Carvana NPS & Customer Reviews

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Carvana

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Carvana

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About Carvana's Brand

We provide a seamless online car buying experience for customers from coast-to-coast. Among its major competitors, Carvana is ranked in 3rd place for NPS while CarMax is 1st, and CarGurus is 2nd. Overall, Carvana has a neutral social sentiment, when analyzing social media channels and online mentions.Their current market cap is $12.42B

Brand at a Glance

59%

Customer Loyalty

2.3/5

Product Quality

2.5/5

Pricing

2.4/5

Customer Service

Carvana Ranking

^#3 / 4 of its competitors

Carvana NPS

Carvana's Net Promoter Score (NPS) is a -26 with 33% Promoters, 8% Passives, and 59% Detractors. Net Promoter Score tracks whether Carvana's customers would recommend using the product based on a scale of -100 to 100.

Carvana Overall NPS

-26

NPS

33%	Promoters
8%	Passives
59%	Detractors

Carvana NPS Trend

-100

-50

100

Summary	Date	Score
Dec 2024 -27	Dec 2024	-27
Jan 2025 -27	Jan 2025	-27
Feb 2025 -27	Feb 2025	-27
Mar 2025 -27	Mar 2025	-27
Apr 2025 -27	Apr 2025	-27
May 2025 -27	May 2025	-27
Jun 2025 -27	Jun 2025	-27
Jul 2025 -27	Jul 2025	-27
Aug 2025 -27	Aug 2025	-27
Sep 2025 -27	Sep 2025	-27
Nov 2025 -27	Nov 2025	-27
Jan 2026 -27	Jan 2026	-27

How Other Brands Compare

Carvana is ranked third for NPS among its competitors. CarMax and CarGurus come in first and second, with Auto1 Group coming in at #4. Among those competitors, it is the second most valued company behind CarMax.

	Carvana	CarGurus	CarMax	Auto1 Group
Global Ranking	#-	#531	#-	#-
NPS	-26	-16	-8	-
Social Sentiment Calculated by analyzing social media and other online mentions	Neutral	Neutral	Neutral	-
Valuation Updated every 24 hours for public companies	$12.42B	$2.47B	$20.04B	$2.83B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Carvana NPS by Gender

Male customers rated Carvana's NPS 19 points higher than Female customers.

Male

-41

Carvana's NPS was rated -41 by Male customers on Comparably.

25%

Promoters

Passives

66%

Detractors

Female

-60

Carvana's NPS was rated -60 by Female customers on Comparably.

19%

Promoters

Passives

79%

Detractors

Carvana NPS by Ethnicity

Carvana's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian -45	Caucasian	-45
Hispanic or Latino -56	Hispanic or Latino	-56
African American/Black -50	African American/Black	-50
Asian or Pacific Islander 24	Asian or Pacific Islander	24
Other -67	Other	-67

Carvana NPS by Age

Carvana's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.

100

Summary

Age

Promoters

Passives

Detractors

18-25

59%

35%

26-30

33%

14%

53%

31-35

43%

51%

36-40

23%

72%

41-45

20%

10%

70%

46-50

18%

80%

51-55

13%

78%

56-60

16%

80%

61-65

11%

85%

66+

14%

83%

Carvana NPS by Usage

Carvana's NPS was rated the highest by customers who have used Carvana's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year -61	Less than 1 Year	-61
1 to 2 Years -7	1 to 2 Years	-7
2 to 5 Years -10	2 to 5 Years	-10
5 to 10 Years -12	5 to 10 Years	-12
Over 10 Years -34	Over 10 Years	-34

Carvana NPS vs. Competitors

Compared to its competitors, Carvana's NPS is rated right below CarGurus.

COMPANY		NPS Score
	Auto1 Group	N/A
	Vertu Motors	N/A
	CarMax	-8
	CarGurus	-16
	Carvana	-26

Carvana Customer Reviews

Out of the 61 Carvana customer reviews 17 were positive and 44 were constructive. Carvana customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.

