-43
NPS
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CBC
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About CBC's Brand
CBC is a Canadian corporation that serves as the national public radio and television broadcaster. Among its major competitors, CBC is ranked in 3rd place for NPS while BBC is 1st, and Tennessee Valley Authority is 2nd.
Brand at a Glance
56%
Customer Loyalty
2.2/5
Product Quality
2/5
Pricing
2/5
Customer Service
CBC Ranking
- #3 / 4 of its competitors
CBC NPS
CBC's Net Promoter Score (NPS) is a -43 with 22% Promoters, 13% Passives, and 65% Detractors. Net Promoter Score tracks whether CBC's customers would recommend using the product based on a scale of -100 to 100.
CBC Overall NPS
| 22% | Promoters |
|---|---|
| 13% | Passives |
| 65% | Detractors |
CBC NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2024 -45 | Dec 2024 | -45 |
Jan 2025 -45 | Jan 2025 | -45 |
Mar 2025 -45 | Mar 2025 | -45 |
Apr 2025 -44 | Apr 2025 | -44 |
May 2025 -43 | May 2025 | -43 |
Jun 2025 -45 | Jun 2025 | -45 |
Jul 2025 -43 | Jul 2025 | -43 |
Aug 2025 -43 | Aug 2025 | -43 |
Sep 2025 -45 | Sep 2025 | -45 |
Nov 2025 -43 | Nov 2025 | -43 |
Dec 2025 -43 | Dec 2025 | -43 |
Jan 2026 -43 | Jan 2026 | -43 |
How Other Brands Compare
CBC is ranked third for NPS among its competitors. BBC and Tennessee Valley Authority come in first and second, with CMP coming in at #4.
CBC |  BBC |  Tennessee Valley Authority |  CMP | |
| Global Ranking | #- | #973 | #- | #- |
| NPS | -43 | 46 | 39 | - |
| Valuation Updated every 24 hours for public companies | - | $48.47M | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
CBC NPS by Gender
Female customers rated CBC's NPS 20 points higher than Male customers.
Male
-66
CBC's NPS was rated -66 by Male customers on Comparably.
12%
Promoters
10%
Passives
78%
Detractors
Female
-46
CBC's NPS was rated -46 by Female customers on Comparably.
21%
Promoters
12%
Passives
67%
Detractors
CBC NPS by Ethnicity
CBC's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Native American customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -56 | Caucasian | -56 |
African American/Black -30 | African American/Black | -30 |
Asian or Pacific Islander -28 | Asian or Pacific Islander | -28 |
Native American -100 | Native American | -100 |
Other -77 | Other | -77 |
CBC NPS by Age
CBC's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 36-40.
CBC NPS by Usage
CBC's NPS was rated the highest by customers who have used CBC's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -76 | Less than 1 Year | -76 |
1 to 2 Years -50 | 1 to 2 Years | -50 |
2 to 5 Years -73 | 2 to 5 Years | -73 |
5 to 10 Years -53 | 5 to 10 Years | -53 |
Over 10 Years -59 | Over 10 Years | -59 |
CBC NPS vs. Competitors
Compared to its competitors, CBC's NPS is rated right below GCM.
| COMPANY | NPS Score | |
|---|---|---|
| BBC | 46 |
| Tennessee Valley Authority | 39 |
| CMP | N/A |
| GCM | N/A |
| CBC | -43 |
CBC Customer Reviews
Out of the 43 CBC customer reviews 12 were positive and 31 were constructive. CBC customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
CBC Customer Loyalty
56%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
56% of CBC users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
CBC Customer Loyalty Score by Gender
Female customers rated CBC's Customer Loyalty score 12% higher than Male customers.
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Male
54%
Yes
Female
66%
Yes
CBC Customer Loyalty Score by Ethnicity
CBC's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Native American customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of CBC.
64
out of 100
Caucasian
55
out of 100
African American/Black
49
out of 100
Asian or Pacific Islander
23
out of 100
Native American
51
out of 100
Other
CBC Customer Loyalty Score by Age
CBC's Customer Loyalty score was rated the highest by customers ages 18-25, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of CBC.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 70% | 18-25 | 70% |
26-30 60% | 26-30 | 60% |
31-35 63% | 31-35 | 63% |
36-40 33% | 36-40 | 33% |
41-45 59% | 41-45 | 59% |
46-50 51% | 46-50 | 51% |
51-55 57% | 51-55 | 57% |
56-60 62% | 56-60 | 62% |
61-65 55% | 61-65 | 55% |
66+ 58% | 66+ | 58% |
CBC Customer Loyalty Score by Usage
CBC's Customer Loyalty score was rated the highest by customers who have used CBC's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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CBC Customer Loyalty Score by Industry
CBC's Customer Loyalty score was rated the highest by Banking and Financial Services industry customers, and the lowest by Non-Profit industry customers.
