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NPS
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Carpenter Technology Corporation
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About Carpenter Technology Corporation's Brand
Among its major competitors, Carpenter Technology Corporation is ranked in 5th place for NPS while Allegheny Technologies is 1st, and AK Steel is 2nd.Their current market cap is $1.99B
Brand at a Glance
78%
Customer Loyalty
3.9/5
Product Quality
3.3/5
Pricing
3.3/5
Customer Service
Carpenter Technology Corporation Ranking
- #4 / 4 of its competitors
Carpenter Technology Corporation NPS
Carpenter Technology Corporation's Net Promoter Score (NPS) is a -1 with 41% Promoters, 17% Passives, and 42% Detractors. Net Promoter Score tracks whether Carpenter Technology Corporation's customers would recommend using the product based on a scale of -100 to 100.
Carpenter Technology Corporation Overall NPS
| 41% | Promoters |
|---|---|
| 17% | Passives |
| 42% | Detractors |
Carpenter Technology Corporation NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2021 100 | Jun 2021 | 100 |
Feb 2022 100 | Feb 2022 | 100 |
May 2022 33 | May 2022 | 33 |
Jun 2022 0 | Jun 2022 | 0 |
Sep 2022 17 | Sep 2022 | 17 |
Oct 2022 -1 | Oct 2022 | -1 |
Dec 2022 -13 | Dec 2022 | -13 |
Feb 2023 -11 | Feb 2023 | -11 |
Jun 2023 -20 | Jun 2023 | -20 |
Sep 2023 -9 | Sep 2023 | -9 |
Jan 2026 -1 | Jan 2026 | -1 |
How Other Brands Compare
Carpenter Technology Corporation is ranked #4 for NPS among its competitors. Allegheny Technologies and Steel Dynamics come in first and second, with NUCOR CORPORATION coming in at third. Among those competitors, it is the lowest valued company behind NUCOR CORPORATION.
Carpenter Technology Corporation |  NUCOR CORPORATION |  Steel Dynamics |  Allegheny Technologies | |
| Global Ranking | #- | #810 | #979 | #- |
| NPS | -1 | 46 | 49 | 67 |
| Valuation Updated every 24 hours for public companies | $1.99B | $17.52B | $17.11B | $2.46B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Carpenter Technology Corporation NPS by Gender
Carpenter Technology Corporation's NPS was rated 17 by Male customers on Comparably.
Male
17
Carpenter Technology Corporation's NPS was rated 17 by Male customers on Comparably.
50%
Promoters
17%
Passives
33%
Detractors
Female
N/A
Carpenter Technology Corporation's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Carpenter Technology Corporation NPS by Ethnicity
Carpenter Technology Corporation's NPS was rated -20 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -20 | Caucasian | -20 |
Carpenter Technology Corporation NPS by Usage
Carpenter Technology Corporation's NPS was rated 50 points by customers who have used Carpenter Technology Corporation's products/services for 5 to 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
5 to 10 Years 50 | 5 to 10 Years | 50 |
Carpenter Technology Corporation NPS vs. Competitors
Compared to its competitors, Carpenter Technology Corporation's NPS is rated right below AK Steel Holding Corporation.
Carpenter Technology Corporation Customer Loyalty
78%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
78% of Carpenter Technology Corporation users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Carpenter Technology Corporation Customer Loyalty Score by Gender
Carpenter Technology Corporation's Customer Loyalty score was rated 100 by Male customers on Comparably.
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Male
100%
Yes
Female
N/A
Yes
Carpenter Technology Corporation Customer Loyalty Score by Ethnicity
Carpenter Technology Corporation's Customer Loyalty score was rated 100% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Carpenter Technology Corporation.
100
out of 100
Caucasian
Carpenter Technology Corporation Customer Loyalty Score by Usage
Carpenter Technology Corporation's Customer Loyalty score was rated 100% by customers who have used Carpenter Technology Corporation's products/services for 5 to 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Carpenter Technology Corporation Customer Loyalty Score by Industry
Carpenter Technology Corporation's Customer Loyalty score was rated 100% by Aerospace and Aviation industry customers.