All Reviews

Positive Reviews

Constructive Reviews

Carvana Customer Loyalty

59%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

59% of Carvana users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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59%

41%

Carvana Customer Loyalty Score by Gender

Male customers rated Carvana's Customer Loyalty score 8% higher than Female customers.

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Male

58%

Yes

Female

50%

Yes

Carvana Customer Loyalty Score by Ethnicity

Carvana's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.

% who answered "Yes"

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out of 100

Caucasian

out of 100

Hispanic or Latino

out of 100

African American/Black

out of 100

Asian or Pacific Islander

out of 100

Other

Carvana Customer Loyalty Score by Age

Carvana's Customer Loyalty score was rated the highest by customers ages 26-30, and the lowest by customers ages 51-55.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Carvana.

20%

40%

60%

80%

100%

Summary	Age	Score
18-25 63%	18-25	63%
26-30 68%	26-30	68%
31-35 56%	31-35	56%
36-40 55%	36-40	55%
41-45 52%	41-45	52%
46-50 53%	46-50	53%
51-55 47%	51-55	47%
56-60 50%	56-60	50%
61-65 58%	61-65	58%
66+ 49%	66+	49%

Carvana Customer Loyalty Score by Usage

Carvana's Customer Loyalty score was rated the highest by customers who have used Carvana's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	46%
1 to 2 Years	74%
2 to 5 Years	72%
5 to 10 Years	90%
Over 10 Years	40%

Carvana Customer Loyalty Score by Industry

Carvana's Customer Loyalty score was rated the highest by Automotive and Transportation industry customers, and the lowest by Energy and Manufacturing industry customers.

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Tech	53%
Accounting	49%
Aerospace and Aviation	40%
Fashion and Beauty	70%
Architecture and Planning	64%
Arts and Entertainment	70%
Automotive and Transportation	91%
Banking and Financial Services	40%
Business and Consumer Services	59%
Construction	60%
Consulting	64%
Consumer Electronics	40%
Consumer Services	48%
Education	65%
Government and Public Policy	60%
Healthcare, Hospitals and Medicine	64%
Hospitality	82%
Insurance	28%
Legal	40%
Logistics and Supply Chain	82%
Manufacturing and Machinery	43%
Military and Defense	61%
Non-Profit	64%
Energy and Manufacturing	10%
Professional Services	40%
Public Safety	40%
Real Estate	55%
Retail	59%
Transportation	64%

Carvana Customer Loyalty vs. Competitors

Compared to its competitors, Carvana's Customer Loyalty score is rated right above Auto1 Group, and is preceded by CarGurus.

COMPANY		Customer Loyalty Score
	CarMax	66%
	CarGurus	65%
	Carvana	59%
	Auto1 Group	N/A
	Vertu Motors	N/A

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Carvana Product Quality

2.3/5

Carvana has an overall Product Quality score of 2.3 out of 5 stars rated by its users and customers.

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Carvana Product Information

Carvana’s product quality score is a 2.3 out of 5 as rated by its users and customers. Reviewers from the Fashion and Beauty industry rated Carvana's product the highest. Reviewers from the Hospitality industry rated Carvana the lowest at 2.5.

Website: http://www.carvana.com/

Company Size: 10,000+ Employees

Industry

Tech

Ecommerce and Marketplaces

Quick Insights into Carvana Product Quality

Carvana's Product Quality score was rated highest by customers from the Fashion and Beauty industry, and rated lowest by customers from the Real Estate industry.

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Ranked Carvana Product Quality the Highest

Fashion and Beauty	4.1
18-25	3.4
Asian or Pacific Islander	3.1

Ranked Carvana Product Quality the Lowest

51-55	1.6
Other	1.6
Real Estate	1.5

Carvana Product Quality Score by Gender

Male customers rated Carvana's Product Quality score 0.3 stars higher than Female customers.