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CBC Customer Loyalty vs. Competitors
Compared to its competitors, CBC's Customer Loyalty score is rated right above CMP, and is preceded by Tennessee Valley Authority.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| BBC | 85% |
| Tennessee Valley Authority | 85% |
| CBC | 56% |
| CMP | N/A |
| GCM | N/A |
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CBC Product Quality
2.2/5
CBC has an overall Product Quality score of 2.2 out of 5 stars rated by its users and customers.
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CBC Product Information
CBC’s product quality score is a 2.2 out of 5 as rated by its users and customers. Reviewers from the Marketing, Advertising and Research industry rated CBC's product the highest. Reviewers from the Tech industry rated CBC the lowest at 2.2.
- Website
- http://www.cbc.ca/
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Content
Media
Sports & Entertainment
Quick Insights into CBC Product Quality
CBC's Product Quality score was rated highest by customers ages 18-25, and rated lowest by customers from the Utilities industry.
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Ranked CBC Product Quality the Highest
Ranked CBC Product Quality the Lowest
CBC Product Quality Score by Gender
Female customers rated CBC's Product Quality score 0.5 stars higher than Male customers.
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Male
1.8/5
Female
2.3/5
CBC Product Quality Score by Ethnicity
CBC's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of CBC.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2 | Caucasian | 2 |
African American/Black 2.2 | African American/Black | 2.2 |
Asian or Pacific Islander 2.9 | Asian or Pacific Islander | 2.9 |
Native American 1.5 | Native American | 1.5 |
Other 1.5 | Other | 1.5 |
CBC Product Quality Score by Age
CBC's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 36-40.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.5 | 18-25 | 3.5 |
26-30 2.1 | 26-30 | 2.1 |
31-35 2.3 | 31-35 | 2.3 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.7 | 41-45 | 1.7 |
46-50 1.6 | 46-50 | 1.6 |
51-55 1.7 | 51-55 | 1.7 |
56-60 1.6 | 56-60 | 1.6 |
61-65 1.8 | 61-65 | 1.8 |
66+ 2.3 | 66+ | 2.3 |
CBC Product Quality Score by Usage
CBC's Product Quality score was rated the highest by customers who have used CBC's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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CBC Product Quality Score by Industry
CBC's Product Quality score was rated the highest by Marketing, Advertising and Research industry customers, and the lowest by Utilities industry customers.
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CBC Product Quality vs. Competitors
Compared to its competitors, CBC's Product Quality score is rated right above CMP, and is preceded by Tennessee Valley Authority.
| COMPANY | Product Quality Score | |
|---|---|---|
| BBC | 4/5 |
| Tennessee Valley Authority | 3.8/5 |
| CBC | 2.2/5 |
| CMP | N/A |
| GCM | N/A |
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CBC Pricing
CBC ROI & Value For Money
2/5
CBC has a value for money and ROI score of 2 out of 5 stars rated by its users and customers.
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CBC Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Consulting industry. The users from the Architecture and Planning industry think that they had the lowest ROI from CBC.
Quick Insights into CBC ROI
CBC's ROI score was rated highest by customers from the Consulting industry, and rated lowest by customers from the Utilities industry.
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Ranked CBC ROI the Highest
Ranked CBC ROI the Lowest
CBC ROI Score by Gender
Female customers rated CBC's ROI score 0.5 stars higher than Male customers.
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Male
1.6/5
Female
2.1/5
CBC ROI Score by Ethnicity
CBC's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Native American customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of CBC.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.8 | Caucasian | 1.8 |
African American/Black 2.1 | African American/Black | 2.1 |
Asian or Pacific Islander 2.6 | Asian or Pacific Islander | 2.6 |
Native American 1.5 | Native American | 1.5 |
Other 1.6 | Other | 1.6 |
CBC ROI Score by Age
CBC's ROI score was rated the highest by customers ages 31-35, and the lowest by customers ages 51-55.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 2.3 | 18-25 | 2.3 |
26-30 2.1 | 26-30 | 2.1 |
31-35 2.6 | 31-35 | 2.6 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.8 | 41-45 | 1.8 |
46-50 1.6 | 46-50 | 1.6 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.6 | 56-60 | 1.6 |
61-65 1.6 | 61-65 | 1.6 |
66+ 1.9 | 66+ | 1.9 |
CBC ROI Score by Usage
CBC's ROI score was rated the highest by customers who have used CBC's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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CBC ROI Score by Industry
CBC's ROI score was rated the highest by Consulting industry customers, and the lowest by Utilities industry customers.
