-100
NPS
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Candlewood Suites
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About Candlewood Suites' Brand
Among its major competitors, Candlewood Suites is ranked in 3rd place for NPS while Holiday Inn Express is 1st, and Holiday Inn is 2nd.
Brand at a Glance
54%
Customer Loyalty
1.5/5
Product Quality
1.8/5
Pricing
1.5/5
Customer Service
Candlewood Suites Ranking
- #3 / 3 of its competitors
Candlewood Suites NPS
Candlewood Suites's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Candlewood Suites's customers would recommend using the product based on a scale of -100 to 100.
Candlewood Suites Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Candlewood Suites NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2022 -100 | Sep 2022 | -100 |
Oct 2022 -100 | Oct 2022 | -100 |
Nov 2022 -100 | Nov 2022 | -100 |
Dec 2022 -100 | Dec 2022 | -100 |
Aug 2023 -100 | Aug 2023 | -100 |
Apr 2024 -100 | Apr 2024 | -100 |
May 2024 -100 | May 2024 | -100 |
How Other Brands Compare
Candlewood Suites is ranked third for NPS among its competitors. Holiday Inn Express and Holiday Inn come in first and second.
Candlewood Suites |  Holiday Inn |  Holiday Inn Express | |
| Global Ranking | #- | #482 | #- |
| NPS | -100 | -23 | 100 |
| Valuation Updated every 24 hours for public companies | - | $12.82B | $11.84B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Candlewood Suites NPS by Ethnicity
Candlewood Suites's NPS was rated -100 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
Candlewood Suites NPS vs. Competitors
Compared to its competitors, Candlewood Suites's NPS is rated right below Holiday Inn.
| COMPANY | NPS Score | |
|---|---|---|
| Holiday Inn Express | 100 |
| Holiday Inn | -23 |
| Candlewood Suites | -100 |
Candlewood Suites Customer Loyalty
54%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
54% of Candlewood Suites users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Candlewood Suites Customer Loyalty Score by Ethnicity
Candlewood Suites's Customer Loyalty score was rated 64% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Candlewood Suites.
64
out of 100
Caucasian
Candlewood Suites Customer Loyalty vs. Competitors
Compared to its competitors, Candlewood Suites's Customer Loyalty score is rated right above Holiday Inn Express, and is preceded by Holiday Inn.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Holiday Inn | 70% |
| Candlewood Suites | 54% |
| Holiday Inn Express | N/A |
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Candlewood Suites Product Quality
1.5/5
Candlewood Suites has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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Candlewood Suites Product Information
Candlewood Suites’s product quality score is a 1.5 out of 5 as rated by its users and customers.
Quick Insights into Candlewood Suites Product Quality
Candlewood Suites's Product Quality score was rated highest by Caucasian customers.
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Ranked Candlewood Suites Product Quality the Highest
Candlewood Suites Product Quality Score by Ethnicity
Candlewood Suites's Product Quality score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Candlewood Suites.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Candlewood Suites Product Quality vs. Competitors
Compared to its competitors, Candlewood Suites's Product Quality score is rated right below Holiday Inn Express.
| COMPANY | Product Quality Score | |
|---|---|---|
| Holiday Inn | 2.6/5 |
| Holiday Inn Express | 2.5/5 |
| Candlewood Suites | 1.5/5 |
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Candlewood Suites Pricing
Candlewood Suites ROI & Value For Money
1.8/5
Candlewood Suites has a value for money and ROI score of 1.8 out of 5 stars rated by its users and customers.
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Quick Insights into Candlewood Suites ROI
Candlewood Suites's ROI score was rated highest by Caucasian customers.
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Ranked Candlewood Suites ROI the Highest
Candlewood Suites ROI Score by Ethnicity
Candlewood Suites's ROI score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Candlewood Suites.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Candlewood Suites Pricing vs. Competitors
Compared to its competitors, Candlewood Suites's ROI score is rated right below Holiday Inn.
| COMPANY | Pricing Score | |
|---|---|---|
| Holiday Inn Express | 5/5 |
| Holiday Inn | 2.5/5 |
| Candlewood Suites | 1.8/5 |
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Candlewood Suites Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
0%
Very Dissatisfied
86%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Candlewood Suites Customer Satisfaction
Candlewood Suites's Customer Satisfaction score was rated highest by Caucasian customers.
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Ranked Candlewood Suites Customer Satisfaction the Highest
Candlewood Suites Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Candlewood Suites' Customer Satisfaction (CSAT) score was rated 0% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Candlewood Suites.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
80%
Candlewood Suites Customer Satisfaction vs. Competitors
Compared to its competitors, Candlewood Suites's Customer Satisfaction score is rated right below Holiday Inn.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Holiday Inn Express | 100% |
| Holiday Inn | 41% |
| Candlewood Suites | 0% |
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Candlewood Suites Customer Service
1.5/5
Candlewood Suites has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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Quick Insights into Candlewood Suites Customer Service
Candlewood Suites's Customer Service score was rated highest by Caucasian customers.
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Ranked Candlewood Suites Customer Service the Highest
Candlewood Suites Customer Service Score by Ethnicity
Candlewood Suites's Customer Service score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Candlewood Suites.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Candlewood Suites Customer Service vs. Competitors
Compared to its competitors, Candlewood Suites's Customer Service score is rated right above Holiday Inn Express, and is preceded by Holiday Inn.
| COMPANY | Customer Service Score | |
|---|---|---|
| Holiday Inn | 2.5/5 |
| Candlewood Suites | 1.5/5 |
| Holiday Inn Express | N/A |
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Candlewood Suites as an Employer
Consumer vs. Employees
Candlewood Suites scored a -100 for Net Promoter Score and a 19 for Employee Net Promoter Score. NPS gauges how likely a customer of Candlewood Suites would recommend the brand to a friend. ENPS measures how likely Candlewood Suites employees would recommend working at Candlewood Suites to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
19
eNPS Score
| 44% | Promoters |
|---|---|
| 31% | Passive |
| 25% | Detractors |