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Male

2.1/5

Female

1.8/5

Carvana Product Quality Score by Ethnicity

Carvana's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.

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Summary	Ethnicity	Score
Caucasian 2.1	Caucasian	2.1
Hispanic or Latino 1.9	Hispanic or Latino	1.9
African American/Black 1.8	African American/Black	1.8
Asian or Pacific Islander 3.1	Asian or Pacific Islander	3.1
Other 1.6	Other	1.6

Carvana Product Quality Score by Age

Carvana's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 51-55.

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Summary	Age	Score
18-25 3.4	18-25	3.4
26-30 2.6	26-30	2.6
31-35 2.6	31-35	2.6
36-40 1.8	36-40	1.8
41-45 1.9	41-45	1.9
46-50 1.6	46-50	1.6
51-55 1.6	51-55	1.6
56-60 1.7	56-60	1.7
61-65 1.7	61-65	1.7
66+ 1.8	66+	1.8

Carvana Product Quality Score by Usage

Carvana's Product Quality score was rated the highest by customers who have used Carvana's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	1.7
1 to 2 Years	2.7
2 to 5 Years	2.8
5 to 10 Years	3
Over 10 Years	2

Carvana Product Quality Score by Industry

Carvana's Product Quality score was rated the highest by Fashion and Beauty industry customers, and the lowest by Real Estate industry customers.

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Tech	2.3
Accounting	2
Aerospace and Aviation	1.6
Fashion and Beauty	4.1
Architecture and Planning	3
Arts and Entertainment	2.6
Automotive and Transportation	3
Banking and Financial Services	1.5
Business and Consumer Services	2.1
Construction	1.9
Consulting	2.3
Consumer Electronics	3.8
Consumer Services	1.6
Education	1.9
Government and Public Policy	1.5
Healthcare, Hospitals and Medicine	1.8
Hospitality	2.5
Insurance	1.5
Legal	1.5
Logistics and Supply Chain	3.5
Manufacturing and Machinery	2.3
Military and Defense	1.5
Non-Profit	2.3
Energy and Manufacturing	2
Professional Services	1.6
Public Safety	1.5
Real Estate	1.5
Retail	2.6
Transportation	2.3

Carvana Product Quality vs. Competitors

Compared to its competitors, Carvana's Product Quality score is rated right above Auto1 Group, and is preceded by CarGurus.

COMPANY		Product Quality Score
	CarMax	3/5
	CarGurus	2.9/5
	Carvana	2.3/5
	Auto1 Group	N/A
	Vertu Motors	N/A

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Carvana Pricing

Carvana ROI & Value For Money

2.5/5

Carvana has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.

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Carvana Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Consumer Electronics industry. The users from the Government and Public Policy industry think that they had the lowest ROI from Carvana.

Quick Insights into Carvana ROI

Carvana's ROI score was rated highest by customers from the Consumer Electronics industry, and rated lowest by customers from the Real Estate industry.

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Ranked Carvana ROI the Highest

Consumer Electronics	4.5
18-25	3.7
Asian or Pacific Islander	3.6

Ranked Carvana ROI the Lowest

56-60	1.7
Other	1.6
Real Estate	1.5

Carvana ROI Score by Gender

Male customers rated Carvana's ROI score 0.3 stars higher than Female customers.

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Male

2.3/5

Female

2/5

Carvana ROI Score by Ethnicity

Carvana's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.

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Summary	Ethnicity	Score
Caucasian 2.2	Caucasian	2.2
Hispanic or Latino 2.5	Hispanic or Latino	2.5
African American/Black 2.3	African American/Black	2.3
Asian or Pacific Islander 3.6	Asian or Pacific Islander	3.6
Other 1.6	Other	1.6

Carvana ROI Score by Age

Carvana's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 56-60.

