100
NPS
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Holiday Inn Express
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About Holiday Inn Express' Brand
Among its major competitors, Holiday Inn Express is ranked in 1st place for NPS while IHG is 2nd, and Holiday Inn is 3rd.Their current valuation is $11.84B
Brand at a Glance
2.5/5
Product Quality
5/5
Pricing
Holiday Inn Express Ranking
- #1 / 4 of its competitors
Holiday Inn Express NPS
Holiday Inn Express's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Holiday Inn Express's customers would recommend using the product based on a scale of -100 to 100.
Holiday Inn Express Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Holiday Inn Express NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2022 100 | Feb 2022 | 100 |
How Other Brands Compare
Holiday Inn Express is ranked first for NPS among its competitors. Holiday Inn and Choice Hotels come in second and third, with Hampton Inn coming in at #4. Among those competitors, it is the third most valued company behind Hampton Inn.
Holiday Inn Express |  Choice Hotels |  Holiday Inn |  Hampton Inn | |
| Global Ranking | #- | #461 | #482 | #- |
| NPS | 100 | -29 | -23 | -60 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | Neutral |
| Valuation Updated every 24 hours for public companies | $11.84B | $6.16B | $12.82B | $32.46B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Holiday Inn Express NPS vs. Competitors
Compared to its competitors, Holiday Inn Express's NPS is rated right above IHG.
| COMPANY | NPS Score | |
|---|---|---|
| Holiday Inn Express | 100 |
 | IHG | 14 |
| Holiday Inn | -23 |
| Choice Hotels | -29 |
| Hampton Inn | -60 |
 | Days Inn | -93 |
Holiday Inn Express Product Quality
2.5/5
Holiday Inn Express has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
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Holiday Inn Express Product Information
Holiday Inn Express’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- http://ihg.cm/HIEXBookNow
- Company Size
- 10,000+ Employees
Holiday Inn Express Product Quality vs. Competitors
Compared to its competitors, Holiday Inn Express's Product Quality score is rated right above Hampton Inn, and is preceded by Choice Hotels.
| COMPANY | Product Quality Score | |
|---|---|---|
| IHG | 3.6/5 |
| Holiday Inn | 2.6/5 |
| Choice Hotels | 2.5/5 |
| Holiday Inn Express | 2.5/5 |
| Hampton Inn | 1.8/5 |
| Days Inn | 1.5/5 |
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Holiday Inn Express Pricing
Holiday Inn Express ROI & Value For Money
5/5
Holiday Inn Express has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
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Holiday Inn Express Pricing vs. Competitors
Compared to its competitors, Holiday Inn Express's ROI score is rated right above IHG.
| COMPANY | Pricing Score | |
|---|---|---|
| Holiday Inn Express | 5/5 |
| IHG | 3.5/5 |
| Choice Hotels | 2.7/5 |
| Holiday Inn | 2.5/5 |
| Hampton Inn | 1.8/5 |
| Days Inn | 1.5/5 |
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Holiday Inn Express Customer Satisfaction (CSAT)
Holiday Inn Express Customer Satisfaction (CSAT) Score
100 / 100
Holiday Inn Express has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Holiday Inn Express Customer Satisfaction vs. Competitors
Compared to its competitors, Holiday Inn Express's Customer Satisfaction score is rated right above IHG.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Holiday Inn Express | 100% |
| IHG | 63% |
| Holiday Inn | 40% |
| Choice Hotels | 38% |
| Hampton Inn | 25% |
| Days Inn | 8% |
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