-32
NPS
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Casella Waste Systems
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About Casella Waste Systems' Brand
Casella is one of the nation's leading providers of waste and recycling services. Among its major competitors, Casella Waste Systems is ranked in 3rd place for NPS while Clean Harbors is 1st, and Covanta is 2nd.Their current market cap is $3.28B
Brand at a Glance
68%
Customer Loyalty
3.1/5
Product Quality
2.4/5
Pricing
2.7/5
Customer Service
Casella Waste Systems Ranking
- #3 / 4 of its competitors
Casella Waste Systems NPS
Casella Waste Systems's Net Promoter Score (NPS) is a -32 with 30% Promoters, 8% Passives, and 62% Detractors. Net Promoter Score tracks whether Casella Waste Systems's customers would recommend using the product based on a scale of -100 to 100.
Casella Waste Systems Overall NPS
| 30% | Promoters |
|---|---|
| 8% | Passives |
| 62% | Detractors |
Casella Waste Systems NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2022 -32 | Jul 2022 | -32 |
Nov 2022 -36 | Nov 2022 | -36 |
Dec 2022 -41 | Dec 2022 | -41 |
Jul 2023 -43 | Jul 2023 | -43 |
Aug 2023 -36 | Aug 2023 | -36 |
Dec 2023 -34 | Dec 2023 | -34 |
Jan 2024 -27 | Jan 2024 | -27 |
May 2024 -28 | May 2024 | -28 |
Jun 2024 -31 | Jun 2024 | -31 |
Aug 2024 -33 | Aug 2024 | -33 |
Apr 2025 -36 | Apr 2025 | -36 |
Sep 2025 -32 | Sep 2025 | -32 |
How Other Brands Compare
Casella Waste Systems is ranked third for NPS among its competitors. Clean Harbors and Covanta come in first and second, with Stericycle coming in at #4. Among those competitors, it is the lowest valued company behind Clean Harbors.
Casella Waste Systems |  Clean Harbors |  Stericycle |  Covanta | |
| Global Ranking | #- | #600 | #- | #- |
| NPS | -32 | -2 | -40 | -5 |
| Valuation Updated every 24 hours for public companies | $3.28B | $7.50B | $6.18B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Casella Waste Systems NPS by Gender
Female customers rated Casella Waste Systems's NPS 73 points higher than Male customers.
Male
-56
Casella Waste Systems's NPS was rated -56 by Male customers on Comparably.
22%
Promoters
0%
Passives
78%
Detractors
Female
17
Casella Waste Systems's NPS was rated 17 by Female customers on Comparably.
50%
Promoters
17%
Passives
33%
Detractors
Casella Waste Systems NPS by Ethnicity
Casella Waste Systems's NPS was rated -46 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -46 | Caucasian | -46 |
Casella Waste Systems NPS by Age
Casella Waste Systems's NPS was rated the highest by customers ages 36-40, and the lowest by customers ages 66+.
Casella Waste Systems NPS by Usage
Casella Waste Systems's NPS was rated the highest by customers who have used Casella Waste Systems's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -75 | Less than 1 Year | -75 |
1 to 2 Years 100 | 1 to 2 Years | 100 |
5 to 10 Years -50 | 5 to 10 Years | -50 |
Casella Waste Systems NPS vs. Competitors
Compared to its competitors, Casella Waste Systems's NPS is rated right above Stericycle, and is preceded by Covanta.
| COMPANY | NPS Score | |
|---|---|---|
| Clean Harbors | -2 |
| Covanta | -5 |
| Casella Waste Systems | -32 |
| Stericycle | -40 |
Casella Waste Systems Customer Reviews
Out of the 4 Casella Waste Systems customer reviews 2 were positive and 2 were constructive. Casella Waste Systems customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Casella Waste Systems Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Casella Waste Systems users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Casella Waste Systems Customer Loyalty Score by Gender
Casella Waste Systems's Customer Loyalty score was rated 70 by both Female and Male customers on Comparably.
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Male
70%
Yes
Female
70%
Yes
Casella Waste Systems Customer Loyalty Score by Ethnicity
Casella Waste Systems's Customer Loyalty score was rated 75% by Caucasian customers on Comparably.