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Summary	Age	Score
18-25 3.7	18-25	3.7
26-30 2.5	26-30	2.5
31-35 2.8	31-35	2.8
36-40 2	36-40	2
41-45 2.3	41-45	2.3
46-50 1.7	46-50	1.7
51-55 2	51-55	2
56-60 1.7	56-60	1.7
61-65 1.9	61-65	1.9
66+ 2.3	66+	2.3

Carvana ROI Score by Usage

Carvana's ROI score was rated the highest by customers who have used Carvana's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	1.9
1 to 2 Years	3
2 to 5 Years	3
5 to 10 Years	2.8
Over 10 Years	2

Carvana ROI Score by Industry

Carvana's ROI score was rated the highest by Consumer Electronics industry customers, and the lowest by Real Estate industry customers.

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Tech	2.3
Accounting	2.7
Aerospace and Aviation	2
Fashion and Beauty	3.8
Architecture and Planning	3.4
Arts and Entertainment	2.9
Automotive and Transportation	3.2
Banking and Financial Services	2
Business and Consumer Services	2.1
Construction	3
Consulting	2.7
Consumer Electronics	4.5
Consumer Services	1.8
Education	1.7
Government and Public Policy	1.5
Healthcare, Hospitals and Medicine	2
Hospitality	2.7
Insurance	2.1
Legal	1.5
Logistics and Supply Chain	3
Manufacturing and Machinery	2.7
Military and Defense	1.5
Non-Profit	2.3
Energy and Manufacturing	2.6
Professional Services	1.6
Public Safety	1.5
Real Estate	1.5
Retail	3.2
Transportation	2.2

Carvana Pricing vs. Competitors

Compared to its competitors, Carvana's ROI score is rated right above Auto1 Group, and is preceded by CarGurus.

COMPANY		Pricing Score
	CarMax	2.8/5
	CarGurus	2.8/5
	Carvana	2.5/5
	Auto1 Group	N/A
	Vertu Motors	N/A

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Carvana Customer Satisfaction (CSAT)

Carvana Customer Satisfaction (CSAT) Score

38 / 100

Carvana has an overall Customer Satisfaction score of 38 rated by its users and customers.

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Very Satisfied	25%
Satisfied	13%
Neither Satisfied nor Dissatisfied	7%
Dissatisfied	10%
Very Dissatisfied	45%

Very Satisfied

25%

Satisfied

13%

Neither Satisfied nor Dissatisfied

Dissatisfied

10%

Very Dissatisfied

45%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Carvana Customer Satisfaction

Carvana's Customer Satisfaction score was rated highest by customers from the Consumer Electronics industry, and rated lowest by customers from the Real Estate industry.

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Ranked Carvana Customer Satisfaction the Highest

Consumer Electronics	67%
2 to 5 Years	60%
26-30	58%

Ranked Carvana Customer Satisfaction the Lowest

5 to 10 Years	20%
51-55	8%
Real Estate	0%

Carvana Customer Satisfaction Score by Gender

Male customers rated Carvana's Customer Satisfaction score 10 points higher than Female customers.

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35 / 100

Male

	Very Satisfied	25%
	Satisfied	10%
	Neither Satisfied nor Dissatisfied	4%
	Dissatisfied	5%
	Very Dissatisfied	56%

25 / 100

Female

	Very Satisfied	19%
	Satisfied	6%
	Neither Satisfied nor Dissatisfied	7%
	Dissatisfied	13%
	Very Dissatisfied	55%

Carvana Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

Carvana's Customer Satisfaction (CSAT) score was rated 31% according to Caucasian users and customers.

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31 / 100

Very Satisfied	24%
Satisfied	7%
Neither Satisfied nor Dissatisfied	6%
Dissatisfied	10%
Very Dissatisfied	53%

Very Satisfied

24%

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

10%

Very Dissatisfied

53%

CSAT according to Hispanic or Latino

Carvana's Customer Satisfaction (CSAT) score was rated 27% according to Hispanic or Latino users and customers.

