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NPS
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Carr Workplaces
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About Carr Workplaces' Brand
Carr Workplaces offers flexible office space around the country for the productive professional. Among its major competitors, Carr Workplaces is ranked in 2nd place for NPS while WeWork is 1st, and Regus is 3rd.
Brand at a Glance
100%
Customer Loyalty
2.7/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Carr Workplaces Ranking
- #2 / 4 of its competitors
Carr Workplaces NPS
Carr Workplaces's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Carr Workplaces's customers would recommend using the product based on a scale of -100 to 100.
Carr Workplaces Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Carr Workplaces NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2022 100 | Aug 2022 | 100 |
Nov 2022 0 | Nov 2022 | 0 |
How Other Brands Compare
Carr Workplaces is ranked second for NPS among its competitors. WeWork and Regus come in first and third, with RocketSpace coming in at #4.
Carr Workplaces |  WeWork |  RocketSpace |  Regus | |
| Global Ranking | #- | #541 | #- | #- |
| NPS | 0 | 6 | - | -81 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | - | $1.00B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Carr Workplaces NPS vs. Competitors
Compared to its competitors, Carr Workplaces's NPS is rated right above Industrious, and is preceded by WeWork.
| COMPANY | NPS Score | |
|---|---|---|
| WeWork | 6 |
| Carr Workplaces | 0 |
 | Industrious | N/A |
| RocketSpace | N/A |
| Regus | -81 |
Carr Workplaces Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Carr Workplaces users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Carr Workplaces Customer Loyalty vs. Competitors
Compared to its competitors, Carr Workplaces's Customer Loyalty score is rated right above WeWork.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Carr Workplaces | 100% |
| WeWork | 66% |
| Regus | 64% |
| Industrious | N/A |
| RocketSpace | N/A |
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Carr Workplaces Product Quality
2.7/5
Carr Workplaces has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
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Carr Workplaces Product Information
Carr Workplaces’s product quality score is a 2.7 out of 5 as rated by its users and customers.
- Website
- http://carrworkplaces.com
- Company Size
- 51-200 Employees
Industry
Commercial Real Estate
Carr Workplaces Product Quality vs. Competitors
Compared to its competitors, Carr Workplaces's Product Quality score is rated right above Regus, and is preceded by WeWork.
| COMPANY | Product Quality Score | |
|---|---|---|
| WeWork | 3.6/5 |
| Carr Workplaces | 2.7/5 |
| Regus | 1.5/5 |
| Industrious | N/A |
| RocketSpace | N/A |
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Carr Workplaces Pricing
Carr Workplaces ROI & Value For Money
1.5/5
Carr Workplaces has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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Carr Workplaces Pricing vs. Competitors
Compared to its competitors, Carr Workplaces's ROI score is rated right above Industrious, and is preceded by Regus.
| COMPANY | Pricing Score | |
|---|---|---|
| WeWork | 3.5/5 |
| Regus | 1.5/5 |
| Carr Workplaces | 1.5/5 |
| Industrious | N/A |
| RocketSpace | N/A |
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Carr Workplaces Customer Satisfaction (CSAT)
Carr Workplaces Customer Satisfaction (CSAT) Score
50 / 100
Carr Workplaces has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Carr Workplaces Customer Satisfaction vs. Competitors
Compared to its competitors, Carr Workplaces's Customer Satisfaction score is rated right above Regus, and is preceded by WeWork.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| WeWork | 70% |
| Carr Workplaces | 50% |
| Regus | 12% |
| Industrious | 0% |
| RocketSpace | 0% |
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Carr Workplaces Customer Service
1.5/5
Carr Workplaces has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About Carr Workplaces's Customer Service
Address
1455 Pennsylvania Avenue, NW Suite 200, Washington, DC 20004
Website
http://carrworkplaces.com
Phone Number
202-349-1400
Carr Workplaces's Social Links
Carr Workplaces Customer Service vs. Competitors
Compared to its competitors, Carr Workplaces's Customer Service score is rated right above Industrious, and is preceded by Regus.
| COMPANY | Customer Service Score | |
|---|---|---|
| WeWork | 3.6/5 |
| Regus | 1.5/5 |
| Carr Workplaces | 1.5/5 |
| Industrious | N/A |
| RocketSpace | N/A |
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Carr Workplaces as an Employer
3.4/5
Carr Workplaces has a 3.4/5 stars for its overall company culture rated by their employees
top
35%
Consumer vs. Employees
Carr Workplaces scored a 0 for Net Promoter Score and a 80 for Employee Net Promoter Score. NPS gauges how likely a customer of Carr Workplaces would recommend the brand to a friend. ENPS measures how likely Carr Workplaces employees would recommend working at Carr Workplaces to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
80
eNPS Score
| 80% | Promoters |
|---|---|
| 20% | Passive |
| 0% | Detractors |
