22
NPS
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Cashier Live
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About Cashier Live's Brand
Cashier Live is a web-based point of sale system for independent retailers. Among its major competitors, Cashier Live is ranked in 2nd place for NPS while Microsoft is 1st, and MicroBiz is 3rd.
Brand at a Glance
100%
Customer Loyalty
3.5/5
Product Quality
2.9/5
Pricing
3.7/5
Customer Service
Cashier Live Ranking
- #2 / 4 of its competitors
Cashier Live NPS
Cashier Live's Net Promoter Score (NPS) is a 22 with 52% Promoters, 18% Passives, and 30% Detractors. Net Promoter Score tracks whether Cashier Live's customers would recommend using the product based on a scale of -100 to 100.
Cashier Live Overall NPS
| 52% | Promoters |
|---|---|
| 18% | Passives |
| 30% | Detractors |
Cashier Live NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 27 | Aug 2020 | 27 |
May 2024 22 | May 2024 | 22 |
How Other Brands Compare
Cashier Live is ranked second for NPS among its competitors. Microsoft and MicroBiz come in first and third, with Intuit coming in at #4.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Cashier Live NPS by Usage
Cashier Live's NPS was rated -19 points by customers who have used Cashier Live's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -19 | Less than 1 Year | -19 |
Cashier Live NPS vs. Competitors
Compared to its competitors, Cashier Live's NPS is rated right above MicroBiz, and is preceded by Microsoft.
| COMPANY | NPS Score | |
|---|---|---|
 | Microsoft | 38 |
| Cashier Live | 22 |
 | MicroBiz | 20 |
 | Intuit | 11 |
Cashier Live Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Cashier Live users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Cashier Live Customer Loyalty vs. Competitors
Compared to its competitors, Cashier Live's Customer Loyalty score is rated right above Microsoft.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Cashier Live | 100% |
| Microsoft | 84% |
| Intuit | 84% |
| MicroBiz | N/A |
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Cashier Live Product Quality
3.5/5
Cashier Live has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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Cashier Live Product Information
Cashier Live serves markets in the United States. Cashier Live supports iOS and Web devices and offers products for small, medium, and large sized businesses.
Cashier Live’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- http://www.cashierlive.com
- Company Size
- 11-50 Employees
Industry
Tech
Ecommerce and Marketplaces
Enterprise
Marketplaces
SaaS
Languages Supported
English
Product Type
Point of Sale (POS) Software
Pharmacy Software
Retail Management Software
Retail Store Software
Retail POS System Software
Jewelry Store Management Software
Computer Repair Shop Software
Cashier Live Product Quality vs. Competitors
Compared to its competitors, Cashier Live's Product Quality score is rated right above Intuit, and is preceded by Microsoft.
| COMPANY | Product Quality Score | |
|---|---|---|
| MicroBiz | 4.4/5 |
| Microsoft | 4.1/5 |
| Cashier Live | 3.5/5 |
| Intuit | 3.3/5 |
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Cashier Live Pricing
Cashier Live ROI & Value For Money
2.9/5
Cashier Live has a value for money and ROI score of 2.9 out of 5 stars rated by its users and customers.
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Cashier Live Pricing Plans
Cashier Live has a pricing structure that accommodates small, medium, and large businesses. Starting from $75/month, Cashier Live uses a subscription model and offers the following: https://cashierlive.com/.
Who Uses Cashier Live?
Small Businesses
Medium Businesses
Large Enterprises
Cashier Live Pricing vs. Competitors
Compared to its competitors, Cashier Live's ROI score is rated right below Intuit.
| COMPANY | Pricing Score | |
|---|---|---|
| MicroBiz | 4.1/5 |
| Microsoft | 4/5 |
| Intuit | 3.3/5 |
| Cashier Live | 2.9/5 |
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Cashier Live Customer Satisfaction (CSAT)
Cashier Live Customer Satisfaction (CSAT) Score
100 / 100
Cashier Live has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Cashier Live Customer Satisfaction vs. Competitors
Compared to its competitors, Cashier Live's Customer Satisfaction score is rated right above Microsoft.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Cashier Live | 100% |
| Microsoft | 80% |
| Intuit | 59% |
| MicroBiz | 0% |
Unlock Cashier Live Customer Satisfaction vs. Competitors Data
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Cashier Live Customer Service
3.7/5
Cashier Live has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Cashier Live's Customer Service
Address
330 W. Erie, Chicago, IL
Website
http://www.cashierlive.com
Phone Number
1-877-312-1750
Cashier Live Customer Service vs. Competitors
Compared to its competitors, Cashier Live's Customer Service score is rated right above MicroBiz, and is preceded by Microsoft.
| COMPANY | Customer Service Score | |
|---|---|---|
| Microsoft | 4/5 |
| Cashier Live | 3.7/5 |
| MicroBiz | 3.7/5 |
| Intuit | 3.2/5 |
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