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27 / 100

Very Satisfied	9%
Satisfied	18%
Neither Satisfied nor Dissatisfied	27%
Dissatisfied	0%
Very Dissatisfied	46%

Very Satisfied

Satisfied

18%

Neither Satisfied nor Dissatisfied

27%

Dissatisfied

Very Dissatisfied

46%

CSAT according to African American/Black

Carvana's Customer Satisfaction (CSAT) score was rated 31% according to African American/Black users and customers.

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31 / 100

Very Satisfied	19%
Satisfied	12%
Neither Satisfied nor Dissatisfied	3%
Dissatisfied	8%
Very Dissatisfied	58%

Very Satisfied

19%

Satisfied

12%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

58%

CSAT according to Asian or Pacific Islander

Carvana's Customer Satisfaction (CSAT) score was rated 43% according to Asian or Pacific Islander users and customers.

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43 / 100

Very Satisfied	29%
Satisfied	14%
Neither Satisfied nor Dissatisfied	14%
Dissatisfied	7%
Very Dissatisfied	36%

Very Satisfied

29%

Satisfied

14%

Neither Satisfied nor Dissatisfied

14%

Dissatisfied

Very Dissatisfied

36%

CSAT according to Other

Carvana's Customer Satisfaction (CSAT) score was rated 27% according to Other users and customers.

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27 / 100

Very Satisfied	20%
Satisfied	7%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	3%
Very Dissatisfied	70%

Very Satisfied

20%

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

70%

Carvana Customer Satisfaction Score by Age

Carvana's Customer Satisfaction score was rated the highest by customers ages 26-30, and the lowest by customers ages 51-55.

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100

Breakdown

Age

Score

18-25

50%

26-30

58%

31-35

40%

36-40

24%

41-45

37%

46-50

22%

51-55

56-60

37%

61-65

21%

66+

29%

Carvana Customer Satisfaction Score by Usage

Carvana's Customer Satisfaction score was rated the highest by customers who have used Carvana's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.

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Less than 1 Year	21
1 to 2 Years	39
2 to 5 Years	60
5 to 10 Years	20

Carvana Customer Satisfaction Score by Industry

Carvana's Customer Satisfaction score was rated the highest by Consumer Electronics industry customers, and the lowest by Real Estate industry customers.