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Carpenter Technology Corporation Customer Loyalty vs. Competitors
Compared to its competitors, Carpenter Technology Corporation's Customer Loyalty score is rated right above AK Steel, and is preceded by NUCOR CORPORATION.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Steel Dynamics | 87% |
| NUCOR CORPORATION | 79% |
| Carpenter Technology Corporation | 78% |
 | AK Steel | 73% |
| Allegheny Technologies | N/A |
 | AK Steel Holding Corporation | N/A |
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Carpenter Technology Corporation Product Quality
3.9/5
Carpenter Technology Corporation has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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Carpenter Technology Corporation Product Information
Carpenter Technology Corporation’s product quality score is a 3.9 out of 5 as rated by its users and customers. Reviewers from the Aerospace and Aviation industry rated Carpenter Technology Corporation's product the highest.
- Website
- http://www.cartech.com
- Company Size
- 1,001-5,000 Employees
Quick Insights into Carpenter Technology Corporation Product Quality
Carpenter Technology Corporation's Product Quality score was rated highest by customers who have used Carpenter Technology Corporation's products/services for 5 to 10 Years.
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Ranked Carpenter Technology Corporation Product Quality the Highest
Carpenter Technology Corporation Product Quality Score by Gender
Carpenter Technology Corporation's Product Quality score was rated 4.2 by Male customers on Comparably.
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Male
4.2/5
Female
N/A
Carpenter Technology Corporation Product Quality Score by Ethnicity
Carpenter Technology Corporation's Product Quality score was rated 3.9 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.9 | Caucasian | 3.9 |
Carpenter Technology Corporation Product Quality Score by Usage
Carpenter Technology Corporation's Product Quality score was rated 4.7 stars by customers who have used Carpenter Technology Corporation's products/services for 5 to 10 Years.
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Carpenter Technology Corporation Product Quality Score by Industry
Carpenter Technology Corporation's Product Quality score was rated 3.5 stars by Aerospace and Aviation industry customers.
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Carpenter Technology Corporation Product Quality vs. Competitors
Compared to its competitors, Carpenter Technology Corporation's Product Quality score is rated right above AK Steel Holding Corporation, and is preceded by Steel Dynamics.
| COMPANY | Product Quality Score | |
|---|---|---|
| NUCOR CORPORATION | 4.3/5 |
| AK Steel | 4/5 |
| Allegheny Technologies | 4/5 |
| Steel Dynamics | 4/5 |
| Carpenter Technology Corporation | 3.9/5 |
| AK Steel Holding Corporation | N/A |
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Carpenter Technology Corporation Pricing
Carpenter Technology Corporation ROI & Value For Money
3.3/5
Carpenter Technology Corporation has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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Carpenter Technology Corporation Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Aerospace and Aviation industry.
Quick Insights into Carpenter Technology Corporation ROI
Carpenter Technology Corporation's ROI score was rated highest by customers who have used Carpenter Technology Corporation's products/services for 5 to 10 Years.
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Ranked Carpenter Technology Corporation ROI the Highest
Carpenter Technology Corporation ROI Score by Gender
Carpenter Technology Corporation's ROI score was rated 3.3 by Male customers on Comparably.
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Male
3.3/5
Female
N/A
Carpenter Technology Corporation ROI Score by Ethnicity
Carpenter Technology Corporation's ROI score was rated 2.3 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.3 | Caucasian | 2.3 |
Carpenter Technology Corporation ROI Score by Usage
Carpenter Technology Corporation's ROI score was rated 3.6 stars by customers who have used Carpenter Technology Corporation's products/services for 5 to 10 Years.
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Carpenter Technology Corporation ROI Score by Industry
Carpenter Technology Corporation's ROI score was rated 3.1 stars by Aerospace and Aviation industry customers.
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Carpenter Technology Corporation Pricing vs. Competitors
Compared to its competitors, Carpenter Technology Corporation's ROI score is rated right above Allegheny Technologies, and is preceded by NUCOR CORPORATION.
| COMPANY | Pricing Score | |
|---|---|---|
| Steel Dynamics | 4.1/5 |
| AK Steel | 3.9/5 |
| NUCOR CORPORATION | 3.8/5 |
| Carpenter Technology Corporation | 3.3/5 |
| Allegheny Technologies | 3/5 |
| AK Steel Holding Corporation | N/A |
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Carpenter Technology Corporation Customer Satisfaction (CSAT)
Carpenter Technology Corporation Customer Satisfaction (CSAT) Score
30 / 100
Carpenter Technology Corporation has an overall Customer Satisfaction score of 30 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
10%
Satisfied
20%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Carpenter Technology Corporation Customer Satisfaction
Carpenter Technology Corporation's Customer Satisfaction score was rated highest by Male customers.