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CBC Pricing vs. Competitors
Compared to its competitors, CBC's ROI score is rated right above CMP, and is preceded by BBC.
| COMPANY | Pricing Score | |
|---|---|---|
| Tennessee Valley Authority | 3.9/5 |
| BBC | 3.9/5 |
| CBC | 2/5 |
| CMP | N/A |
| GCM | N/A |
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CBC Customer Satisfaction (CSAT)
CBC Customer Satisfaction (CSAT) Score
29 / 100
CBC has an overall Customer Satisfaction score of 29 rated by its users and customers.
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Very Satisfied
14%
Satisfied
15%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
21%
Very Dissatisfied
36%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into CBC Customer Satisfaction
CBC's Customer Satisfaction score was rated highest by customers from the Consulting industry, and rated lowest by customers from the Utilities industry.
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Ranked CBC Customer Satisfaction the Highest
Ranked CBC Customer Satisfaction the Lowest
CBC Customer Satisfaction Score by Gender
Female customers rated CBC's Customer Satisfaction score 21 points higher than Male customers.
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17 / 100
MaleVery Satisfied | 5% | |
|---|---|---|
Satisfied | 12% | |
Neither Satisfied nor Dissatisfied | 13% | |
Dissatisfied | 23% | |
Very Dissatisfied | 47% |
38 / 100
FemaleVery Satisfied | 22% | |
|---|---|---|
Satisfied | 16% | |
Neither Satisfied nor Dissatisfied | 14% | |
Dissatisfied | 16% | |
Very Dissatisfied | 32% |
CBC Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
CBC's Customer Satisfaction (CSAT) score was rated 25% according to Caucasian users and customers.
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25 / 100
Very Satisfied
10%
Satisfied
15%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
26%
Very Dissatisfied
35%
CSAT according to African American/Black
CBC's Customer Satisfaction (CSAT) score was rated 33% according to African American/Black users and customers.
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33 / 100
Very Satisfied
11%
Satisfied
22%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
67%
CSAT according to Asian or Pacific Islander
CBC's Customer Satisfaction (CSAT) score was rated 43% according to Asian or Pacific Islander users and customers.
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43 / 100
Very Satisfied
29%
Satisfied
14%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
14%
Very Dissatisfied
29%
CSAT according to Native American
CBC's Customer Satisfaction (CSAT) score was rated 17% according to Native American users and customers.
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17 / 100
Very Satisfied
0%
Satisfied
17%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
83%
CSAT according to Other
CBC's Customer Satisfaction (CSAT) score was rated 10% according to Other users and customers.
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10 / 100
Very Satisfied
7%
Satisfied
3%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
10%
Very Dissatisfied
63%
CBC Customer Satisfaction Score by Age
CBC's Customer Satisfaction score was rated the highest by customers ages 51-55, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of CBC.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 26-30 | 24% | |||||||||||||||
| 31-35 | 20% | |||||||||||||||
| 41-45 | 10% | |||||||||||||||
| 46-50 | 19% | |||||||||||||||
| 51-55 | 26% | |||||||||||||||
| 56-60 | 22% | |||||||||||||||
| 61-65 | 26% | |||||||||||||||
| 66+ | 23% |
CBC Customer Satisfaction Score by Usage
CBC's Customer Satisfaction score was rated the highest by customers who have used CBC's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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CBC Customer Satisfaction Score by Industry
CBC's Customer Satisfaction score was rated the highest by Consulting industry customers, and the lowest by Utilities industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "CBC Customer Satisfaction Score by Industry",
"text": "CBC's Customer Satisfaction score was rated the highest by Consulting industry customers, and the lowest by Utilities industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 29,
"stars": 0,
"csatScore": 29,
"text": "CBC's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 29
},
{
"label": "Accounting",
"groupId": 495,
"score": 24,
"stars": 0,
"csatScore": 24,
"text": "CBC's Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 24
},
{
"label": "Aerospace and Aviation",
"groupId": 496,
"score": 20,
"stars": 0,
"csatScore": 20,
"text": "CBC's Customer Satisfaction score is rated by Aerospace and Aviation customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 20
},
{
"label": "Architecture and Planning",
"groupId": 498,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "CBC's Customer Satisfaction score is rated by Architecture and Planning customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 33
},
{
"label": "Arts and Entertainment",
"groupId": 499,
"score": 20,
"stars": 0,
"csatScore": 20,
"text": "CBC's Customer Satisfaction score is rated by Arts and Entertainment customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 20
},
{
"label": "Banking and Financial Services",
"groupId": 501,
"score": 40,
"stars": 0,
"csatScore": 40,
"text": "CBC's Customer Satisfaction score is rated by Banking and Financial Services customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 40
},
{
"label": "Construction",
"groupId": 510,