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{
	"title": "Carvana Customer Satisfaction Score by Industry",
	"text": "Carvana's Customer Satisfaction score was rated the highest by Consumer Electronics industry customers, and the lowest by Real Estate industry customers.",
	"bars": [
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			"label": "Tech",
			"groupId": 104,
			"score": 33,
			"stars": 0,
			"csatScore": 33,
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			"groupId": 499,
			"score": 33,
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			"scoreClassName": "",
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			"groupId": 501,
			"score": 17,
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			"scoreClassName": "",
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			"groupId": 504,
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			"scoreClassName": "",
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		{
			"label": "Construction",
			"groupId": 510,
			"score": 40,
			"stars": 0,
			"csatScore": 40,
			"text": "Carvana's Customer Satisfaction score is  rated by Construction customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 40
		},
		{
			"label": "Consulting",
			"groupId": 511,
			"score": 33,
			"stars": 0,
			"csatScore": 33,
			"text": "Carvana's Customer Satisfaction score is  rated by Consulting customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 33
		},
		{
			"label": "Consumer Electronics",
			"groupId": 512,
			"score": 67,
			"stars": 0,
			"csatScore": 67,
			"text": "Carvana's Customer Satisfaction score is  rated by Consumer Electronics customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 67
		},
		{
			"label": "Consumer Services",
			"groupId": 514,
			"score": 28,
			"stars": 0,
			"csatScore": 28,
			"text": "Carvana's Customer Satisfaction score is  rated by Consumer Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 28
		},
		{
			"label": "Education",
			"groupId": 515,
			"score": 14,
			"stars": 0,
			"csatScore": 14,
			"text": "Carvana's Customer Satisfaction score is  rated by Education customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 14
		},
		{
			"label": "Government and Public Policy",
			"groupId": 521,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Carvana's Customer Satisfaction score is  rated by Government and Public Policy customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Healthcare, Hospitals and Medicine",
			"groupId": 522,
			"score": 36,
			"stars": 0,
			"csatScore": 36,
			"text": "Carvana's Customer Satisfaction score is  rated by Healthcare, Hospitals and Medicine customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 36
		},
		{
			"label": "Hospitality",
			"groupId": 523,
			"score": 25,
			"stars": 0,
			"csatScore": 25,
			"text": "Carvana's Customer Satisfaction score is  rated by Hospitality customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 25
		},
		{
			"label": "Insurance",
			"groupId": 526,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Carvana's Customer Satisfaction score is  rated by Insurance customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Legal",
			"groupId": 529,
			"score": 67,
			"stars": 0,
			"csatScore": 67,
			"text": "Carvana's Customer Satisfaction score is  rated by Legal customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 67
		},
		{
			"label": "Logistics and Supply Chain",
			"groupId": 531,
			"score": 33,
			"stars": 0,
			"csatScore": 33,
			"text": "Carvana's Customer Satisfaction score is  rated by Logistics and Supply Chain customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 33
		},
		{
			"label": "Manufacturing and Machinery",
			"groupId": 533,
			"score": 40,
			"stars": 0,
			"csatScore": 40,
			"text": "Carvana's Customer Satisfaction score is  rated by Manufacturing and Machinery customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 40
		},
		{
			"label": "Military and Defense",
			"groupId": 538,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Carvana's Customer Satisfaction score is  rated by Military and Defense customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Non-Profit",
			"groupId": 540,
			"score": 67,
			"stars": 0,
			"csatScore": 67,
			"text": "Carvana's Customer Satisfaction score is  rated by Non-Profit customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 67
		},
		{
			"label": "Public Safety",
			"groupId": 551,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Carvana's Customer Satisfaction score is  rated by Public Safety customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Real Estate",
			"groupId": 554,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Carvana's Customer Satisfaction score is  rated by Real Estate customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Retail",
			"groupId": 559,
			"score": 57,
			"stars": 0,
			"csatScore": 57,
			"text": "Carvana's Customer Satisfaction score is  rated by Retail customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 57
		}
	]
}

Tech	33
Accounting	33
Aerospace and Aviation	33
Architecture and Planning	0
Arts and Entertainment	33
Automotive and Transportation	43
Banking and Financial Services	17
Business and Consumer Services	25
Construction	40
Consulting	33
Consumer Electronics	67
Consumer Services	28
Education	14
Government and Public Policy	0
Healthcare, Hospitals and Medicine	36
Hospitality	25
Insurance	0
Legal	67
Logistics and Supply Chain	33
Manufacturing and Machinery	40
Military and Defense	0
Non-Profit	67
Public Safety	0
Real Estate	0
Retail	57

Carvana Customer Satisfaction vs. Competitors

Compared to its competitors, Carvana's Customer Satisfaction score is rated right above CarGurus, and is preceded by CarMax.

COMPANY		Customer Satisfaction (CSAT) Score
	CarMax	51%
	Carvana	38%
	CarGurus	14%
	Auto1 Group	0%
	Vertu Motors	0%

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Carvana Customer Service

2.4/5

Carvana has an overall Customer Service score of 2.4 out of 5 stars rated by its users and customers.

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About Carvana's Customer Service

Address

1930 W. Rio Salado Pkwy, Tempe, AZ 85281

Website

http://www.carvana.com/

Phone Number

1-800-333-4554

Carvana's Social Links

Quick Insights into Carvana Customer Service

Carvana's Customer Service score was rated highest by customers from the Consumer Electronics industry, and rated lowest by customers from the Real Estate industry.