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Ranked Carpenter Technology Corporation Customer Satisfaction the Highest
Carpenter Technology Corporation Customer Satisfaction Score by Gender
Carpenter Technology Corporation's Customer Satisfaction score was rated 40 by Male customers on Comparably.
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40 / 100
MaleVery Satisfied | 20% | |
|---|---|---|
Satisfied | 20% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 60% |
Carpenter Technology Corporation Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Carpenter Technology Corporation's Customer Satisfaction (CSAT) score was rated 25% according to Caucasian users and customers.
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25 / 100
Very Satisfied
25%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
75%
Carpenter Technology Corporation Customer Satisfaction Score by Usage
Carpenter Technology Corporation's Customer Satisfaction score was rated 33 points by customers who have used Carpenter Technology Corporation's products/services for 5 to 10 Years.
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Carpenter Technology Corporation Customer Satisfaction Score by Industry
Carpenter Technology Corporation's Customer Satisfaction score was rated 33 points by Aerospace and Aviation industry customers.
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"label": "Aerospace and Aviation",
"groupId": 496,
"score": 33,
"stars": 0,
"csatScore": 33,
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}Carpenter Technology Corporation Customer Satisfaction vs. Competitors
Compared to its competitors, Carpenter Technology Corporation's Customer Satisfaction score is rated right above Allegheny Technologies, and is preceded by Steel Dynamics.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| AK Steel | 88% |
| NUCOR CORPORATION | 82% |
| Steel Dynamics | 77% |
| Carpenter Technology Corporation | 30% |
| Allegheny Technologies | 0% |
| AK Steel Holding Corporation | 0% |
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Carpenter Technology Corporation Customer Service
3.3/5
Carpenter Technology Corporation has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
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About Carpenter Technology Corporation's Customer Service
Website
http://www.cartech.com
Quick Insights into Carpenter Technology Corporation Customer Service
Carpenter Technology Corporation's Customer Service score was rated highest by customers who have used Carpenter Technology Corporation's products/services for 5 to 10 Years.
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Ranked Carpenter Technology Corporation Customer Service the Highest
Carpenter Technology Corporation Customer Service Score by Gender
Carpenter Technology Corporation's Customer Service score was rated 3.3 by Male customers on Comparably.
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Male
3.3/5
Female
N/A
Carpenter Technology Corporation Customer Service Score by Ethnicity
Carpenter Technology Corporation's Customer Service score was rated 2.3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Carpenter Technology Corporation.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.3 | Caucasian | 2.3 |
Carpenter Technology Corporation Customer Service Score by Usage
Carpenter Technology Corporation's Customer Service score was rated 3.9 stars by customers who have used Carpenter Technology Corporation's products/services for 5 to 10 Years.
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Carpenter Technology Corporation Customer Service Score by Industry
Carpenter Technology Corporation's Customer Service score was rated 3.1 stars by Aerospace and Aviation industry customers.
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Carpenter Technology Corporation Customer Service vs. Competitors
Compared to its competitors, Carpenter Technology Corporation's Customer Service score is rated right above Allegheny Technologies, and is preceded by NUCOR CORPORATION.
| COMPANY | Customer Service Score | |
|---|---|---|
| Steel Dynamics | 4.2/5 |
| AK Steel | 4.1/5 |
| NUCOR CORPORATION | 3.9/5 |
| Carpenter Technology Corporation | 3.3/5 |
| Allegheny Technologies | 3/5 |
| AK Steel Holding Corporation | N/A |
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Carpenter Technology Corporation as an Employer
2.2/5
Carpenter Technology Corporation has a 2.2/5 stars for its overall company culture rated by their employees
bottom
5%
CEO of Carpenter Technology Corporation
In the Bottom 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Carpenter Technology Corporation scored a -1 for Net Promoter Score and a -56 for Employee Net Promoter Score. NPS gauges how likely a customer of Carpenter Technology Corporation would recommend the brand to a friend. ENPS measures how likely Carpenter Technology Corporation employees would recommend working at Carpenter Technology Corporation to a friend.
Net Promoter Score
-1
NPS Score
| 41% | Promoters |
|---|---|
| 17% | Passive |
| 42% | Detractors |
Employee Net Promoter Score
-56
eNPS Score
| 18% | Promoters |
|---|---|
| 8% | Passive |
| 74% | Detractors |