% who answered "Yes"
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75
out of 100
Caucasian
Casella Waste Systems Customer Loyalty Score by Age
Casella Waste Systems's Customer Loyalty score was rated the highest by customers ages 36-40, and the lowest by customers ages 66+.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
36-40 100% | 36-40 | 100% |
66+ 70% | 66+ | 70% |
Casella Waste Systems Customer Loyalty Score by Usage
Casella Waste Systems's Customer Loyalty score was rated the highest by customers who have used Casella Waste Systems's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Casella Waste Systems Customer Loyalty vs. Competitors
Compared to its competitors, Casella Waste Systems's Customer Loyalty score is rated right below Covanta.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Clean Harbors | 81% |
| Stericycle | 77% |
| Covanta | 71% |
| Casella Waste Systems | 68% |
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Casella Waste Systems Product Quality
3.1/5
Casella Waste Systems has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
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Casella Waste Systems Product Information
Casella Waste Systems’s product quality score is a 3.1 out of 5 as rated by its users and customers.
- Website
- http://www.casella.com
- Company Size
- 1,001-5,000 Employees
Industry
Environmental Services
Quick Insights into Casella Waste Systems Product Quality
Casella Waste Systems's Product Quality score was rated highest by customers who have used Casella Waste Systems's products/services for 1 to 2 Years, and rated lowest by customers who have used Casella Waste Systems's products/services for Less than 1 Year.
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Ranked Casella Waste Systems Product Quality the Highest
Ranked Casella Waste Systems Product Quality the Lowest
Casella Waste Systems Product Quality Score by Gender
Female customers rated Casella Waste Systems's Product Quality score 0.9 stars higher than Male customers.
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Male
2.3/5
Female
3.2/5
Casella Waste Systems Product Quality Score by Ethnicity
Casella Waste Systems's Product Quality score was rated 2.5 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.5 | Caucasian | 2.5 |
Casella Waste Systems Product Quality Score by Age
Casella Waste Systems's Product Quality score was rated the highest by customers ages 36-40, and the lowest by customers ages 66+.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 5 | 36-40 | 5 |
66+ 2 | 66+ | 2 |
Casella Waste Systems Product Quality Score by Usage
Casella Waste Systems's Product Quality score was rated the highest by customers who have used Casella Waste Systems's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Casella Waste Systems Product Quality vs. Competitors
Compared to its competitors, Casella Waste Systems's Product Quality score is rated right above Stericycle, and is preceded by Clean Harbors.
| COMPANY | Product Quality Score | |
|---|---|---|
| Covanta | 3.7/5 |
| Clean Harbors | 3.6/5 |
| Casella Waste Systems | 3.1/5 |
| Stericycle | 2.2/5 |
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Casella Waste Systems Pricing
Casella Waste Systems ROI & Value For Money
2.4/5
Casella Waste Systems has a value for money and ROI score of 2.4 out of 5 stars rated by its users and customers.
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Quick Insights into Casella Waste Systems ROI
Casella Waste Systems's ROI score was rated highest by customers who have used Casella Waste Systems's products/services for 1 to 2 Years, and rated lowest by customers who have used Casella Waste Systems's products/services for Less than 1 Year.
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Ranked Casella Waste Systems ROI the Highest
Ranked Casella Waste Systems ROI the Lowest
Casella Waste Systems ROI Score by Gender
Female customers rated Casella Waste Systems's ROI score 1.6 stars higher than Male customers.
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Male
1.9/5
Female
3.5/5
Casella Waste Systems ROI Score by Ethnicity
Casella Waste Systems's ROI score was rated 2.2 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.2 | Caucasian | 2.2 |
Casella Waste Systems ROI Score by Age
Casella Waste Systems's ROI score was rated the highest by customers ages 36-40, and the lowest by customers ages 66+.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 5 | 36-40 | 5 |
66+ 1.5 | 66+ | 1.5 |
Casella Waste Systems ROI Score by Usage
Casella Waste Systems's ROI score was rated the highest by customers who have used Casella Waste Systems's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Casella Waste Systems Pricing vs. Competitors
Compared to its competitors, Casella Waste Systems's ROI score is rated right above Stericycle, and is preceded by Covanta.
| COMPANY | Pricing Score | |
|---|---|---|
| Clean Harbors | 3.4/5 |
| Covanta | 3.3/5 |
| Casella Waste Systems | 2.4/5 |
| Stericycle | 2.2/5 |
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Casella Waste Systems Customer Satisfaction (CSAT)
Casella Waste Systems Customer Satisfaction (CSAT) Score
41 / 100
Casella Waste Systems has an overall Customer Satisfaction score of 41 rated by its users and customers.
