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NPS
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Cavco Industries
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About Cavco Industries' Brand
Cavco Industries, Inc., designs, constructs, sells and finances factory-built housing products primarily distributed through a network of independent and Company-owned retailers. Among its major competitors, Cavco Industries is ranked in 2nd place for NPS while Champion is 1st, and Sky is 3rd.Their current market cap is $2.40B
Brand at a Glance
68%
Customer Loyalty
3.1/5
Product Quality
3.3/5
Pricing
3.8/5
Customer Service
Cavco Industries Ranking
- #2 / 3 of its competitors
Cavco Industries NPS
Cavco Industries's Net Promoter Score (NPS) is a 0 with 33% Promoters, 34% Passives, and 33% Detractors. Net Promoter Score tracks whether Cavco Industries's customers would recommend using the product based on a scale of -100 to 100.
Cavco Industries Overall NPS
| 33% | Promoters |
|---|---|
| 34% | Passives |
| 33% | Detractors |
Cavco Industries NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2023 0 | Aug 2023 | 0 |
Nov 2023 -50 | Nov 2023 | -50 |
Mar 2026 0 | Mar 2026 | 0 |
How Other Brands Compare
Cavco Industries is ranked second for NPS among its competitors. Champion and Sky come in first and third. Among those competitors, it is the second most valued company behind Sky.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Cavco Industries NPS vs. Competitors
Compared to its competitors, Cavco Industries's NPS is rated right above Sky, and is preceded by Champion.
| COMPANY | NPS Score | |
|---|---|---|
 | Champion | 16 |
| Cavco Industries | 0 |
 | Sky | -6 |
Cavco Industries Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Cavco Industries users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Cavco Industries Customer Loyalty vs. Competitors
Compared to its competitors, Cavco Industries's Customer Loyalty score is rated right below Champion.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Sky | 83% |
| Champion | 76% |
| Cavco Industries | 68% |
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Cavco Industries Product Quality
3.1/5
Cavco Industries has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
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Cavco Industries Product Information
Cavco Industries’s product quality score is a 3.1 out of 5 as rated by its users and customers.
- Website
- http://www.cavco.com/
- Company Size
- 5,001-10,000 Employees
Industry
Manufacturing and Machinery
Cavco Industries Product Quality vs. Competitors
Compared to its competitors, Cavco Industries's Product Quality score is rated right above Sky, and is preceded by Champion.
| COMPANY | Product Quality Score | |
|---|---|---|
| Champion | 4.2/5 |
| Cavco Industries | 3.1/5 |
| Sky | 3.1/5 |
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Cavco Industries Pricing
Cavco Industries ROI & Value For Money
3.3/5
Cavco Industries has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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Cavco Industries Pricing vs. Competitors
Compared to its competitors, Cavco Industries's ROI score is rated right above Sky, and is preceded by Champion.
| COMPANY | Pricing Score | |
|---|---|---|
| Champion | 3.7/5 |
| Cavco Industries | 3.3/5 |
| Sky | 3/5 |
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Cavco Industries Customer Satisfaction (CSAT)
Cavco Industries Customer Satisfaction (CSAT) Score
67 / 100
Cavco Industries has an overall Customer Satisfaction score of 67 rated by its users and customers.
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Very Satisfied
33%
Satisfied
34%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Cavco Industries Customer Satisfaction vs. Competitors
Compared to its competitors, Cavco Industries's Customer Satisfaction score is rated right above Sky, and is preceded by Champion.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Champion | 79% |
| Cavco Industries | 67% |
| Sky | 55% |
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Cavco Industries Customer Service
3.8/5
Cavco Industries has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About Cavco Industries's Customer Service
Address
3636 N Central Ave, STE 1200, Phoenix, AZ 85012
Website
http://www.cavco.com/
Phone Number
602-256-6263
Cavco Industries Customer Service vs. Competitors
Compared to its competitors, Cavco Industries's Customer Service score is rated right above Champion.
| COMPANY | Customer Service Score | |
|---|---|---|
| Cavco Industries | 3.8/5 |
| Champion | 3.7/5 |
| Sky | 3.2/5 |
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Cavco Industries as an Employer
2.2/5
Cavco Industries has a 2.2/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
Cavco Industries scored a 0 for Net Promoter Score and a -62 for Employee Net Promoter Score. NPS gauges how likely a customer of Cavco Industries would recommend the brand to a friend. ENPS measures how likely Cavco Industries employees would recommend working at Cavco Industries to a friend.
Net Promoter Score
0
NPS Score
| 33% | Promoters |
|---|---|
| 34% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
-62
eNPS Score
| 15% | Promoters |
|---|---|
| 8% | Passive |
| 77% | Detractors |
