Overall NPS
| 67% | Promoters |
|---|---|
| 0% | Passives |
| 33% | Detractors |
Camfil NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2022 33 | May 2022 | 33 |
How Other Brands Compare
Camfil is ranked second for NPS among its competitors. Caterpillar Inc. and Entegris come in first and third, with Johnson Controls coming in at #4.
Camfil |  Caterpillar Inc. |  Johnson Controls |  Entegris | |
| Global Ranking | #- | #171 | #- | #- |
| NPS | 34 | 38 | -17 | 30 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $126.91B | $43.10B | $16.73B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Camfil NPS vs. Competitors
Compared to its competitors, Camfil's NPS is rated right above Entegris, and is preceded by Caterpillar Inc..
| COMPANY | NPS Score | |
|---|---|---|
| Caterpillar Inc. | 38 |
| Camfil | 34 |
| Entegris | 30 |
 | Flanders | 0 |
 | Sentry Air Systems | N/A |
| Johnson Controls | -17 |
 | CLARCOR | -100 |
Camfil Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Camfil users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Camfil Customer Loyalty vs. Competitors
Compared to its competitors, Camfil's Customer Loyalty score is rated right above Flanders, and is preceded by Johnson Controls.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Caterpillar Inc. | 78% |
| Entegris | 73% |
| Johnson Controls | 71% |
| Camfil | 55% |
| Flanders | 55% |
| CLARCOR | N/A |
| Sentry Air Systems | N/A |
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Camfil Product Quality
2.2/5
Camfil has an overall Product Quality score of 2.2 out of 5 stars rated by its users and customers.
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Camfil Product Information
Camfil’s product quality score is a 2.2 out of 5 as rated by its users and customers.
- Website
- http://www.camfil.com
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Hardware and Devices
Camfil Product Quality vs. Competitors
Compared to its competitors, Camfil's Product Quality score is rated right above CLARCOR, and is preceded by Entegris.
| COMPANY | Product Quality Score | |
|---|---|---|
| Caterpillar Inc. | 3.9/5 |
| Flanders | 3.7/5 |
| Johnson Controls | 3.1/5 |
| Entegris | 2.8/5 |
| Camfil | 2.2/5 |
| CLARCOR | N/A |
| Sentry Air Systems | N/A |
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Camfil Pricing
Camfil ROI & Value For Money
2.5/5
Camfil has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
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Camfil Pricing vs. Competitors
Compared to its competitors, Camfil's ROI score is rated right above CLARCOR, and is preceded by Flanders.
| COMPANY | Pricing Score | |
|---|---|---|
| Caterpillar Inc. | 4/5 |
| Johnson Controls | 3/5 |
| Entegris | 3/5 |
| Flanders | 2.7/5 |
| Camfil | 2.5/5 |
| CLARCOR | N/A |
| Sentry Air Systems | N/A |
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Camfil Customer Satisfaction (CSAT)
Camfil Customer Satisfaction (CSAT) Score
50 / 100
Camfil has an overall Customer Satisfaction score of 50 rated by its users and customers.
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Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Camfil Customer Satisfaction vs. Competitors
Compared to its competitors, Camfil's Customer Satisfaction score is rated right above Flanders, and is preceded by Johnson Controls.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| CLARCOR | 100% |
| Caterpillar Inc. | 72% |
| Johnson Controls | 52% |
| Camfil | 50% |
| Flanders | 50% |
| Entegris | 44% |
| Sentry Air Systems | 0% |
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Camfil Customer Service
2.5/5
Camfil has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
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About Camfil's Customer Service
Address
Stockholm, ME United States of America
Website
http://www.camfil.com
Phone Number
+46 8 545 125 00
Camfil Customer Service vs. Competitors
Compared to its competitors, Camfil's Customer Service score is rated right above CLARCOR, and is preceded by Johnson Controls.
| COMPANY | Customer Service Score | |
|---|---|---|
| Caterpillar Inc. | 4/5 |
| Flanders | 3.7/5 |
| Entegris | 3.2/5 |
| Johnson Controls | 3/5 |
| Camfil | 2.5/5 |
| CLARCOR | N/A |
| Sentry Air Systems | N/A |
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Camfil as an Employer
2.8/5
Camfil has a 2.8/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
Camfil scored a 34 for Net Promoter Score and a -66 for Employee Net Promoter Score. NPS gauges how likely a customer of Camfil would recommend the brand to a friend. ENPS measures how likely Camfil employees would recommend working at Camfil to a friend.
Net Promoter Score
34
NPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
-66
eNPS Score
| 17% | Promoters |
|---|---|
| 0% | Passive |
| 83% | Detractors |