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Ranked Carvana Customer Service the Highest

Consumer Electronics	4.3
18-25	3.6
Asian or Pacific Islander	3.3

Ranked Carvana Customer Service the Lowest

56-60	1.6
Other	1.5
Real Estate	1.5

Carvana Customer Service Score by Gender

Male customers rated Carvana's Customer Service score 0.4 stars higher than Female customers.

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Male

2.2/5

Female

1.8/5

Carvana Customer Service Score by Ethnicity

Carvana's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 2.2	Caucasian	2.2
Hispanic or Latino 2.3	Hispanic or Latino	2.3
African American/Black 2.1	African American/Black	2.1
Asian or Pacific Islander 3.3	Asian or Pacific Islander	3.3
Other 1.5	Other	1.5

Carvana Customer Service Score by Age

Carvana's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 56-60.

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100

Summary	Age	Customer Service Score
18-25 3.6	18-25	3.6
26-30 2.8	26-30	2.8
31-35 2.6	31-35	2.6
36-40 2	36-40	2
41-45 2.1	41-45	2.1
46-50 1.6	46-50	1.6
51-55 1.7	51-55	1.7
56-60 1.6	56-60	1.6
61-65 1.8	61-65	1.8
66+ 1.9	66+	1.9

Carvana Customer Service Score by Usage

Carvana's Customer Service score was rated the highest by customers who have used Carvana's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	1.8
1 to 2 Years	2.8
2 to 5 Years	2.9
5 to 10 Years	2.5
Over 10 Years	2

Carvana Customer Service Score by Industry

Carvana's Customer Service score was rated the highest by Consumer Electronics industry customers, and the lowest by Real Estate industry customers.

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Tech	2.3
Accounting	2.4
Aerospace and Aviation	1.8
Fashion and Beauty	3.5
Architecture and Planning	3.4
Arts and Entertainment	3
Automotive and Transportation	2.9
Banking and Financial Services	1.5
Business and Consumer Services	1.9
Construction	2.4
Consulting	4.1
Consumer Electronics	4.3
Consumer Services	1.9
Education	2
Government and Public Policy	1.5
Healthcare, Hospitals and Medicine	1.9
Hospitality	2.3
Insurance	1.5
Legal	1.5
Logistics and Supply Chain	3
Manufacturing and Machinery	2.6
Military and Defense	1.5
Non-Profit	2.5
Energy and Manufacturing	3.3
Professional Services	1.5
Public Safety	1.5
Real Estate	1.5
Retail	2.7
Transportation	2.3

Carvana Customer Service vs. Competitors

Compared to its competitors, Carvana's Customer Service score is rated right above Auto1 Group, and is preceded by CarMax.

COMPANY		Customer Service Score
	CarGurus	3/5
	CarMax	2.8/5
	Carvana	2.4/5
	Auto1 Group	N/A
	Vertu Motors	N/A

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Carvana as an Employer

3.3/5

Carvana has a 3.3/5 stars for its overall company culture rated by their employees

bottom

40%

CEO of Carvana

Ernie Garcia

In the Bottom 40% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Carvana scored a -26 for Net Promoter Score and a -7 for Employee Net Promoter Score. NPS gauges how likely a customer of Carvana would recommend the brand to a friend. ENPS measures how likely Carvana employees would recommend working at Carvana to a friend.

Net Promoter Score

-26

NPS Score

33%	Promoters
8%	Passive
59%	Detractors

Employee Net Promoter Score

-7

eNPS Score

39%	Promoters
15%	Passive
46%	Detractors

Global Ranking Snapshot

RANK			INDUSTRY
1	Costco	W. Craig Jelinek	Retail
2	Peloton	Barry McCarthy	Health and Wellness
3	Chick-fil-A	Dan Cathy	Food and Beverages
4	Netflix	Ted Sarandos	Media and Entertainment
5	Apple	Timothy Cook	Tech
6	Nike	John Donahoe	Fashion and Beauty
7	Target	Brian Cornell	Retail