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Very Satisfied
41%
Satisfied
0%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
14%
Very Dissatisfied
31%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Casella Waste Systems Customer Satisfaction
Casella Waste Systems's Customer Satisfaction score was rated highest by customers ages 36-40, and rated lowest by customers who have used Casella Waste Systems's products/services for Less than 1 Year.
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Ranked Casella Waste Systems Customer Satisfaction the Highest
Ranked Casella Waste Systems Customer Satisfaction the Lowest
Casella Waste Systems Customer Satisfaction Score by Gender
Female customers rated Casella Waste Systems's Customer Satisfaction score 21 points higher than Male customers.
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29 / 100
MaleVery Satisfied | 29% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 14% | |
Very Dissatisfied | 57% |
50 / 100
FemaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 17% | |
Dissatisfied | 0% | |
Very Dissatisfied | 33% |
Casella Waste Systems Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Casella Waste Systems' Customer Satisfaction (CSAT) score was rated 40% according to Caucasian users and customers.
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40 / 100
Very Satisfied
40%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
10%
Very Dissatisfied
50%
Casella Waste Systems Customer Satisfaction Score by Age
Casella Waste Systems's Customer Satisfaction score was rated the highest by customers ages 36-40, and the lowest by customers ages 66+.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 36-40 | 100% | |||||||||||||||
| 66+ | 34% |
Casella Waste Systems Customer Satisfaction Score by Usage
Casella Waste Systems's Customer Satisfaction score was rated the highest by customers who have used Casella Waste Systems's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Casella Waste Systems Customer Satisfaction vs. Competitors
Compared to its competitors, Casella Waste Systems's Customer Satisfaction score is rated right above Stericycle, and is preceded by Clean Harbors.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Covanta | 67% |
| Clean Harbors | 60% |
| Casella Waste Systems | 41% |
| Stericycle | 33% |
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Casella Waste Systems Customer Service
2.7/5
Casella Waste Systems has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
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About Casella Waste Systems's Customer Service
Address
25 Greens Hill Lane, Rutland, VT 05701
Website
http://www.casella.com
Phone Number
800-227-3552
Quick Insights into Casella Waste Systems Customer Service
Casella Waste Systems's Customer Service score was rated highest by customers who have used Casella Waste Systems's products/services for 1 to 2 Years, and rated lowest by customers who have used Casella Waste Systems's products/services for Less than 1 Year.
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Ranked Casella Waste Systems Customer Service the Highest
Ranked Casella Waste Systems Customer Service the Lowest
Casella Waste Systems Customer Service Score by Gender
Female customers rated Casella Waste Systems's Customer Service score 0.7 stars higher than Male customers.
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Male
2.4/5
Female
3.1/5
Casella Waste Systems Customer Service Score by Ethnicity
Casella Waste Systems's Customer Service score was rated 2.4 stars by Caucasian customers on Comparably.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.4 | Caucasian | 2.4 |
Casella Waste Systems Customer Service Score by Age
Casella Waste Systems's Customer Service score was rated the highest by customers ages 36-40, and the lowest by customers ages 66+.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
36-40 4.8 | 36-40 | 4.8 |
66+ 2.5 | 66+ | 2.5 |
Casella Waste Systems Customer Service Score by Usage
Casella Waste Systems's Customer Service score was rated the highest by customers who have used Casella Waste Systems's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Casella Waste Systems Customer Service vs. Competitors
Compared to its competitors, Casella Waste Systems's Customer Service score is rated right above Stericycle, and is preceded by Covanta.
| COMPANY | Customer Service Score | |
|---|---|---|
| Clean Harbors | 3.4/5 |
| Covanta | 3.3/5 |
| Casella Waste Systems | 2.7/5 |
| Stericycle | 2.1/5 |
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Casella Waste Systems as an Employer
2.6/5
Casella Waste Systems has a 2.6/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
Casella Waste Systems scored a -32 for Net Promoter Score and a -13 for Employee Net Promoter Score. NPS gauges how likely a customer of Casella Waste Systems would recommend the brand to a friend. ENPS measures how likely Casella Waste Systems employees would recommend working at Casella Waste Systems to a friend.
Net Promoter Score
-32
NPS Score
| 30% | Promoters |
|---|---|
| 8% | Passive |
| 62% | Detractors |
Employee Net Promoter Score
-13
eNPS Score
| 32% | Promoters |
|---|---|
| 23% | Passive |
| 45% | Detractors |