"score": 13,
"stars": 0,
"csatScore": 13,
"text": "CBC's Customer Satisfaction score is rated by Construction customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 13
},
{
"label": "Consulting",
"groupId": 511,
"score": 66,
"stars": 0,
"csatScore": 66,
"text": "CBC's Customer Satisfaction score is rated by Consulting customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 66
},
{
"label": "Education",
"groupId": 515,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "CBC's Customer Satisfaction score is rated by Education customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 33
},
{
"label": "Government and Public Policy",
"groupId": 521,
"score": 20,
"stars": 0,
"csatScore": 20,
"text": "CBC's Customer Satisfaction score is rated by Government and Public Policy customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 20
},
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 14,
"stars": 0,
"csatScore": 14,
"text": "CBC's Customer Satisfaction score is rated by Healthcare, Hospitals and Medicine customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 14
},
{
"label": "Legal",
"groupId": 529,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "CBC's Customer Satisfaction score is rated by Legal customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 33
},
{
"label": "Manufacturing and Machinery",
"groupId": 533,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "CBC's Customer Satisfaction score is rated by Manufacturing and Machinery customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Non-Profit",
"groupId": 540,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "CBC's Customer Satisfaction score is rated by Non-Profit customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Energy and Manufacturing",
"groupId": 541,
"score": 20,
"stars": 0,
"csatScore": 20,
"text": "CBC's Customer Satisfaction score is rated by Energy and Manufacturing customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 20
},
{
"label": "Utilities",
"groupId": 568,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "CBC's Customer Satisfaction score is rated by Utilities customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
}
]
}CBC Customer Satisfaction vs. Competitors
Compared to its competitors, CBC's Customer Satisfaction score is rated right above CMP, and is preceded by BBC.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Tennessee Valley Authority | 82% |
| BBC | 79% |
| CBC | 30% |
| CMP | 0% |
| GCM | 0% |
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CBC Customer Service
2/5
CBC has an overall Customer Service score of 2 out of 5 stars rated by its users and customers.
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About CBC's Customer Service
Address
181 Queen Street, Lafayette, CA United States of America
Website
http://www.cbc.ca/
Phone Number
(514) 733-5002
Quick Insights into CBC Customer Service
CBC's Customer Service score was rated highest by customers from the Consulting industry, and rated lowest by customers from the Utilities industry.
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Ranked CBC Customer Service the Highest
Ranked CBC Customer Service the Lowest
CBC Customer Service Score by Gender
Female customers rated CBC's Customer Service score 0.6 stars higher than Male customers.
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Male
1.6/5
Female
2.2/5
CBC Customer Service Score by Ethnicity
CBC's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of CBC.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.9 | Caucasian | 1.9 |
African American/Black 1.9 | African American/Black | 1.9 |
Asian or Pacific Islander 2.9 | Asian or Pacific Islander | 2.9 |
Native American 1.5 | Native American | 1.5 |
Other 1.5 | Other | 1.5 |
CBC Customer Service Score by Age
CBC's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of CBC.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 2.8 | 18-25 | 2.8 |
26-30 2.1 | 26-30 | 2.1 |
31-35 2.1 | 31-35 | 2.1 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.7 | 41-45 | 1.7 |
46-50 1.7 | 46-50 | 1.7 |
51-55 1.6 | 51-55 | 1.6 |
56-60 1.6 | 56-60 | 1.6 |
61-65 1.9 | 61-65 | 1.9 |
66+ 1.9 | 66+ | 1.9 |
CBC Customer Service Score by Usage
CBC's Customer Service score was rated the highest by customers who have used CBC's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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CBC Customer Service Score by Industry
CBC's Customer Service score was rated the highest by Consulting industry customers, and the lowest by Utilities industry customers.
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CBC Customer Service vs. Competitors
Compared to its competitors, CBC's Customer Service score is rated right above CMP, and is preceded by BBC.
| COMPANY | Customer Service Score | |
|---|---|---|
| Tennessee Valley Authority | 3.9/5 |
| BBC | 3.8/5 |
| CBC | 2/5 |
| CMP | N/A |
| GCM | N/A |
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CBC as an Employer
3.2/5
CBC has a 3.2/5 stars for its overall company culture rated by their employees
bottom
25%
Consumer vs. Employees
CBC scored a -43 for Net Promoter Score and a -1 for Employee Net Promoter Score. NPS gauges how likely a customer of CBC would recommend the brand to a friend. ENPS measures how likely CBC employees would recommend working at CBC to a friend.
Net Promoter Score
-43
NPS Score
| 22% | Promoters |
|---|---|
| 13% | Passive |
| 65% | Detractors |
Employee Net Promoter Score
-1
eNPS Score
| 41% | Promoters |
|---|---|
| 17% | Passive |
| 42% | Detractors |
